Customer Success Manager (HR Tech)

 Preference is SAAS/ Mar-tech experience.

 2+ years of experience in BD/Inside Sales for a technology company

(preferably B2B/Enterprise SaaS).

 Strong work ethic with ability to meet and exceed

commitments

 Strong desire to progress in a sales career

 Experience in using social media tools and sales CRM tools

 Deep appreciation of technology and its ability to create

value – especially in areas of big data analytics, machine

learning and personalization.

 Bachelor’s degree in business, sales or related fields

Strategic Planning and Execution :

● Develop and execute comprehensive business development strategies specifically tailored for the domestic market.

● Identify market trends, consumer behavior, and competitive landscape to formulate effective strategies that align with company objectives. Digital Lead Role:

● Take ownership of driving revenue growth through various digital channels and platforms.

● Develop and execute comprehensive digital marketing strategies to achieve sales targets and objectives.

● Utilize a mix of digital marketing tactics such as SEO, PPC, social media, email marketing, and content marketing to generate leads and increase conversions.

Sales and Revenue Generation:

● Lead the sales process from prospecting to closure, negotiating contracts, and achieving sales targets.

● Identify opportunities for upselling and cross-selling digital marketing services to existing clients.

Market Research and Analysis:

● Conduct thorough market research to identify emerging trends, competitive threats, and new business opportunities within the domestic digital marketing landscape.

● Analyze sales data and performance metrics to evaluate the effectiveness of marketing campaigns and identify areas for improvement.

Client Relationship Management:

● Act as the primary point of contact for clients, maintaining regular communication and providing exceptional customer service.

● Address client inquiries and concerns promptly, coordinating with the technical department to resolve any issues related to products or post-sale services.

● Conduct conference calls and presentations to update clients on project progress, discuss strategy adjustments, and address feedback.

Online Media Planning and Presentations:

● Develop comprehensive online media plans that outline the recommended digital marketing tactics, budget allocation, and expected outcomes for clients.

● Deliver compelling presentations to clients, showcasing proposed strategies, campaign ideas, and performance metrics in a clear and persuasive manner.

Lead Management:

● Effectively manage inbound leads generated through various marketing channels.

● Qualify leads based on predefined criteria and prioritize them for follow-up and conversion.

● Implement lead nurturing strategies to maintain engagement and move leads through the sales pipeline towards closure.

About the Role: 

As a Solution Design team member, you will be focused on designing solutions for some of the most challenging and exciting problems that we are working to solve in the logistics industry. You will be responsible for understanding the customer's business, supply chain challenges and building practical processes or technologically led solutions for these. This role is varied and fast-paced – constantly adapting to the logistics industry's landscape and business needs.

Key responsibilities:

• Study the customer's supply chain process and build a deeper understanding of industry-specific supply chains, their underlying & fundamental challenges, and build holistic solutions.
• Analyze data to come up with actionable insights.
• Drive implementation of complex engagements.
• Become a knowledge powerhouse within the organization for anything related to logistics.
• Develop holistic business requirements and drive product development while working with the product and technology team. 
• Take ownership of complex projects, work with cross-functional teams and drive the projects to completion. Be accountable for the overall technical excellence and quality of the technical output. 
• Educate and support customers, both pre-and post-sales, helping them with implementation, testing, integrations, and more.

Preferred qualifications:

• MBA with 4+ years of solid experience in Logistics.
• Good knowledge of logistics, preferably within Steel, Cement, FMCG, Transportation or related industries.
• Good to have experience working with B2B product-based organizations.
• Ability to understand the processes and cost drivers of customers from different industries.
• Strong analytical skills, with the ability to translate data into insights.
• Self motivated, result - oriented with a bias for speed and action.
• Good verbal, written, social, presentation and interpersonal skills.
• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still focusing on details and being analytical.

Min Exp – 4 years

Location – Dwarka, Delhi

Immediate joiners are preferred

About the company – We are a web development and digital marketing company in Delhi, India. We have been serving our clients globally since 2012. We offer quality assured and revenue driven digital services at affordable rate.

