Customer Service Representative

Join an Innovative Growth Team as an Engineering Architect!

Fresh Prints is an NYC-based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools. We have 400+ students who will contribute significantly to our revenue in the next 12 months. We develop, host, and operate a custom-built OMS and a client-facing application.

We’re looking for a dynamic, driven, and experienced professional who wants to take on the challenges mentioned below. We need you to participate in feature discussions, dig into business requirements, and understand the user.

Some of the questions that you'll work on:

• How do we ensure that our Customer facing and Internal tech scales with the growth of the business?
• How do we improve our application performance? 
• What new unique value propositions can we create through tech?
• How do we develop additional revenue channels?
• How do we increase operational efficiency?
• How do we usher in the next stage at Fresh Prints?

This role reports to Srini Raju, our AD of Engineering, and you will work with an extremely talented and professional team.

Roles & Responsibilities

• Delivers solution or infrastructure development services, such as coding, programming, and creating program specifications in a defined project, using sound technical capabilities.
• Develops, modifies, and maintains solutions or infrastructure, ensuring compliance with the relevant standards.
• Lead the Development & Engineering team in the area of specialization and developed the team to ensure it has the right capability.
• Contributes to the strategic direction within the area of specialization, including standards, culture, and ways of working in line with the departmental strategy
• Strategically leverage networks to drive innovation, best practices,s and continuous improvement culture.
• Drives the relationship with other departments and significantly contributes to the development of the design, technology, product development, and vendor strategy
• Work with business users to capture requirements and review code & design, ensuring excellent delivery as per standards.

Your Focus Area at Work will be:

Customer orientation with a strong focus on quality

• Knowledge in the following areas is beneficial: AWS, CI/CD, NodeJS, Angular, React
• Good communication skills to discuss, gather requirements from businesses and recommend technologies with Architecture design.
• Contributes to defining the product's architecture with the solution architect.
• Supports the product owner in writing user stories and offers crucial Technical knowledge for shaping the end-to-end process and data flow.
• Support and advise product owners by ensuring technical and architectural feasibility, readiness, and compliance.
• Drive adoption of newer cutting-edge technology within the organization through knowledge sessions, adoption of the same in the solution, etc.
• Assist the product teams in translating business and product requirements into technical requirements, models, and software architecture.
• Guide team development efforts toward successful project delivery.
• Identify and encourage areas for growth and improvement within the team. Collaborate with other software developers, business analysts, and software architects to plan, design, develop, test, and maintain applications built on JS technologies.
• Assist in the collection and documentation of user requirements and development of user stories, estimates, and work plans.

You Are

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with challenges: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented and ambitious: You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.

Compensation & Benefits

• Competitive salary
• Health insurance
• Personal Accident Insurance (India only)
• The opportunity to learn a lot rapidly
• Working in a great culture

Job Location

• This is 100% remote work.

Working Hours:

• 1:30 pm IST - 11:30 pm IST

Fresh Prints is an equal employment opportunity employer and promotes diversity, actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

RenTrip is a dynamic car rental company revolutionizing the way people explore India. We provide seamless, customer-centric car rental services for travelers seeking unforgettable road trip experiences across the country.

Job Description: We are seeking a motivated and results-driven Sales Executive to join our growing team. The ideal candidate will be responsible for driving sales growth, building strong client relationships, and representing RenTrip's brand values.

Key Responsibilities

Requirements:

1. Bachelor's degree in Business, Marketing, or related field
2. 1-2 years of sales experience, preferably in the travel or automotive industry
3. Excellent communication skills in English and Hindi; additional Indian languages are a plus
4. Proficiency in CRM software and MS Office suite
5. Strong phone presence and ability to handle high call volumes

Desired Qualities:

1. Self-motivated and results-oriented
2. Excellent time management and organizational skills
3. Ability to work in a fast-paced environment and meet daily targets
4. Customer-focused with a passion for providing exceptional service
5. Quick learner with a desire for continuous improvement

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

Software Development Engineer (III) @ REBEL FOODS

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast. The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been built on a simple system - The Rebel Operating Model. While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.

We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

https://jaydeep-barman.medium.com/why-is-rebel-foods-hiring-super-talented-engineers-b88586223ebe">Link

https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-cb5b0cea4dc8">Link 1

https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db">Link 2

https://medium.com/faasos-story/a-unique-take-on-food-tech-dcef8c51ba41">Link 3

An opportunity to revolutionize the restaurant industry

Here, at Rebel Foods, we are using technology and automation to disrupt the traditional food industry. We are focused on building an operating system for Cloud Kitchens - using the most innovative technologies - to provide the best food experiences for our customers. 

