Customer Service Associate

Roles and Responsibilities:
Develop and implement link building strategy
Good written skills
Research and analyze competitor backlinks
Leading keyword research and optimization of content
Should be able to support on other digital marketing activities like On-Page SEO, Social Media Optimization (SMO) and Content Writing
Knowledge in Guest Post Outreach
Assisting with blog content
Should be result orientated

Job title: Technical PM & Solution Architect - Digital Acceleration

Responsibilities:
• Lead Upfront discovery and design for end to end technology architecture (E.g. though not limited to Web, Mobile, CRM, Inventory management, Customer management, Logistics),
• Defining, translating and delivering business vision for the digital journey the organization will be undertaking
• Actively lead the definition and evolution of the solution architecture
• oversee selection/ implementation of new components/applications,
• Identify and ensure all integration touch points of the applications,
• Enhance architecture / governance processes and drive agile innovation with an eye to scale.
• Create a Service oriented architecture
• Leading the technical design process coordinating the various stakeholders towards an agreed solution.
• Providing support to program manager through developing estimates, and dependencies to meet program outcomes.
• Lead technology consulting engagements, solution workshops and due diligence
• Determine the availability and viability of third-party components and services as needed
• Develop and demonstrate proof of concepts
• Maintain the overall portfolio plan with key deliverables and milestone dates. Plan and execute the roadmap for digital.
• Act as a conduit between execs and stakeholders to ensure the technology initiatives are appropriately prioritized and aligned with strategic objectives.
• Serve as a liaison between functional groups within the Technology Team to prioritize program initiatives and escalate critical operational tasks.
• Drive the successful delivery of Digital programs within the Digital portfolio
• Managing multiple Vendor/partner Projects

Requirements:
• Bachelor’s Degree in Systems, Engineering or similar combination of Business and Technology
• Minimum 7 years' experience in the B2C Companies with Design and architect experience
• 5 years of experience planning and deploying delivering enterprise functional and technical solutions to support the business
• Agile/Scrum Software Development methodologies. Knowledge of project management tools...
• Being an agent for change, who uses business architecture to agitate and initiate action and challenge others via business designs and solutions, which drive requirements to the business operational and organizational structures
• Strong Architecture experience including, infrastructure, applications, data and business domains, Retail domain knowledge would an added advantage
• Experience at producing multi-tier, high-availability infrastructure architectures in an enterprise & cloud environment adhering to DR, Business Continuity and availability best practice.
• Experience in the following areas: customer engagement platforms, cloud architectures, PaaS services, API integration, modern application architectures, BI architecture
• Ability to quickly understand business requirements and propose reference architectures and technology solutions. Capable to present options and weigh implementation complexities and risks to recommend the right technical decision
• Experience in web-based and mobile based systems architecture, service-based architecture, enterprise application architecture, as well as experience managing expectations when balancing alternatives against business and financial constraints  

 

Glint is a technically driven hyper local auto care service company that ensures doorstep car maintenance to the customer through monthly based subscription. At present, Glint has served around 1.5+ Lakhs orders with 1000+ monthly subscriptions.

 

At Glint, we believe in working in a collaborative environment. We practice flat hierarchy with more transparency and good flow of information.

 

After a successful operation in Chennai, we are launching next in Coimbatore. 

 

We are currently looking for a Customer Success Executive, Coimbatore.

 

What will you do at Glint?

 

Customer Success Executive are the main interface for the clients with Glint You will work closely with the client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our Customer’s business objectives and the ability to identify and articulate how our solution supports achievement of the Customers’ strategic business goals. You will be responsible to drive value at every juncture of the client's journey- from on-boarding to expansion to renewal to prevention of churn. 

 

• Work closely with the customer to ensure effective and efficient on boarding and drive greater usage/adoption over time
• Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality of our service offering.
• Effective, timely and accurate client communications, establishing and reviewing key performance indicators, and active positive engagement
• Developing efficient and effective management plans for clients renewals and up-sells of services.
• Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients
• Support the resolution of delivery, implementation or technical issues Perform other duties as assigned
• Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn 

 

What we’re looking for:

 

• Consistent performer who handles stressful situations and deadline pressures.
• Experience of 1-2 years of experience in B2C services, Customer Success, Account Management, Business Development, or another client-facing role
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Empathy with a knack for understanding what a customer really needs and why they need it
• Bachelor's degree in any business-related course is an added advantage.

 

Website: https://goglint.in/

Title: Technical Support L3 - Partner Engagement

Department

Service Delivery India - Professional Services - Dedicated Tech - Dedicated Tech

Location: Mumbai

 

Good To Have Skills

Must Have Skills

Communication Skills, Customer Service, Teamwork (Written and verbal communication should be great)

Experience Level

5 - 7 Years (Min 3 yrs)

 

 

Continuous night shifts

 

Excellent Comm skills.

