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Customer Success Manager (HR Tech)
Customer Success Manager (HR Tech)
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Customer Success Manager (HR Tech)

Shashank Arora's profile picture
Posted by Shashank Arora
1 - 7 yrs
₹5L - ₹12L / yr
Gurugram
Skills
Customer Success
Human Resource Management System (HRMS)
Customer Relationship Management (CRM)
Account Management
Key account management

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About PeopleStrong

Founded :
2007
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

A comprehensive HR SaaS solution on cloud for recruitment process outsourcing, talent acquisition, applicant tracking system, leave and attendance
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Connect with the team

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Rahul Khurana
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Rahul Khurana
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DAMINI FUTANE

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Shubham Vishwakarma

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