Customer Service Representative

About us

Arka energy is focussed on changing the paradigm on energy. Arka focusses on creating innovative renewable energy solutions for residential customers. With its custom product design and an innovative approach to market the product solution, Arka aims to be a leading provider of energy solutions in the residential solar segment. Arka designs and develops end to end renewable energy solutions with teams in Bangalore and in the Bay area

This product is a 3d simulation software, to replicate rooftops/commercial sites, place solar panels and generate the estimation of solar energy.

What are we looking for?

·        As a backend developer you will be responsible for developing solutions that will enable Arka solutions to be easily adopted by customers.

·        Attention to detail and willingness to learn is a big part of this position.

·        Commitment to problem solving, and innovative design approaches are important.

Role and responsibilities

●       Develop cloud-based Python Django software products

●       Working closely with UX and Front-end Developers

●       Participating in architectural, design and product discussions Designing and creating RESTful APIs for internal and partner consumption

●       Working in an agile environment with an excellent team of engineers

●       Own/maintain code everything from development to fixing bugs/issues.

●       Deliver clean, reusable high-quality code

●       Facilitate problem diagnosis and resolution for issues reported by Customers

●       Deliver to schedule and timelines based on an Agile/Scrum-based approach

●       Develop new features and ideas to make product better and user centric.

●       Must be able to independently write code and test major features, as well as work jointly with other team members to deliver complex changes

●       Create algorithms from scratch and implement them in the software.

●       Code Review, End to End Unit Testing.

●       Guiding and monitoring Junior Engineers.

SKILL REQUIREMENTS

●       Solid database skills in a relational database (i.e. PostgresSQL, MySQL, etc.) Knowledge of how to build and use with RESTful APIs

●        Strong knowledge of version control (i.e. git, svn, etc.)

●        Experience deploying Python applications into production

●        Azure or Google cloud infrastructure knowledge is a plus

●       Strong drive to learn new technologies

●       Ability to learn new technologies quickly

●       Continuous look-out for new and creative solutions to implement new features or improve old ones

●       Data Structures, Algorithms, Django and Python

Good To have

·        Knowledge on GenAI Applications.

Key Benefits

·        Competitive development environment

·        Engagement into full scale systems development

·        Competitive Salary

·        Flexible working environment

·        Equity in an early-stage start-up

·        Patent Filing Bonuses

·        Health Insurance for Employee + Family

Skills: ETL+ SQL

· Experience with SQL and data querying languages.

· Knowledge of data governance frameworks and best practices.

· Familiarity with programming/scripting languages (e.g., SparkSQL)

· Strong understanding of data integration techniques and ETL processes.

· Experience with data quality tools and methodologies.

· Strong communication and problem-solving skills

Detailed JD: Data Integration: Manage the seamless integration various data lake, ensuring that jobs are running as expected, validate the data ingested , track the DQ checks , rerun/reprocess the jobs in case of failures post figuring out the RCAs

Data Quality Assurance: Monitor and validate data quality during and after the migration process, implementing checks and corrective actions as needed.

Documentation: Maintain comprehensive documentation related to data issues encountered during the weekly/monthly processing and operational procedures.

Continuous Improvement: Recommend and implement improvements to data processing, tools, and technologies to enhance efficiency and effectiveness.

Roles and Responsibilities:

• Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
• Establish, grow, and maintain commercial ties with travel agents—both current and potential—in the designated territory to attract new partners for our services.
• Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
• Align sales activities with tele-sales team, product, marketing, and customer success team.
• Build in-depth understand of our products and give demos or solve product queries to convert agents.
• Attend road shows, trade fairs and other travel industry events.
• Maintain and analyse data.
• Stay updated on industry insights and opportunities for strategic planning and growth.

Experience and Skills you MUST have:

• At least 4 years sales experience in the travel industry
• Excellent communication and interpersonal skills
• Ability to build relationships
• Prior experience in acquiring travel agents or in visas or insurance is a big plus
• Proficient with using CRMs and google sheets
• Ability to handle pressure

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

Requirements & Responsibilities:

- 3+ years of experience developing web applications using J2EE.

- 3+ years of experience in Spring Boot.

- Understanding of MicroServices.

- Experience working with tools like Git, Maven, and AWS.

- Expertise in developing RESTful APIs.

- Experience writing Unit and Integration tests.

- Background working with Linux/UNIX environments.

- Strong working knowledge with RDBMS like MySql, Postgres and NoSQL databases like Mongo

- Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play.

- Experience with agile/scrum development

- Strong collaboration and communication skills 

- Excellent written and verbal communication skills

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Job Brief

The job requires Sr Frontend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Skills Requirement

• Bachelor’s degree in Computer Science or related field plus 3-5 Years of frontend relevant experience
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Proficiency in HTML, CSS and Bootstrap
• Understanding of server-side CSS
• Strong knowledge of frontend scripting languages like JavaScript, jQuery, React js or Angular etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Familiarity with browser testing and debugging
• Experience with responsive and adaptive design
• Experience with GitHub, Tortoise SVN Version Control
• Understanding of key design principles
• Strong attention to detail
• Knack for writing clean, readable, and easily maintainable code
• Sound analytical, problem-solving, and communication skills.

Responsibilities

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization
• Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Deploying developments and monitoring uptake by the target audience.
• Using clients' feedback to inform the creation of subsequent versions of each development.
• Remaining abreast of coding and technological changes that will impact your work.

ROLES & RESPONSIBILITIES
• Researching relevant influencers & content creators and establishing
relationships with them
• Aptly selecting influencers & content creators basis brand objectives
• Brainstorming new, creative approaches to influencer campaigns
• Keeping abreast of emerging trends, technologies and influencers
• Managing the P&L of all influencers executed across platforms

DESIRED QUALIFICATIONS & EXPERIENCE
• Candidates with 1-2 years of work experience will be preferred. However,
freshers are more than welcome to apply.
• Agency experience is a plus point
• Proven & demonstrable experience multi-tasking & working under pressure