Customer Success Manager (HR Tech)

Highlights - Current location of candidate should be Bangalore

Total Exp - 6-12yrs

Joining Time period - Within 30 days

GCP Bigquery expert, GCP Certified

About Us

CLOUDSUFI, a Google Cloud Premier Partner, is a global leading provider of data-driven digital transformation across cloud-based enterprises. With a global presence and focus on Software & Platforms, Life sciences and Healthcare, Retail, CPG, financial services and supply chain, CLOUDSUFI is positioned to meet customers where they are in their data monetization journey.

Our Values 

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement 

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/

Job Summary

We are seeking a highly skilled and motivated Data Engineer to join our Development POD for the Integration Project. The ideal candidate will be responsible for designing, building, and maintaining robust data pipelines to ingest, clean, transform, and integrate diverse public datasets into our knowledge graph. This role requires a strong understanding of Cloud Platform (GCP) services, data engineering best practices, and a commitment to data quality and scalability.

Key Responsibilities

ETL Development: Design, develop, and optimize data ingestion, cleaning, and transformation pipelines for various data sources (e.g., CSV, API, XLS, JSON, SDMX) using Cloud Platform services (Cloud Run, Dataflow) and Python.

Schema Mapping & Modeling: Work with LLM-based auto-schematization tools to map source data to our schema.org vocabulary, defining appropriate Statistical Variables (SVs) and generating MCF/TMCF files.

Entity Resolution & ID Generation: Implement processes for accurately matching new entities with existing IDs or generating unique, standardized IDs for new entities.

Knowledge Graph Integration: Integrate transformed data into the Knowledge Graph, ensuring proper versioning and adherence to existing standards. 

API Development: Develop and enhance REST and SPARQL APIs via Apigee to enable efficient access to integrated data for internal and external stakeholders.

Data Validation & Quality Assurance: Implement comprehensive data validation and quality checks (statistical, schema, anomaly detection) to ensure data integrity, accuracy, and freshness. Troubleshoot and resolve data import errors.

Automation & Optimization: Collaborate with the Automation POD to leverage and integrate intelligent assets for data identification, profiling, cleaning, schema mapping, and validation, aiming for significant reduction in manual effort.

Collaboration: Work closely with cross-functional teams, including Managed Service POD, Automation POD, and relevant stakeholders.

Qualifications and Skills

Education: Bachelor's or Master's degree in Computer Science, Data Engineering, Information Technology, or a related quantitative field.

Experience: 6+ years of proven experience as a Data Engineer, with a strong portfolio of successfully implemented data pipelines.

Programming Languages: Proficiency in Python for data manipulation, scripting, and pipeline development.

Cloud Platforms and Tools: Expertise in Google Cloud Platform (GCP) services, including Cloud Storage, Cloud SQL, Cloud Run, Dataflow, Pub/Sub, BigQuery, and Apigee. Proficiency with Git-based version control.

Core Competencies:

Must Have - SQL, Python, BigQuery, (GCP DataFlow / Apache Beam), Google Cloud Storage (GCS)

Must Have - GCP Certification

Must Have - Proven ability in comprehensive data wrangling, cleaning, and transforming complex datasets from various formats (e.g., API, CSV, XLS, JSON)

Secondary Skills - SPARQL, Schema.org, Apigee, CI/CD (Cloud Build), GCP, Cloud Data Fusion, Data Modelling

Solid understanding of data modeling, schema design, and knowledge graph concepts (e.g., Schema.org, RDF, SPARQL, JSON-LD).

Experience with data validation techniques and tools.

Familiarity with CI/CD practices and the ability to work in an Agile framework.

Strong problem-solving skills and keen attention to detail.

Key Responsibilities:

Power BI Development:

• Design, develop, and deploy interactive dashboards and reports using Power BI.
• Connect to various data sources, import data, and transform data for Business Intelligence.
• Optimize and fine-tune Power BI dashboards to ensure performance and usability.
• Implement data modeling, DAX queries, and custom visualizations to meet business requirements.
• Collaborate with business stakeholders to understand their needs and deliver data-driven solutions.
• Ensure data accuracy, consistency, and security across all reports and dashboards.

