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Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

About the Role

We are seeking a highly motivated, detail-oriented, and proactive individual to join our fast-paced leadership team as a CBO’s Office Associate. In this role, you will work closely with the Chief Business Officer, supporting day-to-day activities, assisting in strategy development, and ensuring smooth operations. You will also collaborate with cross-functional teams to contribute to business growth, operational efficiency, and strategic initiatives.

What will you do at Fynd?

• Support the CBO in managing daily priorities, schedules, and operational tasks effectively.
• Assist in the testing and evaluation of emerging business strategies and tools, ensuring alignment with market trends and best practices.
• Participate in research, development, and execution of strategic business scenarios to simulate real-world outcomes.
• Provide concise, actionable insights and feedback on business strategies, operational efficiencies, and potential areas for improvement.
• Collaborate closely with internal teams to identify challenges, implement solutions, and drive decision-making processes.
• Assist in preparing high-quality presentations, reports, and documentation for reviews and strategic discussions.
• Actively contribute to quality assurance for business processes, ensuring smooth workflows and adherence to deadlines.
• Maintain and update key documentation, including strategy roadmaps, progress trackers, and meeting notes.

Some Specific requirements

• Excellent written and verbal communication skills with the ability to articulate findings, updates, and recommendations effectively.
• Ability to work independently and collaboratively in a dynamic, high-performance environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• A problem-solving mindset with a creative and diverse approach to tackling challenges.
• Strong organizational skills with a commitment to high-quality work and the ability to prioritize tasks efficiently.
• A proactive attitude and the ability to manage tight deadlines and occasional extended hours when required.

Why Join Us?

• Work directly with the CBO and gain hands-on experience in strategic business operations and decision-making.
• Opportunity to influence key business strategies and contribute to innovation within a fast-paced, growing organization.
• Exposure to cutting-edge tools, processes, and business practices, fostering professional and personal growth.
• A dynamic work environment that values ideas, learning, and impact-driven performance.

Please Note:

• This is a full-time, on-site position (no WFH).
• A flexible work schedule is expected, including occasional extended hours based on business requirements.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University

We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We are looking for a Frontend UI Developer to translate UI/UX designs and/or wireframes into User Interfaces using HTML, CSS, Javascript and jquery. He/ she will be responsible for a pixel-perfect conversion of the defined layout. They need to be competent with responsive coding/adaptation to ensure the correct rendering of the design when viewed on various formats including web, mobile, etc. The Front-end coding resource also needs to be familiar with design conventions and best practices and needs to follow the same to write easily scalable code

JD –

Having experience in Implementing Integration Solutions using Oracle Integration Cloud Service.

Developed integration between SaaS application (Oracle Cloud ERP, Oracle Cloud HCM) and between SaaS and PaaS application

Should have worked extensively on minimum 3-4 Technology Adapters like File, Database, Oracle ERP & FTP adapter

Should have excellent skill in Web Service technologies such as XML, XPath, XSLT, SOAP, WSDL, and XSD

Experience in all phases of software development lifecycle from gathering requirements to documentation, testing, implementation and support Ability to troubleshoot technical and configuration issues

Should be able to communicate effectively with the functional & technical groups and various technical team members.

Ensure completion of tasks, milestones, and components including Technical specifications, design specifications, configurations, quality assurance, implementations, and project reviews

• Expert software implementation and automated testing
• Promoting development standards, code reviews, mentoring, knowledge sharing
• Improving our Agile methodology maturity
• Product and feature design, scrum story writing
• Build, release, and deployment automation
• Product support & troubleshooting

Who we have in mind: 

• Demonstrated experience as a Java
• Should have a deep understanding of Enterprise/Distributed Architecture patterns and should be able to demonstrate the relevant usage of the same
• Turn high-level project requirements into application-level architecture and collaborate with the team members to implement the solution
• Strong experience and knowledge in Spring boot framework and microservice architecture
• Experience in working with Apache Spark
• Solid demonstrated object-oriented software development experience with Java, SQL, Maven, relational/NoSQL databases and testing frameworks 
• Strong working experience with developing RESTful services
• Should have experience working on Application frameworks such as Spring, Spring Boot, AOP
• Exposure to tools – Jira, Bamboo, Git, Confluence would be an added advantage
• Excellent grasp of the current technology landscape, trends and emerging technologies