Techical Customer Support at Lystloc · Remote only · 0 - 0 years · ₹1.5L - ₹1.8L / yr · Bootstrapped · Remote only · Posted 20 Jul 2022

Roles and Responsibilities
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements:
- Graduate / Post- Graduate with 0-6 Months experience in a customer support role
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers, especially with CRM software, and good typing skills.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision

About Lystloc
About
Lystloc is a simple and user-friendly real-time location-based field employee tracking application that is primarily used to monitor the daily tasks and activities of on-field employees. The Lystloc app is completely used for tracking location-based information, on-site attendance, work management, data analysis, and so on.
Lystloc was built entirely on cutting-edge and API-integrated technologies to provide speed, scalability, security, and cost-effectiveness. Strong and technically powerful data insights are available for deriving reports for management purposes.
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3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.
4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.
5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.
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9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.
10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.
Qualifications:
* Previous experience in retail sales, preferably within the interior design industry.
* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.
* Passion for interior design and a keen eye for aesthetics.
* Proven track record of meeting or exceeding sales targets.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Proficiency in using computer software and point-of-sale systems.
* Flexibility to work weekends and evenings as needed.
* Complete Sales background with 2 years experience
Education:
Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.
About Us: At Jenya, we specialize in creating captivating content that connects with audiences on a global scale. Our team is dedicated to pushing creative boundaries and delivering exceptional results. We’re looking for a skilled Video Editor with a focus on YouTube videos and Shorts to join our vibrant team.
Position Overview: We are seeking a talented Video Editor with a strong background in editing YouTube videos and Shorts. In this role, you will be responsible for crafting engaging, high-quality video content that stands out on YouTube and other platforms. Your expertise will help us deliver visually compelling stories that resonate with viewers and drive channel growth.
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Join our team and contribute to our continued success as a Video Editor dedicated to the growth!
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What you need to have:
- Candidates with 1-3 years of experience from FMCG Company only. Personal Care & Beverage Industry are preferred
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- Candidate with good knowledge about Strong communication skills
Roles & Responsibilities:
- Planning, designing, creating, editing, and publishing relevant content based on the company's business objectives and users' needs.
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Scope:
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Research |
Competitor Research |
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Trends - Voice SEO, Design Aesthetics |
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Tools |
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Website |
Website + Landing Page - Front End - Analysis / Audit |
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Website Content Creation - Copy |
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Website Content Creation - Blogs |
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Social Media |
Existing Brand - Analysis / Audit |
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Platform-Cohort-Specific Content Bucket Ideation |
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Content Creation - Copy |
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Content Creation - Videos Scripts |
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Social Media Calendar Scheduling |
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ORM - Engagement, New Interactions |
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Email Marketing |
Content Ideation + Strategy - Clients, TJ |
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Content Creation - Copy |
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Performance Marketing |
Existing Brand - Content Analysis / Audit |
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Platform-Cohort-Specific Content Bucket Ideation |
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Content Creation - Copy |
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Content Creation - Videos Scripts |
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Branding |
Branding Collaterals - Ideate / Copy |
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Upskilling |
Complete Courses |
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Create Concise Course Notes |
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Create SOPs |
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Reporting |
Daily, Weekly, Monthly MIS Report |
ESSENTIAL SKILLS:
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· 4+ Years Hands on experience with web automation using Selenium, JavaScript technologies · Good knowledge and experience in unit testing tools such as Jasmine, Jest, Mocha/Chai or equivalent framework · Hands on experience in Cypress · Decent experience in testing web applications built on technologies like Node.js / React.js · Excellent programming skills in Java, JavaScript, or related languages, written custom test automation scripts, automation tools and frameworks · Ability to learn quickly and to adapt to existing / new tools and technologies · Work exposure with custom CI/CD Pipelines e.g.: Jenkins · Experience with Version control systems like Git · Experience with Bug tracking software like Jira · Excellent written/verbal communication · Ability to collaborate with different stakeholders including engineers, other QA, Product owners
ROLE DESCRIPTION: |
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· Build the test suite for the UI automation where web pages are generated using UI as a service · The test suite is expected to be built on Cypress.io · Develop and implement automated test scripts by enhancing the existing / new framework and architecture · Write functional and end to end tests using JavaScript technologies, Selenium etc · Develop reusable utilities and test scripts which can be shared across the platform · Document defects effectively and collaborate with engineers and other stakeholders to have them resolved · Participate in the Agile execution and take part in the required agile ceremonies · Be an integral part of the development process, evangelising TDD and collaborating with software engineers across the development cycle. |











