Techical Customer Support

About Us:

Planet Spark is reshaping the EdTech landscape by equipping kids and young adults with future-ready skills like public speaking, and more. We're on a mission to spark curiosity, creativity, and confidence in learners worldwide. If you're passionate about meaningful impact, growth, and innovation—you're in the right place.

Location: Gurgaon (On-site)

Experience Level: Entry to Early Career (Freshers welcome!)

Shift Options: Domestic | Middle East | International

Working Days: 5 days/week (Wednesday & Thursday off) | Weekend availability required

Target Joiners: Any (Bachelor’s or Master’s)

🔥 What You'll Be Owning (Your Impact):

• Lead Activation: Engage daily with high-intent leads through dynamic channels—calls, video consults, and more.
• Sales Funnel Pro: Own the full sales journey—from first hello to successful enrollment.
• Consultative Selling: Host personalized video consultations with parents/adult learners, pitch trial sessions, and resolve concerns with clarity and empathy.
• Target Slayer: Consistently crush weekly revenue goals and contribute directly to Planet Spark’s growth engine.
• Client Success: Ensure a smooth onboarding experience and transition for every new learner.
• Upskill Mindset: Participate in hands-on training, mentorship, and feedback loops to constantly refine your game.

💡 Why Join Sales at Planet Spark?

• Only Warm Leads: Skip the cold calls—our leads already know us and have completed a demo session.
• High-Performance Culture: Be part of a fast-paced, energetic team that celebrates success and rewards hustle.
• Career Fast-Track: Unlock rapid promotions, performance bonuses, and leadership paths.
• Top-Notch Training: Experience immersive onboarding, live role-plays, and access to ongoing L&D programs.
• Rewards & Recognition: Weekly shoutouts, cash bonuses, and exclusive events to celebrate your wins.
• Make Real Impact: Help shape the minds of tomorrow while building a powerhouse career today.

🎯 What You Bring to the Table:

• Communication Powerhouse: You can build trust and articulate ideas clearly in both spoken and written formats.
• Sales-Driven: You know how to influence decisions, navigate objections, and close deals with confidence.
• Empathy First: You genuinely care about clients’ goals and tailor your approach to meet them.
• Goal-Oriented: You’re self-driven, proactive, and hungry for results.
• Tech Fluent: Comfortable using CRMs, video platforms, and productivity tools.

✨ What’s in It for You?

• 💼 High-growth sales career with serious earning potential
• 🌱 Continuous upskilling in EdTech, sales, and communication
• 🧘 Supportive culture that values growth and well-being
• 🎯 Opportunity to work at the cutting edge of education innovation

We’re looking for passionate and skilled professionals who:

✅ Have deep understanding of the Fiserv Signature platform

✅ Come from BA, Dev, or QA background

✅ Can contribute to high-impact banking & fintech projects

✅ Are ready to take their career to the next level with a collaborative team

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Managing software delivery operations for AI projects. The job requires managing the delivery process by gathering customer requirements and working with the engineering team to manage the delivery process. Requires experience in managing hi-tech software project operations management experience.

JOB SUMMARY

Work on the website, enterprise applications (multichannel), embedded product UI’s

•  Translate high-level design requirements into wireframes and engaging, intuitive, and functional user interfaces
•  Ability to execute visual designs at all stages of the project. From conceptual to finalization and handover
•  Ability to create visual design concepts, style guides, and design documents
•  Conduct expert/heuristic evaluation reviews of the products and services. Providing design recommendations.
•  Collaborate with product management and engineering teams to implement innovative solutions
•  Work closely with the developer team, manage and maintain designs to meet customer needs, validate and ensure delivering world-class experiences
•  Participate in design discussions and collaborative sessions with teams and stakeholders, offering and providing feedback on concepts and ideas to evolve the experience
•  Create mood boards, mind maps and be a part of brainstorming sessions
•  Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
•  Be a productive and additive teammate, actively helping leaders and peers to raise the bar while also capitalizing on ideas from others
•  Knowledge of Mobile, Tablet, and Desktop design constraints and patterns

What are we looking for?

Qualifications and Skills:-

•  A talented UI/UX Designer with a keen eye for details, a storyteller, and a problem solver
•  Excellent understanding of typography, Color, Layout
•  Strong verbal and writing skills, ability to tell a story around an experience or solution
•  Fluency in creating user flows, wireframes, and prototypes preferably on Adobe CS, Sketch, Axure, etc
•  Contributes to building a design-centric work culture

• As a DevOps engineer, you will be responsible for
• Automated provisioning of infrastructure in AWS/Azure/OpenStack environments.
• Creation of CI/CD pipelines to ensure smooth delivery of projects.
• Proactive Monitoring of overall infrastructure (Logs/Resources etc)
• Deployment of application to various cloud environments.
• Should be able to lead/guide a team towards achieving goals and meeting the milestones defined.
• Practice and implement best practices in every aspect of project deliverable.
• Keeping yourself up to date with new frameworks and tools and enabling the team to use them.

Skills Required

• Experience in Automation of CI/CD processes using tools such as GIT, Gerrit, Jenkins, CircleCI, Azure Pipeline, Gitlab
• Experience in working with AWS and Azure platforms and Cloud-Native automation tools such as AWS cloud formation and Azure Resource Manager.
• Experience in monitoring solutions such as ELK Stack, Splunk, Nagios, Zabbix, Prometheus
• Web Server/Application Server deployments and administration.
• Good Communication, Team Handling, Problem-solving, Work Ethic, and Creativity.
• Work experience of at least 1 year in the following are mandatory.

If you do not have the relevant experience, please do not apply.

• Any cloud provider (AWS, GCP, Azure, OpenStack)
• Any of the configuration management tools (Ansible, Chef, Puppet, Terraform, Powershell DSC)
• Scripting languages (PHP, Python, Shell, Bash, etc.?
• Docker or Kubernetes
• Troubleshoot and debug infrastructure Network and operating system issues.