Customer Success Manager (HR Tech) at PeopleStrong · Gurugram · 1 - 7 years · ₹5L - ₹12L / yr · Raised funding · Posted 20 Apr 2023
Customer Operational Account Management:
The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.
Take ownership of customers’ operational needs and steward throughout the organization as required.
Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.
On-going support for advanced or escalated questions/issues/problems.
Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to: Being a Subject Matter Expert on assigned products and services. Post-training assessment review and recommendations. Communication of all system enhancements. Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs. Adherence to Internal and Industry Risk and Compliance rules and responsibilities. Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers. Maintain an understanding of the market and industry dynamics, including applicable regulations.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role: Backend Tech Lead
Experience range: Min 8 to 13 Years
Relevant Experience: 8+ years and at least 2 + in leadership
Location: Bangalore
Work Mode: 5 days WFO
Role context: Strong expertise in Node.js, AWS (must have).
Must: Candidates with leadership experience in managing a cross-functional team of front-end and back-end developers
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Key Responsibilities:
- Lead and manage a cross-functional team of front-end and back-end developers.
- Provide technical leadership across the full software development lifecycle.
- Architect, design, and guide implementation for scalable web and mobile solutions.
- Conduct code reviews, enforce best practices, and mentor team members.
- Collaborate with stakeholders to translate business requirements into technical solutions.
- Drive improvements in engineering processes, tools, and standards.
- Stay up-to-date with emerging technologies, especially in mobile, AI/ML, and travel tech.
- Oversee the integration of AI/ML tools and components into existing systems when applicable.
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- Database: Strong understanding of relational and NoSQL databases.
- Cloud: Experience with cloud services (AWS) is a must.
- Travel Tech: Prior experience working on travel domain products (booking systems, travel APIs, etc.) is highly desirable.
- AI/ML: Exposure to AI/ML concepts, tools, and integration into applications is an advantage.
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- 8-13 years of overall software development experience.
- 2+ years leading technical teams.
- Proven track record of delivering complex web and mobile applications.
- Excellent communication, collaboration, and leadership skills.
Preferred Qualifications:
- Experience with CI/CD and DevOps practices.
- Hands-on experience in microservices architecture.
- Mobile: Exposure to mobile application development (Android/iOS) or managing mobile teams.
- Familiarity with travel technology standards (e.g., GDS systems, NDC APIs, OTA standards).
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PythonAI Engineer
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POCs, internal demos, and one-off scripts do not qualify.
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Working knowledge of RAG, embeddings, and vector databases (Pinecone, Weaviate, Qdrant, pgvector, Chroma).
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Strong instinct for what to build first, what to defer, and what to throw away.
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Working knowledge of EC2, S3, IAM, and at least one of Bedrock, SageMaker, or equivalent.
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Strong Written and Spoken English Communication
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- eval framework experience (LangSmith, Promptfoo, Ragas, DeepEval)
- open-source AI contributions
- multi-modal models (vision, audio)
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We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Notice here.
Python
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About Saveo
B2B one-stop solution for all Pharmacy needs to eradicate prescription bounce from India.
Saveo is Amazon+ShopX for pharmacies in the B2B space. It's a managed marketplace
bringing primary & secondary medicine markets together, offering faster delivery, cheaper
procurement & better technology to pharmacies. It runs with an aim that no prescription shall
bounce in India.
Indian pharmaceutical industry is highly fragmented with 6.5lakh retailers and 65000
distributors, unlike the US where there are just 5 major distributors covering 93% of the
market share. We aim to streamline this supply chain by being a single distribution point and
empower these 6.5lakh micro-entrepreneurs with technology and sustainability.
To know more about us, visit our website : www.saveo.in
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon