Technical Manager
Who we are?
At Edge, we believe simplifying employee data will help large corporates solve sub-optimal talent management problems. This data is more critical after the pandemic, as managing a remote workforce has shifted from optional to essential.
We have spent our last eight years understanding the workforce from the IT and BFSI industries. We have used this employee data to create a sophisticated intelligence. This brain behind our AI-based products is called EdGE graph™. We have used 11 million job descriptions and more than 30 million profiles to build the graph.
Our products like Pathfinder, Recruit and Mobility are deployed in IT companies like Wipro, HCL, UST Global, etc. and help them upskill, invest, and maintain their existing people. It has helped organisations improve their workforce availability, billing, allocations and drive straight bottom-line impacts. The new order of talent decisions helps us define, identify, and plan for a future-ready workforce.
We build end-to-end talent management products for organisations so that they have a 360-degree view of their talent supply chain. This helps them make informed talent decisions efficiently and build an intelligent workforce.
We built Edge Networks in 2012 in an apartment in Bangalore and soon, were supported by the National Skill Development Corporation of India (NSDC). We are a part of the NASSCOM Product Council and have been recognized by Gartner, Deloitte, Equidam, NVIDIA, Amazon as an innovative tech HR startup in various titles.
At Edge, we understand that modern companies that put the employees at the center of their workings, backed with data, will make their organisation productive. This is how we, at Edge, use tech for good.
Role: Technical Manager
As a Technical Manager, you will be responsible to ensure that your team performs within set technical guidelines by providing or co-authoring standard operating procedures. For this role, technical function weightage will be 60% and project management function weightage will be 40%.
Traits that you have
A team player – I know we only win if we all win. I recognise and value the different perspectives and skills my squad mates bring. It is not about being a hero but jumping in and contributing to the successful delivery of our mission.
An excellent communicator – I know and understand the importance of clear, on-time communication. My spoken and written communication skills stand out for clarity and conciseness.
The customer’s biggest fan – I demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes.
A collaboration champion – I work closely with my colleagues to ensure alignment and champion the sharing of learning across teams.
Comfortable being uncomfortable – I am comfortable with uncertainty. I have the ability to effectively manage myself through ambiguity by making meaning, building relationships and creating clarity with my peers.
Continuous improvement junkie – I constructively challenge the status quo, I look for better ways of doing things and passionately advocate continuous improvement.
Committed to my own and others’ growth – I strive to stretch and grow myself and others by identifying my own development areas, seeking feedback, and providing feedback to others to help them learn and grow every day.
A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the product.
Commercially and Tech curious – I have a wide-angle lens. I am curious about what is happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our decisions and actions.
Risk savvy – I build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the product’s overall risk and control environment.
Responsibilities:
Project Management role details:
- Lead a team of 5-10 software engineers.
- Create, own the software delivery schedules and software deliverables.
- Track and ensure completion of tasks on time by team members.
- Own the quality of delivered software and ensure thorough testing is done during software development.
- Provide project metrics and status reports using pre-established process.
- Ensure smooth functioning of team, mentor team members, growth of team members.
- Hold project status meetings and publish weekly status reports.
- Provide feedback and data for Annual Appraisal process of team members.
- Create or modify processes to ensure efficient running of projects.
Technical role details:
- Understand product requirements clearly and translate into User stories, Sprints.
- Track project status in JIRA and bring high visibility into project status.
- Provide technical guidance to team members when difficult problems are met e.g evaluating alternative approaches, optimizing software, troubleshooting live issues.
- Review code, merge into production branches, resolve conflicts considering common code base guidelines.
- Interface with product, data science teams independently and arrange for required support for the development team. Understand and clear blockages faced by developers.
- Coordinate with DevOps team, plan and arrange for infra requirements deployments.
- Plan sprints, releases, allocate resources, and track sprint execution on a day-to-day basis.
- Ensure project documentation is captured and updated regularly.
Role Skills:
- General requirements
- Should have 10+ years of total experience in software development and project management functions put together.
- Have minimum people management experience for 2 or more years handling team size of 5 or more team members.
- Strong experience across various stages of software development lifecycle involving requirements gathering, software design, coding, testing, deployment, and maintenance.
- Should be a strong team player.
- Strong experience with project management tools JIRA knowledge is a plus.
- Good understanding of agile methodologies preferably Scrum.
