Administrative Executive Role

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Here is the exciting opportunity to work with one of the top 40 Data and Analytics Company worldwide, as recognized by Gartner.

LinkedIn: InfoCepts: Overview | LinkedIn

Website: https://www.infocepts.com

WFH/WFO/Hybrid (Flexible working mode)

Location: Chennai/Bangalore/Pune/Nagpur

Responsibilities:

• Acting as MicroStrategy expert to advice customers in defining MicroStrategy Roadmap, Security guidelines and MicroStrategy architecture for Complex enterprise systems.
• Working directly with our clients, prospects and partners to deliver high quality business intelligence solutions to our customers
• Working with the management on creating project estimates and resource planning
• Developing and testing detailed functional designs for business solution components and prototypes
• Incorporate best practices and standards in metadata and report/dashboard development

Preferred Background:

• 3+ years of experience on MicroStrategy Desktop, Architect, Web
• Experience on Intelligent Cube Development, Custom widget, visualization development and implementation
• Hands of experience on Project creation, schema objects creation, Development of queries, documents & dashboards with flex based widgets
• Experience using Enterprise manager monitoring, auditing and performance tuning and VLDB settings
• Experience in development & integration which will include setting up configuration management, developing components, peer review, creating unit test plans & performing unit testing

Kindly share your resume along with your details below

Name

Contact Number

Email

Current CTC

Expected CTC

Holding any offer & its package

Last working date / Notice Period

Current Company & Payroll

Total IT Experience

Relevant Experience

Location

• Must have applied knowledge of Python and trending data libraries.
• Experience on Python Backend Development framework like Flask, Django etc.
• Must have experience working on AWS (Lambda, EC2, S3, API Gateway etc).
• Must have experience working on SQL optimization and performance tuning.
• Nice to have technical knowledge in any ETL/ BI Tools (Datastage, Informatica, Alteryx, Microstrategy, RDM, MDM etc.

• Demonstrated experience as a software engineer, with at least 3-5 years’ experience in technology roles
• Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
• Experience with the Java programming language and frameworks such as Spring & SpringBoot
• Experience with front-end Javascript frameworks such as ReactJS
• Experience working in databases and SQL queries for high-performance 
• Experience and keen understanding of the value of working in agile teams
• A “quality-first” mindset, with experience working in continuous integration environments
• Highly effective at communicating
• Respect for other team members and a highly collaborative approach to working and learning together

Job Role:  

• Ability to consistently produce clean, efficient code based on client specifications  
• Ability to integrate software components and third-party programs to meet specifications  
• Reliability and proficiency in verifying and deploying programs and systems  
• Ability to troubleshoot, debug and upgrade existing software  
• Collaborative mindset and willingness to recommend and execute improvements  
• Commitment to optimization and accountability evident in creating technical documentation for reference and  reporting  

 Must Have 

·         Must Have:  React native development,Android/iOS Native Development Experience  

·         Good To Have: MySQL, TypeScript, Ionic 

Personal Skills:   

·         Organized, self-motivator, great communicator, detail oriented and fast learner.   

·         Excellent written and verbal communications skills at the business and technical level   

·         Strong work ethics, commitment and team work   

·         Should be a good team player & ready to shoulder additional responsibility   

Technical Competencies

• Strong Java/J2EE development experience with demonstrated ability to develop and troubleshoot large mission applications & Software Products
• Experience on exception handling, correct use of data structures, multi-threaded programming, memory management and application tuning
• Excellent exposure in Object Oriented Design skills using Java/J2ee along with:
• Core Java Language (Collections, Concurrency/Multithreading)
• JDBC concepts (connection pooling, statement, result set)
• Web Technologies (Struts/Struts 2, Spring (IOP, MVC, AOP), Hibernate, JSP, Web services)
• Database optimization and profiling
• Core/JEE/Integration Design patterns/UML
• Should have experience in Unit Testing
• Good hands on experience with RDBMS like MySQL/Oracle with ability to write SQL Queries/Stored Procedures/Triggers/Joins/View etc
• Practical application of software product development standards and methodologies including Agile, XP, Kanban, RUP and UML
• Ability to apply design patterns consistently and also accurate when building per design requirements
• Good experience in source control, unit testing, code verification, documentation, automated build, continuous integration, metrics, and code reviews.
• Demonstrated problem solving, analytic and troubleshooting skills.
• Strong written and oral communication skills are required to effectively engage internal stakeholders and their technical representatives.