Customer Service Associate-Work from home

Job Description

🚀 Job Title : Principal Officer – Compliance (Crypto Exchange + FIU)

Experience : 4+ Years

Location : Anywhere in India (Preferred : Delhi / Gurgaon)

Working Days : 5 Days

🛠️Mandatory Requirement (Strict) :

We are strictly looking for candidates who :

• Have worked with a Centralized Crypto Exchange (CEX)
• Have hands-on experience dealing with FIU-IND
• Have direct experience in FIU reporting (STR, CTR, etc.) under PMLA and
• Proven expertise in AML/CFT compliance and regulatory audits.

✅ Mandatory & Required Skills :

• Experience with Centralized Crypto Exchange (CEX).
• Hands-on FIU-IND Reporting (STR, CTR, SAR) under PMLA.
• Strong knowledge of AML/CFT regulations and compliance frameworks.
• Experience in regulatory audits, inspections, and reporting.
• Expertise in KYC, CDD, EDD processes.
• Proficiency in transaction monitoring and suspicious activity investigation.
• Experience in fraud risk management and financial crime prevention.
• Strong understanding of PMLA (Prevention of Money Laundering Act, India).
• Experience with sanctions screening and compliance tools.
• Ability to handle regulatory queries and law enforcement coordination.
• Strong risk assessment & internal controls implementation.
• Excellent analytical and investigative skills.
• Strong documentation, reporting, and communication skills.
• High level of ownership, integrity, and regulatory accountability.

Role Overview :

We are seeking a skilled and proactive Principal Officer – Compliance to lead AML, CFT, fraud prevention, and enterprise risk management functions for crypto operations in India.

The role will be responsible for ensuring compliance with the Prevention of Money Laundering Act (PMLA), 2002, and managing reporting obligations with FIU-IND, while strengthening the compliance framework for digital asset operations.

Key Responsibilities :

1. Regulatory & AML Oversight :

• Act as the designated Principal Officer under PMLA and FIU-IND guidelines.
• Ensure timely filing of STRs, CTRs, and regulatory reports with FIU-IND.
• Serve as the primary point of contact for regulators, auditors, and law enforcement.
• Track and implement regulatory updates in crypto, AML/CFT frameworks.
• Handle regulatory inspections, audits, and queries.

2. Compliance Framework & Risk Management :

• Develop and enhance AML/CFT policies, procedures, and controls.
• Conduct enterprise-wide risk assessments (AML, fraud, operational risks).
• Oversee KYC, CDD, EDD, transaction monitoring, and sanctions screening.
• Investigate suspicious transactions and prepare STR filings.
• Maintain PMLA records and audit-ready documentation.

3. Fraud Management & Controls :

• Design fraud detection and prevention mechanisms for crypto transactions.
• Investigate fraud incidents and compliance breaches.
• Strengthen internal control frameworks to mitigate financial crime risks.

4. Governance & Reporting :

• Prepare board-level compliance reports.
• Conduct internal audits and compliance testing.
• Manage regulatory complaint handling and escalations.
• Ensure policies and disclosures remain up-to-date and compliant.

5. Stakeholder Management & Culture :

• Engage with regulators and licensing authorities.
• Collaborate with product, tech, operations, and legal teams.
• Drive a compliance-first culture through training programs.
• Evaluate and onboard compliance tools and monitoring systems.

Required Qualifications :

• Bachelor’s or Master’s degree in Law, Finance, Business, or related field.
• ACAMS (CAMS) or equivalent AML certification (Preferred).
• 4–5 years of experience in AML/Compliance/Fraud Risk.
• Must have worked in a Centralized Crypto Exchange environment.
• Strong experience in FIU-IND reporting and regulatory audits.

Key Skills & Competencies :

• Strong knowledge of AML/CFT regulations and crypto compliance.
• Hands-on experience with transaction monitoring systems.
• Excellent analytical and investigative skills.
• Strong communication and stakeholder management.
• High level of integrity, ownership, and accountability.

💡 Ideal Candidate Profile :

• Has end-to-end FIU reporting experience.
• Comes from crypto exchange / fintech dealing with digital assets.
• Comfortable handling regulatory pressure and audits independently.

Job Description

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding

their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow

the insurance company's client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their

queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other

relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills and Qualifications:

 Excellent communication, interpersonal, and negotiation skills. 

 Proven track record of achieving sales targets and identifying new business

opportunities. 

 Understanding of various insurance products and policies relevant to SMEs. 

 Providing customer service and building long-term relationships. 

 Well Experienced & Familiarity with the unique needs and challenges of SME

businesses. 

 Bachelor’s Degree.

