Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.
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Key Roles/Responsibilities: –
• Develop an understanding of business obstacles, create
• solutions based on advanced analytics and draw implications for
• model development
• Combine, explore and draw insights from data. Often large and
• complex data assets from different parts of the business.
• Design and build explorative, predictive- or prescriptive
• models, utilizing optimization, simulation and machine learning
• techniques
• Prototype and pilot new solutions and be a part of the aim
• of ‘productifying’ those valuable solutions that can have impact at a
• global scale
• Guides and coaches other chapter colleagues to help solve
• data/technical problems at an operational level, and in
• methodologies to help improve development processes
• Identifies and interprets trends and patterns in complex data sets to
• enable the business to take data-driven decisions
Requirements -
Java Developer JD -Tata Business Hub
Sl. No |
Required Information |
Details |
1. |
Role |
Java Developer |
2 |
Required Technical Skill Set |
Java 8, J2EE, Spring/Hibernate |
5 |
Location of Requirement |
India |
Desired Competencies (Technical / Behavioral Competency) |
|
Must-Have |
• Two to Six (2-6) years of hands on experience on Java/J2EE technical development. • At least One recent successful implementation experience using REST Services, JPA/Hibernate • Strong understanding of SQL and RDBMS development skills • Capable to work independently, take initiative with minimal supervision yet can participate as a team member with a willingness to help where needed • Ability to lead junior team members from technology as well as functional requirements perspective. • Excellent problem solving, troubleshooting, and analytical skills |
Good-to-have |
• Have knowledge and hands on experience on front end technologies e.g. HTML, CSS3, TypeScript, JavaScript, Angular, Bootstrap etc. • Have knowledge of NodeJS |
Responsibility of / Expectations from the role |
• Adapting interface for modern internet applications using the latest front-end technologies. • Designing and developing user interfaces using Angular best practices. • Writing TypeScript, SCSS, and HTML. • Analysis of Documented Requirement • Preparing Documents (e.g. User Manual, Process Flow etc.) • Work with various teams (Delivery, Rollout, Security Testing Group etc.) for enabling the product/feature to end users. |
Dear Candidates,
Greetings!!
We are hiring React Native developer
Required Skills:
- Proven development experience on smartphone platforms.
- Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
- Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
- Deep familiarity with iOS or Android development.
- Familiarity with RESTful APIs
- Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
- Must have worked on at least one app that is published in AppStores.
Bonus:
- Experience in Objective-C, Swift, and Cocoa Touch.
- Good Knowledge of HTML5, CSS.
- Extensive experience with iOS Frameworks such as Core Data and Core Animation.
- Knowledge of Apple’s design principles and application interface guidelines.
Tiger Analytics is a global AI & analytics consulting firm. With data and technology at the core of our solutions, we are solving some of the toughest problems out there. Our culture is modeled around expertise and mutual respect with a team first mindset. Working at Tiger, you’ll be at the heart of this AI revolution. You’ll work with teams that push the boundaries of what-is-possible and build solutions that energize and inspire.
We are headquartered in the Silicon Valley and have our delivery centres across the globe. The below role is for our Chennai or Bangalore office, or you can choose to work remotely.
About the Role:
As an Associate Director - Data Science at Tiger Analytics, you will lead data science aspects of endto-end client AI & analytics programs. Your role will be a combination of hands-on contribution, technical team management, and client interaction.
• Work closely with internal teams and client stakeholders to design analytical approaches to
solve business problems
• Develop and enhance a broad range of cutting-edge data analytics and machine learning
problems across a variety of industries.
• Work on various aspects of the ML ecosystem – model building, ML pipelines, logging &
versioning, documentation, scaling, deployment, monitoring and maintenance etc.
• Lead a team of data scientists and engineers to embed AI and analytics into the client
business decision processes.
Desired Skills:
• High level of proficiency in a structured programming language, e.g. Python, R.
• Experience designing data science solutions to business problems
• Deep understanding of ML algorithms for common use cases in both structured and
unstructured data ecosystems.
