Customer Service Representative

Summary/Objective:

We are seeking a highly skilled Graphic Designer to join our dynamic team at Avalon Solutions, preferably with expertise in the fashion & luxury sector. The ideal candidate will proficiently utilize AI tools for creative designs and have a strong skill set for creating compelling visuals for social media and digital platforms.

Responsibilities/Duties:

1.   Design Creation:

• Create innovative, high-end designs for various luxury products, tailored for social media graphics and website elements, good to have experience in jewelry industry.
• Collaborate with marketing and other teams to grasp project requirements and objectives.
• Incorporate cutting-edge design techniques, including AI tools, to produce innovative visuals.

2.   Brand Consistency:

·        Create engaging content for social media platforms and digital marketing campaigns.

·        Ensure designs are optimized for different platforms and adhere to brand guidelines.

·        Work closely with the marketing team to contribute to the evolution of the brand identity.

3.   Software Proficiency:

·        Proficiency in graphic design software such as Adobe Photoshop, Illustrator, InDesign, and experience with AI design tools.

·        Stay updated on industry trends and design tools to enhance creativity and efficiency.

·        Excellent skills in color theory, typography, and layout design.

4.   Feedback Incorporation:

·        Receive and incorporate feedback from stakeholders into design iterations.

·        Present design concepts and ideas to team members for review and approval.

5.   Project Management:

·        Manage multiple design projects simultaneously and meet deadlines.

·        Collaborate with other designers and cross-functional teams to ensure project success.

Qualifications/Requirements:

Education:

·        Bachelor’s degree in Graphic Design, Visual Arts, or a related field.

Experience:

·        1 to 2 years of professional graphic design experience.

·        Experience in the e-commerce, jewelry, or luxury industry is ideal.

·        Good to have experience in a marketing or advertising agency.

 . Preferred candidate: female only

Skills:

·        Strong creative and conceptual thinking.

·        Excellent communication and collaboration skills.

·        Ability to work collaboratively and independently.

·        Attention to detail and the ability to work independently.

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EDUCATION & EXPERIENCE :

- A professional degree in Computer Science from a reputable institution, backed by a consistent academic record.

- A knack for problem-solving, data structures, and algorithms.

- Proficiency in ElasticSearch.

- 6+ years of hands-on development experience, primarily in building products for large enterprises.

- Exceptional communication skills.

- Mastery in Java programming; familiarity with Python is a plus.- Experience with Spring Boot.

- Practical knowledge of one or more cloud-based technologies (e.g., ElasticSearch, Storm, Hazelcast, MongoDB, Ceph, Kafka) is highly desirable.

- Expertise in building concurrent and/or parallelized, highly performant scalable applications.

- A track record of identifying and addressing complex issues in scalable deployments.

- Exposure to Service-Oriented Architecture (SOA) and Test-Driven Development (TDD) is an added advantage.

ROLES & RESPONSIBILITIES :

- Dive deep into technical aspects (Analysis, Design & Implementation) as required.

- Take complete ownership of features within the product.

- Engage in debates and detailed discussions about functional and non-functional requirements with our Product Management team.

- Collaborate with the team to design solutions, seeking stakeholder input before implementation.

- Create essential artifacts such as functional specifications and detailed designs for your assigned features.

- Implement intricate features with an unwavering commitment to quality, following the Test- Driven Development (TDD) process.

- Maintain open lines of communication, promptly reporting risks and progress to your supervising manager.

- Share your expertise and mentor team members.

- Provide support by troubleshooting and creating Root Cause Analysis (RCA) for production issues, subsequently working on short-term and long-term solutions.

Responsibilities:

• Design, develop, and maintain scalable automation frameworks using Java, Selenium, TestNG, and Cucumber.
• Automate UI and API test cases for web applications and microservices.
• Validate message queues, data streams, and integrations using Apache Kafka.
• Participate in test planning, test case design, and peer reviews to ensure high-quality delivery.
• Collaborate with cross-functional teams, including development, DevOps, and product management.
• Monitor and maintain automated test suites and regression tests.
• Integrate test automation with CI/CD pipelines using tools like Jenkins.
• Analyze test results, log defects, and track them to closure.
• Contribute to the continuous improvement of QA processes, tools, and best practices.

Requirements:

• 5-8 years of strong hands-on experience in Automation Testing.
• Expertise in Java and solid understanding of Object-Oriented Programming.
• Proficiency in Selenium WebDriver, TestNG, and Cucumber.
• Experience working with Kafka for event-driven architecture testing.
• Solid understanding of API Testing (RestAssured or Postman).
• Familiarity with Git, Jenkins, Maven/Gradle, and CI/CD concepts.
• Good knowledge of Agile methodologies.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and documentation abilities.

1. Development of new web applications.
2. Maintenance of existing web applications.
3. Writing server-side web application logic in Ruby.
4. Create back-end components.
5. Connect the application with the other web services.
6. Extending and maintaining JSON and Liquid-based APIs.

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

-Generating sales of business Loan Product

.-Sourcing business through open market through different channels

.-Present loan options and terms to customers, explaining features, benefits, and eligibility criteria.

-Provide accurate and comprehensive information on interest rates, repayment terms, and associated fees

.-Implement & develop sales activities to achieve target.-Responsibilities include the development, preparation and promotion business loan programs.

-Develop and maintain strong relationship with the clients for repeat business or referrals

.-Aligning with the marketing team on ground lead generation activities for Sales.

1. Develop new key account relationship and act as the main point of contact to ensure effective communication and services deliveries to meet or exceed client expectations
2. Provide ongoing customer and technical support for products and services
3. Assist in preparing quotations, provide pricing and availability of products
4. Entry of orders, process and invoices
5. Effectively communicate and coordinate with logistics and lab during all steps of the ordering process from inception to completion
6. Develop and maintain existing accounts by identifying customer needs and recommending relevant products/solutions
7. Participate in business development strategies. 
8. Responsible for the business growth and execution of business development/sales strategy to achieve the target.
9. Maintain professional and technical knowledge; participate in industry trade shows and conferences
10. Review and maintain assigned accounts in the CRM for accuracy.
11. Extensive exposure and knowledge in exports documentation, shipment and sales generation is must.