
Roles and Responsibilities
- Manage large amounts of inbound calls/emails/chats in a timely manner
- Follow communication scripts/templates when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our contact centre database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements:
- Graduate / Post- Graduate with 0-6 Months experience in a customer support role
- Exceptional active listening, verbal and written communication skills
- Proficiency with computers, especially with CRM software, and good typing skills.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work remotely with minimal supervision

About Lystloc
About
Lystloc is a simple and user-friendly real-time location-based field employee tracking application that is primarily used to monitor the daily tasks and activities of on-field employees. The Lystloc app is completely used for tracking location-based information, on-site attendance, work management, data analysis, and so on.
Lystloc was built entirely on cutting-edge and API-integrated technologies to provide speed, scalability, security, and cost-effectiveness. Strong and technically powerful data insights are available for deriving reports for management purposes.
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Experience : 2 to 5 Years
Location : Bangalore
Working Days : 5 Days/Week
Notice Period : Immediate to 15 Days
Interview Process : 1 Internal Round + 2 Client Rounds
Job Summary :
We are looking for a skilled Software Development Engineer in Test (SDET) with strong expertise in Java-based automation testing. The ideal candidate should have hands-on experience in automation frameworks, API testing, debugging, SQL, and cloud technologies while ensuring the delivery of high-quality software applications.
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Java, Selenium, Appium, API Testing, SQL, AWS, Debugging, Cache Memory Concepts (Python is a Plus).
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- Work with AWS environments for testing and deployment validation.
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- Strong proficiency in Java (Mandatory).
- Hands-on experience with Selenium and Appium.
- Strong knowledge of API Testing.
- Good understanding of SQL.
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· Build a clear product vision and define the roadmap aligned with company goals.
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Shift Timings- 2 pm to 11 pm IST
Notice Period- Immediate Joiners
Experience- 10 + yrs
Remote
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Deep expertise in Web Methods (Integration Server, Managed File Transfer (MFT), API Gateway, Universal Messaging & Terracotta)
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125 Crore (1.25billion) Indians are denied access to Formal Credit. Contrarily, Indians have 23000 tonnes of gold in their homes, its worth approximately 110 Lakh Crores ($1.4Trillion). Over 70% of this gold is in Rural India, which is also the most underbanked. Yellow Metal was founded in Nov 2019 with the purpose to transform the way people use their household gold. We believe we can monetize this gold mine for rural India to make their lives better.
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