
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Experience in fast-paced startup environments preferred
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience

About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
Candid answers by the company
Gurugram
Similar jobs
Job Description:
We are seeking a skilled Power BI Developer with 4 to 7 years of experience to join our dynamic team in Mumbai. The ideal candidate will have a strong background in data visualization, data modeling, and the ability to work with large datasets to provide actionable insights through Power BI.
Skill: Power BI
Experience: 4 to 7 years
Location: Mumbai (Goregaon)
Notice Period: 0 to 15 days
Key Responsibilities:
- Develop and Maintain Dashboards & Reports:
- Design, build, and deploy Power BI reports and dashboards using data from various sources, ensuring they are intuitive and user-friendly.
- Data Modeling:
- Develop and maintain efficient data models using Power BI, ensuring data accuracy and performance optimization.
- DAX Queries & Calculations:
- Write complex DAX queries to implement calculations and business logic, optimizing the performance of Power BI dashboards and reports.
- Data Integration:
- Connect Power BI to various data sources (SQL Server, Excel, APIs, etc.) and work with ETL processes to transform raw data into usable insights.
- Performance Optimization:
- Optimize report performance through best practices in data modeling, query tuning, and Power BI report development.
- Collaboration with Stakeholders:
- Work closely with business users, stakeholders, and data analysts to gather and understand requirements, translating them into effective Power BI solutions.
Required Skills:
- Strong proficiency in Power BI, including Power Query, Power Pivot, and DAX.
- Experience with data modeling and performance tuning in Power BI.
- Hands-on experience with SQL, and the ability to write complex queries.
- Knowledge of ETL tools and processes.
- Experience working with different types of data sources (SQL, Excel, APIs).
- Familiarity with cloud platforms like Azure or AWS is a plus.
- Strong analytical and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Excellent attention to detail, with a focus on delivering high-quality, accurate reports.
Requirements:
- Proven experience as an HRBP, preferably in large-scale, fast-paced environments.
- Awareness of key HR metrics like attrition, shrinkage, WFM, etc.
- Strong experience in event management, including planning and executing large-scale events.
- Ability to use technology and digital media to enhance communication effectiveness.
- Proficiency in Microsoft Office tools (Publisher, Word, Excel, PowerPoint, SharePoint, Live Meeting).
- High energy, drive, enthusiasm, initiative, and commitment.
- Excellent communication, influencing, and interpersonal skills with an approachable style.
- Strong judgment, patience, and tact in challenging situations.
- Willingness to work night shifts.
Mandatory Criteria (Can't be neglected during screening) :
- Candidate must have minimum 10 years of experience in Human Resource Management as a DM or Manager, including team management experience and fluent communication skills.
- Candidate must have handled at least 1300 employee headcount.
- Candidate must be at Manager or Deputy Manager level currently (Assistant Manager designation will not be considered).
- Need candidates from BPO, KPO, or BPM industry only.
- Candidate must have strong expertise in Excel (Pivot, VLOOKUP, formulas, MIS reporting etc.)
- Candidate must be comfortable working in evening/UK shifts (5:30 PM – 3:00 AM).
- Candidate should have experience in HR Operations, Recruitment, Payroll, Compliance and conducting new joiner orientations.
- Experience in Solutioning IT Services solutions in multi-service areas: Infrastructure Services, Applications Development, Applications Maintenance, Business Process Outsourcing
- Deep experience in three key functional areas: Technical Solutioning, Competitive Analysis, Pricing & Analysis
- 8+ years’ experience in these three functional areas.
- Demonstrated track record of winning deals.
- Knowledge of IT Services vendors in the competitive landscape, with a deep knowledge of 1-2 vendors Solutioning and go to market approach.
- Exceptional data analysis and creative problem-solving skills.
- Self-motivated and entrepreneurial.
- Ability to learn new skills quickly.
- Ability to communicate at the Executive level.
- Deep MS Excel skills.
- BS and/or MS in computer science or equivalent experience.
Key Responsibilities:
- Develop, maintain, and execute automated test scripts using tools such as Selenium, Appium, JUnit, TestNG, or similar.
- Design and implement testing frameworks and methodologies to improve test coverage and efficiency.
- Collaborate with cross-functional teams to understand requirements, define test strategies, and ensure high-quality deliverables.
- Identify, document, and track bugs using tools like JIRA, Bugzilla, or similar.
- Conduct performance and load testing to ensure system scalability and reliability.
- Perform code reviews and provide feedback to ensure adherence to best practices and coding standards.
- Participate in all aspects of the software development lifecycle, including requirements analysis, design, development, and testing.
- Continuously enhance skills and knowledge in automation testing tools and techniques.
- Mentor junior QA team members and provide guidance on best practices and automation strategies.
- Stay up-to-date with industry trends and emerging technologies in QA and automation.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in QA automation testing.
- Proficiency in one or more programming languages such as Java, Python, C#, or JavaScript.
- Hands-on experience with automation tools such as Selenium, Appium, JUnit, TestNG, or similar.
- Strong understanding of software development methodologies, including Agile and Scrum.
