Techical Customer Support

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job description:

Company Overview

Teknobuilt is an innovative construction technology company accelerating Digital and AI platforms to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, UK and S. Korea and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt vision is helping the world build better- safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System - PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to- end digital solution that helps in Real Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working, and AI based analytics to bring speed, flow and surety in project delivery. Our platform has received recognition globally for innovation and we are experiencing a period of significant growth for our solutions.

Job Responsibilities

As a Mobile App Developer, you will need to:

• Flutter: To build cross-platform mobile apps for Android, IOS. This should include making responsive UIs to efficiently query data and also manage states in an optimised manner.
• Native Android and IOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Fire Database, Push Notifications, Cloud Functions and Analytics.
• Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
• Git: To manage and collaborate in different projects with the rest of the team.
• Design and build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• SQLite: Understanding of persisting data with the SQLite database.
• Experienced in working with remote data via REST and JSON.
• Use CI/CD for smooth deployment.
• Must have built at least one Android, iOS, apps with Flutter or Hybrid Framework.

Qualification

Bachelor’s degree in computer science, IT or related fields

Key skills for Mobile App Developer

- Experience: 2 – 3 Years Flutter Developer, Android & IOS,

- Collaborate with cross-functional teams to define, design, and ship new features.

- Work with outside data sources and APIs.

- Worked on Dart.js

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximise development efficiency

- Good understanding of databases.

Salary Range: Competitive

Employment Type: Full Time (Night-shift work may be required depending on project needs)

Location: Mumbai / Navi Mumbai

We appreciate your interest in Teknobuilt

Job Type: Full-time

Work Location: In person

🎯 Role Overview

We are a UK-based SaaS company powering online ordering, POS, and mobile apps for restaurants and takeaways. We already serve 1200+ clients on our legacy platform and are migrating to a modern Python-Django, React, Flutter, microservices stack hosted on OVH Cloud.

We’re looking for a hands-on Senior Architect/Lead based in India (preferably Kerala) who can:

• Audit and stabilize our current build,

• Deliver MVP in weeks, not months,

• And evolve into the future CTO of the company.

This role is high-impact: you’ll work closely with the UK leadership team and lead a growing India-based engineering group.

🛠️ Key Responsibilities

• Architecture & Ownership

• Review and refactor existing codebase (Django backend, Flutter apps, React admin).

• Define clean architecture, APIs, and service boundaries.

• Simplify into a stable MVP (modular monolith first, microservices later).

• Delivery Management

• Enforce agile sprints (2-week cycles).

• Set up CI/CD pipelines, test automation, QA cycles.

• Ensure smooth and secure deployments on OVH cloud.

• Hands-On Development

• Lead by example — write/refactor core backend/frontend code.

• Mentor and guide 3 in-house developers (transitioning from PHP/Opencart).

• Scaling & Future Roadmap

• Prepare system for multi-language support, payments, POS integrations.

• Define a 12–24 month tech roadmap aligned with business goals.

• Explore AI-assisted coding/testing to boost team productivity.

• Leadership

• Act as technical counterpart to business leadership in the UK.

• Build and lead a strong India-based engineering team as we scale.

✅ Required Skills & Experience

• 7–10 years professional development experience, with at least 3 years leading teams or projects.

• Strong hands-on expertise in:

• Python-Django (backend, APIs, ORM, migrations)

• Flutter (cross-platform apps)

• React (admin dashboards)

• DevOps (CI/CD, Docker, cloud deployments)

• Proven track record of shipping SaaS products from MVP → production.

• Experience cleaning up/refactoring messy codebases.

• Ability to mentor mid-level and junior devs.

• Bonus: Experience with restaurant/retail tech, POS, or fintech/payments.

🚀 Desirable Traits

• Pragmatic “builder” mindset → knows how to cut complexity and ship fast.

• Hands-on problem solver, not just a PowerPoint architect.

• Ambition to grow into CTO role (lead a larger tech org, own platform strategy).

• Strong communicator — can bridge between UK business team and India dev team.

💼 What We Offer

• Competitive salary for senior-level (₹12 -  ₹18 lakhs INR / year depending on experience).

• Future CTO track opportunity.

• Chance to lead the rebuild of a SaaS platform already trusted by 1200+ businesses.

• Direct collaboration with UK leadership, high ownership and visibility.

📌 How to Apply

Send CV + GitHub/LinkedIn. In your cover note, describe:

• A time you had to rescue a struggling project.

• Your experience with Django + Flutter + React in one product.

• Why you’d want to grow into CTO responsibilities.

Job Description: Senior Talent Acquisition Specialist (Non-IT)

Position Overview: The Senior Talent Acquisition Specialist (Non-IT) plays a crucial role in sourcing, attracting, and selecting qualified candidates for various non-information technology (IT) positions within the organization. This role involves collaborating with hiring managers, understanding their staffing needs, and executing recruitment strategies to ensure the acquisition of top-tier talent across different departments and functions.

