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Team -Support Operations — Technical Solutions
Level - IC3 (4–7 years of relevant experience)
Location - India (Remote) IST time zone, with overlap with US East/Central teams
Reports To -Technical Manager
Manages -Not a people-manager role, but a lead role with real technical authority
Employment Type -Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you.
You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain.
In your first year, you can expect to:
- Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability
- Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services
- Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability
- Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems
- Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one
- Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations
- Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies
This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer.
- Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency.
- AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system.
- Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does.
- Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case.
- Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later.
- Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality.
- Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself.
Must-Have Leadership & Soft Skills
- Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals.
- Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations.
- Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think.
- Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions.
- Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference.
Nice-to-Have Skills
Prioritized by relevance to this team's current and near-term roadmap:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
Agentic AI / LLM Ops
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out.
RESPONSIBILITIES
Design & Architecture
- Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives
- Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards
- Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost
- Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect
- Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components
AI, Automation & Integration
- Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure
- Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform
- Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability
- Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments
Technical Leadership & Mentoring
- Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code
- Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence
- Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response
- Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning
Stakeholder & Cross-functional Engagement
- Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes
- Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations
- Represent the technical perspective of the team in cross-functional planning and architecture discussions
Operate & Improve
- Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution
- Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation
- Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered.
- Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them.
- Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs.
- AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
- Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters.
WHAT TO EXPECT WORKING HERE
- Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support
- Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next
- A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability
- Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope
- Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output
About the Role
We are looking for an experienced Django Developer to join our on-site engineering team in Pune. This role involves building and scaling high-performance backend systems for our SaaS products. You will work closely with product, frontend, and DevOps teams to design robust APIs, optimize databases, and deliver production-grade solutions.
This is a hands-on role with ownership, technical depth, and real impact.
Key Responsibilities
- Design, develop, test, and maintain scalable backend services using Django & Python
- Architect and implement secure, high-performance RESTful APIs
- Work extensively with PostgreSQL for schema design, query optimization, indexing, and performance tuning
- Build and manage asynchronous workflows using Celery
- Implement real-time features using Daphne, Redis, and WebSockets (ASGI stack)
- Containerize applications using Docker; manage Docker Compose and environment setups
- Collaborate with frontend developers, product managers, and designers for seamless delivery
- Perform code reviews, mentor junior developers, and enforce best practices
- Ensure application security, scalability, and reliability
- Monitor system performance and handle debugging, logging, and error management
- Maintain clear documentation for APIs, services, and deployment workflows
Required Skills & Qualifications
- 3-4 years of hands-on experience with Django & Python
- Strong expertise in REST API design and backend architecture
- Advanced knowledge of PostgreSQL (queries, indexing, optimization)
- Solid experience with Celery for background tasks
- Hands-on experience with Daphne, Redis, and WebSockets
- Strong command over Docker & containerized deployments
- Proficiency with Git/GitHub workflows, PR reviews, and basic CI
- Excellent understanding of ORM concepts and database modeling
- Strong problem-solving, debugging, and communication skills
- Experience using AI/LLM tools to improve productivity is a plus
Nice-to-Have
- Experience with cloud platforms (AWS / GCP / Azure)
- Exposure to CI/CD pipelines and deployment automation
- Familiarity with monitoring tools (Sentry, Prometheus, Grafana, etc.)
- Basic frontend understanding (HTML, CSS, JavaScript)
- Experience handling high-traffic systems and performance optimization
- Exposure to Agile / Scrum environments
What We Offer
- Competitive salary package
- Opportunity to work on scalable SaaS and AI-driven platforms
- Strong engineering culture with ownership and autonomy
- On-site collaborative environment with fast decision-making
- Learning, growth, and leadership opportunities
- Challenging projects with end-to-end responsibility
Expectations & Deliverables
- Production-ready, well-tested, and maintainable code
- Proactive communication and ownership of deliverables
- High-quality documentation and clean architecture practices
- Adherence to security, compliance, and IP standards
Developer Requirements/Expectations:
- Experience: 5+ Years
- Tech Stack: Core PHP, MySQL, Basic JavaScript, Oracle
- 3rd Party Integration: Payment Gateways (Apple Pay Wallet, Google Pay, Stripe)
- Tools: Trello, Slack, Github
- Soft Skills: Team Work, Excellent Client Communication.
Engagement Type: Full Time, Dedicated
- Work Hours: 8 Hours per day, 160 hours per month
- Shift: 10 AM-7 AM IST (Including Lunch hour)
- Work shifts need to be flexible to accommodate client calls in EST.
Screening Process:
Round 1: Technical
Round 2: Managerial
Location: Ahmedabad (Hybrid)
● Proven work experience as a Back-end developer.
● In-depth understanding of the entire web development process (design, development and deployment).
● Proficient in Java, with a good knowledge of its ecosystems
● Basic understanding of JVM, its limitations, weaknesses, and workarounds
● Ability to decide when to use relational vs NoSQL databases and must be experienced with at least one of
the relational databases (MySQL) as well as experience with ElasticSearch will be good to have
● Familiarity with concepts of MVC, JDBC, and RESTful
● Experience with Spring, Spring Boot, Spring MVC
● Experience in CI/CD and Cloud technologies
● Expertise in developing enterprise-level web applications and RESTful APIs using MicroServices, with
demonstrable production-scale experience
● Familiarity with front-end languages (e.g. HTML, JavaScript and CSS) - Not mandatory
● Participation in coding competitions such as hackathon, hackerrank will be added advantage.
We are hiring!!
JOB TITLE: Back-end Developer
EXPERIENCE: 3 - 7 years
LOCATION: Mumbai (Borivali East)
TIMINGS: Indian Shift Timings
TYPE OF WORKING: Work from office
NOTICE PERIOD: 1 month
Responsibilities
- Participate in the entire application lifecycle, focusing on coding and debugging
- Must have a clear understanding of Database
- Write clean code to develop functional web applications
- Troubleshoot and debug applications
- Perform UI tests to optimize performance
- Manage cutting-edge technologies to improve legacy applications
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers and system administrators to identify new features
- Follow emerging technologies
Requirements
- Proven work experience as a Back-end developer
- Experience in Node.js language
- Familiar with building REST API
- In-depth understanding of the entire web development process (design, development and deployment)
- Hands on experience with programming languages like Java, Ruby, PHP and Python
- Working knowledge of CMS framework
- Familiarity with front-end languages (e.g. HTML, JavaScript and CSS)
- Excellent analytical and time management skills
- Teamwork skills with a problem-solving attitude
We are looking for a Full Stack Laravel Developer who is dedicated to the craft, writes code that they are proud of and can hit the ground running.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities
- Write “clean”, well-designed code
- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
- Proven software development experience in Laravel Framework
- Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
- Good knowledge of relational databases, version control tools and of developing web services
- Passion for best design and coding practices and a desire to develop new bold ideas
- BS/MS degree in Computer Science, Engineering or a related subject
- Integration of user-facing elements developed by front-end developers
- Build efficient, testable, and reusable PHP modules
- Solve complex performance problems and architectural challenges
- Integration of data storage solutions.
- Maintaining social media and admin panel accounts.
Skills And Qualifications
- Strong knowledge of PHP web frameworks.
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object-oriented PHP programming
- Understanding accessibility and security compliance.
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes
- Familiarity with SQL/NoSQL databases and their declarative query languages
- Proficient understanding of code versioning tools, such as Git.
- Website development and API integrations. Database and password security.