PowerApps Development:

• Design, develop, and deploy applications using PowerApps to streamline business processes.
• Integrate PowerApps with other Microsoft services (e.g., SharePoint, Dynamics 365) and third-party applications.
• Develop custom connectors and APIs to extend PowerApps capabilities.
• Maintain and troubleshoot existing PowerApps solutions to ensure they meet user needs and performance standards.
• Provide training and support to end-users on how to use PowerApps effectively.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.

Experience:

• Minimum of 3 years of experience in Power BI development.
• Minimum of 1 year of experience in PowerApps development.
• Proven track record of delivering business intelligence solutions and applications that meet business requirements.

We are seeking a skilled and experienced Senior Salesforce Developer to manage our 

Salesforce Sales applications. The ideal candidate will possess a deep understanding of 

Salesforce functionalities, including Lightning web component development, API principles, 

and integration architecture. This role involves collaborating with cross-functional teams, 

implementing tailored solutions, and ensuring compliance with industry best practices while 

delivering high-quality Salesforce implementations.  

Key Responsibilities:  

• Solution Design and Implementation: Design, build, and deliver tailored solutions using 

Salesforce and related technologies to meet business needs.  

• Administration and Maintenance: Provide daily administration, troubleshooting, and 

maintenance for the connected Salesforce platform. 

 • Custom Development: Develop using Lightning web components and maintain custom 

solutions in Salesforce Lightning. 

 • Testing and Reporting: Support build-out of reports and dashboards, ensuring data accuracy 

and integrity. 

 • Documentation and Standards: Provide technical specifications and maintain 

comprehensive documentation, adhering to security and organizational standards.  

• Collaboration: Work with development teams to design and deploy Salesforce applications, 

integrating with other platforms as required. 

 • Compliance and Architecture: Ensure all solutions align with Salesforce best practices, 

enterprise architecture frameworks, and governance models. Primary Skills: • Expertise in 

Salesforce platform functionalities, including Lightning framework, Sales Cloud, and Service 

Cloud.  

• Proficiency in REST API principles and API development, deployment, and governance. • 

Strong understanding of system and data integration architecture and relational databases 

(MySQL, SQL Server, Oracle, etc.). 

 • Knowledge of software development methodologies (Agile, Waterfall). Secondary Skills: 

 • Experience with Oracle CRM tools like Eloqua or Fusion Sales and Service (preferred). • 

Salesforce certifications (e.g., Admin, Sales or Service Cloud Consultant).  

Qualifications: • Bachelor’s degree in Engineering or a related field. 

 • 4+ years of experience in Salesforce implementation and managing a team.  

• Proven knowledge of Salesforce architectural concepts and functional roles. 

 • Strong communication, problem-solving, and analytical skills

Job Title :Digital Marketing

Skills :SEO, SMM, Off/On page, Content Writing Google ads

Location: Coimbatore

Job Description For Business Development, Client Relations & Lead Generation Specialist

Location: Remote (Work From Home)

Time Zone: Canada & US working hours

Employment Type: Full-Time

About the Role

●   We are seeking a highly motivated and experienced Business Development, Client Relations & Lead Generation Specialist to join our growing team. This individual will play a pivotal role in driving client acquisition, building long-term relationships, and creating new business opportunities across multiple service domains.

●   The ideal candidate is a self-starter with a proven track record in international business development, particularly in the Remote Professionals on Demand, Digital Marketing Services, and Cyber Security sectors.

Key Responsibilities

●   Generate leads through calls, LinkedIn outreach, email campaigns, and networking.

●   Build, nurture, and maintain strong client relationships, ensuring high satisfaction and trust.

●   Coordinate and schedule meetings with clients, partners, and internal teams.

●   Understand client needs and create tailored business proposals.

●   Drive new client acquisition across Canada and US markets.

●   Collaborate with partners to identify and develop new avenues for business growth.

●   Consistently achieve weekly/monthly targets for lead generation and client onboarding.

●   Provide regular reports on pipeline progress, client interactions, and market insights.

Qualifications & Experience

●   3–6 years of proven experience in Business Development, Lead Generation, or Client Relations roles.

