Inside Sales Executive - Hindi Speaking

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Position: Learning & Development Partnerships Management Specialist

Location: Bangalore onsite

Employment Type: Full-Time

Openings: 1

Role Summary:

We are seeking a dynamic and proactive specialist to lead our partnerships within the Learning & Development (L&D) ecosystem. This role involves building and managing strategic collaborations with freelance trainers, training vendors, LMS platforms, and other related partners to support the delivery of high-quality training programs globally.

Key Responsibilities:

• Expand and maintain a global pool of freelance trainers across various domains and geographies.
• Identify, engage, and manage relationships with training partners for co-delivery and service collaboration.
• Negotiate contracts, onboarding, and fee structures with trainers and service providers.
• Source and coordinate with vendors for auxiliary requirements such as training venues, content providers, and technology solutions.
• Ensure alignment of partner capabilities with organizational training needs and quality standards.
• Maintain an up-to-date database of partners and vendors with regular performance reviews.

Qualifications:

• Minimum 4 years of experience in partnerships, vendor management, or trainer relationship roles—preferably within the L&D or training industry.
• Proven experience in sourcing, evaluating, and onboarding trainers and vendors.
• Strong negotiation and contract management skills.
• Familiarity with Learning & Development trends, delivery formats, and tools (LMS, virtual platforms, etc.).
• Excellent communication, coordination, and stakeholder management skills.

Key Skills:

• Trainer and vendor sourcing
• Contract negotiation
• Partnership management
• Knowledge of L&D and training operations
• Communication & relationship building
• Attention to detail & organizational skills
• Strategic thinking and problem-solving

**Overview:**

Join our fast-growing startup as a Sr. Ecommerce Manager, where you'll play a pivotal role in driving revenue and profit growth. This position requires a dynamic Key Account Manager (KAM) with a proven track record in ecommerce, ready to make an immediate impact.

**Responsibilities:**

- Deliver on Sales plan, gross margin plan, inventory refills, and overall P&L.

- Develop Sales targets with E-Commerce portals, creating a 360-degree marketing plan for platforms like Amazon, Flipkart, and BigBasket.

- Research market trends, monitor competitor activity, and identify promotional opportunities.

- Monitor and analyze Sales figures, making improvements to increase revenue.

- Ensure a complete product assortment, comprehensive product content, improved organic search ranking, and performance benchmarking for the Ecommerce channel.

- Generate and implement new sales and marketing initiatives for increased profitability.

- Manage the user experience of the website, including navigation, content, creative, and promotional campaigns.

- Collaborate with Brand partners to ensure a demonstrable ROI.

Requirements

- Minimum 4 years of experience in any industry.

- Ecommerce expertise on platforms like Amazon, Flipkart, Swiggy, Big Basket, and other Marketplace and Long-tail channels is a MUST.

- Ownership of Business P&L.

- Strong ability to collaborate with internal and external stakeholders.

- Willingness to experiment and continuously improve.

- Adaptability to business needs and performance accordingly.

Data Strategy and Planning:

Collaborate with stakeholders to develop and implement data management strategies aligned with business objectives.

Define data standards, policies, and procedures to ensure consistent and accurate data collection and storage.

Data Collection and Integration:

Identify and assess various data sources, both internal and external, to gather relevant and reliable data.

Design and implement data collection methods and processes to ensure data is captured efficiently.

Oversee data integration initiatives to consolidate data from different sources into a unified database.

Data Quality Assurance:

Develop and enforce data quality standards to ensure the accuracy, completeness, and consistency of data.

Implement data validation processes and routines to identify and rectify data discrepancies or errors.

Database Management:

Maintain and optimize data storage systems, including databases, data warehouses, and data lakes.

Ensure data security and compliance with relevant data protection regulations.

Data Analysis and Reporting:

Collaborate with analysts to provide clean and structured data for analysis.

Assist in creating data visualizations and reports to communicate insights and findings to stakeholders.

Team Collaboration:

Work closely with IT teams, data scientists, analysts, and other stakeholders to define data requirements and resolve technical issues.

Provide guidance and training to team members regarding data management best practices.

Electrum is looking for an experienced and proficient DevOps Engineer. This role will provide you with an opportunity to explore what’s possible in a collaborative and innovative work environment. If your goal is to work with a team of talented professionals that is keenly focused on solving complex business problems and supporting product innovation with technology, you might be our new DevOps Engineer. With this position, you will be involved in building out systems for our rapidly expanding team, enabling the whole engineering group to operate more effectively and iterate at top speed in an open, collaborative environment. The ideal candidate will have a solid background in software engineering and a vivid experience in deploying product updates, identifying production issues, and implementing integrations. The ideal candidate has proven capabilities and experience in risk-taking, is willing to take up challenges, and is a strong believer in efficiency and innovation with exceptional communication and documentation skills.

YOU WILL:

• Plan for future infrastructure as well as maintain & optimize the existing infrastructure. 
• Conceptualize, architect, and build:
• 1. Automated deployment pipelines in a CI/CD environment like Jenkins;
• 2. Infrastructure using Docker, Kubernetes, and other serverless platforms; 
• 3. Secured network utilizing VPCs with inputs from the security team. 
• Work with developers & QA team to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
• Work with developers to institute systems, policies, and workflows which allow for a rollback of deployments. 
• Triage release of applications/ Hotfixes to the production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
• Assist the developers and on calls for other teams with a postmortem, follow up and review of issues affecting production availability.
• Scale Electum platform to handle millions of requests concurrently.
• Reduce Mean Time To Recovery (MTTR), enable High Availability and Disaster Recovery

PREREQUISITES:

• Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
• Minimum of six years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructures such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail, and other services provided by AWS.
• At least 2 years of experience in building and owning serverless infrastructure.
• At least 2 years of scripting experience in Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible).
• Experience building a multi-region highly available auto-scaling infrastructure that optimizes performance and cost.
• Experience in automating the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have prior experience automating deployments to production and lower environments.
• Worked on providing solutions for major automation with scripts or infrastructure.
• Experience with APM tools such as DataDog and log management tools.
• Experience in designing and implementing Essential Functions System Architecture Process; establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Experience establishing and enforcing:
• 1. System monitoring tools and standards
• 2. Risk Assessment policies and standards
• 3. Escalation policies and standards
• Excellent DevOps engineering, team management, and collaboration skills.
• Advanced knowledge of programming languages such as Python and writing code and scripts.
• Experience or knowledge in - Application Performance Monitoring (APM), and prior experience as an open-source contributor will be preferred.

• Complete website redesign: The website of the company has been completely redesigned by collaborating with one of the country’s top designers who has worked with brands such as Treebo, Bira 91, etc. You will get the opportunity to create this from scratch.
• Learning Product: Creating the world’s first and most comprehensive live learning product to help kids become confident communicators
• Teacher Product: Ever thought of how millions of Uber drivers are managed completely by technology? You now have the chance to build technology that will manage the entire lifecycle of thousands of teachers across the globe.

•  Break down tech problems and determine a workable solution.
•  Integrate front-end design and/or code into the back-end system.
• Develop incrementally and iteratively to elicit feedback over a short period of time.
• Write a clean, readable code that doesn’t necessarily need to be commented on.
• Collaborate with the business and design teams
• Continue learning and growing in emerging web technologies and methodologies

• As a developer in a funded product company, you will find immense avenues of growth, in the form of knowledge, exposure to different technology, exposure to different products, career progression, and aggressive monetary growth based on performance.
• All 10x engineers will get unparalleled career growth and will outperform their batchmates by two times.
•  You will get complete accountability – you could proudly say that you have built complete products on your own

• Work experience as a front end developer with a reputed organization
• Good Understanding of  ReactJs or Next Js
• Intermediate understanding of relational databases, specifically SQL-based systems, and language.
• Basic to intermediate understanding of front-end languages and technologies, such as JavaScript, HTML5, CSS3, etc.
• Solid understanding of object-oriented development and design patterns.
• Good understanding of testing concepts and practices, including unit, integration, and use case testing.
• A BS/MS in Computer Science, Software Engineering, or related field or comparable experience in web application development required.

Prefer Immediate Joiners with Node experience only
Minimum 2 Years of experience in NodeJS. Minimum 1 Year experience in MongoDB Minimum 1 Year of experience in ElasticSearch.