Customer Service Associate-Work from home

Role Overview

We are seeking an experienced Manager - Quality Control with 5-10 years of experience in brand jewelry

manufacturing. The ideal candidate will have a strong technical background, people management skills, and

direct experience handling customer interactions. This role demands a thorough understanding of jewelry

processes, quality control methodologies, and technical specifications.

Location: Andheri East, Chakala, SEEPZ

Compensation: ₹15 to ₹18 LPA

Day to Day-Key Responsibilities

 Lead and manage the quality control department, ensuring all jewelry production meets the highest

standards.

 Oversee customer interactions for the past 5 years, managing client expectations and addressing

quality concerns directly.

 Apply Quality Control (QC) tools to monitor and improve the production process.

 Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and four-

view designs for accurate product realization.

 Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, filing,

and other related activities.

 Identify and address rework and rejection areas in production and prepare Corrective and Preventive

Action (CAPA) plans.

 Train and mentor team members in QC tools and methodologies.

 Work collaboratively with production, design, and customer service teams to ensure all jewelry

products meet design specifications and customer requirements.

Qualifications

 Engineering Graduate or equivalent qualifications in a related field.

 5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control.

 Proven experience handling customer interactions in the last 5 years.

 Certification or training in Quality Control tools is preferred.

 Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.

 Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.

 Excellent communication and people management skills.

Skills & Competencies:

 Proficient in CAD/CAM software and able to interpret technical design specifications.

 Strong problem-solving abilities with a focus on quality improvement and process optimization.

 Able to lead and motivate teams effectively.

 Capable of preparing and implementing CAPA plans to minimize product rework and rejection.

Responsibilities:

• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.

• Should have good technical knowledge.

• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing

• Candidates for assigned requisitions.

• Must have good experience in hiring Candidates.

• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other

• open-source platforms and have a good pipeline of passive candidates.

• Ability to work independently and multi-task in a fast-paced environment.

• Ability to communicate effectively with candidates and hiring managers.

• Maintaining an internal database of candidates as per their skill sets.

• Excellent sourcing skills.

Qualifications:

• Proven experience as an HR recruiter.

• Proficiency in English.

• Familiarity with Applicant Tracking Systems and resume databases.

• Experience with sourcing techniques.

• Self-motivated with a results-driven approach.

Job Title: Field Sales Engineer

Experience: 2 to 6+ Years

Location: North India

Job Type: Full-Time

Job Brief

Are you ready to embark on a dynamic journey as a Field Sales Engineer in the vibrant landscape of North India? We are seeking an enthusiastic individual to join our team, where you will play a pivotal role in engaging with customers and distributors, driving demand creation, and achieving design wins. This is not just a job; it's an opportunity to be a key player in a collaborative and innovative environment.

Responsibilities

• Regular meetings with our valued Indian customers and distributors to understand their needs and win business.
• Drive demand creation at distributors, ensuring the achievement of annual revenue goals.
• Collaborate with distributors to maximize pipeline, and increase design win count, and revenue.
• Monitor and report on sales and demand creation activities in a timely manner.
• Work closely with our technical team to successfully achieve design wins.
• Manage monthly customer forecasts and prepare regular reports.
• Provide training to distribution branch offices for enhanced performance.
• Conduct market research and keep an eye on competitor products.
• Define available market and share by applications.
• Identify projects with high growth potential and acquire resources to maximize design wins.

Qualifications

• Excellent written and spoken communication skills in English; knowledge of another language is advantageous.
• Customer-facing role requiring 75% travel across the region.
• Ability to collaborate effectively in teams with different functions.
• Proactive attitude with a drive for results.
• Strong time management skills for on-time project delivery.
• Ability to build influential relationships.

Requirements

• 2 years of work experience with a Bachelor's degree in Electronic Engineering or equivalent.
• Over 1 year of sales experience as a Channel/Distribution Sales Engineer or Manager.
• Extensive knowledge of the Electronics Components/Systems industry, with a preference for expertise in Appliance, AC-DC, and quick chargers.
• Proficiency in English and the local language.
• Strong interpersonal and effective communication skills, including the ability to deliver formal presentations to senior staff.

Why Join Us?

• Be part of a dynamic team driving innovation in the semiconductor industry.
• Collaborate with diverse talents and foster a culture of creativity and excellence.
• Opportunities for personal and professional growth.
• Competitive compensation and benefits package.
• Contribute to cutting-edge technology solutions in power supply and management IC domains.
• If you're ready for an exciting journey where your skills make a significant impact, join us in shaping the future of electronic engineering in India North!

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Proven inside sales experience
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Exposure to development and implementation practices in a modern systems environment together with exposure to working in a project team particularly with reference to industry methodologies, e.g. Agile, continuous delivery, etc

• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Experience using DevOps methodology and Infrastructure as Code
• Automation / CI/CD tools – Bitbucket Pipelines, Jenkins
• Infrastructure as code – Terraform, Cloudformation, etc
• Strong experience deploying and managing infrastructure with Terraform
• Automated provisioning and configuration management – Ansible, Chef, Puppet
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Improve CI/CD processes, support software builds and CI/CD of the development departments
• Develop, maintain, and optimize automated deployment code for development, test, staging and production environments

• 7 - 10 years of relevant Business Development for product and services companies targeting Analytics / IT sales /staffing Technology companies.
• Must have generated a minimum of $1-2M revenue in the last 12 months
• Experience in North American Market Lead Generation is mandatory

As a front end product engineer, you will work with product engineers & designers to improve the overall user experience, performance, reliability and scalability of our systems. From handling millions of messages/ payments a minute to extract buyer intent and priority for processing these transactions to building tools to trace and visualize payments made across a business you'll be involved in projects that span all aspects of the business. Our goals includes scaling and architecting systems to support advanced product features that may not be currently viable because of hard technical considerations. You'll collaborate with our small, but effective, framework team with a track record of highly impactful work for Finly.

WITHIN 1 MONTH, YOU'LL

• Complete Finly's new-hire training week, and learn Accounts Payable Processes & the various partners we work with to make Finly happen.
• Investigate, solve and release a bug fix to production. In order to do this you will ramp up on Finly's engineering stack by pair-programming with your teammates and attending engineering training sessions designed and presented by the team.
• Meet with cross-functional peers around the company to learn how the product functions.
• Complete your engineering starter project and deploy your first changes to production.

WITHIN 3 MONTHs, YOU'LL

• Learn Finly's technical stack and apply development patterns through your work.
• Engage in your first on-call rotation in Support Engineering to help diagnose and resolve production problems and customer issues
• Individually contribute reliably ship full features to customers.
• Estimate technical scope and time to complete major features and initiatives.

WITHIN 6 MONTHS, YOU'LL

• Move to new product vertical & initiative and start designing scalable frontend systems.
• Have made a visible impact on the product for all the users of Finly.
• Work closely with your team to remove roadblocks, educate on best practices and improve how we work.
• Be comfortable navigating most of frontend stack and infrastructure
• Be responsible for the planning, scoping, design, and implementation of new features
• Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture

WITHIN 12 MONTHS, YOU'LL

• Individually contribute and lead teams to reliably ship full improvements to our frontend services
• Define tools and standards for product engineering to measure performance impact of releases
• Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs
• Developing Production Readiness standards to ensure service reliability
• Help grow other engineers technically by mentoring, pairing and developing other learning opportunities
• Collaborate with engineering and product leadership to define priorities and set delivery goals

Your understanding of front-end technologies, web application dev, system design, will be put to the test. You will take up a project for a team and then move to another project.

Join us & have the authority and responsibility to make things happen!