Physical Design Engineer

Responsibilities

• Develop high-quality mobile applications using the Flutter framework.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Write clean, efficient, and maintainable code.

• Identify and resolve performance and security issues.

• Stay up-to-date with the latest Flutter trends, tools, and technologies.

• Mentor and provide guidance to junior developers as needed.

• Participate in code reviews to maintain code quality and consistency.

• Support test and deployment of new products and features.

• Coordinate cross-functionally to insure project meets business objectives and compliance standards.

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We are looking "SAP PS Functional Consultant" with good experience 7+ Years of Experience in SAP PS support / implementation with knowledge of integration to other modules. 

• Will be able to Configure SAP PS Module as per Change Requests, Assessment Reports & Business Blueprint Documents. 

• Must be able to produce/perform System Configuration, System developments & Testing Reports and conduct Training Sessions. 

• Able to conduct User Acceptance Testing and Training Sessions. 

• Able to Handle project Testing Data & Project Cutover Data. 

• Expert in Master Data Management of SAP PS related Objects. 

• Support End Users for all SAP Project Systems processes including cost planning, controlling & procurement items. 

• Able to support reporting requirements from Business. 

• Ability to communicate effectively.

About RARA NOW

Not just a delivery company

RARA NOW is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.

RARA NOW is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RARA makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RARA is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.

We are a distributed team with the company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.

Future of eCommerce Logistics:

Data-driven logistics company that is bringing in same-day delivery revolution in Indonesia

Revolutionising delivery as an experience

Empowering D2C Sellers with logistics as the core technology

About the Role:

3+ years of experience in frontend technologies and progressive web applications development

Expert in using of design patterns, data structures and algorithms

Should have sound understanding of design architecture and principles, coding frameworks like react.js, angular.js, vue.js, node.js, next, js, express.js etc.

Experience with popular JS libraries like Ember, Babel, Typescript, Webpack, Socket etc.

Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises

Strong proficiency in JavaScript, AJAX, HTML5 CSS3 JSON, including DOM manipulation and the JavaScript object model

Translating designs and wireframes into high-quality code

Knowledge of Redux, React.js and its core principles

Good experience on Web Service Integration ( REST, JSON, XML), Cloud technologies - AWS, FCM

Proficient with debugging and testing tools to troubleshoot and optimize the UI

Exposure to scm tools like git, CI/CD of android systems, code coverage tools like SonarQube, etc.

Good to know hybrid platforms like Cordova, Ionic, React Native, Flutter, etc

Bachelor degree in Computer Science or related discipline preferred

Relevant work experience in ASP.net, C#

At least 2 years of experience with WCF Services

Very strong C# fundamentals
Has experience in building applications in C#

Experience and proficiency in client-side scripting languages, in particular HTML, CSS, and JavaScript

Experience and proficiency in cloud environment, in particular AWS

Additional skills-

- experience of handling Photon Engine

- knowledge of Scripting language like Python, Shell

- Knowledge of apache web server and php application deployment

- Performance monitoring- apps and cloud infra

Role Description :

- Good Understanding of Java 8 with proven hands-on skills
- Experience in Spring Framework - Spring Boot, Spring Data, Spring REST
- Experience in Spring Reactive
- Experience in Git, Gradle / Maven
- Practitioner of clean code and SOLID principles
- Able to test drive features
- Can debug code at ease and ensure quality code is produced
- Knowledge of design patterns
- Comfortable with agile practices, user stories and task breakdown
- Understands REST principles and Micro services
- Experienced with technologies such as
- Required Java, Spring Boot
- Good to have Maven, GIT, Swagger, PCF, Rabbit MQ
- Good API skills technology such as Rest Webservice
- Good foundation in data structures, algorithms and OO Design with rock solid programming skills
- Experienced on creating unit test using JUnit, Mockito or PowerMock
- Experienced on mark up language such as JSON and YML
- Experienced on using Quality and Security scan tools such as Sonar, Fortify and WebInspect
- Experienced on agile methodology

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

• Test Strategy, Test Planning, Test Management, Test Case Writing
• Functional, Integration, System & Regression Testing
• Defects Reporting, Tracking & Retesting
• Entire Test Life Cycle Management
• Good in Manual Testing
• Manual testing of front-end, API
• Monitoring and debugging issues in both staging and production environments
• Ability to adapt to changing priorities in a highly multi-tasked environment
• Must be self-motivated and results-driven
• Self-learning through self-exploration and documentation of the tool.
• Must have a hunger for knowledge and drive to increase product and domain expertise
• Detail and project-oriented with a focus on quality and passion in the work at hand
• Ability to effectively communicate and support our customers over email and web requests
• Ability to communicate easily with a diverse group of people

Qualifications

• Knowledge of any Application Lifecycle Management (ALM) tools like Jira or similar bug tracking tools - MUST
• An ability to rapidly grasp and apply complex business and technical concepts
• An ability to work with minimal supervision
• Excellent English Speaker - MUST
• Technical English writing in high level
• At least 2 Years and a maximum of 7 years of manual testing experience on web application
• Knowledge in SQL basic queries
• Knowledge in testing REST APIs
• Certification of ISTQB

Customer / Tech Support Engineer JD

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

• Participate in requirement, design discussions, and come up with solutions according to functional specifications
• Develop in-depth product expertise as a master Fulfil user and teacher
• Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
• Technical support and troubleshooting production issues and solution implementation
• Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
• Identifying and resolving application issues, providing feedback for product improvements and overall direction
• Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
• Involved in other programming and documentation including API references, guides, and tutorials
• Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

• Demonstrated proficiency with Python and SQL
• Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
• Ability to adapt and write high-quality code that will be peer-reviewed.
• Familiarity with code versioning tools like GIT.
• Experience in working with web services i.e. HTTP, REST, JSON
• Superior interpersonal and customer support skills to provide excellent service