Customer Service Representative

About the Role -

We’re seeking a seasoned Senior Java Engineer to drive the development of our B2B product suite. In this pivotal role, you will build robust, scalable, and intuitive applications that empower customers to seamlessly handle money movement transactions, including international payments. You will ensure technical excellence by advocating best practices, prioritizing security, enhancing development processes, and championing a quality-first mindset.

What You'll Do -

• Design and Development: Create robust, efficient, and scalable backend services using Java and Spring Boot.

• API Development: Design, build, and maintain APIs for web and mobile applications.

• Performance and Security: Ensure application performance, scalability, and security best practices.

• Cloud Integration: Collaborate with cross-functional teams to integrate cloud services into our backend infrastructure.

• Code Quality: Write high-quality, maintainable code that adheres to industry standards.

• Mentorship: Support junior and mid-level team members, conduct code reviews, and foster a culture of continuous improvement.

What You’ll Need -

• 5+ years of professional experience as a Backend Engineer.

• Experience showing strong problem-solving skills and a passion for creating user-centric solutions.

• Core Java proficiency. A strong command of the Java language, including object-oriented programming, design patterns, exception handling, and memory management.

• Spring Framework (including Spring Boot)- In-depth knowledge of Spring, especially Spring Boot for building efficient and scalable backend applications.

• Understanding of Spring components like controllers, services, repositories, and security.

• RESTful API Development: Proficiency in designing and implementing RESTful APIs.

Bonus Points -

• Mastery over Java’s core APIs, such as collections, streams, and concurrency frameworks.

• Experience within a B2B fintech environment would be highly desirable

• Database-driven performance query optimization and Kafka messaging systems

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Overview:

We are seeking a detail-oriented and organized Accounts Receivable Specialist to join our finance team. The Accounts Receivable Specialist will be responsible for managing the company's receivables, ensuring timely and accurate invoicing, and collaborating with other departments to resolve any discrepancies. The ideal candidate will have strong analytical skills, attention to detail, and the ability to communicate effectively with both internal and external stakeholders.

Responsibilities:

1. Invoicing:

• Generate and issue accurate and timely customer invoices.
• Ensure all relevant information is included on invoices, such as terms of payment, purchase order numbers, and any special billing requirements.

1. Payment Processing:

• Process customer payments and apply them to the appropriate accounts.
• Reconcile discrepancies in payments and work with customers to resolve issues.

1. Collections:

• Monitor accounts to identify overdue payments.
• Contact customers to follow up on outstanding balances and arrange for payment.

1. Record Keeping:

• Maintain accurate and up-to-date records of all transactions related to accounts receivable.
• Prepare and maintain reports on accounts receivable status.

1. Customer Relations:

• Build and maintain positive relationships with customers to facilitate prompt payment.
• Address customer inquiries and resolve any billing disputes or discrepancies.

Qualifications:

• Bachelor's degree in Finance, Accounting, or related field.
• Proven experience in accounts receivable or a related financial role.
• Strong knowledge of accounting principles and practices.
• Proficiency in using accounting software and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and analytical abilities.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Experience with ERP systems.

▪ Acting as relationship manager for the Paid customers of NoBroker.

▪ Building sustainable relationships and trust with customer accounts through open and interactive

communication.

▪ Identifying and assessing customers’ needs.

▪ Servicing customer in finding the right tenant /house as per the requirement of customer.

▪ Dialing outbound and attending inbound calls from customers and leads.

▪ Using internal tools and methods to provide best possible service to the customer.

▪ Negotiating with leads on behalf of customers.

▪ Keeping customers up-to date on the progress of his account.

▪ Following communication procedures, guidelines, and policies.

▪ Going the extra mile to provide excellent customer service.

Profile:Senior Functional Consultant Dynamics Ax/365 

Company:  AXTECHNOSOFT PRIVATE LIMITED 

About Company 

AX Technosoft Private Limited is Indian subsidiary of DAXSWS Group. WELCOME TO DAX SOFTWARE SOLUTIONSAt DAX, we strive to provide business management Solutions by facilitating use of Microsoft Dynamics. We offer a wide range of solutions consisting of Functional Consulting, System Upgrades, End to End Implementations, Project support, Training to end users and Customisation requests.Well established in the market for more than 9 years, we have a skilled team of consultants to cater all your ERP requirements. We are determined to provide holistic solutions keeping future business plans in mind which helps you improve profit margins. By transferring all your ERP related hassles to us, you can grow by focusing on core business operations. We aspire to come up with solutions which helps you grow, evolve, innovate and capture new opportunities in the market.DAX Support, founded in 2012 has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by working with international brands around the world to provide specific ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics 365 by Microsoft that comes with the comfort of 24/7/365 support. DAX support has worked with 30+ partners powering D365 applications and Microsoft end-users worldwide to fine-tune their processes efficiently. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors.www.daxsws.com

Job description 

• Provide expertise in Dynamics AX Finance functions.
• Provide in-depth knowledge of the Microsoft Dynamics AX application and evaluates the customers business processes against the standard Microsoft Dynamics functionality.
• Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
• Taking ownership of the design of bespoke AX solutions, which may include complex integrations or significant module changes or even designing a new module Acting as the translation point between functional and technical teams so that solutions can be developed
• Effectively managing large work streams to stay within scope, meet or exceed project schedule and remain within the approved budget
• Guiding Project Managers and keeping them informed
• Delivering end user training
• Prepare our Managed Services team for the transition to support
• When necessary, collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes.
• Collaborate, manage and lead meetings with functional/technical consultants and client/end-users.
• Supports the Microsoft Dynamics AX application to achieve the customers business requirements.
• Facilitate the customers decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application).
• Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain the Microsoft Dynamics AX application.

