Customer Service Representative

Roles & Responsibilities:

• Analyze, design, implement and integrate functional requirements in the solutions.
• Deliver fully tested source code complying with quality indicators objectives.
• Develop new functionality on our existing software products.
• Maintaining and supporting multiple projects and deadlines.
• Ability to communicate clearly with clients.
• Working within a Team to determine needs and applying / customizing existing technology to meet those needs.
• Proper Reporting & Documentation.

Required Skills:

• Should have a strong knowledge of OOPS with working knowledge of MVC.
• Experience with Microsoft .NET technologies including, ASP.NET, MVC, Entity Framework.
• Proven Skills with C#, SQL, JavaScript/DHTML, HTML-CSS, AJAX, jQuery, Web Services, etc.
• Ability to complete all phases of software development life cycle.
• Should have working knowledge of using a latest development tools and techniques.
• Basic knowledge of front end UI design preferred.
• Must have good problem solving and analytical skills.
• Must be a team player, having good communication skills in English, self-starter.

Qualifications

Eligibility Criteria:

• Candidate should be any graduate/post graduate in Computer Science or related degree program.
• Excellent communication & presentation skills.
• Freshers can also apply.
• Experience is preferred.

JOB LOCATION- NAVSARI-

About the Role

We are looking for a highly skilled and experienced Senior React Native Developer to join our team and take the lead on developing our cross-platform mobile application. You’ll play a critical role in building, launching, and scaling a high-performance mobile app that runs seamlessly on both iOS and Android platforms from a single codebase.

If you’re passionate about mobile technologies, have a strong command of React Native, and are excited about creating a high-quality product from the ground up, we’d love to hear from you.

Responsibilities

• Lead the end-to-end development of a cross-platform mobile application using React Native.
• Collaborate with product managers, designers, and backend engineers to deliver high-quality user experiences.
• Build reusable components and front-end libraries for future use.
• Optimize app performance for speed and scalability across devices and OS versions.
• Ensure the app complies with design standards and platform-specific guidelines (Apple App Store & Google Play).
• Set up CI/CD pipelines for automated builds, testing, and deployment (e.g., using Fastlane, EAS, or similar).
• Integrate RESTful APIs and third-party services.
• Handle app store submissions and updates.
• Mentor junior developers and enforce best practices in mobile development.

Requirements

Must-Have:

• 5+ years of experience in mobile application development.
• 3+ years of hands-on experience with React Native.
• Strong understanding of JavaScript (ES6+), TypeScript, and React architecture.
• Deep knowledge of iOS and Android mobile app development lifecycle.
• Experience with mobile UI/UX best practices and performance optimization.
• Familiarity with native build tools (Xcode, Android Studio).
• Experience integrating REST APIs and handling network latency issues.
• Proficient with Git, GitHub/GitLab, and agile development practices.
• Experience with push notifications, in-app purchases, deep linking, and analytics SDKs.

Preferred:

• Experience with Expo or EAS for managed workflows.
• Familiarity with mobile CI/CD pipelines (Fastlane, Bitrise, etc.).
• Experience with native modules (Objective-C/Swift and Java/Kotlin) as needed.
• Knowledge of automated testing frameworks (Jest, Detox).
• Published apps in both the App Store and Google Play.
• Prior experience in startups or high-growth environments.

What We Offer

• Opportunity to lead and build a product from the ground up.
• Work with a dynamic and talented team in a fast-paced environment.
• Flexible working hours and remote-first culture.
• Competitive salary and equity options (if applicable).
• Learning and development budget.

Please Apply - https://zrec.in/RZ7zE?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             DevOps Engineer GCP

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     2-4 years

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in GCP, AWS or Azure will be an added advantage.
• Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures
• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures

Ideal Candidate Profile:

• A graduation/post-graduation degree in Computer Science and related fields
• 2-4 years of strong DevOps experience with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Strong experience of GCP.
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in production environment and fixing them
• Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
• Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience with managing/mentoring small team of 2-3 people (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
• Create well-designed, testable, efficient code
• Participate in all phases of the development life-cycle
• Assist in the preparation and production of releases of software components
• Ensure designs are in compliance with specifications
• Investigate alternatives and technologies and present them for architectural review, in order to support continuous improvement
  
  

Requirements:

• 0.5 - 2 years of experience working with mobile development
• Min. 1-year experience in Flutter Development
• Deployed at least 1 app
• Have experience with Flutter for both iOS and Android.
• Familiarity with RESTful APIs, GraphQL APIs
• A degree is not a constraint
  
  

In a mobile-first world, there is always an inevitable risk posed by cyber security concerns, which is addressed by our client through API-based solutions. They focus on securing mobile-first enterprises against new age cyber fraud. Their aim is to reduce risk and accelerate the growth of all mobile transactions.

• Devising campaigns and strategies to increase end-consumer sign-up
• Being guardian for the Conversion rate optimization (CRO) for the entire merchant funnel - Landing page, Signup, Onboarding, Referral and Engagement
• Handling all merchant lifecycle communication to optimize merchant funnels via emails, sms, push notifications and more
• Working closely with Product team to create viral loops across the merchant and consumer lifecycle to drive sustainable product-led growth
• Working on content for various use cases and mediums - blogs, video scripts, ads copies, landing pages, social media copies, etc.
• Enabling sales and business teams with lead generation - sales kits, testimonials, case-studies to better the conversion funnel
• Improving merchant sign-ups to keep the top-line ticking - community building, webinars, event organization etc. to increase brand awareness

What you need to have:

• At least 3+ years experience working in D2C/ SaaS/ Payments space with focus on building strategies around growth, conversions, engagement and retention either in a product marketing/ growth marketing role
• Ability to build a trackable and transparent leads pipeline for sales teams to hunt
• Excellent verbal and written communication skills
• Experience with analytics and event tracking tools (Mixpanel, Google Analytics)
• Experience with marketing automation tools or CRMs
• Experience with HubSpot would be a bonus    

Requirements

• Overall 2-8 years of software development experience in building web-based and highly scalable applications 

• Excellent understanding of core computer science concepts like algorithms, data structure, system design, OOP, etc. 

• Deep knowledge and development expertise in Core Java and SpringBoot or other equivalent frameworks 

• Strong experience in HTML5 and CSS3 and should have basic experience in JS technologies

• Good knowledge of database concepts, having SQL writing experience, and familiarity with at least one of the relational databases

• Worked in a CI/CD environment with Jenkins

• Experience working in an agile team with software engineering practices like automated testing, test-driven development, continuous integration, etc is a big plus. 

• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment

• Strong oral and written communication.

Roles & Responsibilities:

• Design and Build API/Micro services using Spring boot.
• Experience in Spring Reactive programming.
• Exposure to docker and containerization
• Developing enterprise grade highly scalable java-based application
• Writing test cases using Java testing framework like JUnit, Mockito.
• Proficient understanding of code version tools, such as Git, SVN
• Displaying initiative and an ability to lead others, and develop applications team disciplined manner
• Participating in application solutions including assisting with planning and architectural design, development, resolution of technical issues, and application rationalization.
• Utilizing and applying robust analytic thinking with the ability to identify, debug, and resolve technical issues.
• Achieving significant contributions within a small team of developers to lead teams and deliver solutions within an Agile methodology, whilst ensuring quality, timeliness and team-wide adherence to good architectural practice and guidelines.
• Good Experience in Application Software Design and Development, Object Oriented Analysis and Design (OOAD), Software Testing and Debugging.
• Conduct peer code reviews