Customer Success Manager

Strong Senior Technical Project Manager – Cloud & Automation profiles

Mandatory (Experience 1) – Must have 8+ years of overall IT experience, with 4+ years of experience in managing program/project related to large-scale Cloud and Automation in enterprise environments

Mandatory (Experience 2) – Must have proven experience leading end-to-end cloud transformation and automation programs, including migration, modernization, and cloud-native adoption

Mandatory (Experience 3) – Must have experience driving program governance, reporting structures, performance tracking, risk management, and vendor/contract management

Mandatory (Experience 4) – Must have experience managing cross-functional teams (cloud engineers, DevOps, architects, vendors) using Agile, Scrum, or hybrid delivery methodologies

Mandatory (Experience 5) – Must have strong expertise in cloud computing and distributed systems architecture, with hands-on experience across AWS, Azure, or GCP

Mandatory (Experience 6) – Must have strong expertise with IaC tools (Terraform, Ansible), CI/CD tools (Jenkins, GitLab, or similar), and familiarity with containerization/orchestration (Docker, Kubernetes)

Mandatory (Skill) – Must have strong stakeholder management, communication, and leadership skills with proven ability to manage complex, multi-team programs

1. Corporate Finance & Controls:

• Financial Oversight:

 Provide excellent leadership and management of Group Finance, measured by the effectiveness,

engagement and business units’ respect of the team.

 Build productive working relationships with stakeholders to understand their business operations

and the financial information needs of end users.

 Manage relationships with others across the Group to achieve alignment in key business strategies

and decisions.

 Collaborate, design, implement and review finance systems, policies and procedures to ensure

continuous improvement and contemporary, relevant practices.

 Oversee all month-end closing activities, ensuring accurate, timely, and compliant financial

reporting.

 Lead the budgeting, forecasting, and variance analysis processes, integrating insights into overall

division planning.

 Provide strategic advice on accounting policies, ensuring alignment with group standards and

regulatory requirements.

 Act as the primary point of contact for Group Accounts and Internal Audit, coordinating all

communication and reporting.

• Capital Allocation & Investment Strategy:

 Offer financial insights to optimize capital allocation across Company’s projects and initiatives.

 Collaborate with the executive team to evaluate ROI for potential investments, expansions, and

capital projects.

• Strategic Financial Modelling:

 Develop and maintain comprehensive financial models to support long-term strategic planning,

including scenario analysis for critical business decisions.

 Assess the financial impacts of new initiatives and recommend adjustments to align with

Company’s financial goals.

• Performance Metrics & Benchmarking:

 Design and implement performance metrics and benchmarking standards, driving continuous

improvement in both financial and operational performance.

2. Management Accounting:

• Accounting Oversight:

 Oversee finance systems managing transaction flows from source through interfaces to the general

ledger.

 Ensure finance ledgers are maintained on a timely basis, are accurate and complete, and are

structured for the dual purpose of providing relevant information to internal users and meeting

statutory obligations.

 Ensure reporting functions and responses to ad hoc requests for financial-related information are

appropriately delivered.

• Cost and Revenue Analysis:

 Manage the COMPANY Group’s financial reporting obligations, with responsibility for the

preparation and lodgement of compliant full-year and half-year consolidated accounts.

 Perform in-depth analysis of revenues and costs across customers, vendors, projects, business

units, and service lines, identifying areas for financial optimization.

 Oversee cost management initiatives, including policy formulation, variance analysis, and

implementation of zero-based budgeting principles.

 Prepare annual budgets for holding company entities.

 Perform the accounting function for Company business units.

• Enhanced Financial Intelligence:

 Develop real-time financial dashboards and reporting tools, enabling proactive management and

strategic decision-making by internal stakeholders.

• Systems and Process Improvement:

 Lead process automation and technology integration initiatives within finance and commercial

functions, enhancing efficiency and accuracy.

3. Commercial Activities:

• Bid & Proposal Development:

 Provide financial analysis and strategic input on bids, proposals, and pricing structures to secure

profitable COMPANY projects.

 Work closely with the sales team to ensure that commercial terms align with Company’s financial

targets and risk thresholds.

• Strategic Supplier Relationship Management:

 Cultivate and maintain strategic relationships with key suppliers, ensuring contract terms support

Company’s financial and operational objectives.

 Conduct quarterly business reviews with suppliers to monitor and ensure alignment with

contractual commitments.

• Lead Commercial Negotiations:

 Approve deal calculations in line with authority tables and negotiate favorable commercial terms

with suppliers and customers.

 Oversee vendor financing arrangements and collaborate with credit control on establishing

acceptable payment terms.

4. Collaboration with Corporate Support Functions:

• Manage Receivables: In collaboration with Company Group’s Credit Management team, oversee aged

receivables, ensuring alignment with cash flow targets and minimizing outstanding amounts. Address

persistent payment delays in partnership with business units, credit management, and customers.

Establish customer creditworthiness policies to mitigate risk and support sustainable collections.

• Policy Development: Formulate and enforce policies that ensure compliance with corporate governance,

regulatory standards, and vendor requirements.

• Ensure Legal & Compliance Alignment: Act as the main liaison for in-house legal and corporate secretary,

overseeing contract terms, renewals, and legal matters. Manage disputes through litigation or alternative

resolution, coordinating with legal advisors. Maintain vendor compliance, ensuring regulatory adherence.

• Support Human Capital Management: In collaboration with Company Group’s HR team, act as the main

liaison for in-house legal and corporate secretary, overseeing contract terms, renewals, and legal matters.

Manage disputes through litigation or alternative resolution, coordinating with legal advisors. Maintain

vendor compliance, ensuring regulatory adherence.

