Technical Manager
Who we are?
At Edge, we believe simplifying employee data will help large corporates solve sub-optimal talent management problems. This data is more critical after the pandemic, as managing a remote workforce has shifted from optional to essential.
We have spent our last eight years understanding the workforce from the IT and BFSI industries. We have used this employee data to create a sophisticated intelligence. This brain behind our AI-based products is called EdGE graph™. We have used 11 million job descriptions and more than 30 million profiles to build the graph.
Our products like Pathfinder, Recruit and Mobility are deployed in IT companies like Wipro, HCL, UST Global, etc. and help them upskill, invest, and maintain their existing people. It has helped organisations improve their workforce availability, billing, allocations and drive straight bottom-line impacts. The new order of talent decisions helps us define, identify, and plan for a future-ready workforce.
We build end-to-end talent management products for organisations so that they have a 360-degree view of their talent supply chain. This helps them make informed talent decisions efficiently and build an intelligent workforce.
We built Edge Networks in 2012 in an apartment in Bangalore and soon, were supported by the National Skill Development Corporation of India (NSDC). We are a part of the NASSCOM Product Council and have been recognized by Gartner, Deloitte, Equidam, NVIDIA, Amazon as an innovative tech HR startup in various titles.
At Edge, we understand that modern companies that put the employees at the center of their workings, backed with data, will make their organisation productive. This is how we, at Edge, use tech for good.
Role: Technical Manager
As a Technical Manager, you will be responsible to ensure that your team performs within set technical guidelines by providing or co-authoring standard operating procedures. For this role, technical function weightage will be 60% and project management function weightage will be 40%.
Traits that you have
A team player – I know we only win if we all win. I recognise and value the different perspectives and skills my squad mates bring. It is not about being a hero but jumping in and contributing to the successful delivery of our mission.
An excellent communicator – I know and understand the importance of clear, on-time communication. My spoken and written communication skills stand out for clarity and conciseness.
The customer’s biggest fan – I demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes.
A collaboration champion – I work closely with my colleagues to ensure alignment and champion the sharing of learning across teams.
Comfortable being uncomfortable – I am comfortable with uncertainty. I have the ability to effectively manage myself through ambiguity by making meaning, building relationships and creating clarity with my peers.
Continuous improvement junkie – I constructively challenge the status quo, I look for better ways of doing things and passionately advocate continuous improvement.
Committed to my own and others’ growth – I strive to stretch and grow myself and others by identifying my own development areas, seeking feedback, and providing feedback to others to help them learn and grow every day.
A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the product.
Commercially and Tech curious – I have a wide-angle lens. I am curious about what is happening in the external market and in emerging trends and innovations (technological and otherwise) and how we use this information to better inform our decisions and actions.
Risk savvy – I build sustainable solutions that protect stakeholders and customers and proactively address risks by role-modelling improvements in the product’s overall risk and control environment.
Responsibilities:
Project Management role details:
- Lead a team of 5-10 software engineers.
- Create, own the software delivery schedules and software deliverables.
- Track and ensure completion of tasks on time by team members.
- Own the quality of delivered software and ensure thorough testing is done during software development.
- Provide project metrics and status reports using pre-established process.
- Ensure smooth functioning of team, mentor team members, growth of team members.
- Hold project status meetings and publish weekly status reports.
- Provide feedback and data for Annual Appraisal process of team members.
- Create or modify processes to ensure efficient running of projects.
Technical role details:
- Understand product requirements clearly and translate into User stories, Sprints.
- Track project status in JIRA and bring high visibility into project status.
- Provide technical guidance to team members when difficult problems are met e.g evaluating alternative approaches, optimizing software, troubleshooting live issues.
- Review code, merge into production branches, resolve conflicts considering common code base guidelines.
- Interface with product, data science teams independently and arrange for required support for the development team. Understand and clear blockages faced by developers.
- Coordinate with DevOps team, plan and arrange for infra requirements deployments.
- Plan sprints, releases, allocate resources, and track sprint execution on a day-to-day basis.
- Ensure project documentation is captured and updated regularly.
Role Skills:
- General requirements
- Should have 10+ years of total experience in software development and project management functions put together.
- Have minimum people management experience for 2 or more years handling team size of 5 or more team members.
- Strong experience across various stages of software development lifecycle involving requirements gathering, software design, coding, testing, deployment, and maintenance.
- Should be a strong team player.
- Strong experience with project management tools JIRA knowledge is a plus.
- Good understanding of agile methodologies preferably Scrum.
- Technical requirements
- Create release delivery schedules and make delivery time estimates.
- Understand technical requirements and software design in a detailed manner to plan for features, validate schedules and estimates.
- Good working knowledge of Python, Java, or any enterprise grade languages.
- Good knowledge in RDBMS or NOSQL databases.
- Good understanding of GIT and best practices of SCM tools.
- Cloud working experience with either AWS or Azure or GCP.
- Should have a basic understanding of DevOps tools and practices.
- Should be able to learn new skills on a need to basis e.g., docker, Jenkins, Kubernetes, etc.
- Basic understanding of frontend stack e.g., ReactJS, Vue, Angular or equivalent.
Why should you join us?
We are concerned not only with the growth of the company, but each other’s personal and professional growth, too. We are transparent, open and have a collaborative work environment. And above all, you need to bring your best. The rest does not really matter. With WFH becoming more normalized, you best believe we have been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix, anyone?).
Location - Bangalore
Type - Permanent, Full Time
Shubham Vishwakarma
Full Stack Developer - Averlon
About EdGE Networks Pvt. Ltd.
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A BIT ABOUT US:
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 65+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
Role Overview:
We're looking for a Technical Support Account Manager to join our global support and delivery team and provide world-class assistance to customers in the US time zones & you're required to work on US shifts from 8.00 pm to 5.00 am IST from (Monday to Friday).
You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams. You will also onboard and deliver scan reports (completed by our Security team) to the customers.
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- Respond to customer issues via email, chat, and voice/voip calls during US business hours.
- Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
- Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
- Document known issues and solutions in the internal knowledge base and help center.
- Escalate critical bugs to engineering with full context, reproduction steps, and logs.
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- 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
- Excellent communication and documentation skills in English.
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- Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
- Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
- Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station.
Nice to Have:
- Experience working in a product-led cybersecurity company.
- Knowledge of scripting languages (Python, Bash) or log analysis tools.
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- Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.
Interview Process:
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- Round 2 - Take-home Assignment
- Round 3 - Panel Discussion
- Round 4- Stakeholder Discussion
- Round 5 - HR Round
Compensation:
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We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.
Please be aware that all your customers will include Enterprises and Fortune 500 companies.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
- Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
- Work Schedule: Flexible working environment with remote work if required.
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