Techical Customer Support

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

What you'll be doing?

• Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
• Perform regular maintenance and updates to the applications
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
• Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
• Requirement gathering and analysis of customer requirements.
• Development and configuration of client instances during onboarding
• Document technical solutions, known issues, and best practices in a clear and concise manner.
• Follow the SLA for issues with respect to the severity.

Desired qualifications include

• Experience in debugging and interpreting code to identify and address software-related issues
• Ability to multi-task and work with minimal supervision
• Knowledge of JavaScript, HTML, JSON, and Angular
• Basic concepts of Python and REST APIs
• Strong problem-solving skills
• Excellent written and verbal communication skills

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Job Synopsis

• Location: Bangalore
• Job Type: Full-time
• Shift: Rotational Shift
• Role: Junior Software Engineer
• Industry Type: Software Product
• Employment Type: Full-time, Permanent

Position Overview:

We are seeking a highly skilled and motivated Identity and Access Management (IAM) Developer/IAM Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure access to our systems and applications. This role involves collaborating with various teams to understand their requirements and deliver scalable and efficient IAM systems.

Key Responsibilities:

• The technical developer must comprehend and implement customization based on specifications in business requirement documents or sprint tasks.
• They should review the solution with the business analyst before presenting it to external stakeholders or deploying it to any production environment.
• All customizations, fixes and tests are correctly documented with all related scenarios, evidence and stored in the corresponding folders/ tools.
• All deployments must adhere to application factory guidelines and be validated by team members.
• Developers are responsible for productive system deployments using the ‘4 eyes principle’, ensuring dual verification. Accurately and methodically complete all required information in predefined templates for cutover plans, system testing, UAT, change requests, and application team communications as instructed.
• Comprehend existing template content, make necessary updates, ensure team alignment, and address issues before submitting to the application team for review.
• Maintain frequent communication with team members to report progress, ensure alignment, and promptly address any issues or blockers encountered.
• Prepare and internally review test data for demo/ UAT sessions with the application team, ensure sessions are recorded and structured logically, and assess all feedback received for potential integration.
• Assess feasibility, develop configurations, prepare test data, conduct demo and UAT sessions, create production deployment documents, submit change requests, execute go-live, and facilitate handover to Operations.

Required Qualifications:

• Have a minimum of 2 years of hands-on experience with the identity product (Saviynt EIC 23.x/24.x)
• Possess comprehensive understanding of Saviynt IGA architecture, with practical experience in application onboarding, workflow implementation, Segregation of Duties (SOD), certifications, and custom jar development.
• Know and have experience working in agile environments (Scrum), being capable of following the existing protocols and ceremonies that will be part of the day-to-day basis.
• JSON working knowledge.
• Build SQL queries when required (MySQL 8.0 as backend)
• Knowledge of APIs (SOAP, REST)
• Capable of using tools to consume APIs like Postman or SOAP UI
• Basic knowledge on directory services and applications like Active Directory, Azure AD, Exchange (online/ on-prem)

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

8+ years of experience in Brand Marketing, Brand Strategy, Creative Strategy, or Brand Leadership is Must.

Experience working on or scaling meaningful consumer brands (media/entertainment preferred)

Must have owned brand meaning, not just executed campaigns

Must have launched or scaled a brand platform, not only shows or campaigns

Prior ownership of earned media, social brand voice, and PR

Fluent Hindi is mandatory

Exposure to regional cultural contexts is a strong advantage

OTT experience is a plus

Need candidate from these Target Companies ONLY :

Netflix India

Spotify India

Hoichoi

Aha

TVF

Tata Tea

Surf excel

Fevicol

Amul

ITC

Asia Paints

Britania

CRED

Zomato

Dunzo

Swiggy

Meesho

Zepto

IPL Teams - Rajasthan Royals, RCB, CSK LSG, DC

Strong Software Engineering Profile

Mandatory (Experience 1): Must have 7+ years of experience using Python to design software solutions.

Mandatory (Skills 1): Strong working experience with Python (with Django framework experience) and Microservices architecture is a must.

Mandatory (Skills 2): Must have experience with event-driven architectures using Kafka

Mandatory (Skills 3): Must have Experience in DevOps practices and container orchestration using Kubernetes, along with cloud platforms like AWS, GCP, or Azure

Mandatory (Company): Product companies, Experience working in fintech, banking, or product companies is a plus.

