Customer Service Representative at Cross border Fintech Neobank · Bengaluru (Bangalore) · 2 - 4 years · ₹5L - ₹7L / yr · Posted 18 Mar 2022

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).
What you will do:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Keeping yourself updated on company products to effectively manage customer queries
Desired Candidate Profile
What you need to have:- Graduates/ MBA or equivalent
- 6 months to 3.5yrs of experience working in customer support roles
- Excellent verbal & written communication skills
- Willing to take ownership and grow
- Empathetic, organized, problem solver
- Active listener with the ability to stay calm when customer is stressed
- Open to work in shifts (rotational day and night shifts)

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1. 6+ years experience in backend engineering
2. Minimum 2+ years hands-on experience with:
TypeScript
Express.js / Nest.js
3. Strong experience with MongoDB (or MySQL / PostgreSQL / DynamoDB)
4. Strong understanding of system design & scalable architecture
5. Hands-on experience in:
Event-driven architecture / Domain-driven design
MVC / Microservices
6. Strong in automated testing (especially integration tests)
7. Experience with CI/CD pipelines (GitHub Actions or similar)
8. Experience managing production systems
9. Solid understanding of performance, reliability, observability
10. Cloud experience (AWS preferred; GCP/Azure acceptable)
11. Strong coding standards — Clean Code, code reviews, refactoring
Job Description
Skills Required For Android Developer:-
Typical day-to-day duties and in-demand skill sets for mobile application developers include:
- Must have Knowledge of object-oriented programming languages such as Java, C and C++.
- Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
- Having Good knowledge of Android Studio.
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
- Solid understanding of the full mobile development life cycle.
- Work on bug fixing and improving application performance.
- Candidate should be self motivated.
- Self Confident and Enthusiastic.
Selection Process:-
- Firstround of Interview – MCQ Written test (based on Syllabus & basic Aptitude) – 1
- Secondround of Interview – HR and Technical
- Thirdround of interview – Practical interview based on candidates interested
Remuneration and terms:-
- Company provides joining letter and agreement with terms here at time of joining of Candidate.
- Incrementwill be given after one year of job
- Companyprovide 12 paid leaves per
- Working days –Monday to Saturday.
- Timing–
Monday-Friday : 9:30 AMto 6:30 PM, 45 minutes launch, 15Min Tea break
Saturday: 9:30 AMto 1:30 PM
Alternative Saturday Activity.
HR Manager
Bhoomi Vaghani
Beetonz Infotech
Website:- http://beetonz.com
Responsibilities
● Connect with potential clients to evaluate needs or promote products and services
● Meeting or exceeding sales goals
● Negotiating all contracts with prospective clients
● Helping determine pricing schedules for quotes, promotions, and negotiations
● Preparing weekly and monthly reports
● Giving sales presentations to a range of prospective clients
● Coordinating sales efforts with marketing programs
● Understanding and promoting company programs
● Obtaining deposits and balance of payment from clients
● Preparing and submitting sales contracts for orders
● Maintaining client records
● Answering client questions about credit terms, products, prices, and availability.
Your Opportunity Join our dynamic team as a Full Stack Software Dev, where you'll work at the intersection of innovation and leadership. You'll be part of a passionate group of engineers dedicated to building cutting-edge SaaS solutions that solve real customer challenges. This role is perfect for an experienced engineer who thrives on managing teams, collaborating with leadership, and driving product development. You’ll work directly with the CEO and senior architects, ensuring that our products meet the highest design and performance standards.
Key Responsibilities
- Lead, manage, and mentor a team of engineers to deliver scalable, high-performance solutions.
- Coordinate closely with the CEO and product leadership to align on goals and drive the vision forward.
- Collaborate with distributed teams to design, build, and refine core product features that serve a global audience.
- Stay hands-on with coding and architecture, driving key services and technical initiatives from end to end.
- Troubleshoot, debug, and optimize existing systems to ensure smooth product operations.
- Requirements & Technical Skills
- Bachelor's/Master’s/PhD in Computer Science, Engineering, or related fields (B.Tech, M.Tech, B.CA, B.E./M.E).
- 4 to 8 years of hands-on experience as a software developer, ideally in a SaaS environment.
- Proven track record in developing scalable, distributed systems and services.
- Solid understanding of the Software Development Lifecycle (SDLC).
- Strong programming experience in Spring & Hibernate with Kotlin, React, Nest.js, Python, and Shell scripting.
- Expertise in Unix-based systems, container technologies, and virtual machines.
- Knowledge of both relational and non-relational databases (MySQL, PostgreSQL, MongoDB, DocumentDB). Preferred Qualifications
- Familiarity with Agile methodologies.
- Experience working on both structured and unstructured data sources. Soft Skills
- Strong leadership, coaching, and mentoring capabilities to inspire and guide a team of engineers.
- Excellent communication skills, with the ability to present complex technical concepts clearly to non-technical stakeholders.
- Adaptable to new technologies in a fast-paced environment.
Key Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
W E ' R E H I R I N G !
If you are looking for an exciting and rewarding career path in the IT sector, check out our vacancy! #applynow
➡️ PHP Developers
#experience:- 1 year to 2 years
Should have good experience in PHP, MySQL, jQuery, Ajax development
Knowledge of Codeigniter, WordPress will be advantage
#Perks
~ Every 2nd Saturday : Half Day
~ Festival holidays
~ Leadership opportunity
~ Efficient Employee Engagement Activities
~ Career growth opportunities
~ Friendly Environment
~ Best Salary package
Location: Nanpura, Surat
Preferred Surat located candidate.
Salary: No Bar for the right candidate
Must skills:
Hands- on in the following:
- Java 8/J2EE
- Spring boot
- Gradle/Maven
- REST API
- ORM- hibernate/ JPA
- Unit Testing and Integration Testing- Junit/ TestNG
Good to have:
Hands-on in the following:
- CI/CD pipeline deployment
- Messaging- ActiveMQ/RabbitMQ/MQ
- DB2
- Kafka
- NoSQL framework exposure
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· Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic. · Consults with BA/SA to identify current operating procedures and clarify program objectives. · Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements. · Designs computer terminal screen displays to accomplish goals of user request. · Converts project specifications, using flowcharts and diagrams, into sequence of detailed instructions and logical steps for coding into language processable by computer, applying knowledge of computer programming techniques and computer languages. · Unit Testing and debugging. · Maintains programming guidelines by writing and updating policies and procedures. · Protects operations by keeping information confidential. · Contributes to team effort by accomplishing related results as needed. · Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems. |












