Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).
What you will do:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Keeping yourself updated on company products to effectively manage customer queries
Desired Candidate Profile
What you need to have:- Graduates/ MBA or equivalent
- 6 months to 3.5yrs of experience working in customer support roles
- Excellent verbal & written communication skills
- Willing to take ownership and grow
- Empathetic, organized, problem solver
- Active listener with the ability to stay calm when customer is stressed
- Open to work in shifts (rotational day and night shifts)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Description
We are looking for a proactive and detail-oriented Junior Product Analyst to join our dynamic team in Hyderabad. In this role, you will work closely with internal stakeholders and global clients to support the implementation and analysis of AI-powered product solutions. You will contribute to the setup and execution of Proof of Concepts (POCs), analyse client requirements, and ensure that solutions are delivered effectively and aligned with business needs.
This is a valuable opportunity to gain hands-on experience across global markets including the USA, UK, Europe, Japan, China, Singapore, and India, while developing cross-functional product, analytical, and communication skills.
Key Responsibilities
- Lead and support the setup and delivery of client-specific Proof of Concepts (POCs), aligning execution with strategic objectives.
- Collaborate with cross-functional teams including product, project management, sales, and support to deliver quality-tested and data-driven POC deployments.
- Work closely with internal stakeholders to understand business requirements and translate them into actionable product configurations.
- Engage with global clients and internal teams across APAC, EMEA, and other regions to support solution delivery and feedback cycles.
- Analyse issues, identify patterns, and assist in troubleshooting during the POC phase, ensuring customer satisfaction and solution effectiveness.
- Document insights, user feedback, and implementation data to contribute to product enhancement discussions and impact analysis.
Requirements
Education
- B.Tech, BCA,B.Sc or equivalent degree in a related field.
Professional Experience
- 0–1 year of experience as a Junior Product Analyst or a similar role.
Skills & Tools
- Excellent verbal and written communication skills in English.
- Ability to quickly learn and work with platforms like SmartWinnr.
- Proficiency with Gmail, Microsoft Excel, Word, and PowerPoint.
Personal Attributes
- Highly motivated self-starter with a strong sense of ownership.
- Analytical thinker with excellent problem-solving capabilities.
- Customer-centric mindset and a passion for delivering high-quality support.
What We Offer
- Mentorship and guidance from experienced professionals in a fast-paced SaaS environment.
- Exposure to real-world global projects and hands-on implementation experience.
- Opportunities to enhance both technical and professional skills.
- A collaborative and innovation-driven work culture with continuous learning.
Ketto is South East Asia's most trusted and visited crowdfunding platform. Co-founded by Varun Sheth, Zaheer Adenwala, and Actor Kunal Kapoor, Ketto was launched with a fundamental principle of 'democratization of capital' by providing people with a chance to connect and support different causes from anywhere in the world. The company is constantly working toward bridging the accessibility and affordability gap. Right from Bollywood actor Amitabh Bachchan to Noble prize winner Kailash Satyarthi, many notable personalities have used Ketto to raise funds for different causes. Brands like Godrej & Boyce, RPG, Viacom18, KXIP (IPL Cricket team), Radio City 91.9, Yes Bank, etc have associated with Ketto in support of their mission. Ketto works closely with hospitals, NGOs, and individuals to bring positive change to the community. So far, Ketto campaigns have raised over Rs. 1500 crores for various causes.
The Growth & Product team of Ketto, which stands for "Key To Tomorrow", is at the heart of all business activities. With our core products being crowdfunding, subscription-based giving, White-label SaaS solutions, and e-commerce products, the scope of future products goes as deep as swimming in the AI & Metaverse. We are looking for you to join an ever-hustling Growth & product team, take challenges head-on and own them to the ground. If you believe you are the key to tomorrow, then we are excited to have a word with you.