Mandatory (Education): From IIT (Candidate should have done bachelor degree Btech or Dual degree Btech+Mtech or Intergrated Msc), From other premium institutes NIT, MNNIT, VITS, BITS (Candidates should have done B.E/B.Tech)

Preferred

Preferred (Skills 1): Experience in Task Queues like Celery and RabbitMQ is preferred.

Preferred (Skills 2): Experience with RDBMS/SQL is also preferrable.

Preferred (Education): Computer science

This is a full-time on-site role for a Full Stack Developer at Arahas in Gurugram. As a Full Stack Developer, you will be responsible for both front-end and back-end web development, software development, and utilizing cascading style sheets (CSS).

·. The candidate should have a minimum of 5 years of experience in developing robust, scalable web applications.

Immediate joiners are preferred .

Key Skills:

• 5+ years of experience with Angular 2+, Node.js, and MongoDB

• Strong knowledge of front-end technologies (HTML5, CSS3, JavaScript)

Responsibilities:

• Develop and maintain full-stack web applications

• Collaborate with cross-functional teams to deliver high-quality solutions

• Write clean, scalable, and maintainable code

• Troubleshoot and optimize application performance

Company Profile :-

Arahas excels in delivering sustainable solutions to diverse sectors, including Telecom, Defense, Land Management, Smart & Sustainable City, Utilities, Municipal Services, Environment, Infrastructure & Real-estate, Forest Management, Logistics & Distribution, Public Safety, Wildlife, Water & Rainfall, Emergency and Disaster Management.

Backed by marquee climate investors like NIIF, Arahas is at the forefront of India's green economy transition. Arahas has seen impressive growth, now working with 30+ clients across urban development, agriculture, disaster response, and ESG performance management. With 110+ professionals delivering solutions from 5+ delivery centers, Arahas combines human expertise and digital capabilities into innovative offerings across 15+ product and service lines.

We are looking for a motivated and results-driven Pan India Female Business sales Consultant Executive to join our team. The successful candidate will be responsible for reaching out to potential customers to provide information about our services and handle any inquiries. The ideal candidate should have excellent communication skills, particularly in English, Hindi & Bengali .

Key Responsibilities

Give a calls to potential customers to introduce products/services.

Deliver scripted presentations and answer questions about our offerings.

Identify customer needs and suggest appropriate services.

Maintain records of calls, including customer information and call notes.

Follow up on customer inquiries to ensure satisfaction and promote repeat business.

Meet daily, weekly, and monthly call targets.

Requirements

Female Business Consultant

Fluent in English (verbal and written communication).

Proven experience as a Business Consultant, or similar role.

Ability to handle rejection and remain positive.

Basic computer knowledge (CRM systems, MS Office).

Preferred Skills

Experience in sales or customer service.

Knowledge of additional languages is a bonus.

Strong listening and problem-solving skills.

If you’re passionate about engaging with customers and helping them discover our products

Mode of work - work from office 

Job Type- Full Time

Place- Kolkata/ Salt Lake Sec- ll

About Slintel (a 6sense company) :

Slintel, a 6sense company,  the leader in capturing technographics-powered buying intent, helps companies uncover the 3% of active buyers in their target market. Slintel evaluates over 100 billion data points and analyzes factors such as buyer journeys, technology adoption patterns, and other digital footprints to deliver market & sales intelligence.

Slintel's customers have access to the buying patterns and contact information of more than 17 million companies and 250 million decision makers across the world.

Slintel is a fast growing B2B SaaS company in the sales and marketing tech space. We are funded by top tier VCs, and going after a billion dollar opportunity. At Slintel, we are building a sales development automation platform that can significantly improve outcomes for sales teams, while reducing the number of hours spent on research and outreach.

We are a big data company and perform deep analysis on technology buying patterns, buyer pain points to understand where buyers are in their journey. Over 100 billion data points are analyzed every week to derive recommendations on where companies should focus their marketing and sales efforts on. Third party intent signals are then clubbed with first party data from CRMs to derive meaningful recommendations on whom to target on any given day.

6sense is headquartered in San Francisco, CA and has 8 office locations across 4 countries.

6sense, an account engagement platform, secured $200 million in a Series E funding round, bringing its total valuation to $5.2 billion 10 months after its $125 million Series D round. The investment was co-led by Blue Owl and MSD Partners, among other new and existing investors.