- Technical requirements
- Create release delivery schedules and make delivery time estimates.
- Understand technical requirements and software design in a detailed manner to plan for features, validate schedules and estimates.
- Good working knowledge of Python, Java, or any enterprise grade languages.
- Good knowledge in RDBMS or NOSQL databases.
- Good understanding of GIT and best practices of SCM tools.
- Cloud working experience with either AWS or Azure or GCP.
- Should have a basic understanding of DevOps tools and practices.
- Should be able to learn new skills on a need to basis e.g., docker, Jenkins, Kubernetes, etc.
- Basic understanding of frontend stack e.g., ReactJS, Vue, Angular or equivalent.
Why should you join us?
We are concerned not only with the growth of the company, but each other’s personal and professional growth, too. We are transparent, open and have a collaborative work environment. And above all, you need to bring your best. The rest does not really matter. With WFH becoming more normalized, you best believe we have been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix, anyone?).
Location - Bangalore
Type - Permanent, Full Time
Subodh Popalwar
Software Engineer, Memorres
About EdGE Networks Pvt. Ltd.
Similar jobs
Python
React.js
FlaskAbout koolio.ai
Website: www.koolio.ai
koolio Inc. is a cutting-edge Silicon Valley startup dedicated to transforming how stories are told through audio. Our mission is to democratize audio content creation by empowering individuals and businesses to effortlessly produce high-quality, professional-grade content. Leveraging AI and intuitive web-based tools, koolio.ai enables creators to craft, edit, and distribute audio content—from storytelling to educational materials, brand marketing, and beyond—easily. We are passionate about helping people and organizations share their voices, fostering creativity, collaboration, and engaging storytelling for a wide range of use cases.
About the Full-Time Position
We are seeking experienced Full Stack Developers to join our innovative team on a full-time, hybrid basis. As part of koolio.ai, you will work on a next-gen AI-powered platform, shaping the future of audio content creation. You’ll collaborate with cross-functional teams to deliver scalable, high-performance web applications, handling client- and server-side development. This role offers a unique opportunity to contribute to a rapidly growing platform with a global reach and thrive in a fast-moving, self-learning startup environment where adaptability and innovation are key.
Key Responsibilities:
- Collaborate with teams to implement new features, improve current systems, and troubleshoot issues as we scale
- Design and build efficient, secure, and modular client-side and server-side architecture
- Develop high-performance web applications with reusable and maintainable code
- Work with audio/video processing libraries for JavaScript to enhance multimedia content creation
- Integrate RESTful APIs with Google Cloud Services to build robust cloud-based applications
- Develop and optimize Cloud Functions to meet specific project requirements and enhance overall platform performance
Requirements and Skills:
- Education: Degree in Computer Science or a related field
- Work Experience: Minimum of 6+ years of proven experience as a Full Stack Developer or similar role, with demonstrable expertise in building web applications at scale
- Technical Skills:
- Proficiency in front-end languages such as HTML, CSS, JavaScript, jQuery, and ReactJS
- Strong experience with server-side technologies, particularly REST APIs, Python, Google Cloud Functions, and Google Cloud services
- Familiarity with NoSQL and PostgreSQL databases
- Experience working with audio/video processing libraries is a strong plus
- Soft Skills:
- Strong problem-solving skills and the ability to think critically about issues and solutions
- Excellent collaboration and communication skills, with the ability to work effectively in a remote, diverse, and distributed team environment
- Proactive, self-motivated, and able to work independently, balancing multiple tasks with minimal supervision
- Keen attention to detail and a passion for delivering high-quality, scalable solutions
- Other Skills: Familiarity with GitHub, CI/CD pipelines, and best practices in version control and continuous deployment
Compensation and Benefits:
- Total Yearly Compensation: ₹25 LPA based on skills and experience
- Health Insurance: Comprehensive health coverage provided by the company
- ESOPs: An opportunity for wealth creation and to grow alongside a fantastic team
Why Join Us?
- Be a part of a passionate and visionary team at the forefront of audio content creation
- Work on an exciting, evolving product that is reshaping the way audio content is created and consumed
- Thrive in a fast-moving, self-learning startup environment that values innovation, adaptability, and continuous improvement
- Enjoy the flexibility of a full-time hybrid position with opportunities to grow professionally and expand your skills
- Collaborate with talented professionals from around the world, contributing to a product that has a real-world impact
Python
Amazon Web Services (AWS)What will you do?
- Oversees testing, deployment & maintenance of the Voice infrastructure.
- Performing a variety of tasks associated with user provisioning and call routing within the assigned platform
- Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
- Participate in meetings with clients and internal departments to understand the requirements of call routing
- Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
- Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
- Complete testing to ensure that call flow is operating properly
- Monitors and ensures compliance to standards, policies, and procedures
What are we looking for?
- 0.6~2 year’s implementation experience in Asterisk PBX, IP Telephony, SIP.
- Able to thrive in a demanding and team-oriented environment
- Basic and strong knowledge of the Linux operating system.
- Knowledge of bash and perl shell scripting is an added advantage.
- RHCE Certification is an added advantage.
PHP
CodeIgniter
Laravel
HTML/CSSRoles and Responsibilities
- Develop and manage highly trafficked, highly scalable web properties with PHP5 using Laravel/ZEND CodeIgniter/Yii/Symfony framework.
- Understand the specifications to define system requirements.
- Collaborate and communicate project updates and progress to team members and clients.
- Analyze, design, code, debug, test, document and deploy changes to the system.
iOS App Development• Proficient in Swift, Swift UI, Cocoa Touch and iOS SDK
• Strong knowledge in UI design principles, patterns, and best practices
• Experience with third-party libraries like Google Maps, Firebase etc
• Experience in Payment gateway integration
• Experience in integrating social media libraries for apps
• Should have experience in handling a team
• Knowledge and experience of the Software Development life cycles like Agile, Scrum and
• Waterfall Model.
• Knowledge on cross platform application development
• Experience in publishing an iOS app on App Store
• Experience in team environment, including design, coding, and revision control practices
• Very good communication skills.
• Ability to contribute individually and drive the team
• Work closely with stakeholders and UX teams to execute an idea from concept to delivery using excellent software design
• Identify and correct bottlenecks and fix bugs
• Working knowledge of the general mobile landscape,
Python
NodeJS (Node.js)
Java● You’ve been building the backend for web applications.
● You have experience with any of these backend programming languages --
Python, NodeJS or Java.
● You write an understandable, testable code with an eye towards
maintainability.
● You are a strong communicator. Explaining complex technical concepts to
designers, support, and other engineers is no problem for you.
● You possess strong computer science fundamentals: data structures,
algorithms, programming languages, distributed systems, and information
retrieval.
● You have completed a bachelor's degree in Computer Science, Engineering or
related field, or equivalent training, fellowship, or work experience.
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Kotlin
Android Development- Maintaining existing Android applications and developing new features for the same.
- Ensuring the best possible performance, quality, and responsiveness of the application.
- Developing cross-platform applications on hybrid frameworks like Ionic/Flutter.
- Testing and maintenance of applications across device models and platforms.
Requirements:
- Strong understanding of Android SDK, Android architecture, and different Android versions.
- Experience with building hybrid (or native iOS) applications.
- Working on applications featuring multiple services and multi-threading.
- Strong knowledge of Runtime Environments, Location services, Android support libraries.
- Well acquainted with Android Studio and various profilers.
- Strong REST fundamentals, Java, XML, JSON, Web Services, SQLite databases.
- Object-oriented Java programming and multi-threading concepts.
- Proficient in using data structures.
- Ability to write optimized algorithms.
- Strong debugging skills.
- Customizing Android OS for the company's embedded gateway devices.
- Hands-on experience with Android JNI and SE Linux is highly valued.
- Developing Hybrid Mobile Apps using IONIC 4 or 5 + ANGULAR + Typescript & CAPACITOR
- Independently compile and deploy apps - both on Android & Apple platforms
- With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
- Optimize for multi-device iPhone, iPad, Tablet & Smartphones
- Experience in HTML5, CSS3, & JavaScript
- Good understanding of REST APIs & JSON
- Be able to work in cross-functional teams
- Write high-quality code as per industry standards and best practices
- Test the code for quality assurance, debug identified bugs and resolve issues
- Support in building, deploying, and maintenance of products and services
- Documenting product service progress, status, and manuals
- Participate in team meetings and planning & review sessions
iOS App Development
Objective C
Swift
Follow CutshortSubodh Popalwar
Software Engineer, Memorres