Key Responsibilities
- Assist in onboarding new customers and guiding them through product usage
- Act as the first point of contact for customer queries via email, chat, or calls
- Understand customer needs and ensure timely resolution of issues
- Collaborate with Sales, Product, and Technical teams to enhance customer experience
- Maintain customer records, feedback, and interaction reports
- Follow up with customers to ensure satisfaction and long-term engagement
Required Skills & Qualifications
- Fresher or recent graduate (any educational background)
- Strong English communication skills (written and verbal)
- Basic understanding of software products or willingness to learn
- Good interpersonal and problem-solving skills
- Customer-first attitude with a positive mindset
- Comfortable working remotely and managing tasks independently
What You’ll Gain
- Hands-on experience in Customer Success within a software company
- Exposure to real clients and live projects
- Mentorship from experienced professionals
- Opportunity to transition into a full-time role based on performance
- Practical knowledge of customer management, sales processes, and SaaS workflows
Work Details
- Role: Customer Success Intern
- Work Mode: Remote
- Experience: Fresher
- Duration: Internship (with potential full-time opportunity)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon