Customer Service & Operations Executive

Experience in the Mortgage Industry – Minimum 5+ years of experience in home loans & LAP (Loan Against Property).

At least 2+ years in a sales leadership role.

DSA knowledge is must required.

Candidate should have prior experience in Field sales only in Home loans / LAP / Business Loans.

Excellent verbal and written communication skills for seamless stakeholder interactions.

Candidate should have experience in onboarding new clients.

• End-to-end ownership of new feature development, from design, through implementation, testing, deployment, and maintenance in production
• Translating of high-level requirements and end-user use cases into design proposals, including integration with external services and constraints of underlying service infrastructure
• Maintaining constant focus on scalability, performance and robustness of a feature, on the top of base functional implementation
• Designing and implementing logging, monitoring and alerting functions as core parts of overall software solution
• Documenting your own work and design solutions
• Decomposing complex features into smaller, short-term deliverable tasks
• Managing priorities of multiple tasks, providing up-to-date estimates for a milestone delivery

• 5+ of industry experience in technical leadership roles
• Solid knowledge of Go-Lang, Python, C/C++, SQL, shell scripting and Linux operating environment.
• End-to-end experience in design and development of highly scalable enterprise and cloud data products.
• Ability to challenge and redefine existing architectural fundamentals in order to provide next level of performance and scalability; ability to foresee post-deployment challenges.
• Hands-on experience with design and troubleshooting of scalable web services, advanced file systems, geographic replication, distributed databases and modern operating systems.
• Experience with modern DevOps technologies such as Docker and container orchestration, service deployment, monitoring and scaling
• Ability to work with multi-cultural, globally distributed teams to a common unifying product vision and closely coordinate with cross-functional teams in different time-zones.
• Passion to deliver enterprise-grade products to customers and to continuously work with engineering team to refine the product in the field.

• Understand fundamental design principles and best practices for developing backend servers and web applications  Gather requirements, scope functionality, estimate and translate those requirements into solutions.  
• Implement and integrate software features as per requirements. 
•  Deliver across the entire app life cycle.
•   Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
• Design effective data storage for the task at hand and know how to optimize query performance along the way.  
• Follow an agile methodology of development and delivery  
• Strictly adhere to coding standards and internal practices; must be able to conduct review code  Mentor and possibly lead junior developers  
• Contribute towards innovation  Performance optimization of apps 
•  Explain technologies and solutions to technical and non-technical stakeholders  
• Diagnose bugs and other issues in products  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

• 4+ years experience with Core Python development  Design and implementation of high-availability, and performant applications on Unix environment  
• Good with multithreading and data structures  
• Develop back-end components to improve responsiveness and overall performance  
• Familiarity with database design, integration wiht applications and python packaging.  Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations  
• Familiarity with functional testing and deployment automation frameworks  
• Experience in development for 3-4 production ready application using Python as programming language  
• Experience in writing unit test cases including positive and negative test cases 
•  Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity) 
•  Experience with Agile and DevOps methodology 
•  Very good problem-solving skills  
• Experience with Web technologies is a plus  
• Experience with ELK stack is a plus.

Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

What you need to have:

The ideal candidate is an analytical team player who will be responsible for getting things done, identifying the critical issues within the existing product, skilled in problem solving, planned execution and finally evaluating the solution. Ability to work with a team of high performing individuals, also work cross-functionally to complete product roadmaps and discover new opportunities.

Work Responsibilities:

1. Work closely with senior leadership in Product, Technology, Business, Marketing and Design team to articulate business needs to actionable product requirements.
2. Take complete ownership of the products, refining the existing features in the product. Working on new features, identifying the user requirements and ultimately improving the lifetime of the users using our product.
3. A basic understanding of qualitative and quantitative methods for user research. Establish a closed feedback loop with users & Synthesizing user needs and insights into simple yet delightful experiences.
4. Periodically conduct user-research, industry analysis, competitor mapping and ideate on what to build next. Compile information from various sources to formulate a current picture of the company and market.
5. Improving the user journey, reducing the drop-off rates.
6. Obsess with data, define and track key metrics and draw actionable insights using data. Establish KPIs, and conduct quality assessments
7. Help define Product Roadmap for new offerings aligned with the broader company vision and yearly targets
8. Work with cross-functional team to take something from idea to hands of users
9. Maximize the efficiency of all business procedures, Dissect product analytics and user behavior patterns into meaningful insights that grow the product.

Skills Required:

• Tech background with a good understanding of technology, data and building products. 2-6 years of experience in Product Management, Software Development, Analytics or similar roles in a consumer internet product set-up.
• A strong product sense, attention to the little big details, and eye for good visual design.
• Capable of taking business metrics, requirements or user problems and breaking them into workable product requirements, and leading the development of identified features
• Excellent presentation & communication, problem-solving, organizational and analytical skills to get the team on board with your vision
• Able to multitask, prioritize, work autonomously and with great time management skills
• Prior track record of working with product team from research phases through engineering to success would be highly preferred.

• Languages: Javascript, Typescript, CSS
• Framework: React 17, knowledge of React hooks is important and knowledge about react context and redux is required too
• Packages manager: npm, yarn
• Knowledge of REST and GraphQL
• Control version: Git
• Hosting & deployment: AWS Amplify
• The automation UI was written in Vue therefore knowing about Vue may be a plus

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
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What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
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Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
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Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
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Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company