Key Account Manager

Strong DevSecOps / Cloud Security profile

Mandatory (Experience 1) – Must have 8+ years total experience in DevSecOps / Cloud Security / Platform Security roles securing AWS workloads and CI/CD systems.

Mandatory (Experience 2) – Must have strong hands-on experience securing AWS services (including but not limited to) KMS, WAF, Shield, CloudTrail, AWS Config, Security Hub, Inspector, Macie and IAM governance

Mandatory (Experience 3) – Must have hands-on expertise in Identity & Access Security including RBAC, IRSA, PSP/PSS, SCPs and IAM least-privilege enforcement

Mandatory (Experience 4) – Must have hands-on experience with security automation using Terraform and Ansible for configuration hardening and compliance

Mandatory (Experience 5) – Must have strong container & Kubernetes security experience including Docker image scanning, EKS runtime controls, network policies, and registry security

Mandatory (Experience 6) – Must have strong CI/CD pipeline security expertise including SAST, DAST, SCA, Jenkins Security, artifact integrity, secrets protection, and automated remediation

Mandatory (Experience 7) – Must have experience securing data & ML platforms including databases, data centers/on-prem environments, MWAA/Airflow, and sensitive ETL/ML workflows

Mandatory (Company) - Product companies preferred; Exception for service company candidates with strong MLOps + AWS depth

- Content Artwork Creation for Social Media, Regular Posts,

- Company Graphics, logos, Event circulars and signs, other merchendise

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Node.js, Java/Scala, C#/.Net, Go Lang, ReactJS/AngularJS, MySQL/PostgreSQL, Elastic Search/MongoDB, Hadoop/Spark, AWS/Azure, Docker/Kubernetes, Agile

Company Profile:

The company is World's No1 Global management consulting firm.

Job Summary:

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

A section describing benefits and life at your company is a great way to attract talent.

1. Architect, build, and maintain excellent React Native applications with clean code.
2. Implement pixel-perfect UI's that match designs.
3. Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
4. Integrate third-party APIs.
   1. Work as part of a small team to build applications.
5. Write unit and integration tests.
6. Release applications to IOS and Google Play stores.
7. Work with native modules when required.
8. Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and designer.
9. Complete two-week sprints and participate in sprint retrospectives and daily standups.
10. Assist with building estimates.
11. Interface with clients via Slack, Zoom, and email.
12. Track your time throughout the day using Toggle.
13. Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
14. Be part of a community of React Native developers who share knowledge and help each other as problems arise

 Who are we looking for? 

1. Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimise it 

2. Has good experience in building Android applications 

3. Experience with the flutter ecosystem is a great plus. 

4. Who likes to think in terms of software and data architecture before opening Android studio. 

5. Comfortable with managing development and deployment of applications. 

6. Open and more importantly excited about learning the new technologies. 

Roles and responsibilities 

1. Participate and contribute in design and development of the core components of the Filo service. 

2. Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment. 

3. Implement testing frameworks and disciplines as part of every feature development. 

4. Own performance of app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in lowest TATpossible.
 Advocate good engineering has the highest priority with the only exception of value delivered to the end user.

Benefits

1. MacBook Pro goes without saying 

Join In 

We are a team of educators and engineers who believe there is a lot that can be done when it comes to how people learn things. We believe while a good book is a must, so is a good experience and a good teacher but are unfortunately not well explored. 

Join us on this exploration! 

Salary as Per Market Standards