QA Automation

Knowledge of CPAAS,A2P, MNO, Monetization, Network Protection, Firewall, Anti-fraud mitigation

Creating custom decks and delivering product presentations to customers and leads'

Lead qualification with understanding customer requirements and consulting the right product fit

Documentation - technical & Commercial proposals, one pagers, concept papers, questionnaire

Disruptive business modelling with merger of 2-3 products and services

Liaise with vendor for coordinating technical demos with customers

Educating sales with new GTS products with pitch decks, opportunity identification & sizing

Lead follow-up with sales and tracking progress

Bid management

Product strategy planning with sales for closure

Liaise with Legal and finance teams for MoU, Contracts, etc..

Research

Exploration of new initiatives in ICT space

New product development based on the market insights shared by sales teams

Managing POC to meet success criteria

Job Location

Bengaluru, India

Job Type

Contractual Position with Potential for Full-Time Employment Based on Performance Review

Experience Required

4 years of experience in Java & Technologies

Company Description

Welcome to Unitalks Technologies! We are a managed services provider that helps our clients hire top-quality talent. We are hiring for one of our clients in Bengaluru, more details will be provided about the company and culture later in the process.

Role Description

This is a contract role for a Senior Java Software Engineer. As a Senior Java Software Engineer, you will be responsible for designing and developing software solutions, building and maintaining Microservices architectures, and programming using Spring Boot. This role is based in Bengaluru and is an on-site position.

Qualifications

• Software Development and Programming skills
• Experience with Microservices and the Spring Boot
• Proficiency in Java, SQL and UNIX
• Good in deployment on different platforms like AWS, Azure, etc.
• Strong problem-solving and analytical skills
• Excellent communication and teamwork abilities
• Bachelor's or Master's degree in Computer Science or a related field
• Experience with Agile methodologies and CI/CD pipelines
• Knowledge of cloud platforms and containerization technologies is a plus

Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.

Drives day to day operations and work plan allocation/management. 
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders. 
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs. 
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS

Skills required-
-Candidate have to be available in Bangalore before joining
-Fluency in English
-Graduation is mandatory

Responsibilities-
Conversion of leads received through various marketing channels.
• Preparing short-term and long-term #sales plan towards reaching the assigned goals.
• Consistently achieve revenue targets in line with team/organizational objectives.
• Proactively identifying cross-selling/ upselling opportunities with the existing
• Identifying references through the existing customer base to increase the sales pipeline.

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.