Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.
We are a team of internet entrepreneurs who love yoga as much as we love science.
Our vision is to lighten thw load of humanity one breath at a time.
The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.
We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.
- Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
- Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
- Own the Live chat feature and inbound customer calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Create and present reports as required.
- Provide internal teams with constant feedback to improve products and processes as per valid customer needs.
Key skills required
- Proven customer support experience or experience as a client service representative
- Exposure to US customers, with excellent oral and written communication skills in English.
- Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
- A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
- Ability to work in fast paced and high pressure environment
- Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.
Python
Amazon Web Services (AWS)Position- Cloud and Infrastructure Automation Consultant
Location- India(Pan India)-Work from Home
The position:
This exciting role in Ashnik’s consulting team brings great opportunity to design and deploy automation solutions for Ashnik’s enterprise customers spread across SEA and India. This role takes a lead in consulting the customers for automation of cloud and datacentre based resources. You will work hands-on with your team focusing on infrastructure solutions and to automate infrastructure deployments that are secure and compliant. You will provide implementation oversight of solutions to over the challenges of technology and business.
Responsibilities:
· To lead the consultative discussions to identify challenges for the customers and suggest right fit open source tools
· Independently determine the needs of the customer and create solution frameworks
· Design and develop moderately complex software solutions to meet needs
· Use a process-driven approach in designing and developing solutions.
· To create consulting work packages, detailed SOWs and assist sales team to position them to enterprise customers
· To be responsible for implementation of automation recipes (Ansible/CHEF) and scripts (Ruby, PowerShell, Python) as part of an automated installation/deployment process
Experience and skills required :
· 8 to 10 year of experience in IT infrastructure
· Proven technical skill in designing and delivering of enterprise level solution involving integration of complex technologies
· 6+ years of experience with RHEL/windows system automation
· 4+ years of experience using Python and/or Bash scripting to solve and automate common system tasks
· Strong understanding and knowledge of networking architecture
· Experience with Sentinel Policy as Code
· Strong understanding of AWS and Azure infrastructure
· Experience deploying and utilizing automation tools such as Terraform, CloudFormation, CI/CD pipelines, Jenkins, Github Actions
· Experience with Hashicorp Configuration Language (HCL) for module & policy development
· Knowledge of cloud tools including CloudFormation, CloudWatch, Control Tower, CloudTrail and IAM is desirable
This role requires high degree of self-initiative, working with diversified teams and working with customers spread across Southeast Asia and India region. This role requires you to be pro-active in communicating with customers and internal teams about industry trends, technology development and creating thought leadership.
About Us
Ashnik is a leading enterprise open-source solutions company in Southeast Asia and India, enabling organizations to adopt open source for their digital transformation goals. Founded in 2009, it offers a full-fledged Open-Source Marketplace, Solutions, and Services – Consulting, Managed, Technical, Training. Over 200 leading enterprises so far have leveraged Ashnik’s offerings in the space of Database platforms, DevOps & Microservices, Kubernetes, Cloud, and Analytics.
As a team culture, Ashnik is a family for its team members. Each member brings in a different perspective, new ideas and diverse background. Yet we all together strive for one goal – to deliver the best solutions to our customers using open-source software. We passionately believe in the power of collaboration. Through an open platform of idea exchange, we create a vibrant environment for growth and excellence.
Package : upto 20L
Experience: 8 yrs
Android Development
Kotlin
JavaDesigning and developing advanced applications for the Android platform
Unit-testing code for robustness, including edge cases, usability, and general reliability
Bug fixing and improving application performance
- Support and maintain production Cognos web portal to manage the OLAP cube and folders.
- Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
- Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
- Work with relational databases like DB2.
- Develop mappings with XML as target and formatting the target data according to the requirement.
- Work with logical, physical, conceptual, star, snow flake schema data models.
- Extract data from flat files, DB2 and to load the data into the SalesForce database.
- Work with various data sources--relational, flat file (fix width, delimitate) and XML.
- Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
- Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
- Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
- Create functional and technical mapping specifications and documentation for QA team.
- Support implementation and execution of MAPREDUCE programs in a cluster environment.