●   Strong background in handling international clients, especially in Canada and US.

●   Experience in services such as Remote Staffing, Digital Marketing, and Cyber Security (preferred).

●   Excellent communication and negotiation skills (verbal & written).

●   Ability to work independently and manage multiple priorities in a remote setting.

●   Sound understanding of business research, client prospecting, and relationship management.

●   Tech-savvy with proficiency in CRM tools, LinkedIn Sales Navigator, and email automation platforms.

What We Offer

●   Remote / Work From Home flexibility.

●   Opportunity to work with international clients in dynamic industries.

●   Competitive compensation based on experience and performance.

●   Growth-oriented work culture with learning and development opportunities.

About Us: Hoop Konsulting is an IT consulting and software development company focused on delivering custom software solutions to clients globally. Our core values of integrity, trust, respect, hard work, and mutual growth are the foundation of everything we do.  

Job Description: 

We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in developing complex web applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack. As a Senior Developer, you will be responsible for developing, and maintaining web applications, ensuring high performance and responsiveness to requests from the front-end.  

Key Responsibilities: 

• Develop, and maintain scalable web applications using the MEAN stack (MongoDB, Express.js, Angular, Node.js). 
• Collaborate with cross-functional teams to define, design, and ship new features. 
• Ensure the performance, quality, and responsiveness of applications. 
• Identify and correct bottlenecks and fix bugs. 
• Help maintain code quality, organization, and automation. 
• Participate in code reviews and provide constructive feedback to team members. 
• Stay up-to-date with the latest industry trends and technologies. 
• Mentor and guide junior developers. 

Qualifications: 

• 5+ years of experience in web development, with a focus on the MEAN stack. 
• Strong proficiency in JavaScript and TypeScript. 
• Extensive experience with Angular and Node.js. 
• Proficiency with MongoDB and Express.js. 
• Experience with RESTful API design and implementation. 
• Knowledge of front-end technologies such as HTML5, CSS3, and JavaScript frameworks. 
• Familiarity with version control systems, such as Git. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and teamwork skills. 
• Ability to work independently and manage multiple projects simultaneously. 

Preferred Qualifications: 

• Experience with cloud platforms such as AWS, Azure, or Google Cloud. 
• Experience with Agile/Scrum methodologies. 

What We Offer: 

• Competitive salary and benefits package. 
• Health and accidental insurance 
• Opportunities for professional growth and development. 
• A collaborative and innovative work environment. 
• A chance to work on exciting and challenging projects with international clients. 

If you are a passionate and experienced MEAN Stack Senior Software Engineer, looking to be a part of a professional, conducive, growth oriented environment,  we would love to hear from you. Apply now to join our talented team at Hoop Konsulting! 

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Excellent hands-on experience using MySQL or any other SQL Database.
• Good knowledge of MongoDB or any other NoSQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience with graph-based databases like GraphQL and Neo4j.
• Experience developing and deploying REST APIs.
• Good knowledge of Unit Testing and available Test Frameworks.
• Good understanding of advanced JS libraries and frameworks.
• Experience with Web sockets, Service Workers, and Web Push Notifications.
• Familiar with NodeJS profiling tools.
• Proficient understanding of code versioning tools such as Git.
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
• Experience building a large-scale social or location-based app.

Job Description: SOC Manager

ESSENTIAL RESPONSIBILITIES          

•      Leadership & Team Management: Leads the SOC team providing clear direction, fostering teamwork and collaboration. Regularly assesses the strengths and weaknesses of team members, providing mentoring, coaching, and opportunities for growth. Hands-on execution across operational challenges, making decisive judgments while ensuring high morale and cohesion.

•      Incident Management: Ensures that all security events and incidents are identified, categorized, and responded to promptly and thoroughly. This includes setting up appropriate escalation processes, coordinating between various teams for cross-functional incidents, and ensuring that incidents are closed with comprehensive documentation and lessons learned.

•      Continuous Improvement: Regularly reviews and analyzes the efficiency of the existing operations processes, tools, and protocols. Implement changes based on findings, feedback from the team, and changing threat landscapes. This also involves staying updated with advancements in SOC technologies and methodologies.