Required Candidate profile 

8+ years of experience as a Subject Matter Expert in Microsoft Dynamics AX, with a focus on either: Finance / T&L /E Commerce/ 

 
5+ years of experience developing functional specifications for Dynamics AX enhancements and integrations with atleast 2 full lifecycle implementations. 

 
6+ years of experience with setup, configuration, implementation, integration and testing of AX solutions using best practices implementation methodology and/or Microsoft Sure Step methodology 

Work from Home (Day shift)

Package: 15-20 L

• Work closely with our internal teams to create content that attracts, engages, and educates existing and potential customers.
• Write content around saas marketing.
• Create engaging short- and long-form written content on a regular and recurring basis (2-3 blog posts per week)
• Assist with the production of visual content such as images, infographics, etc to complement and/or convert your written content.
• Brainstorm and execute new topics and themes that are relevant to our target audience.
• Help set up the overall content & engagement strategy of the company, monitor progress, and come up with new ways to meet and exceed engagement goals.

• 2+ years of professional content writing experience, ideally related to marketing/SaaS products
• The candidate must know about SEO and should have a proven ability to write SEO-friendly content.
• Excellent written English with stellar copywriting skills.
• Fantastic storytelling skills - you have an innate ability to engage and captivate audiences with your words
• Fast learner and creative thinker - you grasp new concepts quickly and are able to turn one idea into many content pieces
• Comfortable adapting writing style & approach based on target audience across different interests and demographics
• You stay updated with the latest trends in your field
• Comfortable with WordPress CMS
• Passionate for content writing.
• Bonus Points - a. If you know how to create graphics etc using Canva/Adobe Suite, Figma, etc. b. If you’re comfortable writing on marketing topics (e.g. lead generation, performance marketing, paid ads, outbound marketing, etc)

• Fully remote flexible work environment & we help you set up your remote workstation too.
• Open book policy - we will pay for books you purchase for your professional and career development.
• Continuous learning/training policy - we sponsor you for the conferences and training programs you feel would add to your development in the company.
• Reimbursements - we minimize your remote setup expenses.
• Health insurance

Job Responsibilities:-

• Develop robust, scalable and maintainable machine learning models to answer business problems against large data sets.
• Build methods for document clustering, topic modeling, text classification, named entity recognition, sentiment analysis, and POS tagging.
• Perform elements of data cleaning, feature selection and feature engineering and organize experiments in conjunction with best practices.
• Benchmark, apply, and test algorithms against success metrics. Interpret the results in terms of relating those metrics to the business process.
• Work with development teams to ensure models can be implemented as part of a delivered solution replicable across many clients.
• Knowledge of Machine Learning, NLP, Document Classification, Topic Modeling and Information Extraction with a proven track record of applying them to real problems.
• Experience working with big data systems and big data concepts.
• Ability to provide clear and concise communication both with other technical teams and non-technical domain specialists.
• Strong team player; ability to provide both a strong individual contribution but also work as a team and contribute to wider goals is a must in this dynamic environment.
• Experience with noisy and/or unstructured textual data.

knowledge graph and NLP including summarization, topic modelling etc

• Strong coding ability with statistical analysis tools in Python or R, and general software development skills (source code management, debugging, testing, deployment, etc.)
• Working knowledge of various text mining algorithms and their use-cases such as keyword extraction, PLSA, LDA, HMM, CRF, deep learning & recurrent ANN, word2vec/doc2vec, Bayesian modeling.
• Strong understanding of text pre-processing and normalization techniques, such as tokenization,
• POS tagging and parsing and how they work at a low level.
• Excellent problem solving skills.
• Strong verbal and written communication skills
• Masters or higher in data mining or machine learning; or equivalent practical analytics / modelling experience
• Practical experience in using NLP related techniques and algorithms
• Experience in open source coding and communities desirable.

Able to containerize Models and associated modules and work in a Microservices environment

• Should be passionate about transforming sales, service and marketing and whose values align with that of Casey Foods.
• Should have high emotional intelligence and genuine empathy for others through which he should be able to maximize the impact by understanding the motivations of the team and adapting through effective communications.
• Should be a positive game player having a track record of at least 12-15 years of experience of leading and empowering groups towards driving improvement while navigating change and simultaneously winning.
• Should be able to create a culture of transparency and focussed improvement while having fun and fostering a strong team environment.
• Should be a data driven personality who could leverage and communicate using data to improve core marketing strategies that matters to the individual of our team.
• Should have well experienced in managing or being managed in a structural sales environment.