Inside Sales Executive

As a Customer Success Specialist, you’ll be the driving force behind exceptional learner experiences—from the moment they join to achieving their career goals. Your mission? Enhance user love and transform learning journeys into success stories!

What You'll Do:

• Manage the Learner Journey: Own the entire user lifecycle, from onboarding to post-course support, ensuring a seamless and rewarding experience.
• Be the Voice of LearnTube: Engage with learners via calls, chat, and email, resolving queries, offering guidance, and ensuring they get the most out of our courses.
• Drive Performance Excellence: Meet and exceed key performance metrics: quality, productivity, and user feedback, setting new standards for success.
• Build Strong Relationships: Go beyond solving queries: foster deep learner engagement and loyalty by actively listening and responding to their needs.
• Elevate the Learning Experience: Ensure every paid learner receives top-notch attention and support, making their upskilling journey smooth and enjoyable.
• Support Career Success: Help learners land their dream jobs by providing career guidance, insights, and expert assistance in job placements.

About Us: At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with:

• AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback.
• Seamless delivery through WhatsApp, mobile apps, and the web, with over 1.4 million learners across 64 countries.

Meet the Founders: LearnTube was founded by Shronit Ladhani and Gargi Ruparelia, who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes.

We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program, giving us access to cutting-edge technology, credits, and mentorship from industry leaders.

What We Are Looking For:

• 1-2 years of experience in core operations/ customer success
• Strong communication & interpersonal skills
• MS Excel proficiency
• Detail-oriented mindset
• Passion for learning & helping others grow

Why Join Us?

• Fast-growing startup: Be part of something big, with real impact on people’s careers.
• High autonomy & ownership: Your ideas matter, and you’ll see them in action.
• Collaborative & transparent culture: Great teamwork.
• Endless learning opportunities: Upskill while helping others do the same.

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

About us:

Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style

rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.

We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016,2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in

2016 and 2018.

We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.

Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), the early engineering team of Zoho(a leading billion $ SaaS player) & some Private Equity experience.

Marquee customers along with some exciting start-ups are part of our clientele.

What You will do

● Create beautiful software experiences for our clients using design thinking, Lean and agile methodology.

● Work on software products designed from scratch using the latest cutting-edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript, etc.

● Server-side development experience mainly in JAVA.

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery, etc. is good to have.

● Passion for software engineering and following the best coding concepts.

● Good to great problem-solving and communication skills.

Nice to have Qualifications

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with DevOps, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including top-up insurance for COVID).

Location

Remote - work from anywhere.

• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience
• Developing ideas for new programs, products, or features by monitoring industry developments and trends
• Recording data and reporting it to proper parties, such as clients or

  • leadership

• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members
• Taking lead on projects, as

• Proficient in creating Web (Responsive) applications using Angular 8+, AngularJS, JavaScript, JQuery. 
• Experience developing/consuming RESTAPIs
• Knowledge of multiple back-end languages Like Java, Python and JavaScript frameworks(e.g. Node.js)
• Familiarity with databases (e.g.MSSQL, MySQL), and UI/UX design
• Hands-on experience with code versioning systems like Git, SVN. 

You will be responsible for architecting and developing features on the application end to end. You will be working closely with the Product Managers and the Technical architect to come up with high-quality, resilient, and highly performant applications.‍

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Design and develop APIs for the frontend to consume.
• Constantly improve the application architecture by clearing the technical backlog.
• Meet both technical and consumer needs.
• Stay abreast of developments in web applications and programming languages.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 4+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices to combine server and frontend.
• Knowledge of cloud architecture.
• Should have working experience with relational and columnar DB.
• Should be innovative and communicative in your approach.
• Were responsible for the functional/technical track of a project.

You will closely work with the Engineering team and support the Product Team of Empuls.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Soft Skill:

• Self-driven, Motivated, Hardworking, Proactive, Good communication skill and documentation skill, should have experience in gathering business requirement and documentation. Should be a team player

Technical Skills:

• A must:- ASP.Net MVC, JavaScript, jQuery, Windows Azure, SQL Server, PL/SQL, ASP.NET using C# - SD [Primary], API creation PL SQL, Azure
• Desirable: - Knowledge on MVC dot net core

Company name: Anviam Solutions Pvt. Ltd

Position: Software Developer/Software Engineer

Employment Type: Full Time.

Experience:2 to 5 Year

Knowledge:

We are looking for a candidate who is able to write functional code with a sharp eye for spotting defects and a good team player with an excellent communicator. If you are also passionate about the Android framework and software design/architecture, we would like to meet you. We will very welcome if you have knowledge of following:

• Excellent knowledge in core Java, Android & Android Studio.
• Hands on experience in the full life cycle of Android application development
• Strong knowledge in API Integration.
• Good Knowledge of Android SDK's
• Push Notifications & Toast
• Team handling skills
• Good knowledge of Java oops concepts
• Eclipse & ANT based build system
• Knowledge about MVP, Dependency Injection, Dagger, ORM & retrofit is a plus.

Skills/ Abilities:

• Must be high-energy, detail-oriented, and proactive and have the ability to function under pressure in  an independent environment.
• Possesses good communication skills -- both verbal and written.
• B.tech/BCA/M.Tech/MCA
• Confident and assertive
• Excellent client - interfacing skills.
• Team player, self-motivator

Why to join Anviam Solutions-

• International onsite opportunity
• Growth Opportunities.
• Hand holding model to groom your skillset
• 5 days working- Only 1st Saturday is working
• Internal promotions
• Fun and extra-curricular activities
• Professional environment

Company Website -https://anviam.com/

Company Location- Anviam Solutions Pvt. Ltd. Quark Atrium, A-45, Industrial Area, Phase VIII-B, Sahibzada Ajit Singh Nagar, Punjab

Thank  You!

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.