•      Technology Management: Oversees the implementation, configuration, and continuous tuning of various security tools, including the client’s Security Platform.

•      Training and Development: Designs and implements a continuous training plan for the existing and new SOC team members, ensuring they have the latest skills and knowledge and are onboarded and productive as quickly as possible. This also involves organizing periodic simulation exercises (like red teaming) to test and improve incident response capabilities.

•      Reporting: Establishes a comprehensive reporting framework that offers insights into the SOC's performance. This includes metrics on incident volumes, response times, and resolution success rates.

These reports should be presented to stakeholders clearly, actionable, highlighting successes and areas for improvement.

REQUIRED EXPERIENCE

•      Minimum of 6+ years in cybersecurity roles with at least 3 years in a SOC leadership position.

Experience in an MSSP or a large-scale global SOC is highly preferred.

•      Experience in actively managing the lifecycle of security incidents.

•      Strong knowledge and familiarity with major cloud provider technologies (AWS, Azure, etc.)

•      Solid understanding of networking protocols and infrastructure designs, including cloud infrastructures, routing, firewall functionality, host and network intrusion detection systems, encryption, load balancing, and other network protocols.

•      Experience with virtualization technologies (VMware, Microsoft Hyper-V).

•      Experience with the following tools and technologies:

–     Security Information and Event Management (SIEM)

–     Intrusion Detection & Prevention (IDP) 

–     Endpoint Detection & Response (EDR)

–     Network Detection & Response (NDR)

–     Network Analysis tools - Wireshark, tcpdump, etc. 

–     Scripting in Python, Bash, PowerShell

•      Experience in regulated environments such as HIPAA or PCI preferred.

•      Strong governance skills in time management, project management, and stakeholder management.

•      Excellent communication skills, with ability to lead security-reviews with clients; keep stakeholders appraised of key issues/risks/incidents.

PREFERRED CERTIFICATIONS

•      CISSP – Certified Information Systems Security Professional

•      CISM – Certified Information Security Manager

•      OSCP – Offensive Security Certified Professional

•      CEH – Certified Ethical Hacker

•      GSEC – SANS GIAC Security Essentials

•      CompTIA – Security

OTHER REQUIREMENTS

·      Flexibility of schedule is required to meet the demands of the position.

·      This role requires to work in shifts (including night shift) and support clients in North America.

• Experience range – 8 to 12 years

• Good understanding of software engineering practices, SDLC.

• Ability to provide elegant and efficient design solutions
• Strong knowledge on design patterns
• Effective interpersonal skills and collaborative management style to include teamwork and team building ability
• Should have knowledge on API integration mulesoft, Apache Camel tools
• Strong knowledge on providing microservices architecture

ROLES & RESPONSIBILITIES:

• Research, programs, plans, designs, and administers building projects for clients by applying knowledge of architectural design and building materials.
• Produces conceptual plans, renderings, and documents.
• Assists in research and coordination of materials and products for project specifications

Skills Required:

Primary Skills:

• Java, Spring Boot/ Node.js- Backend
• HTML, CSS, JS, React/ Angular- Frontend
• SQL
• Mobile Application Development

Secondary Skills:

• Microservices, Design Patterns
• Cloud- AWS, Azure, GCP
• DevOps tools- Jenkins, GIT Pipeline, etc.- Anyone should be fine
• Maven

Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.

As a Copywriter, you will be responsible for starting our journey of creating conversations that connect and engage our audience.

• Thinking, feeling and finding the right words to connect with young pet parents in the country
• Ideating on campaigns and seeing them through execution by writing scripts and other relevant copy pieces
• Collaborating with internal partners to interpret project briefs and developing relevant concepts into copy
• Writing copy for all customer channels, including but not limited to ads, web banners, website copy, newsletters, and emailers

Desired Candidate Profile

• At least 3+ years work experience as a copywriter
• Skill in short form writing
• In-depth knowledge of Google and social media ad writing
• Knowledge on social media trends and content innovations
• Attention to detail
• Excellent written and verbal communication skills
• Comfort in working in a startup environment