Customer Service & Operations Executive

Want to build core backend-powered experiences such as Checkout and Credit for the 5th largest E-com portal in the country? Then read on..

About The company

Founded by serial Entrepreneurs from IIT Bombay, Snapmint is challenging the way banking is done by building the banking experience ground up. Our first product provides purchase financing at 0% interest rates to 300 Million consumers in India who do not have credit cards using instant credit scoring and advanced underwriting systems. We look at hundreds of variables, much beyond traditional credit models. With real time credit approval, seamless digital loan servicing and repayments technology we are revolutionizing the way banking is done for todays smartphone-wielding Indian.

Website: https://snapmint.com

LinkedIn: https://www.linkedin.com/company/snapmintfinserv/

Title: Senior Engineering Manager, Backend

Experience: 8-12 Years

Work Location: Gurgaon (Unitech Cyber Park, Sector 39)

Working Arrangement: 5 days (WFO)

Job Overview:

As Engineering Manager Backend, you will lead a team of backend engineers, driving the development of scalable, reliable, and performant systems. You will work closely with product management, front-end engineers, and other cross-functional teams to deliver high-quality solutions while ensuring alignment with the companys technical and business goals. You will play a key role in coaching and mentoring engineers, promoting best practices, and helping to grow the backend engineering capabilities.

Key Responsibilities:

• Design and build highly scalable, low-latency, fault-tolerant backend services handling high-volume financial transactions.
• Work hands-on with the team on core backend development, architecture, and production issues.
• Lead, mentor, and manage a team of backend engineers, ensuring high-quality delivery and fostering a collaborative work environment.
• Collaborate with product managers, engineers, and other stakeholders to define technical solutions and design scalable backend architectures.
• Own the development and maintenance of backend systems, APIs, and services.
• Drive technical initiatives, including infrastructure improvements, performance optimizations, and platform scalability.
• Guide the team in implementing industry best practices for code quality, security, and performance.
• Participate in code reviews, providing constructive feedback and maintaining high coding standards.
• Promote agile methodologies and ensure the team adheres to sprint timelines and goals.
• Develop and track key performance indicators (KPIs) to measure team productivity and system reliability.
• Foster a culture of continuous learning, experimentation, and improvement within the backend engineering team.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 8+ years of experience in backend development with a proven track record of leading engineering teams.
• Strong experience with backend language ie. Node.js/Golang
• Experience working with databases (SQL, NoSQL), caching systems, and RESTful APIs.
• Familiarity with cloud platforms like AWS, GCP, or Azure and containerization technologies (e.g., Docker, Kubernetes).
• Solid understanding of software development principles, version control, and CI/CD practices.
• Excellent problem-solving skills and the ability to architect complex systems.
• Strong leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

We are seeking a results-driven Business Development professional to grow our IT staffing and staff augmentation business by acquiring new clients, managing accounts, and driving revenue through contract and permanent staffing solutions.

1. Identify, prospect, and onboard new clients for IT staffing and staff augmentation services
2. Understand client requirements and coordinate with recruitment teams for timely closures
3. Manage end-to-end sales cycle from lead generation to contract signing (MSA/SOW)
4. Build and maintain strong client relationships to ensure repeat business
5. Negotiate commercial terms, rate cards, and service agreements
6. Track sales pipeline and report on revenue targets using CRM tools

The Team Leader position is a full-time, on-site role based in Bangalore, with the responsibility of managing and mentoring a team of Stem Cell Counsellors. The Team Leader will lead efforts in promoting Cryoviva's stem cell banking services, overseeing the sales process, ensuring team members meet or exceed targets, and fostering a professional and supportive environment.

Responsibilities:

• Efficiently manage a team of Stem Cell Counsellors in the assigned region
• Maximize team productivity through effective communication and leadership.
• Develop and execute sales strategies to drive team performance.
• Ensure consistent achievement of stem cell banking enrolment targets.
• Accompany the team on client presentations, doctor visits, and field activities periodically to monitor and guide them.
• Collaborate with marketing, operations, and other departments to optimize sales strategies.
• Work towards improving overall service delivery.

We are seeking a motivated and results-driven Telesales Representative to join our sales team. The successful candidate will be responsible for generating sales over the phone by contacting potential or existing customers, delivering product or service information, and closing deals. You will play a key role in customer acquisition and revenue growth objectives.

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

Microservices specialists

Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial  institutions , from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels

Job description:

• Bachelor's or master’s degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
• Expertise with Java/J2EE experience including frameworks such as Spring REST, Spring Batch.
• Experience with Spring Boot, Microservices, NoSQL, caching and message queue technologies like Kafka.
• Good working knowledge of SQL databases (Oracle, SQL Server,MySql etc.,) and integrations with Spring DAO/REST/JPA.
• Integration experience consuming REST Services and developing REST Clients with third-party REST & SOAP Services with JSON/XML.
• Expertise on API concepts and technologies such as REST, JSON, XML, SOAP, YAML, GraphQL, and Swagger.
• Understanding of securing APIs with JWT/OAuth2/OpenID & Spring Security is a plus.
• Ability to manage Docker containers and exposure to Jenkins & CI/CD is a plus.
• Ability to understand business plans and apply that information into the scalable development models.
• Ability to guide, train, mentor associate engineers & collaborate with developers using agile practices.
• Proven ability to work creatively in a problem-solving environment.

Experince-6-9 yrs

Location: Noida or Chennai

Package: upto 20L