Key Responsibilities:

1. Recruitment Strategy Development:

  - Work closely with hiring managers and department heads to understand their staffing needs, job requirements, and team dynamics.

  - Develop comprehensive recruitment strategies for various non-IT roles, considering different sourcing channels and candidate pools.

2. Sourcing and Candidate Identification:

  - Utilize various sourcing methods such as job boards, social media, networking events, referrals, and direct sourcing to identify potential candidates.

  - Conduct market research to stay updated on industry trends, salary benchmarks, and competitor practices.

3. Candidate Screening and Assessment:

  - Review resumes and applications to identify candidates who meet the job requirements and organizational culture fit.

  - Conduct initial phone screenings and interviews to assess candidates' qualifications, motivations, and alignment with company values.

4. Interview Coordination:

  - Coordinate and schedule interviews between candidates and hiring teams.

  - Provide guidance and support to hiring managers in conducting effective interviews, including developing interview questions and evaluation criteria.

5. Candidate Relationship Management:

  - Maintain regular communication with candidates throughout the recruitment process, keeping them informed about their application status.

  - Provide a positive candidate experience by addressing questions, concerns, and feedback promptly.

6. Employer Branding:

  - Represent the organization in a positive and professional manner, both online and offline.

  - Participate in employer branding initiatives to enhance the company's reputation as an employer of choice.

7. Offer Management and Negotiation:

  - Extend job offers to selected candidates and negotiate compensation packages within established guidelines.

  - Collaborate with HR and legal teams to ensure the accuracy and compliance of employment offers and related documentation.

8. Data and Reporting:

  - Maintain accurate and up-to-date records of candidate interactions and recruitment activities in the applicant tracking system (ATS).

  - Generate recruitment metrics and reports to analyze the effectiveness of sourcing strategies and identify areas for improvement.

9. Collaboration and Continuous Improvement:

  - Collaborate with cross-functional teams, including HR, hiring managers, and senior leadership, to align recruitment efforts with overall business goals.

  - Stay updated on industry best practices and emerging recruitment trends to continuously improve the talent acquisition process.

 Qualifications and Requirements:

- Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).

- Proven experience as a Talent Acquisition Specialist or Recruiter, preferably in non-IT sectors.

- Strong understanding of recruitment processes, techniques, and tools.

- Excellent communication and interpersonal skills.

- Familiarity with applicant tracking systems (ATS) and other recruitment software.

- Ability to handle multiple priorities and work in a fast-paced environment.

- High level of professionalism, ethics, and integrity.

 Targets Vs Scope of Work

-Willing to work on Targets Weekly 9 Interviews & 2 Joiner’s per week is must.

-Should be able to work aggressively on Hiring Relevant Right Fit candidates only.

-Should be able to get Right Fit Skilled best Talent for the positions given to work on.

-You should be 100% Talent Acquisition profile only we don’t need Operations or HRBP role person to work in HR Talent Acquisition profiles.

-

IF YOU ARE WORKING ON Talent Acquisition profile & Willing to work in same then only apply with us.

• Defining and documenting best practices and strategies regarding application deployment and infrastructure maintenance
• Providing guidance, thought leadership and mentorship to development teams to build cloud competencies
• Ensuring application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design
• Managing cloud environments in accordance with company security guidelines
• Developing and implementing technical efforts to design, build and deploy AWS applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling and advanced analytics
• Participating in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
• Troubleshooting incidents, identifying root cause, fixing and documenting problems and implementing preventive measures
• Educating teams on the implementation of new cloud-based initiatives, providing associated training as required

Desired Candidate Profile

• Bachelor’s degree in computer science, information technology
• 2+ years of experience as architect, designing, developing, and implementing cloud solutions on AWS platforms
• Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytic
• Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists and subject matter experts
• Self-motivation with the ability to drive features to delivery
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly
• AWS certifications are a plus
• Knowledge of web services, API, REST, and RPC    

We are looking for a result-driven b2b Diamond and Diamond Jewellery Marketing for Overseas with good experience in certified and non certified loose diamonds and have knowledge of Lab Grown diamond. Candidates to be responsible for all sales job duties, from generating leads to closing sales in overseas and develop contacts from his own in USA & European. Duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right merchandise. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. Analysis of the needs of existing/potential customers to meet their requirements.

A good understanding of Loose Diamonds, Certified Diamonds and Diamonds & Diamonds Jewellery and experience in the required field is most important. Knowledge of Natural & Lab grown diamonds. Exposure of the overseas market is also necessary.

For Overseas Diamond & Jewellery Marketing the candidates with good USA & European marketing & contacts will do. Have to work in Night and evening shift.