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NodeJS (Node.js)Job Summary:
- We are looking for a highly motivated and skilled Software Engineer to join our team.
- This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.
- The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges
Key Responsibilities:
- Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.
- Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.
- Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.
- Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.
- Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.
- Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.
- Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:
Mandatory Skills:
- Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).
- Good knowledge on Data Structure and their correct usage.
- Open to learn any new software development skill if needed for the project.
- Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.
- Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.
- Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
- Good knowledge on the implications.
- Experience architecting & estimating deep technical custom solutions & integrations.
Added advantage:
- You have developed software using web technologies.
- You have handled a project from start to end.
- You have worked in an Agile Development project and have experience of writing and estimating User Stories
- Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.
- Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.
- Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.
- Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.
Preferred Skills:
- Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.
- Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.
Work Environment:
- This is a rotational shift position
- During evening shift the timings will be (5 PM to 2 AM), and you will be expected to work independently and efficiently during these hours.
- The position may require occasional weekend shifts depending on the project requirements.
- Additional benefit of night allowance.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Metron Security Private Limited
About
We’ve achieved 300% growth in the cybersecurity field. We’ve partnered with the most impactful organisations - whether it is the largest cybersecurity company or the fastest growing unicorn. We're building an amazing place to work and we invite you to join us.
Engineering Centric Culture
At Metron, we strive to maintain and cultivate a developer-centric culture. Here’s what this means in action:
Meaningful and ever-evolving work
We’ve built integrations and custom solutions for 200+ security platforms and keep adding more to the list. You will be constantly learning about new platforms, acquiring new skills, and being exposed to cutting-edge security technology and other tools.
Work directly with clients and end-users
We encourage our developers to have a client-facing approach. At Metron, you will be able to demonstrate and discuss your code with the people who will be using it on a regular basis.
A balanced workspace
Everyone has a personal life outside of the office. We do not expect you to work weekends or overtime (and actively encourage you not to do so). We also aim to provide you with all the required perks and benefits to keep you in good health and spirits.
A level hierarchy
There are only 2 roles in the organisation - Development and QA. Every employee will either be writing code or testing for quality. We don’t believe in helicopter managers who hover above you and do not understand your work.
Hybrid work mode
Like to work at the office? We can accommodate you. Prefer to work from home? No problem! Need a combination of both? Whatever model works for you, works for us.
Tech stack
PythonNodeJS (Node.js)
React.js
HTML/CSS
Angular (2+)
Amazon Web Services (AWS)Candid answers by the company
Metron Security provides automation and integration services to leading cybersecurity companies. Our engineering team works on leading security platforms including - Splunk, IBM’s QRadar, ServiceNow, Crowdstrike, Cybereason, and other SIEM and SOAR platforms.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon