Content Writer

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

•  Excellent Communication Skills.
• Working knowledge of React libraries such as Redux, Redux Thunk, Redux Saga, Redux Forms, Immutable etc.
• Highly proficient in JavaScript and ReactJs
• Good understanding of design libraries such as Material, Ant and Semantics etc.
• Basic understanding of front-end technologies, such as HTML5, and CSS3.
• Sound knowledge of Testing frameworks such as Jest, Enzyme, Mocha, Protector etc.
• Experience of writing unit, integration and E2E tests.
• Experience of integrating third party APIs.
• Good understanding of code versioning tools, such as Git.

The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.  

ROLES AND RESPONSIBILITIES

• Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
• Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
• Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
• Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
• Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
• Ensures deadlines are met and timely update meetings are established with client and counsel.
• Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
• The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
• Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks. 
• Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
• Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
• Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
• Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
• Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
• Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
• Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
• Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product. 
• Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
• Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
• Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
• Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.

• Other duties as assigned.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified. 

SKILLS AND KNOWLEDGE

1. Experience delivering consulting engagements in a fast-paced environment
2. Experience leading scoping calls
3. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
4. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
5. Knowledgeable of collection methodologies and tools.
6. Comfortable working within various OS including Windows, Linux, and OSX
7. Organized communications and notes
8. Communicates clearly and concisely
9. Generally knowledgeable of the multiple services that comprise an IR investigation
10. In-depth knowledge of the ransom negotiation process and details it accordingly to clients

We are looking for highly skilled Salesforce Developers OR Other Tech Developers (Java / Javascript / Angular / PHP / .NET) who love to stay on the technical side of the curve and look to groom themselves as a Salesforce Architect going forward. You will get a training to work in Cloud Computing (Salesforce & its Lightning Javascript framework as well). 

At Concretio, we believe that work can happen from anywhere. We believe people should be able to work and learn together whether they're across the table or across the world from each other. We are open for the Remote / Work from Home option as well, so location is not a constraint any more. 

Job Responsibilities

• Developing applications for the Salesforce.com platform. 
• Developing Javascript frontend/apps and integrations using REST/SOAP JSON/XML. 
• Coding APEX and custom applications for Salesforce instances. 
• Design, code, configure, document, deliver and support solutions to meet business needs in Salesforce, including configurations, customisations, and integrations. 
• Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise. 
• Code, configure, unit test and create supporting documentation for application development tasks.
• Demonstrated experience building integrations with Salesforce.com (REST/SOAP - XML/JSON)

Soft Skills Checklist

• Always learning attitude, with the rapidly changing Salesforce and Tech landscape, it’s a must. 
• Consultant mindset, we will help you develop these soft skills, but an open attitude is needed. Talking to a client/business-user, understanding their pain points, and delivering a solution is key to project success here. 
• Sense of ownership and self-discipline: We don’t like chasing our people for status multiple times a day. If you are one who enjoys taking ownership of tasks and delivering them without much monitoring, you will love it here. 

Tech Skills Checklist

• Strong Salesforce basics i.e. Configuration/Clicks concepts. 
• Apex, Visualforce/Lightning(Aura/LWC). 
• Excellent programming skills with a good understanding of OOPS. 
• Knowledge of any DBMS (Tables, Joins, Relationships, SQL, Normalisation).
• Knowledge of core HTML, CSS and Javascript concepts. 
• Experience of Chrome Extensions/Apps, Electronjs or NativeScript (nice to have).

Cultural Alignment Checklist 

• The educational part doesn't matter much. 
• CODING: Know, love and be comfortable in it. 
• OPEN Mindset: An open, curious and learner profile is a must. WWW is changing at a crazy pace, we need someone who is open to adapt to this pace of change in Salesforce and tech.
• We expect our team to crack suitable Salesforce certifications as KRAs, and happily sponsor the fees for the same. 
• Sense of Ownership: We are not going to put a manager on your head, who will seek status updates every few hours (multiple times in a day). You will be given a task, and expectations will be to own the 100% success and failure for the same. We are never short on public praise and giving credit for a successful show. 
• Excellent Craftsmanship: We differentiate and take pride in what we build and deliver to customers across the globe. Mediocrity is not appreciated here in anything. Top-quality code, deliverable, and communication is something we expect and continuously work to improve on a day to day basis. 
• Strong Communication Skills: It's actually a MUST have for your experience level. 

