Content Writer for Blockchain and Cryptocurrency market

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

ob Description – Head of Social & Content

Company: Indian retail sweet and snacks brand

Location: Lawrence Road Industrial Area, Delhi

Work Mode: Work From Office

Experience: 10+ years

Work Schedule: 6 days a week

About the Company

It's is a fast-growing Indian retail sweet and snacks brand focused on nostalgic, homemade-style products with a strong emphasis on clean labelling, healthier alternatives, and authentic storytelling.

Our long-term vision is ambitious, to build a brand that achieves what traditional legacy brands accomplished over decades, but at a much faster pace.

Role Overview

• The Head of Social & Content will own the brand’s organic social media and content strategy end-to-end.
• This role will be responsible for building a strong, culturally relevant brand voice across platforms.
• The role requires deep expertise in creating high-performing organic content for brands, influencers, and digital communities.
• The individual will work closely with founders, marketing, creative, and external partners to build long-term brand equity and audience loyalty

Key Responsibilities

• Own and lead the organic social media and content strategy across platforms such as Instagram, YouTube, Facebook, and emerging channels.
• Implement the brand’s voice, tone, and storytelling approach across all social and content touchpoints.
• Build and scale content formats including short-form videos, reels, long-form content, community posts, and influencer-led narratives.
• Drive consistent growth in followers, engagement, reach, and community interaction through organic content.
• Collaborate with influencers, creators, and cultural partners to amplify brand storytelling.
• Work closely with internal teams to align social and content narratives with product launches and brand campaigns.
• Track content performance, platform trends, and audience insights to continuously optimize strategy.
• Build, mentor, and manage internal content and social media teams as the brand scales.

Desired Skills & Qualifications

• Minimum 10+ years of experience in social media, content, or digital brand building.
• Ability to bring a vision to life via content
• Proven expertise in creating and scaling organic content for brands, influencers, or large digital pages.
• Strong understanding of social media algorithms, content trends, and platform-specific best practices.
• Experience building brands with high organic engagement and cultural relevance.
• Ability to think strategically while staying deeply hands-on with content creation and direction.
• Strong creative instinct combined with data-driven decision-making.
• Excellent communication, leadership, and stakeholder management skills.

Why Join Us

• Be part of building a ₹1000 Cr consumer brand from the ground up
• Opportunity to work closely with founders and leadership
• Long-term wealth creation through ESOP participation
• High ownership, high impact role in a fast-scaling organization

Role Overview:

The AI Research Intern will focus on natural language processing (NLP) and working with large language models (LLMs). They will assist in refining and testing the retrieval-augmented generation (RAG) system for CopilotGTM.

Key Responsibilities:

• Assist in developing and refining NLP models to answer customer queries.
• Research and implement improvements to minimize hallucinations in the LLM.
• Test RAG model configurations and provide feedback to improve accuracy.
• Work with the engineering team to improve real-time product recommendations and responses.
• Analyze datasets and fine-tune models for specific use cases (e.g., sales, compliance).

Skills Required:

• Strong understanding of NLP and familiarity with LLMs (GPT, BERT, etc.).
• Basic coding experience in Python.
• Knowledge of data handling, data processing, and model training.
• Problem-solving ability and eagerness to experiment with new techniques.

Preferred:

• Experience with libraries like Hugging Face, PyTorch, or TensorFlow.
• Familiarity with retrieval-augmented generation (RAG) systems.

Company Overview:

We are a dynamic & innovative company in the Automation sector, committed to delivering high-quality products/services to our customers. As we continue to expand our business, we are seeking a motivated Sales Representative to based in Bangalore.

Job Summary:

As a Sales Representative, you will play a pivotal role in driving the growth of our company in Bangalore City. Your primary responsibility will be to establish and maintain strong relationships with potential clients, generate new leads, and close sales to meet and exceed targets. You will be the face of our company, showcasing our products/services and presenting solutions that align with the needs of our customers.

Requirements:

1. Proven 2-3 years work experience as a Sales Representative in FMCG or a related role in Bangalore.

2. Strong understanding of the local market dynamics, customer preferences, and competition in Bangalore City.

3. Must have Excellent communication skills in regional language (Kanada) along with English & Hindi.

4. Self-motivated individual with a passion for sales and the ability to work independently / as part of a team.

5. Demonstrated problem-solving skills and the ability to think creatively to overcome challenges.

6. Bachelor's degree in Business, Marketing, or a related field is preferred but not mandatory.

7. Must have his/her laptop/Desktop, Smart phone+ Two Wheeler.

8. Flexibility to travel within Karnataka to meet with clients as & when required.

9. Ready to travel once in a quarter to HQ in Mumbai.

• Proven track record of successful sales achievements and a deep understanding of sales principles and techniques.
• Exceptional communication skills with fluency in English, both written and spoken.
• Excellent interpersonal skills, allowing you to connect effectively with client.
• Self-motivated, driven, and results-oriented with the ability to thrive in a fast-paced, target-driven environment.
• Strong organizational skills, with a keen eye for detail and the ability to manage multiple tasks simultaneously.
• Technologically proficient, and able to adapt to various sales and customer relationship management software.

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

Recko Inc. is looking for data engineers to join our kick-ass engineering team. We are looking for smart, dynamic individuals to connect all the pieces of the data ecosystem.

What are we looking for:

1. 3+  years of development experience in at least one of MySQL, Oracle, PostgreSQL or MSSQL and experience in working with Big Data technologies like Big Data frameworks/platforms/data stores like Hadoop, HDFS, Spark, Oozie, Hue, EMR, Scala, Hive, Glue, Kerberos etc.

2. Strong experience setting up data warehouses, data modeling, data wrangling and dataflow architecture on the cloud

3. 2+ experience with public cloud services such as AWS, Azure, or GCP and languages like Java/ Python etc

4. 2+ years of development experience in Amazon Redshift, Google Bigquery or Azure data warehouse platforms preferred

5. Knowledge of statistical analysis tools like R, SAS etc 

6. Familiarity with any data visualization software

7. A growth mindset and passionate about building things from the ground up and most importantly, you should be fun to work with

As a data engineer at Recko, you will:

1. Create and maintain optimal data pipeline architecture,

2. Assemble large, complex data sets that meet functional / non-functional business requirements.

3. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

4. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

5. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

6. Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

7. Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.

8. Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

9. Work with data and analytics experts to strive for greater functionality in our data systems.

About Recko: 

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko: 

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.

Company Description

Mindler is a technology enabled eco-system for career planning & development for students. We leverage technology, research, machine learning and algorithms to minimise the human bias in career decision making process. Founded by a team comprising of alumni from ISB, Harvard, IIT and some of the leading psychologists across the country, Mindler is the winner of the Economic Times Power of Ideas and was awarded and recognised by IIM-A, CIIE, Economic Times and Department of Science & Technology.

Job Description

• Ensure the technical feasibility of UX designs
• Build reusable/hygiene code and customize libraries/tools for future use
• Develop best user interaction and easy navigating features
• Optimize application for maximum speed and scalability, coordinating the same with design team to ensure the required files are in-place
• Ensure that all user input is validated using scripts
• Perform cross-browser testing before staging the platform to the backend integration
• Final functionality of the applications to be ensured after backend integration
• Collaborate with other team members and stakeholders

Job Specifications

• Proficient understanding of web markup, including HTML5 and CSS3
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Development experience on latest Angular versions is a must.
• Proficient understanding of code versioning tools, such as Git or Bitbucket
• Familiarity with tools such as as Gimp or Photoshop is a plus
• 2-6 years of experience in the domain of UI Development
• Tech (preferable)

1.Demonstrating the product features to new customer (Online or Onsite)

2.Product show cases to client team during Implementation or after GoLive (after releasing the feature in Live).

3.Preparation of Business Case Document & coordinating with client or vendor team to understand the business objective or business need

4.Preparation of Business Requirement Document (BRD), Functional Specification Document (FSD) and Software Requirement Specification (SRS) along with sign-off from client team.

5.Designing Wire Frames & Prototype Documents along with sign-off from client team.

6.Regular follow-ups on any pending sign-off’s from stakeholders.

7.Regular follow-ups with Dev Team to complete the pending requirements.

8.Responsible for preparation of Use Case Document in collaboration with Testing team

9.Follow-up with client on further clarifications on requirements along with any additional information.

10.Scheduling the meetings with Client & Dev team for any technical clarifications

11.Responsible to maintain Requirements Tracker & ensure updating the same on daily basis or Weekly basis for project status reporting to Management

12.Responsible to maintain Work Tracker on BRD, FSD, Prototype or any other document & ensure updating the same on daily basis or Weekly basis for status reporting to Management

13.Validating the requirements as per BRD, SRS, FSD or Prototype or any other business document & ensure the readiness of the system.

14.Responsible for requirements verification – Functional or Regression Testing (if necessary)

15.Preparation of Release Notes & sharing the same with Client.

16.Handing over the user manuals

17.Regular follow-ups with Dev Team on pending tickets or issues raised by Client team.

18.Answering Request for Proposal (RFP) & Request for Information (RFI).

19.Preparation of Solution Approaches (applicable for New & Maintenance projects), Proposal Document (Applicable for Maintenance projects).

20.Preparation of Business Presentations (Power-Point Presentations) or Project Status Meeting presentations.

21.Preparation of Brochures

22.Responsible to answer Magazine or Interview Questions shared by Media