
Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.

Similar jobs
Inside Sales Representative for North America
Position Responsibilities :
- New account acquisition and upsell including prospecting, outbound, independently following up on inbound leads, qualifying, solution selling, negotiation and closing
- Proactively develop and manage a mix of small and large deals, while focusing on closing deals with a high likelihood of success
- Develop strategic prospecting plans for territory development, working with other team members where appropriate
- Apply experience in navigating through sales cycle to drive deals to closure, identifying key decision makers and business drivers
- Applies thorough knowledge of key competitors and understanding of how products compare with competitors
- Keep up to date on new product releases to maximize opportunities in the prospect and account base
- Obtains repeat business, referrals and references by applying understanding of the unique requirements of the key decision makers.
- Demonstrate strong qualification skills to provide accurate forecast reports to management on opportunities as required
- Present to customers through web based meetings
- Provide a consultative sales approach through an extended sales cycle to consistently meet or exceed quota.
Qualifications :
Success selling SaaS products with a track record of exceeding quota
- 5 years minimum in software sales, preferably with experience in complex sales
- Experience with Salesforce
- A team player who works well in a collaborative environment and supports their colleagues
- A professional who "leans-in" and takes initiative
- Outstanding verbal, written and remote presentation skills
- Experience with Solution Selling, SPIN Selling, MEDIC, Sandler is preferred
- Experience developing wining strategies and implementing the appropriate tactics
- A history of working with C-level prospect
Industry best incentives structure
Note - Ready to travel across Bangalore
- Two wheeler mandatory

1. Developing new user-facing features using React.js
2. Ability to understand business requirements and translate them into technical requirements
3. Optimizing components for maximum performance across a vast array of web-capable devices and browsers
4. Build reusable code and libraries for future use
5. Work with backend engineers to build features and ship experiments
Skills Required :
1. Strong proficiency in JavaScript, ReactJS, Redux, redux-saga and ES6.
2. Konwledge with common front-end development tools such as Babel, Webpack, NPM, etc.
3. Familiarity with code versioning tools such as Git
4. Familiarity with RESTful APIs and Express js.
5. Ability to work in a fast-paced and deadline-oriented environment.

Job Purpose and Impact:
The Sr. Generative AI Engineer will architect, design and develop new and existing GenAI solutions for the organization. As a Generative AI Engineer, you will be responsible for developing and implementing products using cutting-edge generative AI and RAG to solve complex problems and drive innovation across our organization. You will work closely with data scientists, software engineers, and product managers to design, build, and deploy AI-powered solutions that enhance our products and services in Cargill. You will bring order to ambiguous scenarios and apply in depth and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern practices and technologies to the shared engineering community.
Key Accountabilities:
• Apply software and AI engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied Generative AI software solutions and incorporate security practices in newly developed and maintained applications.
• Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.
• Conduct research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services, optimizing existing generative AI models and RAG for improved performance, scalability, and efficiency, developing and maintaining pipelines and RAG solutions including data preprocessing, prompt engineering, benchmarking and fine-tuning.
• Develop clear and concise documentation, including technical specifications, user guides and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.
• Participate in the engineering community by maintaining and sharing relevant technical approaches and modern skills in AI.
• Contribute to the establishment of best practices and standards for generative AI development within the organization.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
Minimum Qualifications:
• Bachelor’s degree in a related field or equivalent experience
• Minimum of five years of related work experience
• You are proficient in Python and have experience with machine learning libraries and frameworks
• Have deep understanding of industry leading Foundation Model capabilities and its application.
• You are familiar with cloud-based Generative AI platforms and services
• Full stack software engineering experience to build products using Foundation Models
• Confirmed experience architecting applications, databases, services or integrations.
Backend Developer
About Us
It is a stealth mode startup founded by IIT/NIT alumni who held leadership positions in companies like MindTickle and Browserstack. We have a grand vision of disrupting how companies buy and sell from each other. We are working with early customers to build an enterprise-grade product that will be GA this year. It is backed by tier 1 VCs and angel investors from India and Silicon Valley.
Job Description
We are looking for a Backend Engineer to work closely with the founding team. We are looking for a developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
Responsibilities
- Develop platform and infra stack from scratch
- Writing reusable, testable, and efficient code
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Optimize application for maximum speed and scalability.
- Implementation of security and data protection
- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Recording data and reporting it to proper parties, such as clients or leadership.
- Participating in continuing education and training to remain current on best practices, learn new technologies, and better assist other team members.
- Taking lead on projects, as needed.
Technology Skills
- Proven work experience as a NodeJs Backend developer and frameworks available with it like Express, Apollo Graphql. Typescript knowledge is a plus
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands-on with various Infrastructure pieces like databases, message queues/brokers
- Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
- Knowledge of Alerting and Monitoring tools.
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Integration of multiple data sources and databases into one system.
- Prior experience of the AWS cloud, knowledge about the Salesforce environment is a plus.
- Excellent project and time management skills.
Soft Skills
- Obsessed with best practices, structuring, documentation and have an eye for detail.
- Self starter with a high level of drive and commitment.
- High energy and drive to work in a startup environment.
- Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
- Ability to work under pressure and confidence to deal with complex issues.
- Good communication skills.
- Hands-on and detail oriented.
Location: Pune
Candidate profile : 3-6 years of experience in Backend Development


