Customer Service Associate

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

Customer Relationship Executive - IT Sales & Services

Work Location : Coimbatore In person

Experience : 1 + Years

Skills: IT Hardware/Software knowledge, Understanding customer needs, Customer

Care,

• Professional attitude and appearance.
• Excellent communication skills
• Exp. in Software/ IT Hardware industrial /Automation Sales & Services
• Good knowledge of social media platforms, trends, and best practices.
• Hands-on experience with Instagram, YouTube, LinkedIn, and emerging platforms
• Greet and assist visitors in a professional manner.
• Manage front desk operations and maintain a welcoming environment.
• Handle Service calls follow-up Emails & queries efficiently.
• Coordinate Sales & Services calls, appointments, meetings, and office schedules.
• Maintain records and update databases as required.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Proficiency with CRM tools and SAP or similar ERP systems for managing orders
• Maintaining the database of the customers on a regular basis into CRM.
• Suggesting solutions based on customers needs and requirements.
• Providing excellent customer service, responding to client feedback and complaints, and making management aware of any issues

Technical Graduate background added advantage

• 1-2 years of proven experience

Backend Developer

*       You will be expected to develop and maintain large-scale complex backend web applications.

*       You will be expected to rapidly learn and apply relevant new technologies.

*       You will be having a high level of interaction with business and product stakeholders.

*       You will be working on the entire web application stack, which includes:

-          Web server hosting

-          RESTful / RPC communication

-          Message brokering

-          Backend application layer, which includes the service and domain layers

-          Data layer for persistence or caching

*       You will be participating in an agile software development cycle, which includes:

-          Design

-          Development

-          Code Review

-          Unit and Integration Testing

-          Deployment

*       You will be exposed to the following technologies:

-          Web application frameworks: Ruby on Rails, Node.js, Java Play, Vert.x, AIOHTTP, AWS Lambda

-          Languages: Ruby, Java, Kotlin, Javascript, Python

-          Datastores: PostgreSQL, Aerospike, Redis, Amazon Redshift

-          Communication: HTTP, Amazon SQS, Sidekiq, Amazon SNS

-          Server Management: Amazon ECS, Docker

*       You will be contributing to products concerning both customers and partner drivers.

*       Product sectors include:

-          Growth: You’ll build tools to help boost user growth on the platform including our industry best driver on-boarding, training and certification system, referral system, and lead management models.

-          Lifecycle Management: Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

-          Transaction Experience: You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

-          Fulfilment: As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

-          Enterprise Solutions: You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimization tools, alerting and monitoring tools, and analytics suite among others.

-  Colleges: All NITs, IIITs and IITs, BITS, PEC, VIT, PESIT, DTU and Indraprastha University

-  CGPA: >= 7.5

Territory Sales Manager

The Territory Manager is responsible for overseeing the sales operations within a designated geographic area or territory. This role involves driving sales growth, managing relationships with key clients, identifying new business opportunities, and ensuring that sales targets and quotas are met. The Territory Manager will work closely with the sales team and senior management to align territory-specific strategies with the company’s overall goals.

Key Responsibilities:

Sales Growth & Target Achievement: Develop and execute sales strategies to achieve or exceed sales targets within the assigned territory. Identify and capitalize on growth opportunities to increase market share and revenue.

Client Relationship Management: Build and maintain strong, long-term relationships with key clients, distributors, and partners in the territory. Regularly meet with clients to understand their needs and provide solutions that align with the company’s products/services.

Market Analysis & Competitive Intelligence: Conduct market research to understand industry trends, competitor activities, and customer preferences within the assigned territory. Use insights to develop effective sales strategies and ensure the company remains competitive.

Sales Reporting & Forecasting: Maintain accurate records of sales activities, opportunities, and customer interactions. Provide regular sales reports to senior management, including forecasts, pipeline updates, and performance analysis.

Training & Development: Assist in the training and development of junior sales staff or account managers within the territory. Share best practices and collaborate on sales techniques to ensure team success.

Cross-functional Collaboration: Collaborate with other departments (e.g., marketing, product management, customer support) to align sales efforts with broader company initiatives. Work with logistics and customer service teams to ensure smooth delivery and fulfillment of customer orders.

Negotiation & Contract Management: Lead negotiations with key clients and partners to close deals. Ensure all contracts are aligned with company policies and profitability goals.

Customer Feedback & Product Improvement: Gather and communicate customer feedback to the product development team to help improve product offerings and services. Act as the voice of the customer within the organization.

Qualifications:

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Experience Requirements:

6+ years of experience in sales, preferably in a similar industry. Experience in managing a sales territory or region is a plus.

Skills Required:

·      Proven ability to meet or exceed sales targets and quotas.

·      Strong communication, presentation, and negotiation skills.

·      Excellent organizational and time management abilities.

·      Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.

·      Ability to analyze market data and customer needs to develop effective sales strategies.

·      Self-motivated with a strong drive to succeed and work independently.

Responsibilities and Duties:

• Expert in Python, with knowledge of Python web framework - Django
• Familiarity with backend automated testing tools and frameworks
• Experience with backend/API development
• Architect, develop and maintain backend libraries/codebase, database & server.
• Develop object-oriented software, with mastery of one or more relevant languages (Django).
• Evaluate competitive and innovative products and design approaches to identify best practices and encourage innovation.
• Understanding the requirement of a client, document the scope and chart out a plan of implementing the scope
• Work with design team to give inputs related to the wire-frames and then the design along with incorporating Client Feedback
• Explore the difference between B2B and B2C projects before implementing the code
• Work in teams of 2-3 on various projects as per the requirement using git as version control
• Having good knowledge of APIs creation and database architecture
• Good Grasp in respective technology (Django)
• Documenting the process and main functions along the developing process
• Design and develop highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance for one of the fastest-growing companies in India.

Required Experience, Skills and Qualifications:

• 3-5 years of experience required
• Strong hand on Django-Python
• Excellent knowledge of using the Git version control system and deployment via Git.
• You have creative visualization, critical thinking, deductive & pragmatic reasoning and can think out-of-the-box
• Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision.
• A self-starter with demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend action.

Key Responsibilities: 

• Develop and Maintain CI/CD Pipelines: Design, implement, and manage CI/CD pipelines using GitOps practices. 
• Kubernetes Management: Deploy, manage, and troubleshoot Kubernetes clusters to ensure high availability and scalability of applications. 
• Cloud Infrastructure: Design, deploy, and manage cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others. 
• Infrastructure as Code: Implement and manage infrastructure using IaC tools like Terraform, CloudFormation, or similar. 
• Monitoring and Logging: Set up and manage monitoring, logging, and alerting systems to ensure the health and performance of the infrastructure. 
• Automation: Identify and automate repetitive tasks to improve efficiency and reliability. 
• Security: Implement security best practices and ensure compliance with industry standards. 
• Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and delivery of products. 

Required Skills and Qualifications: 

• Experience: 2-5 years of experience in a DevOps role. 
• AWS: In-depth knowledge of AWS services and solutions. 
• CI/CD Tools: Experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or similar. 
• GitOps Expertise: Proficient in GitOps methodologies and tools. 
• Kubernetes: Strong hands-on experience with Kubernetes and container orchestration. 
• Scripting and Automation: Proficient in scripting languages such as Bash, Python, or similar. 
• Infrastructure as Code (IaC): Hands-on experience with IaC tools like Terraform, CloudFormation, or similar. 
• Monitoring Tools: Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK stack, or similar. 
• Version Control: Strong understanding of version control systems, primarily Git. 
• Problem-Solving: Excellent problem-solving and debugging skills. 
• Collaboration: Ability to work in a fast-paced, collaborative environment. 
• Education: Bachelor’s or master’s degree in computer science or a related field. 

Position Title: Real Estate Sales Manager

Job Overview:

The Real Estate Sales Manager is responsible for leading and managing a team of real estate sales agents to achieve sales targets and organizational goals. They oversee the sales process, develop sales strategies, and provide guidance and support to agents to ensure exceptional customer service and high sales performance.

Key Responsibilities-

Team Leadership:

Recruit, train, and supervise a team of real estate sales agents.

Provide coaching, guidance, and support to help agents achieve their sales targets.

Set performance goals and conduct regular performance evaluations.

Foster a positive and collaborative team environment.

Sales Management:

Develop and implement sales strategies to drive revenue growth and achieve sales targets.

Monitor sales metrics and KPIs to evaluate performance and identify areas for improvement.

Analyze market trends and competition to identify opportunities for growth.

Develop pricing strategies and negotiate contracts with clients.

Client Relationship Management:

Build and maintain strong relationships with clients to understand their needs and preferences.

Provide excellent customer service and address client concerns or inquiries in a timely manner.

Ensure smooth transaction processes and resolve any issues that may arise during the sales process.

Marketing and Promotion:

Collaborate with marketing teams to develop marketing strategies and promotional campaigns.

Create marketing materials, including brochures, advertisements, and online listings.

Utilize digital marketing channels and social media platforms to reach potential clients and generate leads.

Compliance and Legal:

Ensure compliance with real estate regulations, laws, and ethical standards.

Stay updated on industry trends, market conditions, and legal requirements.

