Customer Service Associate

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

Job Title: iOS Developer

Location: Noida Sector 63

Experience - 1+ Years

About the Role:

We are seeking a talented and motivated iOS Developer with 2+ years of experience to join our growing mobile development team. In this role, you will be responsible for designing, developing, and maintaining high-quality iOS applications that deliver an exceptional user experience.

Qualifications:

B.Tech in Information Technology or Computer Science, or

M.Tech in Information Technology or Computer Science, or

MCA (Master of Computer Applications).

Key Skills & Experience:

Proven experience in Swift and Java programming.

Strong hands-on knowledge of SwiftUI, UIKit, and Apple’s core frameworks.

Proficiency with Xcode IDE and iOS app architecture.

Experience integrating and working with Firebase services.

Good understanding and implementation of MapKit.

Strong background in integrating third-party dependencies, libraries, and SDKs

Solid problem-solving and debugging skills.

Familiarity with RESTful API integration and mobile app design best practices.

Experience with the entire App Store submission process is a plus.

Responsibilities:

Design and develop robust, scalable, and reusable iOS applications.

Collaborate closely with designers, product managers, and other developers to deliver high-quality features on schedule.

Write clean, maintainable, and efficient code following industry best practices.

Perform unit and UI testing to ensure application performance, quality, and responsiveness.

Identify and correct bottlenecks, fix bugs, and continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Integrate and manage third-party libraries and dependencies as needed.

Ensure the performance, quality, and responsiveness of applications across various iOS devices.

Participate in code reviews and contribute to team knowledge sharing.

What We’re Looking For:

A proactive, self-motivated developer with strong analytical and problem-solving skills.

A team player with excellent communication and collaboration abilities.

A passion for staying up-to-date with new trends and advancements in iOS development.

A commitment to delivering high-quality, user-centric products.

Job Title: Business Development Manager

Location: Lucknow

Employment Type: Full-time

About the Role

We are seeking an ambitious and result-oriented Business Development Manager to drive the revenue growth of our YouTube channel, studio, and production business. The ideal candidate will be responsible for identifying business opportunities, building partnerships, and driving sales through client acquisition, brand collaborations, and influencer tie-ups.

Key Responsibilities

• Identify and pursue new business opportunities for studio bookings, video shoots, podcasts, and other media productions.
• Build and maintain strong relationships with clients, agencies, and production houses.
• Pitch and close deals with content creators, artists, and brands for studio usage and collaborations.
• Develop and implement effective sales strategies to achieve monthly and quarterly revenue targets.
• Collaborate with the production and creative teams to ensure smooth project execution and client satisfaction.
• Negotiate pricing, contracts, and partnerships with clients and vendors.
• Monitor market trends, competitor activities, and emerging business opportunities.
• Prepare sales reports, performance metrics, and revenue forecasts for management review.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 2–5 years of experience in business development or sales, preferably within media, production, or advertising.
• Strong communication, negotiation, and networking skills.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with the media, entertainment, or influencer ecosystem is a strong advantage.
• Ability to work independently and as part of a fast-paced, creative team.

Skill Set Required

• Excellent convincing and analytical abilities
• Strong interpersonal and presentation skills
• Professional and presentable personality
• Must own a two-wheeler or four-wheeler for client visits

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to work with leading creators, brands, and production professionals
• A dynamic, creative, and growth-oriented work environment

Position Overview:

We are looking for an experienced, agile, and strategic Vendor Procurement professional to strengthen and expand our talent and project outsourcing ecosystem. This role is key to managing

vendor partnerships across Recruitment, US Sourcing, SME Hiring, Freelancers, and Project-based Outsourcing. You will work closely with Talent Acquisition, US Sourcing, Project Delivery, and Business Heads to build, onboard, manage, and optimize a strong pool of vendors, freelancers, and sourcing partners.

Key Responsibilities:

•Identify, evaluate, and onboard vendors and suppliers for:

o Recruitment services (India and US)

o US SME sourcing for EdTech and digital projects

o Freelancer talent pools (Instructional Designers, SMEs, Editors, Developers, etc.)

o Project-based outsourcing vendors (domestic and international)

•Manage contract negotiations, rate finalizations, and SLA definitions with sourcing and outsourcing vendors.

•Track vendor performance, quality of submissions, and fulfilment timelines.

•Maintain a live vendor database, contract repository, rate cards, and engagement trackers.

