
Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.

Similar jobs
We are seeking a highly skilled Backend Developer to join our team and contribute to the development and improvement of both our customer-centric SaaS platform and internal systems. As a Backend Developer, you will be responsible for designing, implementing, and maintaining the server-side logic of our application, ensuring high performance, scalability, and security.
As a Backend Developer with expertise in Java, and PostgreSQL, you will play a critical role in developing and maintaining the backend infrastructure of our SaaS and internal platforms, ensuring its reliability, scalability, and performance. Join our team and be a part of building cutting-edge software solutions that empower our customers and drive business growth.
Responsibilities:
- Collaborate with cross-functional teams, including front-end developers, product managers, and designers, to understand project requirements and translate them into technical specifications.
- Design and develop server-side logic, APIs, and database schema to support the functionality and performance requirements of our SaaS platform.
- Write clean, modular, and well-documented code using any relevant programming language preferably Java with SpringBoot.
- Optimize the backend systems for maximum speed and scalability, ensuring high performance and responsiveness of the application.
- Implement data storage solutions using PostgreSQL or other relational databases, ensuring data integrity and security.
- Conduct thorough testing and debugging to identify and resolve any issues or bugs in the backend code.
- Stay up-to-date with emerging technologies, industry trends, and best practices in backend development and contribute to the continuous improvement of our development processes.
Requirements:
- Proven work experience as a Backend Developer or similar role, with a focus on server-side development.
- Proficiency in working with relational databases, particularly PostgreSQL, and writing efficient SQL queries.
- Familiarity with SaaS concepts and architecture.
- Experience with API design and development, including RESTful APIs.
- Solid understanding of software development principles, including object-oriented programming, design patterns, and data structures.
- Experience with version control systems, such as Git.
- Strong problem-solving and analytical skills, with keen attention to detail.
- Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.
- Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but not mandatory.

What You Need:
✅ Strong experience in backend development using Python (Django, Flask, or FastAPI).
✅ Hands-on experience with Azure Cloud services (Azure Functions, App Services, AKS, CosmosDB, etc.).
✅ Experience leading a development team and managing projects.
✅ Expertise in designing and managing APIs, microservices, and event-driven architectures.
✅ Strong database experience with MongoDB, PostgreSQL, MySQL, or CosmosDB.
✅ Knowledge of DevOps practices, including CI/CD pipelines, Docker, and Kubernetes.
✅ Ability to develop Proof of Concepts (POCs) and evaluate new technology solutions.
✅ Strong problem-solving and debugging skills.


We are seeking a skilled .NET developer to join our team and contribute to the development of software using the .NET framework. In this role, you will be responsible for creating applications from the ground up, configuring existing systems, and providing user support.
- Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical support
Proven experience as a .NET Developer or Application DeveloperFamiliarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET)

Office/Delivery Support Staff
• Required: High School Diploma or any Bachelor's Degree
• Experience: 2-3 years
Job title: Content Writing-Head
Work Location: Gurgaon
Reports to: CEO
Role Overview:
As The Head of Content Writing, you will play a pivotal role in shaping and executing our content strategy. This position requires a seasoned content professional with a strong editorial background, exceptional leadership skills, and a passion for creating high-impact content. The ideal candidate will lead a team of content writers and collaborate with cross-functional teams to deliver content that engages, educates, and inspires our target audience.
Roles and Responsibilities:
1. Develop and lead the content strategy, ensuring alignment with the company's brand, goals, and target audience.
2. Manage and mentor a team of content writers, setting clear expectations, providing feedback, and fostering a culture of creativity and excellence.
3. Ensure all content produced is of high quality, adheres to brand guidelines, and aligns with the company's messaging and tone.
4. Lead the creation of various types of content, including blog posts, articles, whitepapers, eBooks, and more, ensuring they meet the standards for accuracy, clarity, and creativity.
5. Work closely with other departments, including marketing, design, and product, to gather insights and ensure content aligns with overall business objectives and strategies.
6. Collaborate with the SEO team to incorporate best practices into content creation, improving search engine visibility and driving organic traffic.
7. Use analytics tools to measure the performance of content, providing insights and recommendations for continuous improvement.
8. Keep abreast of industry trends, content marketing best practices, and emerging technologies to ensure our content remains relevant and competitive.
Education and/or Work Experience Requirements:
• Bachelor's degree in English, Journalism, Communications, or a related field. Master's degree is a plus.
• 7+ years of experience in content writing, with a focus on leadership roles.
• Proven track record of developing and executing successful content strategies.
• Strong editorial skills with a keen eye for detail and storytelling.
• Excellent leadership and team management skills.
• Ability to collaborate effectively with cross-functional teams.
• Familiarity with SEO best practices and content optimization.
• Outstanding written and verbal communication skills.
You will be the
‘Voice of Consumer’ - bringing in consumer insights and shaping cross functional decisions by partnering closely with leaders in Marketing, Product, Engineering, Sales and Customer Experience in addition to working with the leadership team and founders. As we’re scaling
our go-to-market and marketing efforts pan-India, we’re looking for a passionate, experienced, and customer-focussed leader to build and grow a team dedicated to building and scaling the brand.
You will be heading the Brand Marketing function at for the company. Lead teams across Brand (Traditional + Digital), Media, Social, Marketing Research, Creative & Content and Partnerships/Collaborations.
Position based out of Bangalore
Job description:
● Own the Brand vision - Develop strategy for establishing and scaling the brand pan-India - multicultural, multilingual context
● Translate strategy into actionable goals in close collaboration with Product, Marketing, Strategy, Category and other cross-functional teams
● Lead the transformation of the organisation into a consumer-driven company reflecting in culture, systems and processes
● Translate brand elements into plans and go-to-market strategies
● Oversee new and ongoing marketing and advertising activities across cities
● Create the quarterly and annual plan, propose options and help prioritise the same with the leadership team; secure resourcing and ensure budget vs. actual compliance on spending, input, lead, and outcome metrics
● Develop and manage a fit-for-course agency network and an in-house team to ensure effective and efficient execution of the Brand Strategy
Successful applicant:
● Should have 8-10 years of experience leading Brand Strategy and Development for a mid-to-large brand in consumer space (category agnostic). Prior experience only in a agency will be considered too
● Proven track record of helping scale up digital marketing in a start-up environment and/or relevant work experience
● A start-up mentality and ability to flex in a fast-paced and dynamic environment.
What’s on offer:
● Lead the Brand building for a D2C brand in a never-before-done category
● To be at the centre of action in scaling the brand across the country successfully


Requirements

Should be hands-on in working with web technologies including HTML5, CSS3, JavascriptDrupal Developer primarily responsible for back-end/module development.Involve in continuous learning and gain knowledge of the latest technologies

should have basic knowledge of UI/U, PHP , MYSQL, CSS, BOOTSTRAP