Review contracts and agreements to ensure accuracy and compliance with legal requirements.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Proven experience in real estate sales, with a track record of success in sales management.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and negotiation skills.
• Knowledge of real estate laws, regulations, and market trends.
• Proficiency in CRM software and other sales management tools.
• Valid real estate license (required).

Additional Requirements:

• Willingness to work flexible hours, including evenings and weekends, to accommodate client schedules.
• Ability to travel locally to meet with clients and inspect properties.
• Strong organizational and time management skills.

About NxtWave 

NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs. 

By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.

NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).

NxtWave now has paid subscribers from 250+ districts across India who have spent 200 million minutes on its learning platform so far. In the last 5 months, CCBP 4.0 learners have been hired by 1000 companies including Amazon, Accenture, IBM, Bank of America, TCS, Deloitte and more.

Know more about NxtWave at (https://www.ccbp.in/">https://www.ccbp.in/)

Job Summary

As a Technical Content Lead at NxtWave, You will lead and collaborate with the team to develop, review and manage technical content  in a variety of formats as needed (documents, videos, tutorials, etc). You contribute to the continuous improvement of our technical content process by developing, prioritizing, and maintaining a content strategy and plan

Responsibilities 

• Lead and Collaborate with the team to develop high quality technical content by setting goals and preparing phased rollout plans to thousands of CCBP users

• Collaborate with different stakeholders to understand user needs, prioritize content milestones based on user feedback and product roadmap

• Responsible for creating, developing, reviewing and managing technical content  in a variety of formats as needed (documents, videos, tutorials, etc)

• Ensure all content is up to standards by providing and receiving constructive feedback, make sure follow standards and guidelines

• Contribute to the continuous improvement of our technical content process by developing, prioritizing, and maintaining a content strategy and plan

• Lead technical discussions within the team and be the go-to person for the team for guidance and troubleshooting

• Making effective use of resources during the various stages of the work by ensuring that business objectives are met and deliverables achieved to agreed time, and quality

• Aligning to Agile principles, and adhering to Sprint methodology

• Coordinate with other departments to ensure the right message is being communicated in formats that match audience's technical expertise

• Gather and analyze feedback to identify gaps and enhance the content requirements based on priority

• Qualifications and Skills

• 2 + years of experience in developing the industry-leading content in front-end(HTML/CSS/JS and React) or backend technologies (Python, SQL, NodeJS)

• Strong and self motivated individual and should be able to independently drive decisions with excellent leadership qualities

• Strong command of the English language: an eye for detail, excellent grammar, and proofreading skills

• Ability to work in a fast-paced environment with a team and deliver high-quality work on tight timelines

• Excellent attention to detail and the ability to prioritize and work on multiple requirements simultaneously

• Proven ability in setting goals, and preparing phased rollout plans to thousands of CCBP users by discussing with multiple stakeholders and come up with an optimal approach with existing set of users

• Excellent written and verbal communication skills with a proven ability to communicate complex topics in an understandable way

Qualities we'd love to find in you 

• The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality content

• Strong collaboration abilities and a flexible & friendly approach to working with teams

• Strong determination with a constant eye on solutions

• Creative ideas with problem solving mind-set

• Be open to receiving objective criticism and improving upon it

• Eagerness to learn and zeal to grow

Overview

Location : Hyderabad

Experience : Min 2 years

Job Type : Full time

Working Days : 5 - Day Week

Compensation : 9 - 12 LPA

We are looking for Technology Lead who possesses a passion for pushing technologies to the limits and will work with our team to help build Snapwiz's next-generation platform. If you are a person who loves to face technical challenges, innovates consistently and is never satisfied with status-quo then this is the role for you.

Job Location: IBC Knowledge Park, Dairy Circle, Bannerghatta Road, Bangalore

Role:

• Design and build advanced applications from scratch keeping scalability and performance in mind

• A good handle on both client and server architecture

• Should be a quick learner and willing to go the extra mile in delivering the projects.

• Should be able to work with juniors; help and guide them as needed.

• Work on bug fixing and improving application performance.

• Comfortable in owning large scale products and continuously re-evaluating and innovating.

• A practical risk-taker, innovator and always curious.

Requirements:

• BE/B.Tech/ME/M.Tech degree in Computer Science, Engineering or a related subject

• 5 to 10 years overall experience

• Strong knowledge of Agile development (Scrum)

• Proven working experience in server-side technologies like Java, Hibernate, Spring.

• Strong knowledge of any database technology like MySql or MongoDB

• Awareness of client-side technologies like JS and JQuery.

• Knowledge of the general tech landscape, architectures, trends, and emerging technologies.