- Maintain data integrity during extraction, manipulation, processing, analysis and storage.
- Migrate repository objects, services and scripts from development environment to production environment.
Docker
KubernetesAmazon Web Services (AWS)● Improve CI/CD tooling using gitlab.
● Implement and improve monitoring and alerting.
● Build and maintain highly available systems.
● Implement the CI pipeline.
● Implement and maintain monitoring stacks.
● Lead and guide the team in identifying and implementing new technologies.
● Implement and own the CI.
● Manage CD tooling.
● Implement and maintain monitoring and alerting.
● Build and maintain highly available production systems.
Skills
● Configuration Management experience such as Kubernetes, Ansible or similar.
● Managing production infrastructure with Terraform, CloudFormation, etc.
● Strong Linux, system administration background.
● Ability to present and communicate the architecture in a visual form. Strong knowledge of AWS,
Azure, GCP.
Key Responsibilities
- Achieve monthly partner lead generation and closure targets
- Development and appointing of new partners for the company
- Managing existing and new partners
- Generating qualified leads through partners across locations
- Interfacing with internal Sales team for timely action on partner leads
- Ensuring CRM is updated daily with daily activities and with correct details
- Assist partner in maintaining leads and opportunities in CRM
- Daily, weekly, and monthly reporting to manager
- Achieving monthly designated targets for each designated location
- Appointing new partners regularly in designated locations
- Developing the new partners to become independent sales partners for the company in a given period of time
- Maintaining a healthy leads and opportunities funnel to achieve sales targets
- Partner management skills
- Ability to manage time effectively
- Good communication skills in English and Hindi
- Self-starter and self-motivated
- Thrives in a competitive environment
- Software demo skills
- Inter department skills to ensure smooth working between teams
Data Analytics Experience with Agile development and software such as Azure DevOps or JIRA. Product
Owner certification is a plus
Experience with global teams
Bachelors required. CS degree preferred
JavaLocation:-Gurgaon
Currently WFH
Exp with Product based organisation only
Exp Required:- 3 to 9 yrs
Responsibilities
- Work with a talented team to invent, design and build software that is stable and perform ant
- Primary role will be quality and timely delivery of the application/ feature/ module your team will be working on
- Adopt and execute good design philosophy and code writing practices
- Ensure the code goes through rigorous tests and quality checks before deployment.
- Work with other software engineers and database engineers to set excellent development practices and deliver innovative changes in new and existing products.
- Be hands-on technical, thus, leading by example using web, mobile and database technologies.
- Work on project ideas with customers, stakeholders and peers
- Be actively involved in code review process, design discussions, team planning
Basic Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience in software design and development
- Proficiency with at least one Object Oriented language (e.g. Java)
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
- A strong track record of project delivery for large, cross-functional projects
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
Java- Well versed in Core Java, OOPs concepts, collections, multi-threading, concurrency, lambdas, and streams.
- Hands-on knowledge of Spring Core, MVC, JPA, Security, transaction
- Working knowledge of REST API designing as well as development, using Spring.
- Exposure to Spring Boot, Docker, Kubernetes, OpenShift for the microservices environment.
- Savvy with SQL and database concepts.
- Ability to use frameworks like JUnit, Mockito, etc., for implementing unit testing.
- Sound understanding of code versioning tools, such as Git/bit bucket with Maven.
- Should have worked in a CI/CD environment with TeamCity/Jenkins.
Job Description
Create intelligent dashboards and analytics for business team using advanced excel/access and powerpoint
Understand the sales and leadership metrics and create business reports with insights and recommendation
Maintain documentation related to reports/procedures and personal tasks
Collaborate with internal team for required inputs within deadline
Perform quality checks for data correctness and execute with fine attention to details
2-5 years of industry experience in MIS reports
Proficiency in advanced excel including Macros
High attention to details with ability to keep track of the assigned tasks
Willingness to work on flexible hours, ability to plan, estimate deadlines, prioritize workload
Skills required:
1. Advanced excel knowledge
2. Practical knowledge of Macros
3. Graduation is necessary
4. Min. experience of 2-3 years
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon