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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
Job description for Python/Backend Developer
We are actively looking for backend software engineers who are passionate about building cutting-edge systems that work on the latest tech stack (Python, Django) but also help save lives. You’ll have the opportunity to learn and lead the development of several AI-enabled products and solutions within the company that are geared to help accelerate the development of new cures and to reduce the inefficiencies in how healthcare information is managed.
Key Responsibilities:
- Design, develop, and deploy scalable APIs using Python/Django.
- Integrate third-party APIs like Facebook page API, Google Business API, and all other social APIs (10+)
- Collaborate with cross-functional teams to define, design, and ship new features.
- Write clean, maintainable, and testable code.
- Develop and maintain authentication mechanisms, including OAuth, JWT, and SSO integration with third-party providers.
- Optimize and maintain existing APIs for performance and scalability.
Required Skills and Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
- Experience:
- 2+ years of experience in Python development.
- Proven experience in designing and developing RESTful APIs.
- Advanced proficiency in Python programming.
- Strong experience with databases (e.g., MySQL, Elasticsearch).
- Hands-on experience with SSO protocols and implementation (e.g., OAuth, SAML, OpenID Connect).
- Experience integrating SSO with third-party providers.
- Proficiency in using JSON Web Tokens (JWT) for secure data exchange
- Technical Skills:
- Proficiency in Python and Python frameworks (Django, Flask).
- Solid understanding of web technologies (HTTP, SSL/TLS, JSON, XML).
- Familiarity with API documentation tools (e.g., Swagger, Postman).
- Experience with version control systems (e.g., Git).
- Expertise in authentication and authorization methods.
- Ability to write clean, maintainable, and efficient code following best practices.
- Experience in writing unit tests for code to ensure reliability and maintainability
PHP Developer
A PHP developer (Team Lead) is responsible for writing server-side web application logic. PHP developers usually develop back-end components, connect the application with the other (often third-party) web services, and support the front-end developers by integrating their work with the application. They are also often required to develop and integrate plugins for certain popular frameworks. Required skill is 1-year experience PHP Developers as a Team Lead ,handle the team and projects.
Required Experience and Skills For PHP Team Lead
- PHP5, MySQL, WordPress, Code-igniter, Smarty (or experience with other MVC frameworks) JavaScript, XHTML, HTML and CSS.
- Strong Analysis & Design.
- Understanding of common design patterns.
- Ability to lead software development project lifecycle.
- Ability to effectively manage time and prioritise work.
- Ability to assess the impact of new project requirements on an existing team workload.
- Technical writing skills producing clear and unambiguous technical documentation and user stories.
- Ability to lead the development team under the direction of the Head of Technology.
- Good Communication.
PHP team lead job Responsibilities and Duties
- Establishing ways for team members to complete their tasks.
- Creating communication channels between the team and other departments.
- Estimation management.
- Time sheet management.
- Proper resource management.
- Proper time management.
- Quality management.
- Responsible for identifying project risks.
- Defining milestones for a new project.
Job Location: Rajkot, Gujarat
Position: 02
Experience : Minimum 1 year as a Team Lead
Technical Skills : Well versed PHP Developers, ability to handle the team and projects.
We are looking for a team member to join us as PHP Developer.
Urja Communications is a Digital Advertising and Communications agency with one important difference…We keep our focus on solving business problems.
Looking for a Web Developer with good hands-on Experience in Laravel.
- Candidates have good Team Interactions.
Experience : 1 to 2 years
Responsibilities :
- Strong coding knowledge in Laravel Framework.
- Responsible for handling projects independently as well as collaboratively.
- Should be capable of handling multiple PHP projects.
- Analyse scope of work and time frame accordingly.
- Should have good analytical and problem solving skills.
- Ability to motivate teammates.
- Mentor and lead a team of junior developers.
- Provide technical guidance to development team members’
Key Skills:
Php, Laravel, MySQL, JavaScript, jQuery, HTML, CSS,DB
Added advantage to have : Code igniter, Angular
Job Types: Full-time, Walk-In preferred:immediate joinee
Easebuzz is a payment solutions (fintech organisation) company which enables online merchants to accept, process and disburse payments through developer friendly APIs. We are focusing on building plug n play products including the payment infrastructure to solve
complete business problems. Definitely a wonderful place where all the actions related to payments, lending, subscription, eKYC is happening at the same time.We have been consistently profitable and are constantly developing new innovative products, as a result, we are able to grow 4x over the past year alone. We are well capitalised and have recently closed a fundraise of $4M in March, 2021 from prominent VC
firms and angel investors. Easebuzz’s corporate culture is tied into the vision of building a workplace which breeds open communication and minimal bureaucracy. An equal opportunity employer, we welcome and encourage diversity in the workplace. One thing you can be sure of is that you will be surrounded by colleagues who are committed to helping each other grow. Easebuzz Pvt. Ltd. has its presence in Pune, Bangalore, Gurugram.
Job Description
We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all servers-side logic, ensuring high performance and responsiveness to requests from the front
end. At EaseBuzz, every individual is honed to be a leader and enjoys the freedom to make decisions that she/he sees fit to steer the organization closer towards its goals. We work in small, decentralized teams that promote independent authority and freedom to approach and solve problems creatively. This path nurtures the artisan in every individual and brings to fruition the vision of crafting purpose-built solutions for clients.
Benefits
● Transparent, Performance Driven Culture.
● Fun, Collaborative Team Environment
● Medical Benefits & Flexible work hours
Designation: Back End Developer
Experience: 2-4 yrs of development experience in Python
Responsibilities
● Requirement gathering & understanding, effort estimation, technical design,
project planning, and monitoring in an Agile environment.
● Full Software Development Lifecycle (Agile)
● Code reviews, test case reviews and ensure code developed meets the
requirements.
● Implementation of security and data protection
● Design and implementation of data storage solutions
● Carry out adaptive changes necessitated by changes in Business
Skills And Qualifications
● Proficient knowledge of Python
● Expertise in at least one popular Python framework (like Django/ Flask)
● Well versed with database queries like MySQL or Postgres, etc and have the ability to create database schemas that represent and support business processes
● Should possess in-depth knowledge of object-relational mapping
● Proficient understanding of code versioning tools, such as Git
● Basics of tuning application performance
● Integration of multiple data sources and databases into one system
● Experience with tools like Celery, Nginx, Gunicorn etc.
● Experience in Kafka writing Consumers and Producers would be a plus
point.
● Experience with AWS or GCP would be a plus point
● Experience in Microservices, Event-driven systems, Caching would be a plus point
Employment Type
Full Time
Job Title: Java Developer
Job Type: Permanent/Contractual
Experience: 3+ years
Job Location: Bangalore, Mumbai, Gurgaon
Qualification: B. Tech, BE, MCA or higher
JOB DESCRIPTION:
- Design overall architecture of the web application.
- Work with UI designers, business users and other team members to develop web applications
- Define, develop and develop APIs
- Integrations with partner APIs and, Database Management
- Maintain quality and ensure responsiveness of applications
- Collaborate with the rest of the engineering team to design and launch new features.
- Maintain code integrity and organization
- Work closely with graphic designers.
- Understand and implement security and data protection
- Development experience for both mobile and desktop.
TECHNICAL SKILLS & EXPERIENCE:
- Proficient in JAVA with Spring Boot framework
- Proficient using relational databases such as MySQL
- Experience with cloud message APIs, REST APIs and usage of push notifications.
- Knowledge of code versioning tools such as Git, Mercurial or SVN
- Good understanding of collaboration tools
- Should be comfortable with Agile methodology and using Agile tools
- Good verbal and written communication skills
- Good problem-solving skills.
Job description
Job Summary
Dear Candidate,
We are looking for Developer on urgent basis who have an experience in Laravel framework. Kindly find the job description below:-
Responsibilities and Duties
- Strong knowledge of Core PHP/Laravel
- Working knowledge of MySQL databases, AJAX
- Highly proficient with MYSQL, JQuery, JavaScript
- Strong understanding of OOPs & MVC concepts
- Working experience in Laravel framework
- Experience in Web applications development using PHP
- Expert level jQuery/AngularJS
Required Experience, Skills and Qualifications
Profile- Php Developer
Skills– Laravel, WordPress
Experience :- 4 to 5 yrs
Salary- Best for deserving candidate
Location- Mohali
Job Type- Part Time/ Work from office
No of vacancy- 1
Benefits
About DIKONIA:
Dikonia is an eminent firm which delivers website development, mobile and web application development, Digital Marketing, design services, and business process automation software for companies from myriad industries. It is a hub for all business IT needs that stands on a solid foundation of 10 years of working experience. Our growing team consists of eminent and innovative designers, developers, marketers,and analysts each one of them bringing with them their unique perspectives, and way of doing things. This vibrant set up of skilled individuals gives us the ability to tackle all challenges and make sure that our clients get nothing but the best. Additional information about DIKONIA can be found at www.dikonia.com and on LinkedIn, Twitter, Facebook, and Google+.
Why Join DIKONIA?
Dikonia is an equal opportunity employer which provides its employees:
- Dynamic Career growth opportunities.
- Competitive Salary & Attractive appraisals
- Work on cutting edge technologies and solutions across a diverse range of industry verticals.
- A healthy work life and employee engagement activities.
- Performance driven organization with rewards for high performers.
- An environment which fosters Innovation and High performance work ethics
www.dikonia.com
https://www.facebook.com/DikoniaITSolutions/
www.linkedin.com/company/Dikonia
www.twitter.com/_Dikonia