Oddr is looking for an experienced senior backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. As a senior engineer, the candidate should be able and willing to mentor and guide fellow team members on best practices like code styling, efficiency, and testability as the team scales and grows. The candidate should demonstrate leadership qualities, be a self-motivated team player, and take pride in what they deliver.
The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.
Requirements:
- Strong proficiency in .NET Core and C#
- Strong understanding of Cloud development concepts, including CI/CD pipelines
- Experience with successful end-to-end delivery of web applications in the Cloud. Azure knowledge is a strong plus.
- Experience with API-driven development and developing RESTful APIs
- Experience with database design and writing complex SQL
- Familiarity with Reactive Programming concepts
- Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
- Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
- Good understanding and experience with Agile development methodologies
- Ability to understand business requirements and translate them into technical requirements
- Excellent communication skills
- Excellent problem-solving skills
Minimum qualifications required:
- Bachelor's degree in Computer Science from a reputable institute. Master's preferred.
- 5 years of experience. 7 years preferred.
We are looking for candidates who are smart and ambitious. The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. There will be Performance based incentives for those who are self driven and motivated to achieve results and grow with us.
Qualifications
-
Bachelor's degree 3+ years in Business, Sales, Marketing or Technology
-
Minimum of 6 months - 2 year+ experience in sales, business development or similar role
-
Experience in full sales cycle including deal closing
-
Demonstrated sales success
-
Strong negotiation skills
-
Strong written and verbal communication and presentation skills
-
Proficient in working on excel, powerpoint, googlesheets
-
Knowledge of generating leads through LinkedIn, Twitter and others
-
Experience in international sale and IT services would be preferred
Responsibilities
-
Build relationships with prospective clients
-
Oversee the sales process to attract new clients.
-
Work with senior team members to identify and manage risks
-
Research and identify new market opportunities
-
Attending networking events to attract and retain clients
-
Developing and executing sales and marketing strategies to grow business
-
Prepare and deliver pitches to potential investors
-
Analyze market and establish competitive advantages
-
Track metrics to ensure targets are hit
-
Foster a collaborative environment within the organisation

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - which helps to prepare for travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Improving customer experience, not only for borrowers but also other partners on the platform
- Ensuring seamless integration with data/ service providers and lending partners
- When not doing any of the above, writing tests to prevent any regressions
What you need to have:
- Must have skills:
- Good Experience in Ruby On Rails
- Experience in Modular Javascript programming
- Self-starter: Someone who can develop independently
- Passionate about problem-solving, ability to see the big picture
- Realizes the value of 80-20
- Good to have skills:
- DevOps experience (Managing web application on AWS)
- Prior experience in the Fintech or Banking industry as a tech role.
- Test case writing
Software Developer: 1 to 4 yrs
Sr. Software Developer: 4 to 8 yrs


- Instrumental in preparing SRS, detailed design document, case diagrams, data flow diagrams, class diagrams.
- Scripting and Programming for varied solutions.
- Constructing specifications and determine operational feasibility.
- Deploy programs and evaluate user feedback & experience on application deployment.
- Writing database script procedures, function & triggers.
- Must be well versed with software development lifecycle (SDLC) management with different project methodologies especially Agile methodology (Scrum).
- Strong Oops concepts, Entity Framework, Design Patterns bootstrap, Web/Windows Services knowledge.
- Working knowledge on C#, ASP.NET, MVC 4.0/5.0, LINQ, Javascript, JQuery, bootstrap, Web/Windows Services.
- Good to have knowledge of Angular JS.
- Must have worked on database like SQL Server/ MySQL.
- Working knowledge on google maps API or GIS would be an added advantage.
- 5-7 years of IT experience. B.E./B.Tech. in Computer Science/ IT or MCA would be preferred.
- Excellent oral and written communication skills.
- Candidate should hold 60% & above in 10th, 12th and Graduation