What we're looking for:
- Experience: Well number of years is just a number. We believe if you have worked in the right environment, you will have what it takes. But yeah, we do want a strong product experience
- Leadership: You enjoy leading from the front and value the stakeholder relationship
- Strategy: You can put a product vision & multi-year strategy that everyone can rally behind
- Execution: You can break down strategy into well-prioritised quarterly roadmaps & demonstrate execution excellence
- Data-backed decisions: You can ask the right questions & use data to make decisions
- Business Acumen: You enjoy building businesses & not just product features
- Technical Proficiency: You can participate with engineering teams to influence design & architecture
- Fun personality: People love working with you
- Superstar: That's what we want you to become at Ketto :)
- Azure Integration Developer (Azure Functions, Azure LogicApp, Azure APIM)
Job Responsibilities:
- Technically sound in Dot Net technology. Good working knowledge & experience in Web API and SQL Server
- Should be able to carry out requirement analysis, design, coding unit testing and support to fix defects reported during QA, UAT phases and at GO Live times.
- Able to work alone or as part of a team with minimal or no supervision from Delivery leads.
- Good experience required in Azure stack of integration technology-Logic app, Azure Function, APIM and Application insights.
Must have skill
- Strong Web API development using ASP.Net Core, Logic app, azure functions, APIM
- Azure Functions
- Azure Logic App
- Azure APIM
- Azure ServiceBus
Desirable Skills
- Azure Event Grid/Hub
- Azure KeyVault
- Azure SQL – Knowledge on SQL query
Requirements for the Role
- 5+ years experience with manual and automation testing
- Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
- Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
- Demonstrated ability to work well with others in a team environment and with geographically distributed teams
- Experience working with SCM tools like Git
- Experience in implementing CI/CD regression pipelines
Company Details
A company founded by 2 BITSians with a simple mission statement - “App Business Made Easy”. We are building a SaaS company focused on the needs of SMB App Developers from around the world. This is a $15 Billion+ opportunity which is ripe for disruption especially with increasing internet penetration, adoption and digitization of businesses. We are profitable from Day-1 and are already growing at breakneck speeds and solving some really hard problems. We are a team of 40+ people.
Culture
We are working hybrid and building a unique culture that allows you flexibility. We believe your work should talk for itself and hence focus on KRA(Key Result Areas) and projects.
Flexible Benefits:
Salary 💸 We offer competitive salaries with a performance-based bonus
Work Remotely 🌎 At Appbroda, it’s your contribution to the team that matters. We support you in working remotely wherever you’d like.
Unlimited Sick Leaves ❤ Times are tough, and we are all in this together. Sick leaves are not meant just for yourself but also to take care of your loved ones when they need you the most
What are we looking for?
The ideal candidate will have to assess mobile applications and websites on a day-to-day basis which will come via a ticketing system and analyze if they are compliant with the quality standards already set in place. He/she will also be required to assess the top applications and websites daily, and ensure that they are policy compliant. Apart from being driven and enthusiastic, the ideal candidate needs to have great communication skills and strong analytical ability to deliver consistently.
What will you do with us?
Working daily to review tickets with a critical eye as per the internal processes.
Host and/or facilitate meetings/ticket reviews with all teammates.
Identify the lack of and/or improvements to policy and process, assess the effectiveness of current policies and processes and recommend and implement required changes.
Maintain a high level of confidentiality regarding the results and specific findings of the quality process.
Ensure strict timelines(SLAs) are maintained depending on the priority list of the clients.
Building and/or improving knowledge management documents as required.
Communicate effectively with the other members of the team and organisation, and contribute to the training and development of the team.
Responsibility for the quality compliance duties, responsibilities and obligations of the organisation including direction, strategic development, performance and maintenance.
From time to time, you may be expected to be part of special projects as are reasonably required of your job role.
Effective liaison, support and assistance between the department and remainder of organisation.
Understand and build case studies on how to communicate effectively with international clients as the organisation rapidly expands.
Developing plans for team activities to include quality compliance strategy to achieve agreed targets, and effective planning.
Set an example for team members of commitment, quality compliance activities, work ethics and habits and personal character.
What are you bringing to the table?
2 years or more of Quality Analyst/Customer Service/Technical Support experience (with a phone, email, and chat background) would be good to have.
Must have strong analytical and problem-solving skills
Proficiency with Microsoft Office and Google suite
Must have strong/effective verbal and written communication skills
Must have a genuine interest in the project, people and concern for customers
Must be energetic, positive and have the ability to listen hard, and change & improve fast
Must have the ability to work well in a team environment, as well as alone
Must demonstrate the ability to effectively manage time, prioritise tasks and work within deadlines.