Job Title: Business Development Executive (Inside Sales)

Experience : 1 - 2 years

Location : Madurai (On-site)

Key Responsibilities:

• Reach out to potential clients through calls, emails, from prospective clients.
• Explain company services clearly (thesis, research papers, journal publication, synopsis, etc.) and Work closely to understand client needs.
• Follow up with leads and convert them into clients.
• Maintain good relationships with existing clients.
• Meet monthly and quarterly business targets.
• Keep records of sales activities and prepare reports using CRM tools
• Suggest ideas to improve sales strategies and client satisfaction.

Skills Required:

• Strong communication and convincing skills.
• Good presentation and interpersonal skills.
• Target-oriented with a positive attitude.
• Proficiency in CRM tools & MS Office
• Ability to handle pressure and multitask.

Qualification & Experience:

• Education: Bachelor’s or Master's degree in Business, Marketing, or a related field.
• Experience: 1 - 2 years of experience in inside sales or customer service, preferably in the educational or research services sector.

What We Offer

• Attractive salary with performance-based incentives.
• Career growth opportunities in a fast-growing research and consulting company.
• Supportive and collaborative work environment.

Job Title: ERP (Process Manufacturing) Software Sales Specialist

Location: Ahmedabad, Gujarat

Experience: 2-4 years into ERP Sales

Job Summary: We are seeking an experienced ERP (Enterprise Resource Planning) Software Sales Specialist with expertise in the pharmaceutical process manufacturing industry. The ideal candidate will be responsible for driving sales of our ERP software solutions tailored to meet the unique needs of pharmaceutical manufacturing businesses. They will possess in-depth knowledge of ERP systems, understand the complexities of pharmaceutical manufacturing processes, and have a proven track record of achieving sales targets.

Responsibilities:

1. Prospect, qualify, and generate new leads within the pharmaceutical manufacturing industry.
2. Develop and maintain strong relationships with key decision-makers, influencers, and stakeholders at pharmaceutical manufacturing companies.
3. Understand the specific business challenges and requirements of pharmaceutical manufacturing organizations and articulate how our ERP solutions can address those needs effectively.
4. Conduct product demonstrations and presentations to potential clients, showcasing the features and benefits of our ERP software as it pertains to pharmaceutical manufacturing.
5. Collaborate with the pre-sales, implementation, and customer success teams to ensure smooth handover of accounts and successful implementation of ERP solutions.
6. Prepare and deliver proposals, quotes, and contract negotiations in alignment with company policies and pricing guidelines.
7. Keep abreast of industry trends, competitive landscape, and regulatory changes within the pharmaceutical manufacturing sector.
8. Meet and exceed sales targets, objectives, and KPIs set by the company.

Qualifications:

1. Bachelor's degree in Business Administration, Sales, Marketing, or a related field. (MBA preferred)
2. Minimum of 3-5 years of proven sales experience in selling ERP software solutions, preferably within the pharmaceutical process manufacturing industry.
3. Deep understanding of pharmaceutical manufacturing processes, regulatory requirements, and industry challenges.
4. Strong network of contacts within the pharmaceutical manufacturing sector is highly desirable.
5. Excellent communication, presentation, and negotiation skills.
6. Ability to work independently and collaboratively in a fast-paced, dynamic environment.
7. Proficiency in CRM software (e.g., Salesforce) and other sales productivity tools.
8. Willingness to travel as needed to meet with clients and attend industry events.
9. Results-oriented mindset with a focus on exceeding sales targets and driving revenue growth.

What does the role look like?

Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality.
An ideal candidate would be someone who has proficiency in Flutter and JavaScript frameworks, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.

What will you be doing?
● Write simple, efficient, and maintainable code.
● Design, develop, scale and maintain User Application written in JS or Dart.
● Manage individual priorities, deadlines, and deliverables.
● Validating the functionality and security of the application.
● Function well in a fast-paced, rapidly changing environment
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.

What will you need ?
● Bachelor/Master degree in CS or related field from a reputed college
● Sound knowledge of JavaScript or Flutter technologies.
● Solid grip on the programming basics like DS and algorithms, OOPS.
● Understanding & experience with restful APIs and microservice architecture
● Prior experience in start-ups or health-tech will be a plus

5 years in software development (Minimum 3 years)

Strong expertise in Ruby on Rails (3-5 years)

Knowledge of Python is a plus

hashtag

#Key hashtag

#Skills:

Proficiency in scalable app techniques: caching, APM, microservices architecture

Ability to write high-quality code independently

Experience mentoring junior engineers (0-2 years of experience)

What We Offer:

An opportunity to work with a dynamic team

A challenging environment where your skills will be put to the test

A chance to make a real impact by guiding and mentoring others

Ready to make your mark? If you're based out of or willing to relocate to Gurgaon and have the experience we're looking for, apply now!

SAP CONCUR