Troubleshooting of (AD & VMware at L2 level) OR (AD & O365 at L2 Level)

 

Rounds of interview:

Recruiter screening

Technical round 1

Manager Round

HR Discussion

 

Roles:

 

Administration and maintenance of Virtualization (VMware, Hyper-V)

Administration and maintenance of O365 email service, ADFS, and AD-Connect.

Administration and maintenance of Azure AD services.

Active Directory maintenance & management, clean-up.

Administration and maintenance of DNS, DHCP.

Administration and maintenance of different Backup Solutions.

Responsible for Business continuity and Disaster Recovery Planning.

Antivirus and Patch Management on Multiple Networks. Basic Networking.

support level - able to configure switches, routers and run debug sessions using common tools - Mandatory.

Need to work on multi domain tasks like Server Maintenance , disk space management , User creation , allocation of rights , mapping shared drives , backup failure troubleshooting, basic firewall troubleshooting ,

External Skills And Expertise

Fluent English speaker - written and verbal communication skills - Mandatory.

Service-oriented a team player and self-motivated.

Able to work independently and take decisions. Demonstrated ability in managing priorities in a fast-paced environment.

High attention to detail, with the ability and passion to troubleshoot complex problems.

Permanent employee, Full-time · Bangalore(Remote)
YOUR RESPONSIBILITIES

You will play a crucial role in reinforcing our Backend Team with knowledge and experience. You will work in Risk Manager team and develop from scratch a completely new application for our growing product, the Corporate Compliance Cockpit (CC Cockpit). The Risk Manager provides the ability to effectively manage risks in your organization to compliance managers and officers. It is embedded into the CC Cockpit - a full featured corporate compliance solution with several other applications and services composed together as micro frontends with Angular.

You will:

• Work with a cross-functional team of engineers to architect, develop, deploy and operate services in a micro-services environment both in backend and front-end. You’ll own your team’s services end-to-end.
• Build scalable and highly available services, always pushing to the next 9 in availability.
• Ensure your service is well tested, architected, and meets your team's coding standards. You’ll drive observability topics such as logging, monitoring, and alerting.
• Support the continual improvement of your more junior teammates via mentoring, pair programming, and code review.

WHAT YOU NEED TO SUCCEED

• Extensive experience with NodeJS and TypeScript (Express is a plus).
• You are comfortable with the ins and outs of NodeJS from libraries and debugging tools to asynchronous code execution, caching and performance tweaking
• Experience in designing REST or GraphQL APIs
• A passion for shipping. Bonus points for Trunk Based Development. CI/CD is your default. Putting code live every day is standard practice.
• Architecture skills – Both code and infrastructure. SOLID and DDD are exciting to you.
• Database performance and optimization skills, especially in MySQL. You can walk us through all the steps in a large query and tell us in which order they are executed and how to optimize the execution path. Explain is your friend.
• Excellent communication skills (in English). You can naturally work with people from different backgrounds, both technical and non-technical. You are comfortable defending your ideas and challenging others. People enjoy working and debating with you.

What will help you start faster (nice to have):

• Knowhow in frontend development (Angular would be a double plus)
• CI/CD (Jenkins or Gitlab CI)
• Practical experience in test-driven-development (e.g. using Mocha)

WHAT YOU CAN EXPECT FROM US

We are offering you the prospect of working for a young and dynamic company with an attractive and performance-related salary.
 With a high degree of independence and creativity within a stable group of companies, characterized by its German roots and steady, sustainable growth, an established player in the European Market, we stand for Corporate Transparency and we uphold transparency as one of our core values. We highly value our working culture, no matter where in the world our offices are.
 Excellent team spirit and the satisfaction of collectively earned success characterize our working climate.
 You will join our Risk Manager Team. Our IR (investor relations) and CC COCKPIT team is highly diverse, we are looking for someone who feels safe in dealing with a high level of autonomy, and a fast-paced working style, while still working for a global player, like EQS is.
 The usual perks apply:
 
  

• Remote work
• Flexible Working Time 
• DevCamps
• Hackathons
• Company Event
• Training & Development

ABOUT US

EQS Group is a leading international provider of regulatory technology (RegTech) in the fields of corporate compliance and investor relations. In working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks and communicating transparently with stakeholders.

EQS Group’s products are pooled in the cloud-based software EQS COCKPIT. They ensure the professional control of compliance workflows in the fields of whistleblower protection and case management, policy management, insider list management and disclosure obligations. In addition, listed companies benefit from a global newswire, investor targeting and contact management, IR websites, digital reports and webcasts for efficient and secure investor communications.

EQS Group was founded in 2000 in Munich, Germany. Today the group employs more than ​550 professionals and has offices in the world’s key financial markets.

Proven graphic designing experience - 

•  A strong portfolio of illustrations or other graphics
•  Familiarity with design software and technologies (such as Adobe XD, Illustrator, Dreamweaver, Photoshop)
•  A keen eye for aesthetics and details
•  Excellent communication skills
•  Ability to work methodically and meet deadlines
•  Degree in Design, Fine Arts or related field is a plus

DevOps Engineer

Company Introduction 

https://www.cometchat.com/">CometChat harnesses the power of chat by helping thousands of businesses around the world create customized in-app messaging experiences. Our products allow developers to seamlessly add voice, video and text chat to their websites and mobile apps so that their users can communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

In 2019, CometChat was selected into the exclusive Techstars Boulder Accelerator. CometChat (Industry CPaaS: communication-platform-as-a-service) has also been listed among the top 10 best SaaS companies by G2 Crowd. With solid financials, strong organic growth and increasing interest in developer tool-focused companies (from the market and with top technical talent), we’re heading into an exciting period of growth and acceleration. https://www.crunchbase.com/organization/cometchat">CometChat is backed by seasoned investors such as iSeed Ventures, Range Ventures, Silicon Badia, eonCapital and Matchstick Ventures.

A global business from the start, we have 60+  team members across our Denver and Mumbai offices serving over 50,000 customers around the world. We’ve had an exciting journey so far, and we know this is just the beginning!

CometChat’s Mission

Enable meaningful connections between real people in an increasingly digital world.

CometChat’s Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users. 

● Quickly build a reliable & full featured chat experience into any mobile or web app

● Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

 CometChat’s solutions are perfect for every kind of chat including:

● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

Position Overview & Priorities:

The DevOps Engineer will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems and software using Infrastructure as Code. This can include the provision of cloud instances, streamlining deployments, configuring virtual instances, scaling out DB servers.

Primary responsibility would be:

• Oversight of all server environments, from Dev through Production.
• Work on an infrastructure that is 100% on AWS.
• Work on CI/CD tooling which is used to build and deploy code to our cloud.
• Assist with day-to-day issue management.
• Work on internal tooling which simplifies workflows.
• Research, design and implement solutions for fault tolerance, monitoring, performance enhancement, capacity optimization, and configuration management of systems and applications.

Work Location:

We operate on a Hybrid model – you choose where you work from! Remotely or from our offices. Currently, our talent is spread across 14 different cities globally.

Prioritized Experiences and Capabilities:

• 2-4 years of experience working as a DevOps Engineer/currently practicing DevOps methodology
• Experience in AWS Infrastructure
• Hands-on experience with Infrastructure as Code (Cloud Formation / Terraform, Puppet / Chef / Ansible)
• Strong background in Linux/Unix Administration
• DevOps automation with CI/CD, a pipeline that enforces proper versioning and branching practices
• Experience in Docker and Kubernetes.

We are looking for freshers who can manage and create Applications.
Here we will provide 3 months of training.

What you’ll do: Write “clean”, well designed code Build efficient, testable, and reusable PHP modules Produce detailed specifications Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality Contribute in all phases of the development lifecycle Follow industry best practices Integration of multiple data sources and databases into one system Creating database schemas that represent and support business processes Develop and deploy new features to facilitate related procedures and tools if necessary Participating in a team-oriented environment to develop complex web-based applications Co-ordinating with co-developers and other related departments To interpret written business requirements and technical specification documents Sending regular updates about project status Capacity to work independently and also as a part of team Building and maintenance of core PHP based applications To fix application issues and code irregularities Responsible for integrating MySQL database with the PHP applications Developing front-end and back-end applications Requirements: Proven website development experience in PHP Solid knowledge of HTML, CSS, Javascript, AJAX etc Knowledge of object oriented PHP programming is a must Understanding of open source CMS like Joomla, Drupal, Wordpress,Magento, etc Good knowledge of relational databases, version control tools and of developing web services Passion for best design and coding practices and a desire to develop new bold ideas Experience in common third-party APIs (Google, Facebook, Payment Gateway etc) knowledge of PHP web frameworks (such as Codeigniter, Laravel, Yii, etc depending on your technology stack) is a plus Understanding of MVC design patterns Understanding of code versioning tools, such as Git Familiarity with SQL/MYSQL databases and their declarative query languages Education & Experience: Any BE/BTech, BCA/MCA CS student with good communication skills in English.