Must have an everyday passion to do the job and improve yourself and everyone around.
Must have the drive to grow in the short term and long term.
Compensation- 3.5 LPA- 6 LPA
Opportunity to
● Extensively interact with company heads, CXOs, CEOs & CTOs
● Build up your professional network
● Learn about cloud solutions with experts in the team who have built India’s homegrown
cloud platform from the ground up.
● Earn incentives with transparently set goals based on fair metrics.
● Build rewarding long-term relationships with customers by understanding their needs and
offering solutions.
● Become part of a positive work environment to achieve Customer Delight.
● Work in a rapidly growing industry with high growth potential.
Who are you
● Having 2-5 Years of Inside Sales/Sales Experience in B2B technology sales.
● Having B.Tech/MCA in Computers/Information Technology or MBA with relevant experience.
● Good verbal and written communication
● Ready for Full-Time work from the office role. (Sarita Vihar, Delhi)
NodeJS (Node.js)
Javascript
DockerWe are looking for a software engineer who:
🙋 is curious and asks a lot of questions!
🤤 has good product taste.
⚡️ is passionate about writing clean code.
🕵 has strong problem solving skills.
🖥 can turn 1-pager specs into detailed features.
❣️ loves / appreciates automated testing!
😇 is humble, kind and has a good taste of sarcasm.
💻 has hands-on experience with JavaScript.
☀️ Non-mandatory, but nice to have:
👶🏻 worked in an early-stage startup.
🤟🏻 built and led a small engineering team.
✨ 2+years of experience.
💻 open source enthusiast.
🦄 You are passionate about teaching, learning and creator economy.
🤔 What's the interview process like?
We try to close the interview process within 3 days.
Take us through what excites you the most about this role/challenge.
A flexible project round.
Discussion with founders.
JavaJavascript
Angular (2+)
React.js● Design and develop software to support business practice management of current products based on the Java/Python/PHP/Node JS platforms
● Ensure design meets product requirements and structured to scale with business growth
● Ensure design comply to industry standards and interoperates with 3rd party software
● Conduct thorough design unit and integration testing with other software components
● Adhere to proper software design principles and processes with design documentations, reviews, test plans and release notes.
● Mentor/coach and guide other team members to achieve project deliverables
Skills & Competencies:
● Significant and demonstrable Java/Python/PHP/NodeJS development experience (server side).
● Significant and demonstrable experience of using Unix / Linux based Operating Systems including performing basic administrative tasks.
● Desirable experience of scripting languages e.g Ruby or Perl
● Significant and demonstrable experience of responsive websites
● Significant and demonstrable experience of integrating payment systems to websites
● Significant and demonstrable experience in any database system
● Sound problem solving skills and aptitude
● Sound communication skills and team working
● Experience of the following is highly desirable: memcache, Apache HTTPd server, Tomcat, Linux, HTTP, MySQL, PostgreSQL
● Experience in creating cloud based solutions (AWS, …)
● Experience in working with highly scalable solutions (load balancing, sharding, clustering)
● Good problem-solving skills
● Team player ● Good time-management skills
● Great interpersonal and communication skills
● Excellent documentation skills
● Proven ability to mentor, coach and guide team members.
● Proactive and take ownership of delivering best-in-class solutions that serve business outcomes.
Qualifications ● B.E/BS/Masters degree in Computer Science
Swift
iOS App Development
Objective C- Candidate should be expertise in iOS technology.
- Experience with developing native Applications using Swift 3 , Xcode, Objective C, Cocoa and iPhone SDK.
- Built and published commercial iPhone and iPad applications
- Candidate must have independently designed and developed mobile applications
- independently drive the design and development of iPhone/iPad application project.
Conceptualize and design Mobile applications based on need. - Experience with Objective-C, JavaScript, and JSON
- Coursework in Object-Oriented programming languages (C++/Java, etc)
- Understanding of Apple’s design principles and interface guidelines Animation, etc.
- Candidate can develop Mobile Apps and well-versed with the Android SDK.
- Have a good knowledge of Java Application development.
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Full Stack Developer - Averlon