Digital Marketing Executive

Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

Job Description:

As a Technical Writer, you will be responsible for working independently on components of an information development project. You will contribute to the team on a variety of projects and call upon team members for guidance as needed. You will contribute to the team and work independently.

Experience Range:

5 - 7 years

Job Responsibilities:

• Strong writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents.
• Experience in using the Darwin Information Typing Architecture (DITA).
• Good knowledge and writing experience using XML-based authoring tools such as oXygen XML Editor.
• Create and maintain Online Help, Installation Guide, Upgrade Guide, Deployment Guide, Release Notes, Support Matrix, and other such product documentation deliverables.
• Design, develop, and write technically accurate and comprehensive product documentation that adheres to the MSTP.
• Understanding of core information development processes: content planning, content creation, and content review.
• Fundamental skills with the authoring tools used by the information development teams.
• Fundamental collaboration skills: Ability to work with cross-functional teams and other writers for updates in the product or the process.
• Ensure strict adherence to the delivery schedule by planning, tracking, and delivering as per sprint commitments.
• Participate in daily scrum meetings, development design reviews, and documentation reviews.

Skills Required:

DITA XML, XMetal, Oxygen XML Editor, MSTP, Astoria, Visual Studio, Agile Environment, Software Development Life Cycle (SDLC),

Desired Characteristics:

• Fundamental knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.
• Experience with content management systems, such as Astoria and Visual Studio.
• Basic skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables.
• Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development.
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process.

Job Responsibilities:

* Design, build, and maintain efficient, reusable, and reliable Java code

* Ensure the best possible performance, quality, and responsiveness of the applications

* Identify bottlenecks and bugs, and devise solutions to these problems

* Help maintain code quality, organization, and automatization

* Prepare the technical design of complex technology components

Mandatory Skills:

* Proficient in Java (JDK 1.7) or above JDK 8 preferable, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of concurrency patterns in Java

* Solid understanding of object-oriented programming along with various design and architectural patterns

* Hands on experience with Spring, Spring Boot, JUnit

* Familiarity with concepts of MVC, Microservices, RESTful

Desired Experience

3+ years

Job Description

What You’ll Do

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

What you bring to the table

• 3+ years of Experience with React. Good to have a working knowledge of React Native, Angular, VueJS
• Strong expertise with HTML, CSS, and writing cross-browser-compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Hands-on and implements complex React modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git)
• Critical thinker and problem-solving skills

Bonus if you have…

• Experience with Angular2+ and Node
• Experience with AWS or GCP infrastructure
• Curiosity about new languages, libraries, frameworks
• Contributions to open-source projects
• Experience with Selenium, or Jest or similar front end test frameworks

• Understand fundamental design principles and best practices for developing backend servers and web applications  Gather requirements, scope functionality, estimate and translate those requirements into solutions.  
• Implement and integrate software features as per requirements. 
•  Deliver across the entire app life cycle.
•   Work in a product creation project and/or technology project with implementation or integration responsibilities, Improve an existing code base, if required, and ability to read source code to understand data flow and origin
• Design effective data storage for the task at hand and know how to optimize query performance along the way.  
• Follow an agile methodology of development and delivery  
• Strictly adhere to coding standards and internal practices; must be able to conduct review code  Mentor and possibly lead junior developers  
• Contribute towards innovation  Performance optimization of apps 
•  Explain technologies and solutions to technical and non-technical stakeholders  
• Diagnose bugs and other issues in products  
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Must have / Good to have:

• 4+ years experience with Core Python development  Design and implementation of high-availability, and performant applications on Unix environment  
• Good with multithreading and data structures  
• Develop back-end components to improve responsiveness and overall performance  
• Familiarity with database design, integration wiht applications and python packaging.  Familiarity with front-end technologies (like JavaScript and HTML5), REST API, security considerations  
• Familiarity with functional testing and deployment automation frameworks  
• Experience in development for 3-4 production ready application using Python as programming language  
• Experience in writing unit test cases including positive and negative test cases 
•  Experience of CI/CD pipeline code deployment (Git, SVN, Jenkins or Teamcity) 
•  Experience with Agile and DevOps methodology 
•  Very good problem-solving skills  
• Experience with Web technologies is a plus  
• Experience with ELK stack is a plus.

About Us :

• RaRa Now is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.

• RaRa Now is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimization technology. RaRa makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.

• We are a distributed team with a company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.

Future of eCommerce Logistics :

• Data-driven logistics company that is bringing in a same-day delivery revolution in Indonesia

• Revolutionizing delivery as an experience

• Empowering D2C Sellers with logistics as the core technology

About the Role :

• Writing scalable, robust, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high performance software
• Playing a key role in architectural and design decisions, building toward an efficient microservices distributed architecture.
• Strong knowledge of Go programming language, paradigms, constructs, and idioms
• Knowledge of language patterns such as - Goroutine and Channels
• Experience with the full site of Go frameworks and tools, including :
• Dependency management tools such as Godep.
• Popular Go web frameworks, such as Echo
• Request routing and API mechanisms
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools - primarily Git.
• A basic understanding of computing and Linux systems
• Basic knowledge of Systems Engineering
• Memory management and pointers, specifically in Golang
• Implement Docker for smaller-scale applications that require simpler deployments

• Employ Linux Terminal command structures to allow easy back-end operations for less-expert technical staff
• Structure our user interface with React and ensure REST API access is available for enterprise-grade finance customers on-demand

Responsibilities:

• Designing and Programming web based application and backend system.

