Packaging Machine Sales Engineer - Mumbai & Delhi

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

What you will be doing

• Building and maintaining Java micro services.
• Develop new features and improve existing features of the application.
• Coding, Implementing, Unit Testing and Documenting Java based services.
• Design, build, and maintain efficient, reusable, and reliable Java code.
• Code reviews and ensuring adherence to software development standards.
• Contribute to team and organizational improvements in process and infrastructure.
• Participating in requirements gathering and functional specification activities.
• Resolving and helping to mitigate production issues.

What you need to be successful

• Has proven himself as a solid individual contributor and has some initial management ability
• Understands the culture and upholds it
• Well respected with the team
• Looking to grow more as a manager than as an engineer
• Split time b/w hands-on technical work and people management of a small team
• Be a role model for the people in your team
• Responsible for team mentorship, technical planning, resource allocation & project delivery
• Build solid working relationships with counterparts outside engineering
• If we shortlist you for a lead role, then you'll have to mentor SDE-1 towards their SDE-2 journey.
• Progress up to manager in 2-3 years
• Strong Data Structure and Algorithms
• Experience of building micro services architectures, developing RESTful services,continuous integration, unit and integration testing.
• Proficient with SpringBoot, Hibernate, JUnit and other Java frameworks apart from RDBMS and NoSQL databases - PostgreSQL, MongoDB
• Gauge or other BDD frameworks and experience in Fintech would be preferred.

- Role & responsibilities

Prospecting & Lead Generation:

• Leverage LinkedIn and other professional networks to identify and qualify potential leads within target industries.
• Build and maintain a strong pipeline of qualified prospects, ensuring steady new project acquisition.

Client Engagement & Relationship Management:

• Engage in consultative selling to understand clients' needs in marketing automation, web development, and digital marketing.
• Establish and nurture relationships with C-level executives and decision-makers.

Sales Process Management:

• Manage the end-to-end sales process, from initial outreach and discovery calls to negotiation and closing deals.
• Prepare tailored sales proposals and presentations aligned with clients business goals.

Market & Competitor Analysis:

• Conduct market research to identify industry trends, client requirements, and competitor offerings in the digital marketing and web development space.
• Provide insights to shape Gyanwaves service offerings and ensure alignment with market demand.

Cross-Department Collaboration:

• Work closely with the marketing, development, and project management teams to develop solutions that meet client needs and ensure successful project delivery.
• Act as a liaison between clients and internal teams to ensure project requirements are clearly defined and met.

Metrics & Reporting:

• Track and report on key performance indicators (KPIs) related to lead generation, conversion rates, sales cycle duration, and revenue growth.
• Regularly update the CRM with accurate and detailed information on all client interactions and deal progress.

- Preferred candidate profile

• Certification in digital marketing or web development.
• Experience in selling IT consultancy or software solutions.
• Knowledge of marketing automation platforms (e.g., Marketo, HubSpot) and web development frameworks.

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!

Software Engineer

Responsibilities

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• Help us make decisions to shape our REST APIs for developers worldwide
• Think outside the box, adapting the latest software technologies
• Contribute to open source
• Be involved and drive product & design discussions.
• Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams

Requirements

• Graduation in any technical stream
• A minimum of (3 to 5 ) years of relevant experience
• Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
• Good architectural & design skills.
• Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
• Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
• Experience in Docker/Kubernetes is a plus
• Ability to build a feature from scratch & drive it to completion
• A willingness to learn new technology, whatever lets you deliver the best product

• Have worked at a product company is a plus

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

Do you speak about designs and creativity? We can offer you an exciting role where you can use this passion to design User Interface/User Experience for enterprise applications. We believe that having the right team is intrinsic to getting the best outcomes possible and this is why we are looking for the Application (UI/UX) Designer to join us.

Responsibilities:-

• Portfolio which showcases your UI/UX knowledge as per industry standards.
• Knowledge of responsive web-based application designs for desktops, tablets and mobiles screens.
• Knowledge of preparing wireframes and prototypes for applications. The design should be validated with actual client requirements and expectations.
• Should have a good hold in Adobe Design Suite focusing on Adobe XD, Photoshop, and Illustrator.
• Knowledge of creating and maintaining Design Systems.
• Knowledge of material & ios design standard.
• Proficiency with UX design process, Lean UX methodologies will make valuable contributions
• Ability to build strong relationships with technical teams. The technical team will configure the applications in different frameworks ex. React.js, Angular etc...
• Positive, can-do attitude in the face of complication, adversity, tight deadlines and fluctuating workload.

Desired Candidate Profile:-

• Minimum 2 years of IT experience in professional enterprise application user interface designs.
• Should have experience designing responsive user interface for desktops, tablets and mobiles web-based enterprise applications.
• Must have experience in design solutions by understanding the client’s requirements.
• Must have experience in designing user-centric, easy to use, simple, intuitive, consistent user interface for applications.
• Experience of building user-centric design in an agile environment with proven experience in rapid, iterative low and high fidelity prototyping/wireframing.
• Excellent communication skills in English language is a must. 
• Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
• Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

• 5+ years of experience in Healthcare domain
• To understand the problem statements which includes Change Requests
• To closely interact with Clients, Design and Development Team Members and Testing team
• Good Communications in English
• Should be familiar to Agile methodologies