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We are looking "Senior Software Engineer(.NET)" for Reputed Client @ Bangalore Permanent Role

Experience: 4 - 8 Yrs

• Read and Understand the Functional and Technical Specification and raise questions before commencing the work

• Design, develop, and unit test applications in accordance with established standards.

• Adhering to high-quality development principles while delivering solutions on-time.

• Adhere to the Quality Management Standards established in the organization.

• Understanding of the SDLC process defined in the organization and follow it without any deviation

• Providing third-level support to the support tickets raised by the business users

• Analyzing and resolving technical and application Logic related problems

• Ensure high performance in the application by developing efficient code

Primary Skills:

• BE/BTech/MTech with 4 years of experience in .NET Framework like C#.Net and ASP.Net

• Minimum 3 years of experience on Web Application development with ADO.Net, HTML, CSS, JavaScript/Jquery

• Good experience in Writing Complex SQL Queries using any of the RDBMS Database like Oracle, SQL Server etc

• Experience in Creating and Testing Stored Procedures and Functions

Secondary Skills:

• Ability to analyse the existing code in the application and identify the Program Logic

• Experience in implementing AJAX through Javascript/Jquery

• Experience in Creating Reports and Documents using Crystall Reports

• Experience in creating Front End Validations using JavaScript/Jquery

• Experience in doing Manual or Automated Test will be a plus

Desired Skills:

• Prior experience in developing ERP applications or Database Intensive Data Entry applications.

• Has worked as a Software Engineer in C#/ASP.Net technology for the last 2 years or more

• Has experience in using Team Foundation Server for Version Management

• Prior experience of working in the shipping domain

• Good experience in understanding the technical specifications and implementing the code accordingly

• Prior experience in working on application using the n-Tier architecture

• Experience in Doing Code Reviews a plus

Job Details:

 Generate potential client leads by contacting investors and wealth professionals that have communicated interest in evaluating MProfit’s products

 Follow up with potential client leads as a point-of-contact to address their requirements, schedule online demos and provide assistance to help them evaluate MProfit products seamlessly

 Follow up with new clients to ensure a smooth post-sales client onboarding experience

 Follow up with existing clients regarding client feedback, subscription renewals and issue resolution

 Work with MProfit Support Team regarding assignment of client support requests and communication of client feedback

Job Requirements:

 Candidate with 0-2 years of experience

 Excellent verbal and written communication.

 Fluency in English and Hindi; knowledge of other languages is a plus

 Graduate with excellent academic results with good logical thinking

 Proficiency with Microsoft Office products such as Excel and Word

 Knowledge of multiple languages is an added advantage

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

• Designing and building advanced applications for the iOS platform
• Collaborating with cross-functional teams to define, design, and ship new features
• Unit-test coding for robustness, including edge cases, usability, and general reliability
• Working on bug fixing and improving application performance
• Continuously discovering, evaluating and implementing new technologies to maximize development efficiency

Desired Candidate Profile

• Bachelor's degree in Computer Science or related technical discipline
• 3-6 years iOS app development experience
• Strong hands on experience in developing high performance mobile applications
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly
• Expert with Swift (swift 4.0 & above) and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Must have experience in BLE and BT
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Understanding of Apples design principles and interface guidelines
• Experience with performance and memory tuning with tools such as Instruments and Shark
• Familiarity with cloud message APIs and push notifications
• Familiarity with the MVC and MVVM design patterns
• Knowledge of the open-source ecosystem and the libraries available for common tasks
• Experience building, testing and distributing native apps that consume RESTful services
• Hands-on coding, systems analysis, design, and delivery of projects assigned
• At least three native iPhone applications deployed in the marketplace
• Should have Knowledge in Apple Certificate/Profile creation and maintenance
• Knowledge in SDK integration into iOS app & Realm Database is an added advantage
• Proficient understanding of code versioning tools such as GIT

Experience required - 3 year(minimum) in MERN Stack

Salary - 15-20 LPA

About the Company

The company is one of the fastest-growing B2B SAAS Marketplace to procure industrial materials. The startup is generating an Annual Revenue of Rs. 100 Crore. You will get to work in a fast-paced environment with a brilliant agile tech team led by top engineers.

Location: Pune, 3 months Remote then Work from Office or Hybrid Working

Qualifications & Criteria

1. 3+ Years of development experience in the full-stack development (preferred MERN technology stack). Should be proficient in working with technologies like JavaScript, CSS, and JS with frameworks like NodeJs and ReactJS.

2. Should have good knowledge of databases like Linux.

3. As part of the brains of the startup, You are smart, creative, and love solving business challenges and thereby find new ways to propel the growth of the company.

4. You are passionate about the growth and want to become a future technical leader within the company. Your work and attitude should reflect your commitment for the same.

Responsibilities:

1. Should be able to work independently once proper guidance is provided.

2. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

3. Ensure timely completion of development activity.

4. Prepare training documents and provide training to internal teams on tools.

5. Consult, design, and develop well-structured, scalable in-house tools.

6. Should be able to write optimized business logic for business functions

• Total of 2 to 8 years experience as a Sails.js/Node.js developer

• Engineering Graduates or Postgraduates with 2-5 years of experience in mobile development, who have designed and developed advanced applications for the Android platform in B2C domain. Experience of development of app for retail domain is an added advantage.  
• Must have working skills:  
  • Kotlin, RXJava, Dependency injection (Koin/Dagger) 
  • Unit Test 
  • Worked on multi-threaded applications 
  • MVP and MVVM 
• In depth understanding of Android recommended design principles, interface guidelines and coding best practices.  
• Experience with performance and memory tuning of complex apps.  

• 8+ years of experience in shipping B2C Products. FinTech market experience a strong plus.
• A track record of building and launching software products (web, mobile web, native apps).
• Experience creating and contributing to a software product roadmap, evangelizing the product vision.
• Experience working directly and cross-functionally with developers, product managers, marketing, and other related stakeholders.
• Excellent communication and presentation skills and ability to interact with all levels of the organization including users, vendors, partners, and executive leadership.
• Strong work ethic. Self-starting personality with the ability to problem solver and develop creative solutions; works well and stays focused under little supervision.
• Ability to create wire-frames, product specifications and white papers
• Strong project management skills and ability to present work to executive staff
• Willingness to roll up your sleeves and do whatever it takes to help your team win
• Extraordinary data analysis skills