Customer Service Representative

This role is of a mid-management role, reporting Head HR, and requires high level of ownership & accountability in ensuring recruitment & retention of high quality talent across the business functions.

The following are the responsibilities:
• Develop recruiting strategies as per the business requirements
• Create Job Descriptions in line with the business requirements.
• Identify the best mix of resources to source top tech talent using social media, job boards, advanced search techniques, referrals, and new age sourcing tools .
• Build and manage relationships with the recruiting agencies.
• Manage the entire recruitment life-cycle including sourcing, screening and qualifying candidates, interviews, maintaining candidate communication and negotiations.
• Hiring for all the verticals across all the levels, primarily non-tech
• Responsible for manpower planning, budget and forecast.
• Create SOP’s for recruitment and set up all hiring process.
• Lead employment branding initiatives and build and execute strategies to ensure very positive candidate experience
• Assist in employee retention and development
• Supervise, guide & train recruiting personnel
• Drive campus engagements, organize and/or attend career fairs and build brand for the company.

Qualities
1. Prefer people with experience of recruiting diverse profiles across business functions & levels.
2. Prefer people with FMCG & start-up exposure
3. Prefer people with exposure to both tech & non-tech hiring
4. Prefer people from Tier-1/Tier-2 colleges
5. Prefer people with very good communication skills, develop faster connect with internals &
externals and who have very strong selling skills.

What will I be doing?

 

• Ideate with key stakeholders, do market research and translate business goals to the product roadmap
• Define the product release process and coordinate all the processes required to bring the product to market
• ● Interview and understand customer needs, problems, and experiences, document and report insights
•  Coordinate with other teams/ stakeholders to deliver the product in a continuously evolving environment. 
• Identify and track key success metrics for all the products. Generate strategies to improve usage and take it to
• Prioritize features against what matters most to achieve the strategic goals and initiatives.
• Define requirements of the features from desired business use cases and write software requirement specifications - technical (database design, architecture)
• Coordinate with developers and outsourcing agencies to develop the products, guide developers, and review code if required.
• Anticipate possible issues in the future when the product is deployed to scale and take preventative steps for high uptime.
• Prepare product impact reports and present them to funders at regular intervals.

 

What skill do I need?

 

• Bachelor's degree or equivalent practical experience is a must in IT/Computer Engineering.
• Min 3 years of end-to-end software development experience and knowledge of tech stack (Angular, PHP, NodeJS, Android, and React) technical.
• Experience as a Product manager/owner in one of the business domains in Agriculture, Media& Advertisement, Healthcare, Payment
• Interested and curious to work at the intersection of multiple functional areas such as Product Management,
• Excellent communication (written and oral) and presentation
• Manage the product development process from conception through design, build, release, experimentation, analysis, and iteration
• Communicate the business values to the field and customers
• Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented.

• Acqueon is growing company in a fast-paced technical environment where we provide products that help our customers provide awesome customer experience to their customers
• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus

Technical traits:
• Proficient in PowerBI
• Bonus for proficient coding skills in R / Python. Master-level skills in SQL and query languages
• 2+ years of experience working with visualization tools such as PowerBI Tableau, Qlik etc.
• Excellent written and verbal communication skills
• Ability to proficiently come up to business requirements/model and gain good understanding of business metrics
• Excellent organizational, presentation, analytical, written and verbal communication
• Understand efficient coding standards and has a knack to plan for QC checks
• Added advantage if you understand Cloud hosting, customizing visualization tools using DAX,data integration with analytical data-streams

Desired Skills and Experience:
• Be a consultant to our clients. Think out-of-the-box and develop visualization solutions which help clients in solving their business problems
• Tremendous passion towards learning is a must. You must be able to merge the art of consulting and the science of Design in visualization
• Drive and energy to work hard and achieve success in an entrepreneurial environment
• Should have hands-on experience in delivering projects across multiple industries and analytics

Greetings from Infintium Global.. We have openings for MERN Stack Developer. Please find the company profile and JD and Kindly revert back to me for your interest. Job Description: We are looking at some on who has minimum 4.0+ yrs. of experience on MERN Stack Developer, Bangalore. Skills • Should have work experience in a MERN Stack Developer • Experience on NodeJS, ExpressJS or Restify, ReactJS. • Experience creating front end applications using HTML, CSS. • Hands on experience with JavaScript Development on both client and server-side • Experience with modern frameworks and design patterns, minimum one-year experience with MERN Full stack paradigm • Knowledge of the following will be considered as an advantage: o Consumer Web Development Experience for High-Traffic, Public Facing web applications o Experience with cloud technologies also a plus o Creating secure RESTful-based web services in XML and JSON, JavaScript, JQuery o Continuous integration (Jenkins/Hudson) and version control (SVN, Git) o Also have Onsite opportunity. Note: You will be on permanent with “MethodHub” and work in client Location at TCS, Bangalore. About TCS: Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, Cognitive powered, integrated portfolio of IT, Business & Technology Services, and engineering. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 400,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $19.09 billion for year ended March 31, 2018 and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award winning work with communities across the world have earned it a place in leading sustainability indices such as the Dow Jones Sustainability Index (DJSI), MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit us at www.tcs.com. Website http://www.tcs.com About MethodHub: MethodHub is a Life Sciences-focused Product Engineering and software development company based out of USA with domestic presence in Bangalore, Hyderabad and Chennai. An IdeaScaler initiative, MethodHub is built around identifying and bringing appropriate talent for client needs! Especial to note is our unique ability to curate and deliver Expertise, solving demanding problems through extreme specialists! We also orchestrate Solutions and Work Products! Part of deep competency strategy is our ongoing quest for deep specialists. Recent brilliance: • React Native • Drupal CMS • Ruby on Rails • Apigee solution architecture • RPA solutions using the "Big 3" New areas of growth in the technology space includes Process Automation ( RPA & IOT ) and Blockchain MethodHub has innovative retention policies including deferred bonuses, timed milestone-based growth in roles and global opportunities to ensure we retain our best talent. MethodHub constantly explores opportunities for consultants to upskill and cross-skill. MethodHub has a compensation structure which incentivizes behaviour-based on the right parameters for direct, support and advisory roles. Part of the IdeaScaler Group- Other investments include Ostium, Pharmazon/Trade and Famidoc. This group works with the top 20 Life Sciences organizations across India For more information, visit: http://methodhub.in/; https://www.method-hub.com/ Company size 501-1,000 employees Our Clients are as follows, Harman connected services, Infosys, TCS, Mphasis, Capgemini, Madiba Technologies, Moonraft Innovation, Wipro, Moolya Testing and many other Tier 2 companies.

Experience using various automation testing tools for test execution and analysis
Must have Java experience with Selenium Web Driver and expertise in Integration with existing Applications
Experience working in an Agile environment together. Certifications from ISTQB would also be a big plus
Experience in REST/SOAP Web Services
Experience working in Unix, Linux environment
Good to have knowledge in CI/CD using Jenkins
Soft skills: Excellent communication skills, problem solver and self-driven.

Web developer .The candidate should be able to develop and consistently improve our website on a consistent basis .