Role summary - We seek an experienced Web3 Developer to join our team and help us build and maintain our Ecosystem based on blockchain. Our platform is built using React for the front end, Node.js, TypeScript, MongoDB for the backend, and Solidity for smart contracts. Someone passionate about blockchain technology and with a strong understanding of the Web3 ecosystem.

Responsibilities:

1. Blockchain Solution Design:

• Collaborate with stakeholders to understand business requirements and identify areas where blockchain technology can add value.
• Design and architect blockchain solutions, including selecting appropriate blockchain platforms, consensus mechanisms, data structures, and smart contract frameworks.
• Develop technical specifications, system architectures, and integration strategies for blockchain-based applications.
• Ensure blockchain solutions align with industry best practices, security standards, and compliance requirements.

2. Blockchain Development:

• Lead the development and implementation of blockchain applications, smart contracts, and decentralized protocols.
• Design and implement APIs and integration points for seamless interaction between blockchain and existing enterprise systems.
• Conduct thorough testing and debugging to ensure blockchain solutions' performance, security, and reliability.
• Collaborate with development teams to define blockchain development coding standards and best practices.

3. Security and Privacy:

• Implement robust security measures, encryption techniques, and access controls to protect blockchain data and transactions.
• Address privacy concerns and design solutions that ensure the confidentiality of sensitive information while maintaining transparency.
• Stay up-to-date with the latest security vulnerabilities and recommend strategies to mitigate risks in blockchain implementations.

4. Scalability and Performance Optimization:

• Optimize blockchain solutions to enhance scalability, transaction throughput, and system performance.
• Evaluate and implement scaling solutions, such as sharding, sidechains, or layer 2 protocols, to address the limitations of blockchain platforms.
• Conduct load testing and performance tuning to identify bottlenecks and optimize resource utilization.

5. Blockchain Governance and Consensus:

• Define governance models and consensus mechanisms suitable for specific use cases and industry requirements.
• Assess and recommend appropriate consensus algorithms, such as Proof of Work (PoW), Proof of Stake (PoS), or Practical Byzantine Fault Tolerance (PBFT), based on the project's needs.
• Establish protocols for transaction validation, block verification, and network participation.

6. Research and Innovation:

• Stay updated with the latest advancements and emerging trends in blockchain technology.
• Conduct research and experimentation to explore the potential of new blockchain platforms, protocols, and tools.
• Evaluate and recommend third-party blockchain solutions, frameworks, and libraries to accelerate development processes.

7. Collaboration and Leadership:

• Collaborate with cross-functional teams, including developers, engineers, product managers, and business stakeholders, to align technical requirements with business goals.
• Provide technical guidance and mentorship to development teams regarding blockchain technologies, best practices, and coding standards.
• Act as a subject matter expert, delivering presentations and training sessions on blockchain concepts and solutions.

Qualifications and Skills:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Extensive experience in blockchain development and architecture, with a deep understanding of blockchain concepts, protocols, and platforms (such as Ethereum, Hyperledger Fabric, Corda, etc.).
• Proficiency in programming languages commonly used in blockchain development, such as Solidity, Go, or Java.
• Strong knowledge of smart contracts, decentralized applications (DApps), and blockchain development frameworks.
• Familiarity with cryptographic principles, encryption algorithms, and security best practices in the context of blockchain.
• Experience with cloud platforms and infrastructure (such as AWS, Azure, or Google Cloud) for deploying and managing blockchain networks.
• Understanding of decentralized storage, identity management, and tokenization concepts.
• Excellent problem-solving and analytical skills, with the ability to architect complex and scalable blockchain solutions.
• Strong communication and leadership skills to collaborate effectively with multidisciplinary teams and drive successful project outcomes.

You will play a crucial role in developing and implementing marketing strategies to promote our cosmetic products and drive sales

Should be in a position to find the right distributors area wise(Beauty academy/training/coaching centers) and people who are interested in beauty products

Learning about the production, distribution, and use of products, connecting with distributors to pitch our products, and negotiating and closing sales deals

Need to undertake the field work to review & evaluate strategy implementation

About Company

Company is an award winning Agri-Tech startup that uses global leadership and expertise in the areas of agriculture and technology to transform the age-old practices of the dairy business to a modern and interesting way of doing the same by infusing technology into farmers’ lives. We are solving the burning problems of dairy farmers by extending the highly lacking technology support to the farmers. We plan to provide AI/Vet, E-commerce, and Fin-tech services to the farmers and simultaneously solve the last mile delivery problem using technology.

