Customer Success Manager (HR Tech)

Createc Packing Solutions is the best packaging solution provider with more than 220+ Packing machine manufacturers in Coimbatore, Tamil Nadu. Our primary objective is to meet the customer’s requirements with good quality and the best service support. We Involved as a trader and manufacturer for all Strapping Machines, Sealing machines, Beverage filling machines, conveyors, Carton Sealing Machine, Wrapping machines etc. Createc always provides unique Packing machine in Coimbatore with wide ranges.

What You’ll Do:

As a Sr. Data Scientist, you will work closely across DeepIntent Data Science teams located in New York, India, and Bosnia. The role will focus on building predictive models, implementing data-driven solutions to maximize ad effectiveness. You will also lead efforts in generating analyses and insights related to the measurement of campaign outcomes, Rx, patient journey, and supporting the evolution of the DeepIntent product suite. Activities in this position include developing and deploying models in production, reading campaign results, analyzing medical claims, clinical, demographic and clickstream data, performing analysis and creating actionable insights, summarizing, and presenting results and recommended actions to internal stakeholders and external clients, as needed.

• Explore ways to create better predictive models.
• Analyze medical claims, clinical, demographic and clickstream data to produce and present actionable insights.
• Explore ways of using inference, statistical, and machine learning techniques to improve the performance of existing algorithms and decision heuristics.
• Design and deploy new iterations of production-level code.
• Contribute posts to our upcoming technical blog.

Who You Are:

• Bachelor’s degree in a STEM field, such as Statistics, Mathematics, Engineering, Biostatistics, Econometrics, Economics, Finance, or Data Science.
• 5+ years of working experience as a Data Scientist or Researcher in digital marketing, consumer advertisement, telecom, or other areas requiring customer-level predictive analytics.
• Advanced proficiency in performing statistical analysis in Python, including relevant libraries, is required.
• Experience working with data processing, transformation and building model pipelines using tools such as Spark, Airflow, and Docker.
• You have an understanding of the ad-tech ecosystem, digital marketing and advertising data and campaigns or familiarity with the US healthcare patient and provider systems (e.g. medical claims, medications).
• You have varied and hands-on predictive machine learning experience (deep learning, boosting algorithms, inference…).
• You are interested in translating complex quantitative results into meaningful findings and interpretable deliverables, and communicating with less technical audiences orally and in writing.
• You can write production level code, work with Git repositories.
• Active Kaggle participant.
• Working experience with SQL.
• Familiar with medical and healthcare data (medical claims, Rx, preferred).
• Conversant with cloud technologies such as AWS or Google Cloud.

• Experience: Minimum 3 years
• Key Skills:
• Experience with Check Point policy creation, updating, and management.
• Ability to analyze logs and troubleshoot issues.
• Expertise in health checks and system optimization.
• Responsibilities:
• Define and push Check Point firewall policies.
• Perform regular health checks and log reviews.
• Ensure compliance with security best practices.
• Location: Bangalore
• Shift: General

About the Job

As a specialist in electronics and software for the past 20 years, in-tech is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.

We are committed to a flexible, modern work culture and work-life balance. Our colour orange stands for liveliness, warmth, and dynamism. We value a strong team spirit, fresh ideas and a positive work culture. We call it the “Orange Spirit”!

Since 2024, in-tech became a subsidiary of Infosys Ltd. This strategic partnership enables us to offer our customers even more comprehensive development and digitalisation services and a greater offshore capability.

We are looking for a Senior Xamarin Developer who is passionate about building high-quality, scalable, and performance-driven mobile applications. This role is ideal for a versatile professional with strong expertise in cross-platform mobile development, backend API development, and database-driven applications. The ideal candidate will work across Xamarin mobile applications, ASP.NET Core backend services, and SQL Server databases, ensuring seamless integration, optimal performance, and a superior user experience. If you enjoy working in a collaborative, fast-growing environment with a strong culture of innovation and teamwork, we’d love to hear from you!

Responsibilities

• Design, develop, and maintain cross-platform mobile applications using Xamarin forms and Xamarin Native for iOS and Android platforms.
• Build, integrate, and maintain RESTful APIs and backend services using ASP.NET Core.
• Develop secure, scalable, and high-performance backend components to support mobile and enterprise applications.
• Work with SQL Server or other relational databases for data modeling, complex queries, and performance optimization.
• Implement efficient data access layers and ensure data integrity across mobile and backend systems.
• Perform unit testing, integration testing, debugging, and troubleshooting for both mobile applications and backend services.
• Optimize application performance, responsiveness, and scalability across multiple devices and platforms.
• Collaborate with UI/UX designers, product owners, QA teams, and cross-functional stakeholders to gather requirements and deliver robust solutions.
• Participate in code reviews, enforce coding standards, and mentor junior developers as needed.
• Prepare technical documentation and provide deployment, release, and post-production support.

