Lead Search Engineers-Bangalore

Experience and Required Skill Sets: 

1      Solid experience in software design and development using Microsoft ASP.NET framework, C#, Visual Studio, and in writing clean, readable, and easily maintainable code

2      5+ years of experience in WCF, WPF, VB.NET, SQL Server, JQuery, Angular 10 and above.

3      5+ years of experience in developing highly scalable REST/Web APIs

4      5+ years of experience in developing highly efficient SQL/NoSQL Queries

5      5+ years of experience in Relational and Document databases

6      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

7      Experience in using the MVC framework, working knowledge in APIs, and Service Oriented Architecture

8      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

9      Experience in Angular version 10 and above is required 

10   Expert in SQL programming & Database Design (Stored procedure, Function, Trigger, Constraints, Replication) 

11   Strong ability in HTML and JavaScript (AJAX, DOM)

12   Development experience with data integration technologies including REST, SOAP, JSON, XML

13   Expertise in programming and usage of any unit testing framework. Expertise in integration testing and continuous integration.

14   Experience working in a DevOps environment will be an added advantage.

Responsibilities: 

•       Ability to create complex, enterprise-transforming applications that meet and exceed client expectations. 

•       Responsible for the bottom line. Strong project management abilities. Ability to encourage the team to stick to timelines.

•       Follow best-in-class coding practices and review the solutions vis-à-vis the requirements and technical specifications.

•       Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK

About the Company

As the world moves toward AI-native applications, one element matters more than anything: data.

We are building a platform that helps organizations unlock the value hidden within customer feedback. By centralizing data from multiple sources—including CRM platforms, support systems, collaboration tools, surveys, community forums, and customer conversations—into a unified intelligence layer, we enable teams to understand customer needs and make better product decisions.

Built on top of this foundation is an AI-powered platform that allows teams to query, monitor, and act on customer intelligence directly within their workflows. Our customers include some of the fastest-growing product-led technology companies as well as large global enterprises.

Backed by leading global venture capital firms, our engineering culture is AI-native from the ground up. Agents, LLMs, and applied machine learning are not side projects—they are central to how we build products. We operate at the cutting edge of agentic systems and continuously push the boundaries of what modern AI applications can achieve.

What You Will Do

• Convert product direction into phased technical plans, including estimates, milestones, dependencies, and risk assessments.
• Make thoughtful trade-offs across correctness, latency, user experience, AI/model behavior, reliability, cost, and delivery speed.
• Define clear ownership boundaries across frontend applications, BFF layers, backend services, agent workflows, ML platforms, and data contracts.
• Review ERDs, PRDs, design documents, and implementation plans to identify gaps before they become execution challenges.
• Drive planning and execution for complex initiatives while empowering area leads and senior engineers to maintain ownership.
• Partner closely with Product, Design, Engineering, and GTM teams to turn ambiguous problem statements into executable solutions.
• Influence technical direction through strong engineering judgment, architectural leadership, and hands-on involvement.
• Mentor senior engineers and contribute to engineering excellence through reviews, incident analysis, and proactive risk management.

What It Takes

• 9+ years of experience as a Senior Engineer, Technical Lead, or equivalent role.
• Demonstrated experience owning architecture and execution for large-scale product or platform initiatives spanning multiple teams.
• Strong foundation in distributed systems and modern software architecture.
• Exposure to agentic AI systems, machine learning engineering, MLOps platforms, and frontend/BFF architectures.
• Ability to own end-to-end product and technical problems rather than specializing exclusively in a single layer of the stack.
• Proven track record of converting ambiguity into actionable engineering plans.
• Excellent written communication skills, including design documentation, architectural reviews, trade-off analyses, and RCA documentation.
• Ability to challenge requirements constructively and collaborate effectively across Product, Design, Engineering, and GTM functions.
• High ownership mindset, attention to detail, and a low-ego, collaborative approach.

Key Responsibilities

• Lead and manage the software development function, including developers, technical leads, architects, and QA engineers.
• Define and execute the software development roadmap in alignment with the company's business strategy and growth objectives.
• Oversee the design, development, testing, deployment, and maintenance of scalable, secure, and high-performance software applications.
• Lead the development and enhancement of fintech platforms, financial applications, payment solutions, and digital financial products, as applicable.
• Drive API development, third-party integrations, banking integrations, payment gateway integrations, and other financial technology integrations.
• Establish software architecture standards, coding practices, development methodologies, and engineering best practices.
• Ensure application security, data protection, system reliability, scalability, and performance across software platforms.
• Drive the adoption of modern technologies, cloud-based solutions, DevOps practices, automation, and CI/CD pipelines.
• Oversee software development life cycles, sprint planning, release management, quality assurance, and production support.
• Establish engineering KPIs, monitor team performance, and ensure timely delivery of high-quality software solutions.
• Collaborate with Product, Business, Compliance, Information Security, and Operations teams to translate business requirements into effective technology solutions.
• Ensure software development processes adhere to applicable regulatory requirements, security standards, internal policies, and IT governance practices.
• Manage technology budgets, external development partners, software vendors, and resource allocation.
• Mentor and develop engineering leaders, build a high-performing technology team, and foster a culture of innovation, accountability, and continuous improvement.
• Identify opportunities for process optimization, technical debt reduction, and improvement in software delivery efficiency.

