Customer Service Representative

at Cross border Fintech Neobank

Agency job
via Unnati
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Bengaluru (Bangalore)
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2 - 4 yrs
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₹5L - ₹7L / yr
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Full time
Skills
Customer Service

Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.


The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.

 

As a Customer Service Representative, you will be responsible for communicating with customers through various channels (email/chat/phone/social media reviews).


What you will do:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Actively listening to, promptly acknowledging and resolving customer inquiries and complaints
  • Keeping records of customer interactions, transactions, comments and complaints
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Keeping yourself updated on company products to effectively manage customer queries

 

Desired Candidate Profile

What you need to have:

  • Graduates/ MBA or equivalent
  • 6 months to 3.5yrs of experience working in customer support roles
  • Excellent verbal & written communication skills
  • Willing to take ownership and grow
  • Empathetic, organized, problem solver
  • Active listener with the ability to stay calm when customer is stressed
  • Open to work in shifts (rotational day and night shifts)

 

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