It is a purely tech-oriented company and is founded by alumni from IIT Roorkee and London School of Economics. The MoooFarm research team has developed and patented World’s first Cattle Facial Recognition, and is also working with Microsoft for cattle disease detection using udder image. 

What will you be working on?

• Build and nurture high performing teams of skilled software engineers. Find and hire top talent for your team
• Take the accountability of the overall health of the products you build and predictability of the deliverables of your team
• Develop the long-term strategy for your systems, while aligning them to the goals of the organization and translate that into an achievable road map.
• Manage and execute against project plans and delivery commitments.

Experience:

• 8+ years of industry experience in product based companies.
• Have engineering management experience in a high-growth B2C startup or medium-sized product-focused B2C tech company
• Demonstrated track-record of delivering well-engineered products with modern technologies.
• Experience in building and architecting products along with exposure to frontend development / Mobile / Web Apps development.
• Experience building full-stack applications with hands-on experience in the combination of programming languages: React JS, Node JS, Python, AWS, Java, microservices, etc.
• Strong expertise on one or more SQL/NO-SQL databases (MySQL, Mongo, Postgres, etc.)
• Exposure to multiple cutting edge open-source frameworks required to build microservices architecture (API Management and Testing, Messaging - Kafka, SQS, RabbitMQ, etc. Monitoring - NewRelic, ELK, etc. Container orchestration. ).
• Experience in building, deployment and maintaining high scale applications on public cloud (AWS, GCP, Azure)
• Expertise in agile software development processes, continuous integration, test automation and tools like Confluence, Git, Jenkins, and Jira.

Roles and Responsibilities :

• Lead the delivery of high quality, innovative, flexible, cost-optimized, and scalable technical solutions that meet business requirements
• Design, Develop, test, and maintain software applications with MVC architectures, Microservices, and scalable cloud-native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with cross-functional team along with the client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User-Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines, and milestones for execution and deliverables
• Participate in the Evaluation Review of your team member

Primary Skills

• Experience in building an enterprise web application using ReactJS as the frontend framework
• Experience with Redux and React Hooks
• Expert in HTML5, CSS3
• Experience in Bootstrap4 or CSS pre-processor like Less or Sass is highly desirable
• Strong knowledge of best practices and modern web design trends is necessary.
• Some experience with modern web-based typography.
• Excel at rapid prototyping and at writing good code.
• Experience with testing/debugging in multiple browsers and platforms.
• Expertise in using JavaScript
• Should have worked on REST client and WebSockets
• Should be able to write Unit testing using any one of the frameworks like Cypress, Jasmine, Karma, Jest, Enzyme, or any other similar framework.
• Should have experience in either one of the Build scripts like Gulp or Grunt or Webpack
• Low-Latency UI, Page optimization, and bundle build+caching
• Problem-solving and debugging skills
• Component-based architecture

• Atleast 2 years of ServiceNow core development experience including web development experience (HTML, CSS, JavaScript) with up to 4 years total experience.

• Demonstrated proficiency with the ServiceNow Glide stack (Glide System, Record, Form)

ABOUT COMPANY

StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.

Our Core Value Proposition

• Convenient - the boxes are delivered to your doorstep, saving you time and effort.
• Personalised- your box is curated by your own personal stylist based on your preferences.
• Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box. 

Responsibilities and Duties

• Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
• Tracking daily and monthly reports of the calls and conversions made.
• Training new joinees with pitching and other guidance.
• Visiting StyleCracker events and do on ground sales.

Key Skills
Communications, Telecommunication, Inside Sales

Required Experience and Qualifications

• Excellent communication skills. Proficient in English
• Good Convincing Power
• Event Handling.
• Target Oriented
• Budget: 20 ,000 - 25,000 + incentives
• Job Type: Full-time

Location:

Mumbai, Dadar