• Testing and debugging application

• Analyze requirements and propose appropriate solutions

• Work independently and in teams

• Communicate effectively with project managers, designers, QA team

Requirements

• 2+ years of software development experience

• Essential skills: PHP, MySQL, HTML, CSS, JavaScript, AJAX

• Code Ignitor and Laravel development experience a big plus

• Advanced knowledge of SQL is important

• Should be able to analyze requirements and design robust system

• Good oral and written communication skills

• Ability to work in a team-oriented and collaborative environment

• BS/MS degree in Computer Science, Engineering or a related subject

Social Media Manager:

We are looking for a Social Media Manager at BLITZPOKER who can enhance our brand and build strong online communities through our various social media platforms. The Social Media Manager will be responsible for developing and administering social media content that is designed to engage users and create an interactive relationship between consumers and the company. The successful candidate will also be required to collect and review social media data to develop more effective campaigns.

Roles and Responsibilities:

• Work closely with the marketing team to develop social media campaigns that help to achieve corporate marketing goals
• Develop monthly reports on emerging social media trends that will be submitted to the management and executive teams
• Monitor the company’s social media accounts and offer constructive interaction with users
• Create methods for finding and saving online customer reviews
• Analyze the long-term needs of the company’s social media strategy and offer quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan

Qualification:

• Bachelor’s Degree in Marketing, communications, or related field
• 3+ years’ experience in social media management
• Exceptional multi-tasking skills
• Able to explain complex social media data in an understandable way
• Strong problem-solving skills
• Knowledge of Facebook’s advertising platform is required

About BLITZPOKER

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

In India, majority-owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

• Negotiating rates with vendors
• Cancelling orders if required
• Coordinating with vendors to meet in store delivery date
• Maintaining in and out sheet and ensuring that all codes, color references, fabric composition/ descriptions are correct
• Managing vendors and sourcing new vendors if required
• Giving approvals on fabric and trims received
• Making sure that we receive PP samples before bulk
• Getting test reports from labs
• Informing the team of any delays, reporting any under/over deliveries we are facing from the vendors and give suggestions/solutions accordingly
• Debiting vendors for delays in deliveries
• Travelling to vendor units to check production
• Controlling inventory levels by conducting physical counts
• Working with Finance to ensure all invoices are accurate and that the relevant paperwork is processed to allow prompt payments
• Managing internal and external fabric queries/availability/quality issues/shortages
• Managing and updating stock levels on a daily basis ensuring all transfers, deliveries and returns are recorded accurately
• Sending out weekly fabric stock updates to relevant people / departments
• Critical path management

Desired Candidate Profile

• 4+ years’ experience working in a role involving raw material/fabric buying within the same industry
• Good knowledge of block printing, dying, special finishes and extras processes such as washing, mercerisation etc
• Basic understanding of textiles/fabrics and their different traits
• Experience of working with Indian Fabric mills
• Good network of fabric/trim vendors
• Good negotiating skills
• Excellent administration and time management skills
• Strong communication skills and an ability to build strong relationships with colleagues, suppliers and manufacturers
• Excellent Excel skills - ability to create spreadsheets and use basic formulas such as V look up
• Attention to detail, efficiency and ability to work calmly under pressure
• Hardworking Attitude
• Excellent organisational skills

• The candidate must have strong experience in application security assessment. threat modeling, code review, static and dynamic testing.
• The candidate must have a strong understanding of common security libraries, security controls, and common security flaws.
• Candidate must have experience in performing application vulnerability Management, penetration testing, application & API security assessment.
• Candidate must have experience with OWASP, static/dynamic analysis, and common security tools
• Candidate must have basic knowledge of development or scripting experience
• Candidate must have experience in identifying security issues through code review during entire SDLC cycle
• A basic understanding of network and web-related protocols (such as TCP/IP, UDP, HTTP, HTTPS, protocols)
• Experience in working with developers
• Candidate must have good communication skills (written & verbal)
• He / She will be responsible for performing application security assessment, code review, API security assessment.
• Participate in and support application security reviews and threat modeling, including code review and static/dynamic testing.
• Ensure that security across all aspects of the software is uniform by setting up checkpoints.
• Perform threat modeling for applications to determine the potential threats and vulnerabilities to an application and identify points where applications are most vulnerable.
• Based on assessment results explore the threats that each application is exposed to and ranks them on a severity scale
• Recommend the countermeasures that could be developed to secure application
• He / She need to facilitate and support the preparation of security releases
• He / She needs to support product and development teams in the area of application security.
• Assist in the creation of best security development practices and security training for developers

Skills

• He / She must have 5 + Years of experience in Application security assessment & application vulnerability management with strong academic background. 
• Ability to stay current with emerging threats, security risks, and potential impacts to the business. 
• Should have strong exposure to application security assessment, code review, secure development practices, and application security tools & technologies.  
• Candidate should have at least one Information security certification CEH, CASE, or CISSP