Linkedin (Slintel) : https://www.linkedin.com/company/slintel/">https://www.linkedin.com/company/slintel/

Industry : Software Development

Company size : 51-200 employees (189 on LinkedIn)

Headquarters : Mountain View, California

Founded : 2016

Specialties : Technographics, lead intelligence, Sales Intelligence, Company Data, and Lead Data.

Website (Slintel) : https://www.slintel.com/slintel">https://www.slintel.com/slintel

Linkedin (6sense) : https://www.linkedin.com/company/6sense/">https://www.linkedin.com/company/6sense/

Industry : Software Development

Company size : 501-1,000 employees (937 on LinkedIn)

Headquarters : San Francisco, California

Founded : 2013

Specialties : Predictive intelligence, Predictive marketing, B2B marketing, and Predictive sales

Website (6sense) : https://6sense.com/">https://6sense.com/

Acquisition News : 

https://inc42.com/buzz/us-based-based-6sense-acquires-b2b-buyer-intelligence-startup-slintel/ 

Funding Details & News :

Slintel funding : https://www.crunchbase.com/organization/slintel">https://www.crunchbase.com/organization/slintel

6sense funding : https://www.crunchbase.com/organization/6sense">https://www.crunchbase.com/organization/6sense

https://www.nasdaq.com/articles/ai-software-firm-6sense-valued-at-%245.2-bln-after-softbank-joins-funding-round">https://www.nasdaq.com/articles/ai-software-firm-6sense-valued-at-%245.2-bln-after-softbank-joins-funding-round

https://www.bloomberg.com/news/articles/2022-01-20/6sense-reaches-5-2-billion-value-with-softbank-joining-round">https://www.bloomberg.com/news/articles/2022-01-20/6sense-reaches-5-2-billion-value-with-softbank-joining-round

https://xipometer.com/en/company/6sense">https://xipometer.com/en/company/6sense

Slintel & 6sense Customers :

https://www.featuredcustomers.com/vendor/slintel/customers

https://www.featuredcustomers.com/vendor/6sense/customers">https://www.featuredcustomers.com/vendor/6sense/customers

Responsibilities

• Work in collaboration with the application team and integration team to design, create, and maintain optimal data pipeline architecture and data structures for Data Lake/Data Warehouse
• Work with stakeholders including the Sales, Product, and Customer Support teams to assist with data-related technical issues and support their data analytics needs
• Assemble large, complex data sets from third-party vendors to meet business requirements.
• Identify, design, and implement internal process improvements: automating manual processes, optimising data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL, Elastic search, MongoDB, and AWS technology
• Streamline existing and introduce enhanced reporting and analysis solutions that leverage complex data sources derived from multiple internal systems
  
  

Requirements

• 3+ years of experience in a Data Engineer role
• Proficiency in Linux
• Must have SQL knowledge and experience working with relational databases, query authoring (SQL) as well as familiarity with databases including Mysql, Mongo, Cassandra, and Athena
• Must have experience with Python/ Scala
• Must have experience with Big Data technologies like Apache Spark
• Must have experience with Apache Airflow
• Experience with data pipeline and ETL tools like AWS Glue
• Experience working with AWS cloud services: EC2 S3 RDS, Redshift and other Data solutions eg. Databricks, Snowflake

Python, SQL, Scala, Spark, ETL

Responsibilities:

- Taking initiative in the Design and Development of Android applications.

- Ship reliable software practicing robust software design and in-depth code reviews.

- Design major software components, systems, and features and implement full-stack app foundation features and core app features.

- Take ownership, design, develop and deploy in a collaborative environment with other team members

- Knowledge of architect solutions using innovative technology ideas and industry-leading methodologies.

Requirements:

- Good hands-on experience in developing and deploying Android apps Android native/cross-platform.

- Comfortable with JAVA and Kotlin both.

- Experience implementing integrated solutions with APIs built using RESTful web services.

- Strong analytical and debugging skills.

- Good understanding of Data Structure and Algorithms.

- Adapt to a dynamic work environment. Stay updated with the latest in technology and always think customer first.

- Study and understand the product specifications thoroughly to design appropriate software solutions. Suggest improvements and optimize existing implementations.

- Ability to identify and deliver POCs and Demos in a record timeframe.

- Encourage and coordinate with the team around new technologies, processes, and approaches.

- Proficiency in various Design Principles and app development methodologies.

- Strong communication skills with a people-first approach without compromising on engineering tasks