Nice to have

• Salesforce Communities (Classic and using Communities).
• Taking ideas to AppExchange (OEM, Security Review).
• Developing SPA (Single Page Applications) in Salesforce.
• Hands-on experience in one or more JS/CSS frameworks (jQuery, React, Angular, Vue, Bootstrap, Foundation, etc).
• Hands-on experience of Cordova, Ionic, and Hybrid mobile development.
• How OAuth, SOAP, SAML, and other integration patterns work.
• NoSQL and how modern database systems work.
• Classic DBMS MySQL, Postgres etc.
• AWS, Google or Microsoft cloud experience. 

Key Skills:

• Must have good Communication.
• Individual contributor having good min 1-year hands-on experience on job portals & knowledge of social media hiring.
• Should be able to handle end to the end hiring process.
• Good with excel, reports & data management.
• Must have a proven track record hiring in the e-learning/publishing domain will be a plus.
• Should be presentable, thoughtful & have an understanding of the professional work environment.
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centres (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Responsibilities

• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resume and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “Great place to work”

• Building and operationalizing large scale enterprise data solutions and applications using one or more of AZURE data and analytics services in combination with custom solutions - Azure Synapse/Azure SQL DWH, Azure Data Lake, Azure Blob Storage, Spark, HDInsights, Databricks, CosmosDB, EventHub/IOTHub.
• Experience in migrating on-premise data warehouses to data platforms on AZURE cloud. 
• Designing and implementing data engineering, ingestion, and transformation functions

• Experience with Azure Analysis Services
• Experience in Power BI
• Experience with third-party solutions like Attunity/Stream sets, Informatica
• Experience with PreSales activities (Responding to RFPs, Executing Quick POCs)
• Capacity Planning and Performance Tuning on Azure Stack and Spark.

• 7+ Year of experience with Dot Net Technology with MVC Framework: Angular must require. 
• Mock-ups and designs into pages complete with CSS, HTML, and Angular Writing tested, idiomatic, asynchronous and documented Angular, HTML and CSS. 
• Aware of new features in Angular 7,8,9 
• Ability to develop UIT from wireframes & prototypes 
• Write modular, secure, and well-tested front-end code cooperating with the back- end developer in the process of building the Restful API, Develop User interfaces for Modern Rich Internet Applications with the latest Front-End Technologies. 
• Experience Design overall architecture of the web application Proficient understanding of web trends and technologies like HTML5, CSS3, JavaScript, object-oriented JavaScript, jQuery and Responsive design. 
• Must have experience of working on enterprise single page application can write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly. Extensive experience of JavaScript, Angular, React and Node.js 

Must to have skills: 

• Angular with updated version, Dot Net, C# and above, HTML 5, CSS 3, Bootstrap, jQuery, Typescript, MVC 5, Web API 2.x, Entity Framework, SQL Server 2012, Store Procedures, Triggers. 

Good to have skills: 

• Dot Net + Angular

• Minimum 7 years of relevant work experience in similar roles.
• Hands-on experience developing and delivering scalable multi-tenant SaaS applications on AWS platform.
• In-depth knowledge of Spring, Spring Boot, Java, REST Web Services, SQL databases, microservices, GRAND stack, SQL and NoSQL databases.
• In-depth knowledge and experience developing and delivering scalable data lakes, data ingestion and processing pipelines, data access microservices.
• In-depth knowledge of AWS platform, tools and services, specifically AWS networking and security, Route53, API Gateway, ECS/Fargate, RDS; Java/Spring development; modern database and data processing technologies; DevOps; microservices architecture; container/Docker technology.
• Outstanding collaboration and communication skills. Ability to effectively collaborate with distributed team.
• Understand and practice agile development methodology.
• Prior experience working in a software product company.
• Prior experience with security product development.

Nice to Have:

• AWS Certified Developer certification is highly desired.
• Prior experience with Apache Spark and Scala.