•Ensure compliance with procurement policies, legal documentation, and client-specific requirements.

•Coordinate closely with the US Sourcing Team to align on niche, senior, and freelance talent needs.

•Support pricing discussions, RFP/RFQ processes, and build scalable sourcing pipelines.

•Monitor spend, forecast vendor utilization, and support budget management in collaboration with Finance.

•Present regular vendor performance reports, dashboards, and procurement health metrics to leadership.

Key Skills & Competencies:

•2–6 years of experience in vendor management, procurement, sourcing operations, preferably in staffing, EdTech, BPO/KPO, or digital project outsourcing sectors

•Strong experience in US sourcing and vendor ecosystems (mandatory)

•Solid negotiation, contract management, and vendor relationship-building skills

•Exposure to freelance workforce models, SME staffing, and project outsourcing management

•Excellent communication, coordination, and stakeholder management abilities

•Proficiency in Excel, vendor management platforms, Zoho Recruit, or similar systems

•Strong data orientation—experience in creating and maintaining vendor dashboards and MIS

•Ability to work independently in a fast-paced, hybrid work setup

Good experience in Extraction, Transformation, and Loading (ETL) of data from various sources

into Data Warehouses and Data Marts using Informatica Power Center (Repository Manager,

Designer, Workflow Manager, Workflow Monitor, Metadata Manager), Power Connect as ETL

tool on Oracle, and SQL Server Databases.

 Knowledge of Data Warehouse/Data mart, ODS, OLTP, and OLAP implementations teamed with

project scope, Analysis, requirements gathering, data modeling, ETL Design, development,

System testing, Implementation, and production support.

 Strong experience in Dimensional Modeling using Star and Snow Flake Schema, Identifying Facts

and Dimensions

www.opcito.com

Job Description:

We are seeking a dedicated Golang Developer with 2+ years of experience to join our growing company. You will collaborate with other technical staff to deliver and maintain a fully functional software implementation. We hope you can put your passion for software engineering to work to create highly immersive user applications.

Required Skills:

• 2 - 7 years of Industry experience in the relevant domain.

• Good working knowledge of distributed systems and de-coupled architecture.

• Working knowledge of Container technologies: Kubernetes (preferred), Docker, etc.

• Working knowledge of VMware VCenter, VMware ESXi and VM management.

• Self-motivated, with ability and interest in learning new technologies and adapting quickly to new requirements.

• Good team player with a great attitude to learn.

• Ability to iterate fast in an agile environment.

• Strong analytical and problem-solving skills.

• Strong interpersonal skills - must be able to work effectively as part of a project/ program team and foster team cooperation.

• Must be able to effectively communicate technical information to both technical and non-technical personnel

Responsibilities:

• Design and Development of NSX-ALB's Upgrade and Gslb Infrastructure projects by adhering to the cloud and distributed networks' native design principles.

• Develop software for scale that would be deployed at different types of cloud infrastructures.

• Take ownership of your design and development activity by resolving bugs found in unit testing, system testing and customer deployments.

• Develop multi-cluster/multi-cloud workflows and define industry roadmaps for adoption.

• Develop low latency and high-performance solutions with fully automated test suites.

• Code in Golang for most of your day with a working knowledge of Python.

• Adaptability and multi-language proficiency (shell, Python, Golang)

Why should you join Opcito?

We are a dynamic company that believes in designing transformation solutions for our customers with our ability to unify quality, reliability, and cost-effectiveness at any scale. Our core work culture focuses on adding material value to client products by leveraging best practices in DevOps like continuous integration, continuous delivery, and automation, coupled with disruptive technologies like cloud, containers, serverless computing, and microservice-based architectures.

Here are some of the perks of working with Opcito:

• Outstanding career development and learning opportunities
• Competitive compensation depending on experience and skill
• Friendly team and enjoyable work environment
• Flexible working schedule (Hybrid Work Model: 3 days WFO and 2 days WFH)
• Corporate and social events.

Responsibilities:

● Make outbound calls to potential customers and explain the benefits of Mag Finserv's

gold loan products.

● Qualify leads and ensure that they meet the eligibility criteria for a gold loan.

● Build and maintain a positive relationship with customers and provide excellent

customer service.

● Achieve monthly sales targets and contribute to the growth of the company.

● Follow up with customers to ensure timely repayment of the loan.

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts, and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting