Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.
Subodh Popalwar
Software Engineer, Memorres
About PeopleStrong
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Company Description:
Understand the who, what, and why of QED42
At QED42, we think of ourselves as a team of emphatic and imaginative people who build brands and customer experiences. Over the last 13 years, with an aim to take digital forward, we’ve lived through different versions of building better, by focusing on increased community connections, workplace flexibility, and a culture that doesn’t say it subtly but screams - ‘Experiment — Fail — Succeed.’We believe QED42's strength lies in our inclusive community of people; the eternal optimists and torchbearers of an ever-evolving digital ecosystem.
Our marquee customers include - Unicef, Nestle, Novartis, Warner Music Group, Sony, Stanford Graduation School of Business, ILAO, SABMiller, FILA, PwC, and more.
Why work at QED42?
Apart from endless opportunities to do great meaningful work for industry leaders and startups with ambitious goals – at QED42 we care for QEDians and their loved ones through our holistic approach to benefits and perks. Being there with our people every step of the way. From health insurance, and free online consultations to mental health apps, to time when you need it.
A glimpse of your life at QED42
There’s life at work and then there’s life beyond work. We want everyone to be well, travel frequently, have time to volunteer, and get the support they deserve while living their best life at QED42.
Job Description
Objective:
To be successful in this role, you should have previous experience in managing different revenue channels like - OB, IB, Account-based sales, and partnerships, and should have an exemplary record in Managing Outbound Sales processes end to end - cohort research, developing leads by outbound sales campaigns, meeting sales targets.
Experience in developing IT services and Sales pipelines will help you meet expectations from this role. Experience dealing with Open Source services in various technologies is desirable but optional. Experience in tools such as - CRMS (like Zoho and Hubspot), customer data tools (like Apollo and Zoominfo), OB process tools (email tools, calling tools), and networking tools (like Linkedin and Sales navigator) is a must. Good communication skills are necessary to cultivate strong customer relationships, from the first contact until you close the deal. You will also extend account management and customer feedback/surveys for continuous improvement.
The prime KPI will be revenue from outbound processes and new accounts. The secondary KPI will be revenue from all channels.
If you are motivated and outcome-driven and enjoy working in the technology space with cross-functional teams, we would like to meet you!
Responsibilities:
- Research, prospect, educate, qualify, and develop Target Accounts to create sales-ready leads and opportunities.
- Personalize content for the decision-makers by researching and creating compelling business pitches.
- Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity.
- Interact with prospects via telephone, email, social, and other digital forums.
- Disseminate opportunities via a stable connection with the business and project teams.
- Work with external agencies and utilize digital platforms like LinkedIn to create opportunities for business conversations with client CTOs and CMOS and decision-makers in these departments.
- Become a trusted resource and develop superior relationships with prospects
- Consistently achieve qualified opportunity quotas (at the top of the funnel) and revenue quotas (at the bottom of the funnel) to ensure growth objectives.
- Manage end to end - email, phone, and social campaigns to create a business pipeline
- Manage all Leads and deals in CRM & ensure a great customer experience
- Provide closed-loop feedback to ensure continuous process optimization.
Mandatory Experience:
- CRM creation & maintenance, hands-on experience in all tools for -
- Research, prospect, contact finding, outreach, etc.
- Excellent communication and relationship-building skills and customer orientation.
- A go-getter, driven by metrics, with experience in owning Sales KPIs (both - top and bottom funnel)
- Experience in dealing with businesses and decision-makers, experience in international markets (at least one of the USA, Europe, and Australia).
- Bid management, RFP management, Client negotiations, Deal closures, and contract management experience are a must.
- Experience managing teams/individuals for research, lead generation and funnel.
Qualifications
Mandatory requirements:
- 7 years experience with at least 5 years in a business development role in IT-Sales (products & services)
- Business or Technology graduation is a must. MBA - Marketing (preferred).
- Hands-on experience with CRM, Sales, and analytics tools like Zoho, Hubspot, SalesForce, ZoomInfo, Adapt, LinkedIn Sales Navigator, etc. (required)
- Experience in segmentation, positioning, and targeting to create a Sales funnel and experience in closing revenue targets of USD 1M.
Additional Information
What you will get:
- A company that is proud of the quality of its work and invested in your personal development & well-being.
- A team that respects openness does its job well, values customers, and plays fairly.
- Individuals who are fun to work with are invested in each other's growth and take their values seriously.