- Experience with version control systems like Git or SVN.
- Familiarity with CI/CD tools like Jenkins, Bamboo, or similar.
- Solid understanding of web technologies (HTML, CSS, JavaScript) and web services (REST, SOAP).
- Excellent analytical, problem-solving, and troubleshooting skills.
- Strong communication and collaboration skills, with the ability to work effectively in a team environment.
Preferred Skills:
- Experience with performance testing tools such as JMeter or LoadRunner.
- Knowledge of security testing practices and tools.
- Understanding of cloud environments like AWS, Azure, or Google Cloud Platform.
- Familiarity with containerization technologies such as Docker and Kubernetes.
- Experience with mobile application testing (iOS/Android).
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
Responsibilities :
Build relationships with prospective clients
Maintain consistent contact with existing clients
Manage sales pipeline
Analyse the market and establish competitive advantages
Track metrics to ensure targets are hit
Qualifications: Bachelor's degree
1+ years in B2B sales industry Experience in full sales cycle including deal closing
Demonstrated sales success
Strong negotiation skills
Strong communication and presentation skills
Industry Education Management Employment
About CercleX:-
CercleX is a digital technology platform which is a leading https://cerclex.com/blog/waste-management-in-tamil-nadu/">waste management company in Tamilnadu with an extended outlook of circularity through its various ventures into the field of sustainability.
We have received FICCI Impactful Cleantech Startup Award, MeitY Emerging Startup Award, TVS Capital Budding Nxt Gen Entrepreneur Award, and many more for our digital solutions enabling transactions between waste generators, and aggregators, processors, and bringing in complete transparency, traceability to the waste ecosystem.
https://play.google.com/store/apps/details?id=com.scrapmarketCCX">Cercle X ScrapMarket is an app that helps you buy and sell scrap by connecting 100% verified buyers and sellers of scrap across India.CercleX helps brands to accomplish their sustainability targets with https://cerclex.com/extended-producer-responsibility/">Extended Producer responsibility and research solid waste managemet on the environment to ensure the environment is eco free.
Job Description:
Front end developers are required to work in teams alongside back end developers, graphic designers, and user experience designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.
Responsibilities:
-
Experience in developing apps using Reactjs with Redux, React hooks, react-router with Javascript ES6
-
Developing new user-facing features using React.js
-
Integrate APIs with frontend components using React.js
-
Ensuring user experience determines design choices.
-
Developing features to enhance the user experience.
-
Striking a balance between functional and aesthetic design.
-
Ensuring web design is optimized for smartphones.
-
Building reusable code for future use.
-
Optimizing web pages for maximum speed and scalability.
-
Utilizing a variety of markup languages to write web pages.
-
Maintaining brand consistency throughout the design.
Front End Developer Requirements:
-
Degree in computer science or related field.
-
Understanding of key design principles.
-
Proficiency in React.js,HTML, CSS, JavaScript, and jQuery.
-
Understanding of server-side CSS.
-
Experience with graphic design applications such as Adobe Illustrator.
-
Experience with responsive and adaptive design.
Your responsibilities as a backend engineer will include:
- Back-end software development
- Software engineering and designing data models and write effective APIs
- Working together with engineers and product teams
- Understanding business use cases and requirements for different internal teams
- Maintenance of existing projects and New feature development
- Consume and integrate classifier/ ML snippets from Data science team
What we are looking for:
- 2+ years of industry experience with the Python and Django framework.
- Degree in Computer Science or related field
- Good analytical skills with strong fundamentals of data structures and algorithms
- Experience building backend services with hands-on experience through all stages of Agile software development life cycle.
- Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
- Experience with Databases.
- Experience with writing REST-APIs.
- Prototyping initial collection and leveraging existing tools and/or creating new tools
- Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
- Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
- A positive attitude, and a growth mindset
Bonus:
- Experience with relevant Python libraries such as Requests, sklearn, Selenium
- Hands on experience in Machine learning implementations
- Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
- Good Humor
Note- We are currently working from home due to the pandemic. If selected you may work from a remote location though once office reopens candidate must work from Office.
- Working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform, application, etc.
- Designing and building applications for Apple devices on the iOS platform.
- Maintaining quality and ensuring responsiveness of applications.
- Collaborating with the rest of the engineering team to design and launch new features.
- Maintaining code integrity and organization.
Desired Candidate Profile
What you need to have:- BE/ ME/ BCA/ MCA- Any Computer/ IT Degree
- Be proficient with Objective-C / Swift {depending on project requirements}, and Cocoa Touch.
- Experience with iOS frameworks such as Core Data, Core Animation, as well as offline storage, threading, and performance tuning
- Must be familiar with RESTful APIs to connect iOS applications to back-end services
- Experience with performance and memory tuning with tools - such as Instruments and Shark, depending on project needs
- Experience with cloud message APIs and usage of push notifications.
- Knowledge of code versioning tools {such as Git, Mercurial or SVN}.
2.Basic knowledge of coffee beans and coffee machine
3. knows the description, basic ingrediants and serving standard for all food item