You will enjoy working with us, if:

• You are passionate about using technology to solve customer problems
• You are a software craftsman or craftswoman who is obsessed with high quality software
• You have a flair for good design and architecture
• You are unafraid of rearchitecting or refactoring code to improve it
• You are willing to dive deep to solve complex software issues
• You are a teacher and mentor

Our technology ecosystem:

• Languages: Java, Typescript, Javascript, Ruby
• Frameworks: Spring Boot, NodeJS, ExpressJS
• Databases: AWS Aurora, MySQL, MongoDB
• Cloud: AWS
• Microservices, Service Oriented Architecture: REST APIs, Caching, Messaging, Logging, Monitoring and Alerting
• CI/CD and DevOps
• Bitbucket, Jira

You will mostly spend time on the following:

• Leading the design and implementation of software systems
• Driving engineering initiatives across teams with a focus on quality, maintainability, availability, scalability, security, performance and stability
• Writing efficient, maintainable, scalable, high quality code
• Reviewing code and tests
• Refactoring and improving code
• Teaching and mentoring team members
  
  
  

We’re excited about you if you have:

• At least 4+ years of experience in software development, including experience building microservices and distributed systems
• Excellent programming skills in one or more languages: Java, C#, C++, Typescript, Javascript, Python or Ruby
• Experience working in Cloud environments: AWS, Azure, GCP
• Experience building secure, configurable, observable services
• Excellent troubleshooting and problem-solving skills
• The ability to work in an Agile environment
• The ability to collaborate effectively within and across engineering, product and business teams

We value engineers who are:

• Crazy about customer experience
• Willing to challenge the status quo and innovate
• Obsessed with quality, performance and frugality
• Willing to take complete responsibility and ownership of results
• Team players, teachers, mentors

The Rebel Culture

We believe in empowering and growing people to perform the best at their job functions. We follow outcome-oriented, fail-fast iterative & collaborative culture to move fast in building tech solutions. Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will be the best fit for our company. We suggest you go through it before making up your mind.

https://www.slideshare.net/">Link 4

• Identify & document the Scope of Work (SOW), objectives and any assumptions.
• Prepare cost estimates for manpower + materials, and ensure we are charging accurately for our projects.
• Develop a detailed project plan, and monitor progress using appropriate systems, tools and techniques.
• Establish and maintain relationships with third parties/vendors.
• Seek opportunities for improvement and suggest new projects.

• Ensure availability of all the tools and resources before initiating a project.
• Prepare and maintain timelines for the effective tracking and completion of the project.
• Delegate to internal resources and vendors effectively, and track progress ensuring the project runs on schedule.
• Coordinate with all the internal and external stakeholders for information, approvals, resolving issues, status updates, answering queries etc. While maintaining transparent communication.

• Maintain timesheet logs for all the resources.
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Analyze and Highlight potential risks or malfunctions and act proactively to resolve issues ensuring the project stays on time and on budget.

• YEARS OF RELEVANT EXPERIENCE- 5+ Years of relevant experience managing Digital / IT Projects.
• EDUCATION AND CERTIFICATIONS** - We prioritize skills over degrees but Bachelors/ Masters degree/ diploma/ certification in Business, Digital Marketing, Computer Science or other relevant fields is a plus. Additional Project Management certifications like PMP/ PMI / PRINCE2 are highly desired.
• SOFTWARE AND APPLICATIONS- Tech-savvy with good knowledge of MS Office, and strong experience with project management software like Jira, MS Projects, Click Up, Asana, Wrike, Basecamp etc.

• Excellent communication (verbal & written), interpersonal and consulting skills
• Ability to manage multiple teams and projects simultaneously
• Excellent organization and time management skills
• Ability to meet targets and deadlines.
• Quick thinking, problem solving skills
• Detail-oriented
• Budget management
• Confident, pleasant personality, ambitious, self-motivated.

We are looking for a highly capable Node.js developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

To ensure success as a Node.js developer, you should possess extensive knowledge of Node.Js based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.

Responsibilities

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Skills

• At least one year of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

ZoomRx is a rapidly-growing market research and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer questions no one else can. We use innovative data analytics expertise like our AI-based platform, Ferma to provide an edge to our clients within their highly competitive marketplace. We support our clients through their entire business lifecycle; providing market intelligence that helps them launch new therapies, optimize promotional efforts, defend against competitive pressure, shape marketing strategies, and much more.

At ZoomRx, we have a flat organization structure where everyone is encouraged to take risks, learn from mistakes, and continuously grow towards realizing their career goals. We offer a collaborative, environment that optimizes for:

We have offices in Boston, New York City, San Francisco, San Diego, and Chennai, and we are growing rapidly. To help fuel our growth, we are now looking for a Senior Software Development Engineer to join our vibrant community.

Do you like being part of such a team? Does ZoomRx seem like a community where you can see yourself growing while making an impactful contribution to what we do? If yes, we would want to hear from you.