Customer Service Associate-Work from home

About the job

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://docs.google.com/forms/d/e/1FAIpQLScItDuLu6w6MmydiGRiLRgJbzvLtTv4Jdd-LE5550pwdhptFA/viewform

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here.

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About the role, Keynotes:

• Profile – Inside Sales
• Role – Full-time
• Grade – Manager/Senior Manager
• Location – Bengaluru
• Work Days – Mon to Fri/US Shift (6:30 PM to 3:30 AM IST)

What you’ll do?

• Reach out to prospects via call and email to qualify inbound leads.
• Set up independent channels to generate and nurture leads.
• Navigate through a conversation flow to uncover business needs, understand pains, and position Wishup’s services as a compelling solution.
• Actively engage with teams to understand target markets, account assignments, sales goals, and key messaging points for each assigned sales project.
• Leverage Wishup’s selling methodology to identify and nurture opportunities to match Wishup solutions with client needs.
• Utilise industry best practices for communicating Wishup’s key value propositions to assigned clients and prospects.
• Foster a highly collaborative and productive environment where members meet individual, team, and company goals.
• Capture, update, and manage all account, contact, and opportunity data within the CRM system.

What are we looking for?

• 3 to 8 years of software/SaaS sales experience in an individual contributor or management role
• Prior experience in Inside Sales / Business Development in the US market
• Must have a proven track record of success, driving revenue growth against quota and increased profitability in the B2B industry
• Prior experience in business development for Enterprise accounts
• Proven ability to build a sales pipeline through effective hunting, prospecting, cold calling, networking, and lead-generation activities
• Expertise in cold email reach-outs
• Hunt and close aggressively while owning the sales cycle
• Proven record in overshooting the sales target
• A strong work ethic and sense of commitment are a MUST
• Impeccable written & spoken English

What’s in it for you?

• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.

KEY RESPONSIBILITIES:

Sales function:

* Acquisition of New Clients

* Responsible for business development for General Insurance products including Mediclaim, Asset, Fire, Liability, Engineering, Marine, etc.

* Create and execute strategies to explore new potential markets and retain existing clients.

* Driving Sales team for Initial contact for Enquiries / RFQ/Mandate Letters.

* Giving a clear understanding of the pricing and features of the product and their impact on profitability.

Relationship management

* Handling corporate customers and maintaining excellent relationships with them.

* Leveraging on the relationship with corporate and focusing on closures.

* Liaisoning with insurers and TPA to provide better services and quotes to clients.

Other Functions:

* Coordinating with HR & Finance for Corporate Data.

* Administering guidelines in terms of documentation while policy issuance and claims servicing

* Tracking of competitor activities to understand the market trends and take proactive actions.

* Analyzing their risk portfolio, suggesting ways forward to mitigate losses and maintain a healthy bottom line.

Personal Skills

* At least 3-10 years of experience in B2B sales and customer-facing role

* Very strong written and verbal communication

* High customer empathy

* Strong problem solver,

* Ability to work with cross-functional teams to resolve issues

. Experience in outbound prospecting, cold calling, and managing sales pipeline

* Previous experience mainly in hunting, new client acquisition, and sales closures

* Experience having sold to Founders, CHROs & CFOs is a plus

* Consistently meeting assigned sales targets

* Strong spoken and written communication skills in English

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills

As part of the Mobile SDK Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build.
• Work with A players (some of the best talents in the country), and expedite your learning curve and career growth.
• Make in India and build for the world at a scale of 900M+ active users, which no other internet company in the country has seen.
• Learn together from different teams on how they scale to millions of users and billions of messages.
• Work with the customer success team to enable MoEngage customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, tvOS, various mobile hybrid frameworks and share with the team. More importantly, have fun while you work on scaling MoEngage.

Skills Required

• 6+ years of experience with iOS, Swift, ObjC, Xcode and Cocoa.
• Working knowledge of architecture principles, code organization, and system design.
• Informed and up to date with iOS SDK and ecosystem.
• In-depth knowledge and understanding of the iOS framework:
• Memory Management
• Caching and Persistent data storage
• Multithreading concepts
• Rest APIs Implementation
• Dependency Managers
• Understands the internals of the mobile builds and distribution processes.
• Great communication skills and an ability to work within a team and with cross-functional teams.
• Experience with code reviews, releasing and maintaining mobile applications/SDKs.

Good to Have:

• Knowledge of other cross-platform frameworks i.e, Flutter, React-Native, Cordova, Unity.
• Experience in working and shipping SDKs/plugins.

Requirements:

- Knowledge of digital ad tech ecosystem

- Minimum 3 years of experience working in a professional environment on full-stack development

- Proven expertise in creating and developing scalable enterprise or B2C web applications

- Experience in REST API development and MVC/MVVM development methodologies

- Deep understanding of the underlying architecture of web servers, load balancing, and browser nuances. Basically, a solid understanding of fundamentals - including execution models, asynchronous programming, object-oriented concepts, relational concepts, etc.

- Proficiency in one or more of Node.js/MEAN stack, Python, Java or other frameworks and willing to be flexible on stack as per the requirement of the project. Most of our current development is on the MEAN stack - expertise in the stack will be a definite plus

- Proficiency in one or more of databases such as MySQL, MongoDB, Cassandra or other equivalent databases and willing to be flexible as per the requirement of the project. Most of our current development is on MongoDB and MySQL - expertise in these will be a definite plus

- Good understanding of developer tools and devops such as Git, Ansible, cloud platforms such as AWS, Docker, etc.

Job Description for Marketing Manager:

Must have experience with an IT Service Based Company

Mandatory Skills: PPC, Google paid campaign

Exp -4-6

Budget- 6-7lpa

• Managing all marketing for the company and activities within the marketing department.
•  Developing the marketing strategy for the company in line with company objectives.
•  Coordinating marketing campaigns with sales activities.
• Experienced in handling multiple ad campaigns over google, Linkedin, and social accounts
•  Overseeing the company’s marketing budget.
•  Creation and publication of all marketing material in line with marketing plans.
•  Planning and implementing promotional campaigns.
•  Manage and improve lead generation campaigns, measuring results.
•  Overall responsibility for brand management and corporate identity Preparing online and print marketing campaigns.
•  Monitor and report on the effectiveness of marketing communications.
•  Creating a wide range of different marketing materials.
•  Working closely with design agencies and assisting with new product launches.
•  Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
•  Analyzing potential strategic partner relationships for company marketing.