- Dedicated time for self-improvement, socializing, and collaboration (Conferences /Camps, Certifications, Parties, Lunch & Learn Sessions, Celebrations, and Company Retreats).
- Flexible work schedule so long as you uphold your commitments to your family, team, and clients.
- Competitive salary, incentives, insurance, and many perks.
NodeJS (Node.js)
Express
PostgreSQLResponsibilities
- Architect and develop scalable, cloud-native applications
- Convert business requirements into technical requirements by planning, developing, and refining
- Monitor, test, and maintain the code to address any changes in the application
- Implement best practices and patterns in design, development, deployment, and testing
- Look to solve problems with an optimistic approach and take on challenges
Requirements
- Hands-on experience in Rest APIs in a Node. Js framework like Express, Feathers.js
- Proficiency in databases like Postgres, MySQL, MongoDB, etc.
- Familiar with responsive front end in client-side MVCC framework like React or Angular
- Sound knowledge in UI layouts, SASS, Tailwind, and Responsive Web Design (RWD)
- Good understanding of overall web design including usability, accessibility, architecture, and navigation
- Ability to architect and develop scalable, cloud-native applications that are cross-browser compatible
- Ability to convert business requirements into technical requirements by planning, developing, and refining
- Experience with software engineering best practices and familiarity with project management tools like Jira
- Ability to interact with customers and understand their expectations from the product
- Ability to strategize, prioritize and execute product/website front-end initiatives
- Keen sense of usability and visual aesthetics
- Excellent communication skills and experience in collaborative environments
- Ability to optimize time and effort, especially in a multi-product, multi-project work environment
- Advanced knowledge and experience in working with SQL and NoSQL databases
- Experience with AWS cloud services
Java
DEPARTMENT Technology
COMPANY Sanghi Tech
SCENARIO Consulting Startup
REPORT TO IT Systems Administrator
We are looking for a technology enthusiast, carrying 2+ years of Assisting in IT Infrastructure setup in a startup environment with mixed computing (Windows + Mac) experience. This professional should be tech crazy, energetic and willing to learn new technologies and processes, and also assist the team in creating different solutions for the firm, and the external clients.
We are a futuristic startup, and this opportunity will not only enhance your existing skills, but also give you an edge over other tech professionals to learn and implement new technologies in-house, as well as, for external clients globally.
ABOUT COMPANY
Founded by Tarang Sanghi, Sanghi Tech is a tech consulting firm based in Jaipur, Rajasthan (INDIA).
We offer a wide variety of technology services tailored to our client's unique needs. We create high quality and scalable solutions across all stages of hardware and software setups — consultation, design, procurement, deployment, migration, and tech support.
For more details: www.sanghi.tech
ABOUT DEPARTMENT
We make awesome IT solutions using technology in creative ways and delivering the best user experience for all business requirements and provide business critical support. While ensuring all systems and applications run at peak performance. At SanghiTech, the Technology & Security team works together, to secure all information and physical infrastructure.
THE PROJECT(s)
Assist the team in developing and deploying the complete IT System backbone for our entire organisation and group businesses including, networking, security, storage and backup, user management etc.
Assist the team in deploying a CRM system across various sales teams.
Establish key relationships with various hardware and software vendors.
AREA OF RESPONSIBILITIES
IT SETUP
- Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
- Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
- Analyse- Analysing a company's IT system and infrastructure.
- Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
- Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
- Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
- Rearrange- Dealing with product faults and arranging repairs and replacements.
- Maintain- Periodic updates and maintenance of all the software used across different departments.
- Manage- Handle all employee joining and exiting formalities, for a smooth experience.
- Update- Be able to provide strong day-to-day server and workstation support.
DOCUMENTATION
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
VENDOR MANAGEMENT
- Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.
Years of Relevant Experience- 2+ years
Education & Certifications-
- We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
- Progressive IT experience, including experience in a multi-office environment.
- Some sort of certification and/or training on Mac based IT systems is highly desired.
- In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
- GSuite / Google Workspace, Microsoft Office 365
- Experience in backup, restoration and NAS setup & management.
- Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
- SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)
- Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.
Nature / Personality
- Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
- A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
- Good listener, confident personality, courteous and friendly manner, absolute integrity.
- Work to deadlines and adapt quickly to a fast changing environment.
- Should adhere to strict confidentiality in maintaining all company and client data.
- Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
- The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
- The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
- Must possess a strong creative ability to apply IT to solve business problems.
- Superior analytical, evaluative, technical, and problem-solving abilities.
- IT Budget, Procurement and Vendor management.