Required Qualifications & Experience

• Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 15–20+ years of experience in software development, engineering, and technology delivery, with approximately 20 years preferred.
• Significant experience in leading software development teams and managing large-scale application development initiatives.
• Strong expertise in software architecture, system design, API development, databases, microservices, and distributed systems.
• Experience with modern programming languages, frameworks, cloud platforms, DevOps, CI/CD, and software engineering tools.
• Proven experience in developing scalable, secure, and high-availability applications.
• Experience in fintech, banking, payments, digital lending, financial services, or related technology domains is preferred.
• Understanding of financial data security, application security, regulatory compliance, and secure software development practices.
• Demonstrated ability to manage multiple projects, engineering teams, delivery timelines, and technology priorities.
• Excellent leadership, strategic planning, analytical, stakeholder management, and communication skills.

Work Location: In person

About the role

You will be a pivotal member of the leadership team, responsible for driving the company's product and platform strategy while overseeing engineering excellence across AI, data, platform, DevOps and infrastructure. This is a mission-critical role for an engineering leader who is both strategic and hands-on, and who can build scalable technologies for global enterprise clients in a fast-paced innovation ecosystem.

Reports to: CEO · Location: Bengaluru, India — hybrid, 3 days a week in office

What you will do

Technology & product leadership

• Define and drive the technology vision, architecture and long-term platform roadmap.
• Oversee the architecture, design and delivery of highly scalable enterprise systems.
• Ensure engineering excellence, velocity and reliability across the product lifecycle.

Engineering & platform management

• Lead platform engineering, product technology, DevOps, infrastructure and Quality Engineering.
• Build robust cloud-native systems using the Azure, AWS and GCP ecosystems.
• Oversee operational effectiveness, including uptime, production reliability and cost optimisation.

Innovation & AI strategy

• Spearhead Mission AI by developing scalable, production-grade AI/ML and GenAI capabilities.
• Own the GenAI/LLM solutions architecture.
• Core specialisation in AI agents and autonomous workflows, data extraction and intelligent automation.
• Direct hands-on architectural oversight of large language models, applied AI and multi-layered deep learning products.
• Extensive expertise in building intelligent document automation systems — similar in complexity to patent parsing, legal workflow automation and structured decision intelligence tools.

Technical leadership

• A proven track record overseeing product architecture, tech strategy and cross-functional engineering execution across core full-stack and AI platforms.
• Collaborate with executive leadership on business strategy, client requirements and product delivery.
• Build, mentor and scale high-performing engineering teams with a growth mindset.
• Establish a strong technology culture grounded in ownership, innovation and continuous learning.

What success looks like

• Mission AI: build a world-class AI system leveraging GenAI, ML and enterprise-grade data engineering.
• Hyper-scaling: architect and scale the platform to match global industry leaders in the IP space.
• Culture building: develop a strong engineering organisation with high ownership, performance and innovation DNA.

Qualifications & experience

• Preferably under 15 years of enterprise software engineering experience across B2B SaaS or technology-first companies; fewer is fine for an exceptional engineer.
• A proven track record of taking early-stage AI/ML prototypes and scaling them into robust enterprise SaaS platforms featuring multi-agent orchestration, complex workflows and decision intelligence.
• Experienced in building and mentoring agile, lean startup teams of full-stack and machine learning engineers from the ground up.
• Proven leadership in defining and executing technology strategy and platform roadmaps.
• Extensive cloud-native engineering experience with Azure, AWS and GCP.

Technical expertise

• Strong full-stack engineering background (Java, Python, JavaScript frameworks).
• Expertise with JS frameworks such as React, Angular and Node.js.
• Experience building and scaling distributed systems and microservices.
• Strong knowledge of databases (SQL, NoSQL), data modelling and unstructured data management.
• Strong understanding of Agile methodologies and tools (Atlassian, Git, CI/CD pipelines).

Behavioural & leadership competencies

• Product and delivery management expertise, end to end, including delivery and customer support.
• Excellent communication, with the ability to influence executive stakeholders.
• High technical proficiency combined with strong business acumen.
• Strong analytical and decision-making skills.