Requirements

• 8–10 years of hands-on experience in mobile application and backend development.
• Strong expertise in Xamarin.Forms and Xamarin.
• Native for cross-platform mobile development.
• Proficiency in C#,.NET, and ASP.NET Core for backend and API development.
• Extensive experience designing and consuming RESTful APIs.
• Solid experience working with SQL Server or other relational databases, including query optimization and performance tuning.
• Strong understanding of mobile application architecture, design patterns, and best practices.
• Experience with unit testing frameworks, debugging tools, and automated testing practices.
• Knowledge of application performance optimization and scalability principles.
• Familiarity with source control systems (e.g., Git) and CI/CD pipelines.
• Experience working in Agile or iterative development environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently while collaborating effectively within a team.

Apply with us

If you have experience and team spirit and are looking for a great place to work, then start your job with us.

As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.

• Ensuring the success of new AI products by focusing on scalability, potential biases, and compliance.
• Perform gap analysis on existing business data. Identify new data points.
• Developing business cases for AI in new and existing products.
• Work with executives and business line stakeholders to define the problems to solve with AI.
• Help prioritise and rank the solutions, develop business cases.
• Work closely with UI/UX, engineering and cross-functional teams to deliver with quick time-to-market and optimal products.
• Formulating product requirements and identifying new opportunities with the help of customer feedback, market analysis, and usability studies.
• Drive product launches including working with public relations team, executives, and other product management team members.

• “Problem solving with AI” mindset.
• Proven work experience in product management as an Associate Product/Product Manager.
• Knowledge and experience with Machine Learning and different Voice & Speech AI concepts such as neural networks, natural language processing, speech-to-text conversion clustering techniques, etc.
• Experience defining and developing a new product or service.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management .
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Skilled at working effectively with cross functional teams in a matrix organisation.
• MS/BS degree in Computer Science, Engineering or equivalent preferred.

Node.js, Java/Scala, C#/.Net, Go Lang, ReactJS/AngularJS, MySQL/PostgreSQL, Elastic Search/MongoDB, Hadoop/Spark, AWS/Azure, Docker/Kubernetes, Agile

Company Profile:

The company is World's No1 Global management consulting firm.

Job Summary:

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing 

This position would be part of CORE product development team to work on:

• Development of new modules & functionality.
• Fixing of the production bugs for existing clients.
• Contribute in team meetings to provide suggestions or raise concerns where necessary
• Participate actively in Agile SCRUM & play the role that SCRUM team demands
• Participate in technology discussions to perform POC’s & help in scaling the application
• Provide technical guidance to other team members.

What you bring: 

Knowledge / Experience

• 3-5 Years of hands-on experience on Java with knowledge of Garbage Collector, JMS, Event Based programming, Collections, Java Streams, Spring Dependency Injection Framework.
• Experience in Angular 2+.
• Experience working with Spring and Hibernate frameworks.
• Working knowledge on application Servers (WildFly)
• Strong experience in REST Web Services.
• Good knowledge in writing DB queries (Oracle, SQL Server)
• Experience working in Unix/Linux environment and proven knowledge of scripting languages
• Exposure to MQ / AMQ messaging system.
• Sound knowledge of Design Patterns

Skills

• Desired to have knowledge of JMX
• Agile – SCRUM or XP or TDD methodology preferred.

Qualifications

• Bachelor’s degree in Computer Science or equivalent

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
• Attention to detail – track record of authoring high quality documentation
• Organized approach – manage and adapt priorities according to client and internal requirements
• Self-starter but team mindset - work autonomously and as part of a global team

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the https://www.fisglobal.com/-/media/fisglobal/files/policies/privacy/online-privacy-notice/english.pdf?la=en">FIS Online Privacy Notice.

Roles/Responsibilities

• Own the coding/design of a sub-module
• Review the requirements and provide simple solutions  
• Design the sub-module working with the tech-lead
• Hands-on code the critical parts of the module
• Ensure coding standards, proper design patterns, writing test cases and project mgmt processes are followed
• Mentor the junior programmers
• Peer and junior programmers code review
• Work independently and proactively to deliver production-ready code with minimal guidance

Jobs Skills required

• Strong experience in developing either backend or front end systems
• Backend Exp: RoR, NodeJS, Java, Go, MySQL, Mongo
• Ability to work in a team structure and deliver projects
• Very strong analytical and problem solving skills in super changing environment
• Understanding of algorithms and data structures