Content Writer

We are looking for a dynamic Program Associate - Community Management to drive engagement and growth within our counselor and fellow network. The ideal candidate will be responsible for onboarding, training, and managing relationships with career counselors and fellows, ensuring an engaged and high-performing community.

Key Responsibilities:

Expand Fellow Resource Pool: Identify, onboard, and engage high-potential fellows to strengthen our community.

Counselor Onboarding & Retention: Manage end-to-end onboarding and retention strategies for counselors, ensuring high satisfaction and engagement.

Counselor Learning & Training: Organize training programs, workshops, and knowledge-sharing sessions to enhance counselor effectiveness.

Relationship Building & Management: Foster strong relationships with counselors and fellows, addressing concerns and ensuring continuous engagement.

Requirements:

2-5 years of experience in community management, program coordination, or stakeholder engagement.

Strong communication, relationship management, and problem-solving skills.

Experience in edtech, career counseling, or related fields is a plus.

• Minimum 1-3 year of experience in sales, business development
• Having good knowledge of software sales
• Ability to demonstrate & present CRM & other software to prospect & provide full fledge training to them.
• Responsible for IT Sales(software) for B2B
• 2 Year of experience in B2B sales.
• Generate leads through various marketing activities such as cold calling, references and various online sources
• Client meetings with Negotiation closure

Key Responsibilities

Instructional Design & Development

● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.

● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.

● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.

SaaS Integration Training

● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.

● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.

● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.

Leadership & Collaboration

● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.

● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.

● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.

Technology & Tools

● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.

● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.

● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.

Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.

● Continuously iterate on learning content to improve quality and relevance.

● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.

● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.

● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.

● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.

Required Qualifications

● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).

● 9+ years of experience in instructional design, with at least 3 years in a leadership role.

● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.

● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.

● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.

● Familiarity with LMS platforms and SCORM-compliant content.

Recruitment

Finding eligible candidates

Establishing and maintaining criteria for what an eligible candidate is (ie point score on interview, ref parse out doc) 

Preliminary interview (record and report). Final offer to be deliberated amongst the founders

Building business relationships with recruiters

Advising us on new ways to recruit

Onboarding

Keeping track of documents of candidates

Offer letter to be sent

Training classes to scheduled

HR meeting

Creating ID cards

Getting access cards

Sending PF documentation to accountant

Giving employment contract

General operations

Scheduling week to week

Planning and keeping track of PTO, sick leave, emg leave etc. (End of year handling rollover reports for PTO)

Maintaining weekly hours review. Ensuring accuracy every week.

Giving monthly report to founders for billing

Monitoring tardies and absences and reducing this

Keeping track of each employees vertical based on QA recommendations and tardiness/behavioral issues

Written notices, documentation

Scheduling performance reviews

Keeping track of raises and increments

Proposing solutions to us in case it’s a systemic issue and not just an issue with one or two employees

Organizing company outings/events

Handle loan requests and paperwork

Make minutes of weekly meeting

Handling resignations

Enforcing minimum notice periods

Handling terminations

Keeping up with documentation for all

SPOC for accountant

SPOC for co-working space

SPOC for employees

1. PHP Developer/Sr. PHP Developer:

• Reviewing (if already developed) current system workflow and database design.
• Analyzing the needs of system and producing detailed specification document
• Create a step by step flow chart or psudocode for computing systems that shows how program code must be written in order to work properly.
• Develop a functional modules according as required under deadline.
• Integrating 3rd party tools wherever required.
• Perform and document unit testing for developed functions.
• System maintenance by monitoring and correcting software defects.
• Continuously updating technical knowledge and skills as per industry standards.
• Contribute to technical writers to create users documents.
• All tasks must be carried out at the highest standards.

• Strong experience on any of the modern PHP based frameworks like Laravel, Cake PHP, Symphony, etc.
• Ability to create Data Structures and Algorithms.

Experience of developing highly scalable web services and APIs using PHP.

• Development skills of Database design and information schema using NoSQL/SQL.
• Source control management (e.g. Git, SVN, Mercurial) to enable teams to work together to manage source code.
• Working over cloud computing platform like Amazon Web Service (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Strong designing / problem solving skills.

• Education: BCA, MCA, Msc IT, Bsc IT or any equivalent qualification
• Work Experience: 2-6 year of experience in same field
• Good Communication skill (Preferred)
• Can work under pressure
• Meet deadlines

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

Duties and responsibilities

• Responsible for the development of new highly responsive, web-based user interface
• Construct visualisations that are able to depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Work with the product team and graphic designers
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it

Requirements and qualifications

• Experience in Work Frontend Frameworks like Bootstrap, MUI & Antd.
• Must have experience in ES6
• Hands-on experience with REACT REDUX
• Hands-on experience with REDUX SAGA or REDUX ToolKit
• Experience with HTML5 / CSS3
• Experience in creating REST API's based on NODE JS
• GraphQL is a plus
• Must have Git knowledge
• Team player
• Good time-management skills
• Good interpersonal and communication skill