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Are you a Product Manager with a deep love for pets and a passion for creating exceptional customer experiences? Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?

Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India’s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.

If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.

Who are we looking for?

You are a first-principles product thinker who understands user journeys and is excited to improve the post-purchase experience through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.

You'll be a great fit if you are:

• A pet parent
• Passionate about building intuitive, high-impact user-facing services.
• Someone who thrives in environments with high ownership and cross-functional collaboration.
• A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
• A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
• Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
• You have at least 2-3 years of experience in product management, preferably within e-commerce or retail tech.

Why you'll love this role:

• Be a Pet Parent: Your empathy and firsthand experience with pets are our superpowers—this is a non-negotiable for us!
• Disrupt a Booming Market: Play a key role in a 25% CAGR pet care industry, backed by top investors.
• Impact-Driven: Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
• Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!

Job Title: MERN Stack Developer (Node.js & React.js Expert)

Experience: 5 – 7 Years

Location: Bangalore

Work Mode : Hybrid

Employment Type: Full Time

Job Summary:

We are seeking a highly skilled MERN Stack Developer with a strong background in Node.js and React.js to join our dynamic team. The ideal candidate should have 5–7 years of hands-on experience building scalable, secure, and high-performance web applications. You will play a critical role in the architecture, design, development, and deployment of end-to-end solutions using the MERN stack.

Key Responsibilities:

• Design, develop, and maintain full-stack applications using MongoDB, Express.js, React.js, and Node.js
• Build RESTful APIs and ensure integration with front-end components
• Optimize components for maximum performance across a vast array of web-capable devices and browsers
• Write clean, modular, and reusable code with proper documentation and testing
• Troubleshoot and debug issues across the stack
• Collaborate with UI/UX designers, product managers, and other developers to deliver high-quality products
• Participate in code reviews, architectural discussions, and continuous improvement of development processes
• Ensure secure coding practices and compliance with best standards
• Manage deployments and maintain CI/CD pipelines

Required Skills and Qualifications:

• 5–7 years of professional experience in full-stack web development with a focus on Node.js and React.js
• Deep understanding of JavaScript, ES6+, and asynchronous programming
• Strong experience in building scalable backend services using Node.js and Express
• Proficient in building rich UI components using React.js, Redux/Context API, and modern front-end tooling (Webpack, Babel, etc.)
• Experience with MongoDB and Mongoose, and understanding of NoSQL database design
• Hands-on experience with API design, JWT/Auth, and third-party integrations
• Familiarity with Git, Docker, and modern DevOps practices
• Knowledge of performance optimization and security best practices
• Experience with testing frameworks (Jest, Mocha, Cypress, etc.)

Nice to Have:

• Exposure to TypeScript
• Experience with GraphQL
• Familiarity with cloud platforms like AWS, Azure, or GCP
• Knowledge of CI/CD tools like Jenkins, GitHub Actions, etc.

Note : Immediate & Serving Notice period candidates are prefered

Job Overview:

We are seeking a skilled Senior Python Full Stack Developer with a strong background in application architecture and design. The ideal candidate will be proficient in Python, with extensive experience in web frameworks such as Django or Flask along with front-end technologies like HTML, CSS and JavaScript. You'll play a key role in designing scalable applications, collaborating with cross-functional teams, and leveraging cloud technologies.

Key Responsibilities:

• Design, develop, and maintain robust web applications using Python and frameworks like Django or Flask.
• Collaborate with product managers and designers to define application architecture and ensure scalability and performance.
• Implement responsive user interfaces using HTML, CSS, and JavaScript.
• Utilize AWS cloud services to deploy and manage applications effectively.
• Containerize applications using Docker and orchestrate them with Kubernetes.
• Ensure seamless communication with databases, optimizing queries and data models as necessary.
• Write clean, maintainable, and efficient code, adhering to best practices.
• Conduct code reviews and mentor junior developers.
• Troubleshoot and resolve application issues in a timely manner.
• Stay updated with emerging technologies and industry trends.

Qualifications:

• Proven experience in Python development (5+ years preferred).
• Strong application architecture and design skills.
• Proficiency in Django or Flask frameworks.
• Hands-on experience in front-end technologies: HTML, CSS, and JavaScript.
• Hands-on experience with AWS cloud services (EC2, S3, RDS, etc.).
• Experience with Docker and Kubernetes for containerization and orchestration.
• Proficiency of database communication, including SQL and NoSQL databases.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork abilities.
• 
  

NOTE: IT IS MANDATORY TO GIVE ONE TECHNICHAL ROUND FACE TO FACE.

Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople

• Interacting via various channels, such as live chat, emails, social media, and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions following the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with an onsite shift.

Qualification

•     Total Experience level of 2 to 4 years of software development
•     Strong problem-solving skills, data structures, and algorithms
•     Experience with distributed systems handling a large amount of data
•     Excellent coding skills in any one/more among Ruby/ROR.
•     Good understanding of Web Technologies (RestFul APIs, Authentication)
•     Good understanding of Database Systems
•     Experience in working on Data Science problems is a plus
•     B.Tech/BE/M. Tech in Computer Science or equivalent

Responsibilities

We believe in a setup where our engineers get to experience most components of our platform though they might be experts in one/few areas. Here are some areas where based on your choice & experience you would be working on:

Enhancing various components of our AI platform (e.g Context engine, Feed Integration pipeline, Configuration Manager etc)

Managing bot development/on-boarding for existing/new clients which includes building Bot UI flows, integration of client APIs etc

Exploring new capabilities and integrating external systems (e.g Google Vision APIs, Greatschool.org APIs etc) into bot platforms based on use cases

Building/enhancing customer/employee facing Admin Site for reporting, setup, customer onboarding, configurations, AI training, Monitoring and alerting etc

Building/managing RESTful APIs for various features within the core bot platform

Exploring/integrating/enhancing with various third-party messaging systems (e.g FB Messenger, Twitter, Viber, Alexa, Zendesk, Salesforce etc) as these platforms evolve in capabilities

Building/managing AWS clusters for clients

Automating test cases, build process.

About Insyncai

Insyncai is the leading Customer Experience automation platform for enterprises who need to up-level the entire customer journey. eCommerce penetration has increased more in the last year than it has over the last decade, therefore brands are looking to move beyond legacy systems. Insyncai provides a solution that provides a world-class customer experience for any team. Insyncai’s platform does not require any work from their partners, builds a custom, AI solution in under 4 weeks, and has been shown to automate up to 75% of a customer's journey including support, product discovery, product education and purchase. Having grown 300% YoY, we work with large Fortune 500 brands like Verizon Media, Stamps.com, and more.

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