• Talent Development: Implement training programs for finance and commercial teams to support

divisional goals and ensure succession planning for critical roles.

5. Risk Management:

• Enterprise Risk Assessment: Conduct regular assessments to identify financial, operational, and market

risks, developing appropriate mitigation strategies. Regularly review the risk landscape with senior

management.

• Crisis & Contingency Planning: Develop contingency plans to manage potential disruptions, including

currency volatility, supply chain risks, and project delays.

• Risk Registry Maintenance: Maintain and regularly update the division’s risk registry, ensuring that all

risks are effectively tracked, monitored, and mitigated.

REQUIRED EXPERIENCE

• Minimum 15-20 years of experience in senior finance and commercial roles, with a strong focus on

COMPANY, technology, or related industries, preferably in the Middle East.

• Proven ability to manage large-scale financial operations, including P&L responsibility, commercial

negotiations, and risk management.

• Demonstrated experience in implementing and maintaining strong financial controls within a large

organization.

• Experience in managing strategic business partnerships with global IT brands, negotiating high-value

contracts, and driving financial performance for complex, high-growth businesses.

• Strong stakeholder management skills, with a proven ability to engage effectively with senior executives

and external stakeholders.

EDUCATION & SKILLS

Education:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is required. A

Master’s degree or equivalent postgraduate qualification is preferred.

• Professional certifications such as CPA, ACCA, or CIMA are highly desirable.

Skills:

• Strong leadership and team management skills, with the ability to mentor and develop high-performing

teams.

• Excellent financial acumen, with expertise in financial planning, analysis, reporting, and the

implementation of financial controls.

• Strong commercial negotiation skills, particularly in contract and deal structuring.

• Excellent communication and interpersonal skills, with the ability to engage with senior executives and

external stakeholders.

• In-depth knowledge of financial regulations, corporate governance, and risk management frameworks.

• Proficiency in financial software, ERP systems, and advanced Excel skills.

CANDIDATE SPECIFICATION:
• Candidates with good experience with SDLC
• Over all 10 years of Experience is mandatory
• Minimum 6+ years of hard core JAVA coding experience is mandatory
• 2 years of PM experience is mandatory
• Knowledge on AWS or any other cloud technology is desirable.

POSITION PURPOSE:

Overall Responsibility in delivering quality projects and products as per the BRD within the specified time line. Should be able to lead/handle a team to write and test code effectively and must work with business owners overseas. Lead planning and/or implementation of projects. May participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress and provide corrective supervision if necessary. Work cross-functionally across teams to solve problems and implement changes. Follow defined, agreed upon project management plans.

ROLES AND RESPONSIBILITIES:

• Developing a software project plan. • Ensure that projects follow the project plan and is accountable for timely delivery of all projects. • Determining the methodology used in the project. • Establishing a project schedule and determining each phase. • Providing regular updates to stakeholders.

• Gather & document requirements using tools like interviews, workshops, surveys, business process descriptions, use cases, etc.
• Interact with clients to do requirements gathering that will include the usage of various elicitation techniques like Document Analysis, Requirement Workshops, Focused Groups etc.
• Conduct business analysis and research to identify key metrics and opportunities for improvements
• Create various Scope Management Artifacts like WBS, Product Backlogs, Feature Sets, MRDs, PRDs, FRDs, Use Cases, Business Cases, User Stories etc.
• Provide vision and direction to the Agile development team and stakeholders throughout the project by leading the planning of product release plans and setting expectations for the delivery of new functionalities.
• Analyze the practicality of development requirements of new systems and upgrades to existing systems.
• Manage Project Scope and Scope creeps.
•  Raise Change Requests, interact with the Dev team and help in coming up with Impact analysis and estimates.
• Run the Capability Gaps analysis and deliver the report against it.
• Define the Business Case that can further result in Project Charter.
• Prioritize Requirements independently or in collaboration with Dev Team/Stakeholders using various prioritization techniques.
• Run a project in SCRUM Mode and write User Stories with every nitty-gritty even to a system level wherever required.
• Write and manage the scope of Jira and Confluence.
• Participate in user acceptance testing.

• 2+ years of experience in a similar role for web/mobile projects.

• Excellent documentation, verbal & written communication, and team collaboration skills.
• Sharp analytical and problem-solving skills.
• Outstanding presentation and leadership skills.
• Experience in iterative development methodologies like Agile.
• Technical Writing
• Experience with project management tools (Mention tools we are using or required )

• Interacting with channel partners and their major end customers to solicit inputs for devising a product and price strategy to meet end user requirements
• Reviewing performance of channel partners – off take and order flow for ensuring achievement of monthly zonal targets
• Monitoring achievement of targets
• Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
• Monitoring achievement of sales targets for each CSC within the area
• Monitoring achievement of collection targets to reduce exposure to outstanding receivables
• Monitoring competitor activities in terms of their MOP, products, market share and production capacity for respective areas
• Interacting with quality/ R&D department for new product development basis customer feedback and competitor product portfolio
• Coordinating with CSC, production and dispatch teams for meeting customer order requirements within agreed timelines
• Ensuring timely payment and debt free transactions along with reconciliation of accounts
• Ensuring timely "C" Form submission and payout of performance incentives committed to channel partners

What you need to have:

• Prior experience in Channel Sales and Modern Trade 
• Experience in Paper / Packaging / Publishing Industry preferred
•  

• 3 years Willing to take efforts to advance in the technology or learn new technologies.
• Solid understanding of OOPs concepts.
• Willing to take efforts to advance in the technology or learn new technologies.
• Good communication skills and a continuous learner.
• Experience working on waterfall or Agile (Agile model preferred)
• Solid understanding of Python scripting and/or frameworks like Django, Flask Back up RRS.

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.