Content Writer (B2B SaaS)

Role & responsibilities

• Strong written/verbal communication skills
• Minimum 5-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)
• Good knowledge of the JVM with an understanding of performance and memory optimization.
• Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
• Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.
• Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
• Expert level understanding of Object Oriented Concepts and Data Structures
• Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
• 
  

•  Development using .net core
•  Requirement understanding and getting on client calls
•  Work closely with the nearshore developer
•  Perform code reviews and unit testing as planned
•  Participate in peer reviews.

•  Strong knowledge on C#, .net core 5 and Entity Framework
•  Knowledge on PostgreSQL
•  Web API, building Microsoft .NET-based web or Enterprise applications
•  Experience in building and consuming Asp.NET MVC & Web API or REST API  using 
• jQuery, JSON, AJAX, Asp.net Web Services.

•  Knowledge on Docker and Kubernetes
•  Knowledge on AutoMapper

Job Title: Lead - Customer Support

Location: Noida Sector 2

Department: Customer Support

Job Summary:

Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.

Key Responsibilities:

- Drive high CSAT and First Call Resolution (FCR).

- Efficiently handle escalations and implement resolution SOPs.

- Lead, train, and mentor the support team.

- Optimize processes and report key performance metrics.

- Enhance customer engagement and collaborate with internal teams.

Key Requirements:

Experience : 4 years in customer support, 1 years in leadership.

Industry Preference : SaaS, IT, or similar.

Skills : Strong communication, problem-solving, and CRM expertise.

Education : Bachelor's degree preferred.

Why Join MyOperator?

- Customer-centric, innovative environment.

- Growth opportunities and competitive benefits.

Roles and Responsibilities

1.

Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.

Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.

Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.

Oversee and facilitate MHFAI instructors for training and upskilling.

5.

Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.

Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.

Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.

Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.

Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10.

Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11.

Provide support in other operational functions of MHFA as needed.

Requirements:

•

1-5 years in clinical work and / or mental health training

•

Qualification: Msc. Counselling Psychology

Msc. Applied Psychology (any specialization, preferably HR Specialization ) Master of Social work

•

Experience in Clinical Practice / Research

•

Exposure to mental health training and created content or training on Mental Health for Adult

•

Experience of having previously worked in organized group is desirable

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Roles and Responsibilities

1. Hands on experience in PHP frameworks Laravel

2. Experience in development of PHP based web applications, in Laravel PHP, Web Services (Json), MySQL. - Thorough understanding of OOPs concepts (Data Abstraction, Encapsulation, Inheritance, Polymorphism)

3. In-depth understanding of front-end technologies, such as HTML5, CSS3 and JavaScript.

4. Ability to understand project specification/requirements, coding, implementation and debugging.

5. Zeal to take up challenges provides innovative solutions, think out of the box and open to learning.

6. Able to handle multiple projects simultaneously.

7. Proficient understanding of code versioning tools, such as Git / SVN / BIT BUCKET .

Desired Candidate Profile

1. Minimum 2 years of experience in PHP Laravel Framework

2. Experience with MySQL and REST API.

3. Proficient knowledge in Javascript, JQuery, Angular 2.0

Role: Web Developer

Industry Type: IT-Software, Software Services

Functional Area: IT Software - Application Programming, Maintenance

Employment Type: Full Time, Permanent

Role Category: Programming & Design

Education:

UG :Any Graduate in Any Specialization

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular/React

2) Hand on Node.JS./Express JS 

3) Database : MongoDB 

4) Experience in Java Script, Typescript. 

5) Experience working in an Agile environment. 

6) Good communication skills.