QA Engineer

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

• Coordinating the involvement of additional departments (cross functional), including sales, customer service and management resources if necessary, in order to meet partner performance objectives and partners’ expectations
• Meeting assigned targets for profitable sales volume and strategic objectives in the partner accounts
• Proactively assessing, clarifying, and validating partner needs on an ongoing basis
• Identifying, advising and assisting in implementing new or improved products, processes and procedures
• Leading solution development efforts that best address merchant and partner needs, while coordinating the involvement of all necessary departments
• Identifying key new partners and securing the relationship
• Taking care of all commercial and contractual negotiations with the partners
• Closing partnership agreements while properly balancing company goals, speed, and economic potential in delivering actual results
• Ensuring efficient and effective boarding and implementation of new partners, working closely with the partner’s sales and technical organization
• Taking designated targets for new accounts and getting them added to the pool target to deliver in the planned and promised timelines
• Preparing weekly, monthly, and quarterly report of performance and presenting it to the Vertical Head

Desired Candidate Profile

• MBA with Minimum 3 yrs+ proven track record in partner relationship management or Key Accounts Management
• Alliance or Lending experience is a plus
• Ability to articulate complex issues clearly to partners, management and internal departments
• Continuous learning mentality and eagerness to challenge/ improve current processes
• Creative and strategic thinking with problem solving attitude
• Strong sales orientation – driven by results – and commercial awareness
• Self-motivation and ability to handle stressful situations and failure
• Good initiatives on getting leads and partner
• Excellent MS Excel skills and confidence in timely reporting
• Excellent communications with superior written, verbal, presentation and interpersonal skills    

Experience: 4-7 years

Location: Mumbai or Bangalore

Job Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components for future use
• Translating designs and wireframes into high quality code

Required Skills:

• Knowledge and experience in Java Script, ReactJS, Redux, HTML5, CSS3.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Good experience in UI design and development
• Good experience and thorough understanding of React.js and its core principles
• Familiarity with modern front-end build pipelines and tools
• Familiarity with code versioning (version control) tools, such as Git, SVN, and Mercurial
• Preference will be given to those who have worked on libraries such as Bootstrap, Material js.
• Knowledge ofGraphQL and CSS preprocessor like SASS

About the company:

The E Commerce vertical has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely knit team.

Our wide spread store network, robust logistics and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG and home products for orders placed online through Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

Responsibilities

• Responsible for the entire development process.
• Work with development teams and product managers to ideate software solutions
• Analyzing user requirements, envisioning system features and functionality.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle.
• Working with Senior leadership and stakeholders to present ideas and solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIsTest software to ensure responsiveness and efficiency in troubleshoot, debug and upgrade software
• Create security and data protection settings.

Experience

• 5-8 years of software development experience in java.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript/Typescript, XML, jQuery)
• Familiarity with RESTful APIs. Experience with Angular 5 Angular 8 and/or experience with React JS
• Strong debugging/troubleshooting skills.
• Good understanding of SDLC, Agile methodologies
• Proven experience as a Full Stack Developer.
• Experience developing desktop and mobile applications
• Familiarity with common stacks Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js )Familiarity with Docker and Kubernetes Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache) & Drools.
• Excellent communication and teamwork skills
• Great attention to detail Organizational skills

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform. 

HR Associate 

As HR Associate in the IT Startup, you will use your unique blend of HR and Communication skills to recruit top talent in IT Industry as well as retain employees. In this role, you will be responsible for obtaining and recording HR information, managing the HR database, and assisting company employees with enrollment procedures and HR-related issues.  

Position 

• Full time employment 

Location 

• Hyderabad or Pune (preferred) 
• Any location in India 

Requirements 

1. Recruitment end to end
2. On Boarding, Induction
3. Learning & Development
4. Employee Engagement
5. Personal Record Management in ERP
6. Attendance & Payroll Assistance
7. Employee Retention, Exit Interviews & formalities

Salary:  

       ₹350,000.00 - ₹500,000.00 per year 

Benefits: 

• Health insurance 
• Paid sick time 
• Paid time off 
• Work from home 

Education: 

• Master's (Preferred) 

Experience: 

• Human Resources Generalist: 2+ years (Preferred) 
• recruitment: 2+ years (Preferred) 
• HRIS: 2+ years (Preferred) 

Role Description:

• Design, build, and maintain applications using Node.JS
• Hands-on working on various Azure PAAS services.
• Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
• Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
• Work across the engineering team to build new features and services at scale
• Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
• Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
• Support platform technology decisions based on performance metrics and operational SLAs
• Provide guidance and best practices around security for applications and platform infrastructure

Qualifications:

• 3+ years software development experience using Node.JS
• Must have experience & understanding of working on Azure PAAS services.
• Strong understanding of Azure PAAS services like Services, Service Bus, etc.
• Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
• Experience with database and cloud technologies
• Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
• Strong written and verbal communication skills
• BS degree in Computer Science or equivalent, Master’s degree preferred.

We are looking for a Business Development Manager/Relationship Manager to build and preserve trusting relationships with our customers.    

Introduction & Acquisitions of new partners - Individual /Corporate clients and meeting the required revenue targets expected from the role & it will be an individual contributor. Self-accelerating & result oriented Adapt acquired knowledge in Change Management.

All possible new prospect partners - INDIVIDUAL /CORP clients in the city.

Duties & Responsibilities -

• Dialogue with our clients to understand their business objectives and challenges
• Analyze partners' data and provide strategic recommendations to clients
• Monitor user reservations and partner promotion
• Build efficiency in support processes for improving partners side experience
• Resolve operational problems on the partners' side within a specified time
• Attend meetings with partner facilities for orientations, resolving issues & relationship building.
• Handle invoicing, including calculation of recharges done
• Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

Required Skills:

• 1-5 years of relevant experience    
• Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
• Highly organized, multi-tasking skills with strong attention to detail.
• Strong work ethic with a relentless desire to go above and beyond.
• Excellent time management skills and ability to work under pressure
• Strong communication and interpersonal skills