Content Writers

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!

The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success

Job responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java and C++
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls
• Exposure to iOS (SWIFT) and Android (Native) App support & development

Role and responsibilities

·      Collect requirements, design, develop and test software code.

·      Fix bugs and provide production support.

·      Prioritize multiple tasks and manage time effectively.

·      Learn new technologies outside his/her primary skills.

·      Develop solutions to challenging problems.

·      Effectively communicate with team members, project managers and clients, as required.

Technical skills requirements

The candidate must demonstrate proficiency in,

·      SQL, PL-SQL & RICE Components.

·      Develop applications, reports and interfaces using standard Oracle development methodologies.

·      BI Publisher, RDF/XML & Discoverer Reports.

·      Form Personalizations.

·      Unit test the reports with standard E-Business suite application.

·      Performance Tuning & Optimization.

·      Table-level technical knowledge of OM, Inventory Management, Purchasing, GL, AR, AP, and FA.

·      SQL Developer, TOAD, SQL Loader

Nice-to-have skills

·         SQL Tuning

·         EBS Finance/SCM functional knowledge

·         Performance Improvements and External Integrations

·         Ability to develop applications and modules keeping scalability and performance in mind.

Greetings from colan infotech!!!

Sale company products to customers over phone, email etc

Qualififcation - any graduate

The VP Presales is a leadership role who ll work closely with the founders & CXOs on various strategic initiatives.

• Setting up the inbound, outbound process globally 
• Setting up smb sales engine for global markets 
• Expert in defining GTM initiatives and rolling this out with proper tracking 
• Liaisoning with marketing, sales and finance team to track ROI and optimise cac 
• Using best of technology and practices to scale the operations  

• Overall experience of 8-10 years out of which atleast experience of 3 to 4 years in setting up the process for a SaaS company in india selling to global markets 
• Working out of bangalore office and mostly in Usa time zone with overlap for india markets 
• Hands on experience to pick initiatives and work himself and then train team on calling pitch, email formats, campaigns creation and handling inbound engine.
• Is deeply analytical, comfortable navigating data and working in ambiguity.
• Exemplary communication and relationship building skills at all levels from senior executives to Individual Contributors. 

You will closely work with the founders. You will provide constant updates to the board and the other Sr management teams. 

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, Dubai.

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interviews. There ll be three rounds of interviews. 

What is FCG? 

FCG, a product-based technology consulting company serving top North American clients and providing the most innovative technology solutions from the past 10 years in the domain of Utility, gas pipeline, roadways and permitting systems. We are made up of more than 50+ software professionals and researchers (and growing) who live and breathe technology. With our core principles and values, we always believed in challenging ourselves to bring out the best products and to constantly improve and invest in latest technologies such as Cloud Computing, Dev-Ops, GIS, Big Data and Analytics.

We are an STPI unit operating from IT park Bhopal with high end infrastructure and due to COVID-19 we are providing the work from home.

Why work at FCG?

FCG is on a mission to create a place where you can learn and grow, where your ideas are valued and where you can do cool things, all while contributing to the larger success of the company. At FCG we incorporate and promote a culture of creativity, innovation, and collaboration to allow everyone to do their best work every day. Our core management team aims to provide you very friendly environment with guidance at every step.

Education

Bachelor's/Master’s degree in Computer Science/ Information Technology with overall high academics.

Experience

3- 5+ years of experience as a .Net Application/Software Developer

Job Requirements

The Software Developer must be able to demonstrate the following skills and experience (either through in an internship, previous employment, or in a college project):

• Bachelor’s Degree or higher in Computer Science or equivalent field
• 3-5+ years of experience with C#, .NET 3.5 and above framework, Visual Studio 2012 and above, http://asp.net/">NETWeb Forms, and IIS 6/7; Familiarity or experience with server design/architectural patterns (e.g. Model-View-Controller (MVC)), and general Server-Side Development (e.g. ASP.Net, SQL Server, Oracle, PHP)
• Experience with SQL, JavaScript, AJAX, JSON, jQuery, HTML/HTML5, CSS/CSS3, JSON Requests, Responsive Web Development, and cross browser development is a PLUS.
• Experience in other languages such as mobile based (Objective-C, Java, Swift, etc.) is a PLUS.
• Experience with GIT, Subversion, or similar version control systems.
• Understanding of Design Patterns and Object-Oriented Concepts.
• Experience with the software development lifecycle (SDLC), including requirements analysis, development, production deployment and maintenance; Experience or understanding of working in an Agile environment

• Ability to function well in a collaborative, team-oriented environment.
• Ability to write technical documentation for internal or external developer/technical audiences.
• Applicant must possess good written and spoken English language skills (fluent or highly conversant in English).

Role & Responsibilities

Depending on current project needs, responsibilities could entail any of the following:

• Translate application storyboards and use cases into architecture concepts and pseudocode
• Design, build, and maintain efficient, reusable, and reliable C# code by writing clean, scalable code using Object Oriented Programming Principles (OOP) and our defined Development Standards guide
• Ensure the best possible performance, quality, and responsiveness of applications by identifying any observed bottlenecks and bugs, and suggesting solutions / technical alternatives to mitigate and address these issues; Make recommendations and/or changes towards the development of new code or reuse of existing code, and improve/streamline processes and systems
• Support projects through entire Software Development Lifecycle (SDLC) by participating in the requirements analysis and research gathering (R&D) process, and/or writing documentation such as technical specifications, user guides, and other forms of documentation.
• Interact with team members (end-users, testers, distributors, analysts and project/release managers) in a team-oriented fashion
• Follow software development methodologies and best practices
• Ensure system improvements and tickets are successfully implemented through following up with developers and QA team

• The candidate should expect to work in a global virtual team spread across North America and India team members, sometimes across multiple time zones.

• The candidate may be assigned to more than one role or project at a time.
• Our ideal candidate will be a self-motivated team player committed to delivering on time and should be able to work with minimal supervision.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

• A Bachelor’s degree, with sales as your core dream.
• Proven Sales Experience.
• Fantastic track record of meeting sales target.
• A passion towards multitasking and team building.
• Ability to work under pressure.
• Strong problem-solving, organizational and management skills.
• Excellent negotiation, convincing and consultative sales expertise.
• Effective communication skills.
• Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

• Strong verbal and written communication skills.
• A versatile personality with above average organizational and planning skills.
• A person with critical thinking and problem solving ability.
• A good team player with creation and handling of team.
• A customer centric person with customer centric business agenda.
• An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
• A person who can develop transparent marketing strategies to expand brand recognition.

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.