- IT Infrastructure Management.
Benefits
We offer competitive compensation and benefits.
Manage projects with top-down oversight throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
Develop comprehensive project/ product plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project/ product phases, from initial development through implementation
Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
Understand, research, and follow technology trends in the industry and in general. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage.
Should be able to audit and govern those processes are being followed
Follow competitors and conduct capability analysis regularly.
Assess and address technical risks.
Understand and analyze data pipelines, algorithms, and automated systems.
Serve as a product evangelist and subject matter expert to the technical/developer community.
Define success criteria for testing and product acceptance.
Job Skills & Qualifications Required:
Bachelors degree in engineering, computer science or a related
Minimum 5-7 years management experience in the IT field, including development work and interactions with customers
Exposure to Azure, .Net or Open-source development stacks is must.
Handled large teams and understands team scaling.
Work with Engineering Leads, Client Partners to ensure overall deliverables are going smooth
Python
Django
GitWhat You'll Do
Maintain and extend existing payment modules, extensions, and plugins
Develop new modules, sample code, SDKs, and production code for merchants and partners
Help define requirements for 3rd party developer APIs and tools
Analyze/debug merchant and partner integration issues
Assist in building and maintaining a test environment for engineering and our partners to test new feature compatibility
Skills Required but not limited to:
Python, Django, Django Rest Framework.
AWS Services Including, CloudFront , S3, API
Gateway, Lambda, Step Functions, SES, DynamoDB ,
Serverless Framework
Fair understanding of building RESTful APIs
Strong understanding of front end technologies, such as JavaScript, Jquery , HTML5, and CSS3
Good to have experience with version control, docker , deployment pipelines, CI/CD
Backend Web Application Development
AWS Identity and Access Management principles SQL (MS SQL Server, PostgreSQL, AWS Aurora comparable)
GIT , JIRA, Agile / Scrum
Experience: 4-6 years
- This position involves testing activities of all phases of software development life cycle and the development of GUI automated tests for end-to-end testing of a Business-to-Business web application that spans Front Office (website) and Back Office (Linux) implementations. The successful candidate will be working closely in a team environment with product development engineers and quality assurance to create automated acceptance, functional, smoke tests and performance tests.
- Ownership of the entire test cycle for an Agile team, including story decomposition and sizing, test and test automation approach, test plans and objective creation, testing.
- Maintaining test suites and test tools, test environment setup, defect management, test execution and test reporting.
- Work on improving Best Practices in Test Management and Quality Assurance Process.
- 5-10 years of experience.
- Minimum 5 years of Experience in Selenium Web-driver.
- Good understanding of QA methodology, automation expertise and ability to code.
- Good understanding of various operating systems such as Microsoft Windows and Linux/Unix.
- Good knowledge of SQL and relational database such as Oracle, MS SQL Server, and MySQL.
- Good understanding of browser technologies such as Internet Explorer, Mozilla, Firefox, and Google Chrome.
- Good knowledge of Rest API testing.
- Some knowledge of programming/scripting languages/environments such as XML, JavaScript, Perl, PL/SQL and Unix/Linux Shell, Python.
- Some understanding of network protocols such as TCP/IP, HTTP and SSL.
- Some knowledge of programming languages such as Java.
- Experience with tools such as Selenium strongly desired.
- Experience with tools such as cucumber strongly desired.
- Experience in supply chain management software and industry an advantage.
- Ability to work both independently and in a team environment.
- Must possess critical thinking skills in addition to good interpersonal and communication skills.
- Willing and able to create and adapt to new tools or technologies.
Javascript
HTML/CSS
PHP
JavascriptHTML/CSSPython
RubyPHPWe are looking for a full stack developer to produce scalable software solutions.
As a full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities:
- Developing front end website architecture.
- Designing user interactions on web pages.
- Developing back end website applications.
- Creating servers and databases for functionality.
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications.
- Working alongside graphic designers for web design features.
- Seeing through a project from conception to finished product.
- Designing and developing APIs.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
Requirements:
- Degree in Computer Science.
- Strong organizational and project management skills.
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Familiarity with JavaScript frameworks such as Angular JS, React and Amber.
- Proficiency with server side languages such as Python, Ruby, Java, PHP and .Net.
- Familiarity with database technology such as MySQL, Oracle and MongoDB.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
Reporting directly to the Founder
The job requires a great deal of responsibility early on, but we're working on something exciting and there's lots of opportunity of growth and learning.
The job is full-time, remotely based, and with flexible hours.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres