Business Development Manager

The Sales Assistant provides administrative and operational support to the sales team, contributing to the achievement of sales targets and enhancing customer satisfaction. This role involves handling customer inquiries, processing orders, managing sales records, and assisting with various sales-related tasks.

Responsibilities:

• Customer Support:
• Respond to customer inquiries via phone, email, and in person.
• Provide information about products and services.
• Address customer complaints and resolve issues promptly.
• Maintain positive customer relationships.
• Order Processing and Administration:
• Process sales orders accurately and efficiently.
• Prepare sales quotations and proposals.
• Maintain and update customer databases and sales records.
• Generate sales reports and summaries.
• Track order status and ensure timely delivery.
• Sales Team Support:
• Assist sales representatives with administrative tasks.
• Prepare sales presentations and marketing materials.
• Coordinate sales meetings and appointments.
• Manage sales-related correspondence.
• Assist with sales events and promotions.
• Inventory Management:
• Monitor inventory levels and report discrepancies.
• Assist with stock checks and inventory audits.
• Ensure adequate stock levels for sales activities.
• Data Entry and Reporting:
• Accurately enter sales data into CRM systems.
• Generate regular sales reports and analyses.
• Maintain organized sales files and records.
• Communication:
• Communicate effectively with sales team members and other departments.
• Relay important information to sales representatives.
• Maintain professional communication with customers.

• Drive and own sales and revenue targets from ecommerce operations for the brand marketing campaign on marketplaces and offer management
• Monitor, measure and maintain reports on performance to drive attainment of defined objectives by optimisation
• Plan and execute promotional schemes and campaigns to maximise growth
• Providing insights into latest consumer and shopping trends to identify assortment gaps & selection and plan effective branding strategies Performance marketing Inventory management Catalogue mapping ,listing
• Plan the AOP business closely with the customer and the internal teams – to help deliver the toplines at a quarterly and annual level
• Keep track of all the health and hygiene measure – Stock holding of the e-tailers in terms of the number of days as well as the quality of the stock, ensure correct PO execution, track and ensure availability of our SKUs Work on monthly offtake plan for all brands – tracking the same periodically  and ensuring the right inputs are planned both on-platform and off-platform to drive business
• Manage the e-tailer PnL and ensure that we keep a close track on the profitability of the account and keep a check on the promotional expense
• Opening new platforms for the brand
• 3-4 years of handling ecommerce platforms - Amazon Flipkart,Big Basket

• Managing various accounting transactions of the company by preparing and maintaining financial records and financial statements
• Managing various accounting activities which include, but not limited to, reconciliation of bank statements, accounts receivable, accounts payable, calculation of taxes and filing tax returns etc
• Preparing and involving in budget forecasts
• Overseeing and Implementing accounting systems and processes and also communicating any technical issues related to the same
• Reviewing and handling monthly, quarterly and annual closings
• Preparing financial reports, in regular intervals, to facilitate decision-making
• Overseeing and managing the expenses and budgets of the company
• Ensuring compliance of relevant Government rules, laws and regulations

Desired Candidate Profile

• CA is a must and relevant work experience of 3 – 5 years is also required
• Advanced MS Excel skills as well as strong knowledge and experience in Tally
• Experience in providing financial advice
• Good communication and analytical skills
• Attention to detail
• Experience of maintaining highly confidential data    

• Being involved in various day-to-day activities such as order punching, order processing, shipping plans, order tracking, sharing delivery status etc. and also handling any order issues
• Answering customer queries on information including but not limited to, order status, shipment dates etc.
• Responding to customers in a courteous and timely manner
• Ensuring the terms and conditions while managing various customer orders from processing to delivery
• Updating and maintaining relevant data and reporting the same to the company in regular intervals

What you must have:

• Graduation is a must
• 3– 4 years of relevant work experience in customer service– order management role
• Excellent communication and listening skills
• Good knowledge as well as work experience in using SAP
• Good in MS Word, MS Excel and email writing
• Attention to detail and ability to multi-task