• Comfortable with large scale data processing and distributed computing
• Excellent written and verbal communication skills
• 10+ years exp of which 8 years of relevant data science experience including hands-on
programming.
Designation will be commensurate with expertise/experience. Compensation packages among the best in the industry.
- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship.
- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.
- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.
Responsibilities :
- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).
- Provide level-3 technical support on your customer's most complex issues
- Lead implementation of low-level security controls in Cloud environments, for services, server and containers
- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.
- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.
- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.
- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.
- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.
- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.
- Be team-oriented, but with a bias towards action to get things done for your customers.
Requirements : Strong cloud security knowledge & experience including :
- End-to-end enterprise security processes
- Cloud security - cloud migrations & shift in security requirements, tooling & approach
- Hands-on DevOps, DevSecOps architecture & automation (critical)
- 4+ years experience in security consulting and project/program management serving cybersecurity customers.
- Complex, level 3 technical support
- Remotely diagnosing & resolving DevSecOps issues in customer environments
- Interacting with CloudPassage Engineering team with customer issue reproduction
- Experience working in a security SaaS company in a startup environment.
- Experience working with Executive and C-Level teams.
- Ability to build and maintain strong relationships with internal and external constituents.
- Excellent organization, project management, time management, and communication skills.
- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
- Analytical both quantitatively and qualitatively.
- Excellent verbal and written communication skills.
- Security certifications (Security +, CISSP, etc.).
Expert Technical Skills :
- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.
- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.
- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.
Proficient Technical Skills :
- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).
- CI/CD processes and environments.
Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.
Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North.
We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers.
Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors
What you will be doing:
● Work in nosetests Test Case Generation Framework which has assert Functions for various data types.
● Maintain or Re-engineer Automation Test Frameworks bug fixes and patch sets for existing applications.
● Work in Object Oriented Concepts in Python 2 & 3 .
● Work in several python packages like Celery, selenium, psycopg, pymongo, boto
● Experience in Version Control system like GIT.
● Experience in Development , Debugging, Enhancement and Maintenance of
applications and Tools .
● Good Experience in debugging the issues using debuggers like pydevd , pdb, ptvsd.
● work experience on AWS (EC2, S3)
● Excellence in communicating with diverse teams to take a project from start to finish; collaborating with various teams to develop & support internal data platform and ongoing analyses.
● work with Proof of Concept in Integration Testing using Vue Test Utils.
● Generate code coverage report for test cases
● Independently design and execute internal tools for infrastructure support.
What You Bring:
● 7+ years of experience in automation testing
● Understand requirements Business Function-lists and Create System Test Strategy, and Planned test activities in line with Delivery Dates.
● Result-driven Quality Assurance professional with solid knowledge in the Testing
process of Software Development Life-cycle methodologies - Agile, Iterative, Scrum, and Waterfall models.
● Proficient in Test Strategy, Test Plan, Test Case Creation.
● Extensive work experience in Designing Automation Frameworks and Scripts in Skills of Selenium, Python, and Vue js.
● Experience in Microservices Testing.
● Excellent exposure on Quality Assurance Procedures and Tools Like JIRA
● Work Experience in Analytics technologies and Products like Aviso.
● Experience in working on multiple Platforms LINUX, MAC.
● Experience in utilizing Lean and Six Sigma best practices in identifying, improving and re-engineering Test Frameworks.
● Have flexibility and ability to learn and use new technologies and also to work in a team environment as well as independently to get things done.
Aviso offers:
● Dynamic, diverse, inclusive startup environment driven by transparency and velocity
● Bright, open, sunny working environment and collaborative office space
● Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
● Competitive salaries and company equity, and a focus on developing world class talent operations
● Comprehensive health insurance available (medical) for you and your family
● Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
● CEO moonshots projects with cash awards every quarter
● Upskilling and learning support including via paid conferences, online courses, and certifications
● Every month Rupees 2,500 will be credited to Sudexo meal card