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Customer Service & Operations Executive
Posted by Arjun Vaidya

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Mumbai
3 - 7 years
{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{300000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Support
Operations
Telesales
Business operations
Customer Success
Account Management

Job description

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

About Dr. Vaidya's

DrVaidya’s is a ~2 year old New Age Ayurvedic products company, which endeavours to bring our rich, traditional Indian science of Ayurveda to today’s modern consumer- both in India and Worldwide. Founded by the Vaidya family, who has over 150 years of Ayurvedic heritage, our formulations have been passed from generation to generation, treating thousands of patients in the process. 
 
Today, the company owns 100+ FDA approved, proprietary formulations for Ayurvedic medicine. All products are manufactured at our ISO 9001:2015 approved, GMP certified, US FDA registered, factory in Silvassa (250 km from Mumbai). We were recently featured in the Forbes 30 Under 30 Asia List.
 
Our brand sees Ayurveda in a disruptive manner and has launched more than 35 products including LIVitup (Hangover Shield), HERBOfit (Goodness of Chyawanprash in a Capsule) and Chakaash (Goodness of Chyawanprash in a toffee) and sell through online (owned channel and third party) as well as >500 offline stores. 
 
With our effective products and innovative approach, we hope to make Ayurveda appealing and accessible to 21st century consumers worldwide and have already started work in the US, UK and China. 
 
Click here for a quick deck on our business. 

Founded

2016

Type

Product

Size

6-50 employees

Stage

Raised funding
View company

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