District Sales Manager

About the Company:

Verinite is a global technology consulting and services company laser-focused on the banking & financial services sector, especially in cards, payments, lending, trade, and treasury

They partner with banks, fintechs, payment processors, and other financial institutions to modernize their systems, improve operational resilience, and accelerate digital transformation. Their services include consulting, digital strategy, data, application modernization, quality engineering (testing), cloud & infrastructure, and application maintenance.

Skill – Authorization, Clearing and Settlement

1. Individual should have worked on scheme (Visa, Amex, Discover, Rupay & Mastercard both on authorization or clearing section.

2. Should be able to read scheme specifications and create business requirement/mapping for authorization and Clearing

3. Should have Hands on experience in implementing scheme related changes

4. Should be able to validate the and certify the change post development based on the mapping created

5. Should be able to work with Dev team on explaining and guiding on time-to-time basis.

6. Able to communicate with various teams & senior stakeholders

7. Go getter and great googler

8. Schemes – VISA/MC/AMEX/JCB/CUP/Mercury – Discover and Diners, CBUAE, Jaywan ( Local Scheme from UAE)

9.Experience with Issuing side is plus (good to have).

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Company Overview: Welcome to Office Advisor – where technology meets the future of commercial real estate in India! With our advanced technology platform, we're simplifying the office search process, connecting businesses with their ideal workspace effortlessly. Join us as we redefine the future of workspace solutions at Office Advisor.

Position Overview: We're on a mission to redefine the way companies find their perfect office space in India. As a Business Development Associate, you will be at the forefront of our efforts, engaging with companies to understand their needs and guiding them through the process of finding their ideal workspace. If you're passionate about forging connections and driving business growth, we'd love to have you on board!

Key Responsibilities:

• Prospect and identify potential clients who are in search of office space, ranging from startups to established corporations.
• Engage with clients through various channels, including phone calls, emails, and networking events, to understand their requirements and introduce them to the Office Advisor platform.
• Conduct site visits and property tours with clients, showcasing available office spaces and addressing any questions or concerns they may have.
• Lead negotiation meetings between clients and landlords, advocating for our clients' best interests while fostering positive relationships with all parties involved.
• Collaborate with internal teams to ensure a smooth transition from client inquiry to successful leasing transactions.
• Stay informed about market trends, competitor activities, and industry developments to identify new business opportunities and enhance our services.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field.
• Proven experience in sales, business development, or a similar role, preferably B2B.
• Strong interpersonal and communication skills, with the ability to build rapport and influence decision-makers.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Flexibility to adapt to evolving business needs and market dynamics.

Join us in revolutionizing the commercial real estate sector in India and be part of a passionate team committed to driving innovation and excellence. Apply now to embark on an exciting journey with Office Advisor!

What are we looking for:

1. Strong experience in MySQL and writing advanced queries
2. Strong experience in Bash and Python
3. Familiarity with ElasticSearch, Redis, Java, NodeJS, ClickHouse, S3
4. Exposure to cloud services such as AWS, Azure, or GCP
5. 2+ years of experience in the production support
6. Strong experience in log management and performance monitoring like ELK, Prometheus + Grafana, logging services on various cloud platforms
7. Strong understanding of Linux OSes like Ubuntu, CentOS / Redhat Linux
8. Interest in learning new languages / framework as needed
9. Good written and oral communications skills
10. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a product solutions engineer, you will:

1. Analyze recorded runtime issues, diagnose and do occasional code fixes of low to medium complexity
2. Work with developers to find and correct more complex issues
3. Address urgent issues quickly, work within and measure against customer SLAs
4. Using shell and python scripts, and use scripting to actively automate manual / repetitive activities
5. Build anomaly detectors wherever applicable
6. Pass articulated feedback from customers to the development and product team
7. Maintain ongoing record of the operation of problem analysis and resolution in a on call monitoring system
8. Offer technical support needed in development

Your responsibilities will include:

• Tracking of system defects reported by users, ensure prompt resolution to the defects reported and facilitate users in
• Assessment and implementation of service requests in according to operating procedures, g. data patching requested by users.
• Tracking and monitoring of change requests raised, conduct of impact assessment, design & implement solution and facilitate users in change request testing
• Ensure the smooth operation of the SD Portal, and support is not disrupted during normal office working
• Maintain the development hardware and software patches and update changes to the documentation where necessary
• Upgrade of software such as application server, and testing arising from the software upgrade.
• Respond to calls and email messages from users about problems or queries regarding Portal, execution of scheduled events such as monthly jobs, financial/calendar year- end activities, interface testing, support of audit-related activities, decommissioning activities.
• Manage project timeline, resources, scope and change requests.
• Review deliverables and ensure they are of requisite

Requirement:                          

• You have at least 5-6 years of working experience in information technology; of which at least 3 years of working experience in software development using OutSystems Agile development platform and at least 1 project implementation experience in OutSystems.
• You have some experience in supporting IT projects on OutSystems Platform
• You have good knowledge of software development, specifically in OutSystems and domain knowledge in the areas of Human Resource or Corporate Administration.
• You have strong technical skills in OutSystems, Microsoft SQL Server platform.

Tech Stack

• .Net
• C#
• Jquery
• Javascript
• Html
• CSS