Customer Service Representative

We are seeking a skilled Laravel Developer to join our team. The ideal candidate will be responsible for developing, maintaining, and improving web applications using the Laravel framework. Key duties include writing clean and efficient code, integrating APIs, optimizing database queries, and collaborating with cross-functional teams to deliver robust and scalable solutions.

Services: Data Scientist

Exp 8+yrs

Location: Pune (preference)

As a Data Scientist who can help us with our innovation lab initiative, you will be responsible for extracting insights from large datasets and turning them into actionable strategies to drive business decisions. You will collaborate with cross-functional teams to identify opportunities for leveraging data to solve business problems and improve processes.

Advanced Degree: PhD or equivalent in Computer Science, Data Science, Statistics, Mathematics, or a related field, demonstrating a strong foundation in theoretical and practical aspects of AI and machine learning.

Deep Technical Expertise: Proven track record of applying advanced statistical models, machine learning algorithms, and computational methodologies to solve complex problems in various domains.

Hands-on Experience with AI Technologies: Extensive experience in designing, implementing, and deploying AI solutions, including but not limited to natural language processing, computer vision, and predictive analytics projects.

Strong Programming Skills: Proficiency in programming languages such as Python, R, or Scala, and familiarity with AI and machine learning frameworks (e.g., TensorFlow, PyTorch).

Data Manipulation and Analysis: Expertise in handling and analyzing large datasets using SQL, NoSQL, and data processing frameworks (e.g., Spark).

Excellent Communication Skills: Ability to clearly articulate complex technical concepts, findings, and the business value of AI solutions to both technical and non-technical stakeholders.

Understanding of AI Ethics and Bias: Knowledge of ethical AI practices, including bias detection and mitigation strategies, to ensure the development of fair and responsible AI systems.

Problem-Solving Ability: Demonstrated ability to apply analytical and creative thinking to complex challenges, with a track record of innovative solutions in AI.

Collaboration and Leadership: Experience working in cross-functional teams, with the ability to lead projects and mentor junior team members in AI methodologies and best practices.

Industry-Specific AI Application Knowledge: Demonstrated experience in applying AI solutions to real-world problems in industries such as healthcare, finance, retail, or manufacturing, showing a deep understanding of sector-specific challenges and opportunities.

LLM Development and Customization: Hands-on experience in developing, fine-tuning, and deploying Large Language Models for applications such as conversational agents, content generation, and semantic analysis.

Advanced Natural Language Understanding (NLU) and Generation (NLG): Expertise in leveraging LLMs for complex NLU and NLG tasks, demonstrating a deep understanding of language model capabilities and limitations.

About Intraedge: https://intraedge.com/ 

Intraedge is a Technology, Products and Learning Organization, It was founded in 2002 with offices in the US, India, Europe, Canada, and Singapore. We provide our clients with the resources and expertise to enhance business performance through technology. 

• Conducting market research to better comprehend prevailing consumer behaviors.
• Reviewing our former campaigns to ascertain areas of strength and weakness, which could inform subsequent outputs.
• Conceptualizing marketing campaigns that speak directly to the pain points of existing and prospective clientele.
• Creating well-written copy that is free from mistakes.
• Collaborating with graphic designers to improve the appearance layout of outputs.
• Maintaining a database of customers who have opted to receive our correspondence.
• Distributing emails through the use of automation software.
• Monitoring and reporting on the utility of each campaign.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

• We are looking for a Senior SRE with a proven track record of success leading complex cloud-hybrid environments. You will have:
• Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others demonstrated through clear
• communication and collaboration.
• Skills to work independently with multiple global teams, developing, configuring, deploying, and operating our global infrastructure on AWS and on-prem.
• Operational experience in complex distributed and real-time systems, including experience with SLO/SLAs towards high availability,reliability and DR goals.
• DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.
• Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.

• 5+ years experience in a Software and/or Site Reliability Engineering role
• Experience writing automation code in GoLang, Python or Java
• Experience developing and operating large scale distributed systems with Kubernetes and Docker
• Experience in running real time and low latency high available applications (Kafka, gRPC, RTP)
• Experience running public cloud environments on AWS
• Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
• Bachelor degree in Engineering, Computer Science or equivalent experience
• The ability to lead, partner, and collaborate cross functionally across an engineering organization

Purpose

We are looking for Sr. Laravel Developer. The candidate must have Good level of proficiency in PHP, MySQL, object-oriented JavaScript, HTML5, CSS3, AJAX, XML, JSON required and Write clean PHP code in a timely and scalable way.

Key Responsibilities

• Responsible to Code, Test, Deploy and Scale SaaS-based Products using PHP, MySQL, with Laravel and Lumen MVC framework.
• Can write functional requirement documents and guides others within the project / team.
• Develop, write and implement software programming applications following established architecture standards as well as software development and project management methodologies.
• Integrate / Develop to third-party APIs.
• Write high quality code using the guidelines and effectively debug the code; perform code review of junior members.
• Azure or Aws cloud knowledge is good to have.
• Proficient understanding of code versioning tools, such as SVN, GIT.
• Build and implement web applications and back-end services that integrate with mobile applications.
• Build reusable code and libraries for future use & Optimize application for maximum speed and scalability.
  
  

Skills

• Strong coding experience with Laravel (5.5 and above) and Lumen
• Knowledge of PHP frameworks like CodeIgniter / YII / Zend / Joomla / Drupal etc will be a plus point.
• Strong skills in OOPs PHP, MySQL, CSS, HTML5, jQuery, JavaScript, AJAX, Web Services, JSON.
• Must have used frameworks such as JQuery /Angular/ React JS/Backbone.
• Strong knowledge of design patterns and OOPs concepts.
• Experience with databases like MySQL / MariaDB / Postgres.
• Experience in Source Code Versioning GitHub / GitLab / BitBucket and continuous integration tools like Jenkins.
• Working knowledge of XML / JSON and third-party APIs.
• Good to have skills: knowledge of non-relational databases like MongoDB; Exposure to Varnish, Redis, Elastic Search, Apache Solr.
• Payment processing integration experience in a PCI compliant environment is a plus
  Understanding of web and application security (OWASP)
• Experience in common third-party APIs (Google, Facebook, Twitter, Instagram, etc.)
• Good written and verbal communication with good analytical and multitasking skills