Manager - Partnerships

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Job Title: Senior Consultant Information Security – IT

Job Purpose: Acting in a key technical management & execution capacity to

provide a conduit between M&S IT teams and key business stakeholders thereby

ensuring information technology needs are managed consistently, following

professional IT and global M&S standards, and delivered with a high quality and

customer satisfaction.

Reward level: Middle Management

Job Location Gurgaon

Experience 7 years

Relevant Experience 7 years

Reporting to: General Manager

Qualification: Bachelor’s degree in IT and relevant Information Security

Certifications

Key Deliverables:

 Provide support as Lead implementor towards ISMS and PIMS policies,

procedures, and guidelines and ensure to perform regular review and update.

 Gather evidence of continuous compliance with ISO 27001:2022 and ISO

27701:2019, DPDPA, IT Act and Cert In Regulation including audit logs,

records of reviews, timely closure of open audit and risks and sharing the

report with management.

 Conduct regular, documented information security and privacy risk

assessments on Security Tools and Technologies by identifying assets,

threats, vulnerabilities, likelihood, and impact.

 Prioritize identified vulnerabilities, detailed findings, remediation

recommendations, trending reports on vulnerability posture towards closure

with stakeholders.

 Implementation of a comprehensive, ongoing security project plan for

remediation of open audit gaps.

 Prepare regular report on overall information security posture, GRC maturity,

and risk landscape to relevant stakeholders

 Perform Root Cause Analysis and lessons learned from information security

incidents, actively participate in audits and support internal IT staff to perform

technical assessments and controls with evidence.

Key Relationships:

 Internal IT and business customers in MSR.

 Global/Local IT Vendor, market and global (HQ) colleagues,

 Internal staff - direct reports (where applicable)

 IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

 Must have ISO 27001 Lead Implementer and ISO 27701 Lead Implementer

certifications.

 In depth understanding of IT Act, DPDPA, Cert In regulations, CIS Controls as

well as UK DPA and ISO 31000

 Good to have certification on CISM (Certified Information Security Manager),

CISSP (Certified Information Systems Security Professional) and Cloud Security

certifications (e.g., CCSK, CCSP, vendor-specific like AWS Security Specialty)

 Familiarity with common vulnerability scanning tools like Qualys (features,

reporting, agent-based vs. network scans) and Cloud Security Posture

Management (CSPM) tools like Wiz (cloud service provider configurations,

misconfigurations, compliance checks in AWS, Azure, GCP).

 Conduct and lead IT DR drills and Tabletop exercises with internal IT teams.

 Hands on knowledge on common security technologies (e.g., firewalls, EDR,

Cloud Security, VAPT tools, SIEM, WAF, DLP, PAM, BAS, encryption etc.,).

 Ability to handle and manage Endpoint, Perimeter, Cloud and Data Security

technical consoles with configuration and fine tuning of policies.

 Understanding of various penetration testing types (e.g., network, web

application, API, mobile, cloud) and methodologies

 Knowledge of common attack vectors and exploitation techniques like MITRE

ATTACK and DEFEND, NIST Cyber Security Framework.

 Excellent technical writing skills for creating clear, concise, and comprehensive

security policies, standards, and procedures.

 Ability to analyse complex risk data and present actionable insights.

 Proficiency with GRC platforms or tools for managing policies, risks, and controls

 Exceptional verbal and written communication skills to articulate complex security

concepts to technical and non-technical stakeholders

 Strong technical skills to diagnose security issues, identify root causes, and

develop effective solutions.

 Ability to develop and deliver engaging security training sessions and awareness

campaigns to internal IT staff.

 Ability to stay updated with the latest security threats, vulnerabilities,

technologies, and regulatory changes.

mail updated resume- etalenthire[at]gmail[dot]com

satish- 88O 27 49 743

Roles & Responsibilities:

• Product testing and quality assurance
• Working closely with the product team to identify, reproduce, and report issues
• Ensuring product stability, usability, and performance

Required Skills:

• Excellent communication skills (verbal & written)
• Good analytical, problem-solving, and decision-making skills
• Adaptability to changing work environments and technologies
• Eagerness to learn and grow in a SaaS product-based environment
• Basic knowledge of relevant QA/testing tools (good to have)

About Us

We are a fast-growing tech company building scalable and modern web applications. Our team works on cutting-edge technologies in AI, automation, and digital solutions. We are looking for a Frontend Intern (Next.js) to join our engineering team and contribute to building interactive and user-friendly web applications.

Role & Responsibilities

• Build, test, and deploy responsive user interfaces using Next.js and React.
• Collaborate with designers and backend developers to implement seamless user experiences.
• Optimize components for maximum performance across web-capable devices and browsers.
• Work on real-world projects involving dashboards, AI products, and customer-facing platforms.
• Assist in debugging, code reviews, and documentation.
• Stay up-to-date with the latest frontend trends and best practices.

Requirements

• Basic understanding of JavaScript/TypeScript, React.js, and Next.js.
• Familiarity with HTML5, CSS3, and modern styling frameworks (TailwindCSS, Material UI, etc.).
• Knowledge of REST APIs or GraphQL integration.
• Good problem-solving skills and willingness to learn quickly.
• Ability to work in a collaborative team environment.
• Prior experience with Git/GitHub is a plus.

Nice-to-Have (Optional but a Plus)

• Experience with server-side rendering (SSR) and static site generation (SSG) in Next.js.
• Exposure to UI/UX design tools (Figma, Adobe XD, etc.).

What You’ll Gain

• Hands-on experience working on live projects with production-scale applications.
• Mentorship from experienced developers.
• Exposure to the complete product development lifecycle.

Business Development

Objective:

To support lead generation, client outreach, and drive sales growth initiatives.

Key Responsibilities:

Research and qualify new business leads.

Assist in client presentations and communications.

Maintain CRM systems and manage follow-up pipeline effectively.

Tools You’ll Use:

• Lead Generation & Outreach: LinkedIn Sales Navigator, Apollo, Instantly
• CRM Platforms: HubSpot CRM, Zoho CRM

We are a software company seeking a Junior in-house International Business Development Executive to join our team. The successful candidate will be responsible for identifying new business opportunities and developing relationships with international clients to drive sales growth.

Key Responsibilities:

• Conduct market research to identify potential clients and new business opportunities.
• Develop and implement sales strategies to meet business objectives and sales targets.
• Develop and present sales proposals that showcase the value of our web and mobile applications, as well as any other tailored solutions required by clients
• Negotiate contracts and close sales deals with international clients.
• Build and maintain strong relationships with clients to ensure ongoing business and customer satisfaction.
• Collaborate with cross-functional teams to ensure successful project delivery.

Requirements:

• Bachelor's degree in Business Administration, Sales, Marketing, or related field.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong organizational and time-management skills.
• Passion for technology and eagerness to learn about software solutions.

Why Join Our Team:

• Opportunity to work with a fast-growing and innovative company.
• Collaborative and supportive team culture.
• Professional growth and development opportunities.
• Attractive Incentives
• Intermediate Increments based on performance

If you are a motivated individual with a passion for international sales and technology, we encourage you to apply for this exciting entry-level opportunity!

• Managing the channel sales of districts coming under your area.
• Hiring marketing team to manage sales in the respective districts, blocks & panchayats coming under your zone.
• To oversee sales operation with several counties in a particular geographical location.
• Reaching the target and goal set of your area.
• Establishing, maintaining and expanding your customer base.
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market.

We are looking for a Business Development Manager/Relationship Manager to build and preserve trusting relationships with our customers.    

Introduction & Acquisitions of new partners - Individual /Corporate clients and meeting the required revenue targets expected from the role & it will be an individual contributor. Self-accelerating & result oriented Adapt acquired knowledge in Change Management.

All possible new prospect partners - INDIVIDUAL /CORP clients in the city.

Duties & Responsibilities -

• Dialogue with our clients to understand their business objectives and challenges
• Analyze partners' data and provide strategic recommendations to clients
• Monitor user reservations and partner promotion
• Build efficiency in support processes for improving partners side experience
• Resolve operational problems on the partners' side within a specified time
• Attend meetings with partner facilities for orientations, resolving issues & relationship building.
• Handle invoicing, including calculation of recharges done
• Serve as the one-point contact for the sales team for all reservations and schedule of the activities.

Required Skills:

• 1-5 years of relevant experience    
• Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
• Highly organized, multi-tasking skills with strong attention to detail.
• Strong work ethic with a relentless desire to go above and beyond.
• Excellent time management skills and ability to work under pressure
• Strong communication and interpersonal skills