HR Executive

Job Description:

BikeFixup is looking for a Customer Support Specialist to handle customer queries, maintain records, and ensure a seamless service experience. If you have strong English communication skills and a customer-first attitude, we’d love to have you on our team!

Key Responsibilities:

• Handle inbound and outbound customer calls, WhatsApp, and emails.
• Maintain accurate records of customer interactions and service requests.
• Assist customers with service bookings, complaints, and inquiries.
• Coordinate with mechanics and the operations team for smooth service execution.
• Follow up with customers for feedback and resolve any issues.
• Ensure customer satisfaction by providing timely and professional support.
• Work in a rotational week-off setup and manage workload effectively.

Requirements:

• Good English communication skills (verbal & written).
• Experience in customer support or a similar role is preferred.
• Basic knowledge of CRM software and data entry.
• Problem-solving skills and the ability to handle customer concerns professionally.
• Comfortable working in a fast-paced environment and adapting to changes.

Responsibilities 

• Collaborate with the core team building a state-of-the-art blockchain based SaaS platform. 
• Building mobile applications using latest technologies leveraging Android, node and mongo. 
• Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. 
• Backend RESTful API Design and server-side development for web and mobile apps. 
• Develop and design database schemas on MongoDB. 
• Perform code reviews and unit tests to ensure code consistency and maintainability. 

Minimum Qualifications & Qualities 

• Passion to solve complex problems of agriculture in a dynamic start-up environment 
• Flexible, curious, exploratory, and can-do attitude 
• Great sense of ownership and ability to work with very limited supervision 
• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience. 
• 1+ year of hands-on coding expertise in software engineering. 
• Experience with Android, Node.js, mongodb
• Ability to speak English fluently. 

Preferred Qualifications 

• Strong programming experience of 1+ years with Android, Node.js, Express.js, MongoDB. 
• Strong problem solving/troubleshooting skills. 
• Experience with SDLC in an Agile work environment using tools like Jira and GitHub. 
• Knowledge and experience of NoSQL Databases is a must. 

• Knowledge of AWS Services like ECS, EKS, EC2, S3, Lambda, Load Balancing, Route 53, API Gateway along with Infrastructure provisioning and optimization is an advantage.
• Experience with DevOps, CI/CD pipelines on Jenkins, GitHub Actions,
• Experience with containerization environments like Docker & Kubernetes is an advantage. 
• Familiar with TDD, CI/CD, Infrastructure as Code
• Knowledge of any Blockchain protocols like Hyperledger is clearly an undue advantage

Responsibilities

• Interact closely with design, product, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Turning UI/UX designs into prototypes, creating excellent interactions from designs, writing reusable content modules and maintainability of the code.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively.
• Review and Optimize application usage, by monitoring key metrics, for maximum speed and scalability
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Requirements

• 5+ years of relevant work experience as a web developer, UI developer, Angular Developer or front-end engineer.
• Sound knowledge in HTML, CSS & JavaScript.
• Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system
• Proficient with Typescript (Angular 2 & above)
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
• Passionate to create good design and usability
• A team player with excellent communication skills

We are looking for a energetic and smart individual who can act as an assistant to our CEO and engage in daily activities at Spacenos.

• Street smart attitude.
• Ability to learn and improvise.
• Problem solving and analytical ability.
• Passion for technology and products.
• Should be able to sell anything to anyone.

• Multi-tasking and efficient time management.

1. Support the CEO in day to day activities at Spacenos.
2. Collaborate and engage with different teams.
3. Improvise the plans and optimise activities.
4. Deliver smart ideas and solutions to problems.
5. Pitch and sell anything and everything.

6. Act as a bridge between teams and the CEO.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Apply soon, the earliest applicant would be preferred over the late applicants.

• Design and develop innovative, company impacting products and services to support infrastructure operations
• Design, develop and implement object-oriented PHP applications from prototype through implementation
• Integrate open source and commercial enterprise applications into an exposed API and web-based portal
• Create highly scalable and performant REST/SOAP web services
• Keep focus on end users and goals all through the development process
• Work closely with product management and stakeholders to ensure applications meet needs and expectations
• Adhere to the highest levels of technical discipline and excellence to set a standard for the larger development organization

Requirements

• Bachelor's Degree in Computer Science, related field, or comparable extra work experience
• Solid experience with SQL and relation databases
• Solid experience with Object Oriented Design and Development
• Experience Developing API Interfaces
• Experience with version control systems, preferably Git

Beneficial Skills

• Experience with non-relational data stores such as ZooKeeper or Memcache

• Prospecting leads and contacting them to pitch the product/ service
• Actively seeking out new sales opportunities through cold calling, networking and social media
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams

• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Excellent command of MS Office, CRM
• Excellent phone and presentation skills.
• 1+ years of sales experience.

Responsibilities: -

• Designing of look-books and visually stunning collateral
• Understanding client’s needs
• Create engaging and on-brand graphics for various social media platforms

Requirements

• 1+ year of work experience
• Hands-on experience with layout design
• Degree in Design, Fine arts or Related field
• Work from office in Mumbai