Merchant Marketing Manager
at Financially empower the next generation. (SZ1)
- Drive co-branded marketing initiatives with merchants.
- Plan and execute major campaigns to drive merchant sales.
- Proactively engage with the merchant's marketing team and be the point of contact from the company India marketing team.
- Plan year-long marketing activities to help merchants gain visibility among company users.
- Plan campaigns for the pipeline of merchants.
- Run ads on major platforms, including but not limited to Facebook, Google, Twitter. Build landing pages.
- Plan and manage the merchant marketing department's budget and prepare quarterly and annual reports.
Ideal Skills & Experience
- Bachelor’s degree with at least 4+ years of marketing experience in a B2C facing business.
- Although not mandatory, the experience of working in a Marketing Agency/FMCG Company/E-Commerce Company/Fintech Company is preferred.
- Experience in ideating and executing major campaigns.
- Experience in running ads on digital platforms, Facebook, Google, Twitter, etc.
- Knowledge of building landing pages on WordPress is preferred.
- Excellent communication skills and an eagerness to continuously learn emerging marketing trends and adopt the ones aligning with business objectives.
- Ability to coordinate and work with interdepartmental teams.
- Ability to manage multiple projects simultaneously, strong time-management skills to work efficiently in fast-paced environments.
About You
- A+ character. We are team-first here at the company.
- A hard-working mentality. It’s early and there is still a lot to build.
- An excellent communicator.
- A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
- Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.
Perks & Benefits
- Competitive salary and benefits
- Group Medical insurance
- Life and long term disability insurance
- Collaborative workspace
- The opportunity to join the fastest-growing startup alongside a team of a motivated and driven individual
Subodh Popalwar
Software Engineer, Memorres
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Job Title: Senior Data Analytics Engineer
Reports To: Technical Architect (Data & Analytics), India
Employment Type: Contract to Hire
Job Summary
This role requires a skilled Data Analytics Engineer with a strong background in data analysis, data engineering, analytics development and administration of data analytics platforms.
The candidate will have Spotfire administration expertise as a mandatory skill, and development & administration experience with other data analytics platforms is highly desired.
Key Responsibilities
Spotfire Administration and Support
o Administer Spotfire environments, including installation, configuration, performance tuning, and troubleshooting in leading cloud platforms
o Implement security, user access management, and data integration within Spotfire.
o Develop & deploy custom dashboards, reports, and analytics using Spotfire’s advanced functionalities.
Data Engineering & Analytics
o Design, build, and maintain scalable data pipelines to support analytics and reporting needs.
o Develop, test, and deploy analytical dashboards for business insights.
o Ensure the reliability, accuracy, and consistency of data through best practices in data engineering.
Platform Development & Administration (Desired)
o Experience with administering other analytics platforms (such as Tableau, Power BI).
o Develop, optimize, and manage reports and visualizations on other analytics platforms.
o Manage infrastructure and data storage across cloud-based and on premises environments.
Required Qualifications:
- Proven experience in Spotfire administration, including dashboard development and platform maintenance.
- Experience with data visualization, dashboard design, and delivering analytical reports.
- Ability to work with large datasets and familiarity with leading cloud platforms such as AWS, Azure/ GCP with good understanding of critical data/analytics components & services.
- Experience with programming languages for data analytics (Python, or similar).
- Bachelor’s degree in computer science or equivalent combination of education and experience.
- 6 – 8 years of Total IT experience.
- Desired Qualifications:
- Experience with development and administration of other data analytics platforms (Tableau, Power BI, etc.).
- Knowledge of cloud infrastructure and services for data management.
Strong problem-solving skills and attention to detail.
Preferred Certifications:
Certification in Spotfire administration.
Certification in AWS, Azure, or other cloud platforms is a plus
Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month
- You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
- Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
- You should have gone through at least 3 onboarding and sales experience in the buddy system.
- You should have spent a day at the laundry store to get live hands-on experience.
- You should be able to configure SMS API’s for national and international clients.
- Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
- Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.
Within 3 months
- Independently handle hardware integration and support.
- Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.
Within 6 months
- Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.
Within 12 months
- Help interview, onboard and train incoming team members.
- Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.
What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude
Skills
- Empathy
- Positive Attitude
- Patience
- Organized
- Process Driven
- Coachable
- Metrics Driven
- Attentive and Listening Skills
- Ability to explain in uncomplicated/ simple language
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
.NET
C#- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (.NET, C#, ASP.NET, MVC, Web API, SQL Server)
- Candidates should have solid understanding of object-oriented programming and programming principles NET, C ,MVC, XML, MS Sql Database debugging and analysing code.
- Candidates should have experience with SDLC to include the following stages requirements analysis design coding testing documentation and implementation.
- Experience with .Net core Web API MVC C# Entity Framework
- Troubleshooting & analysing skills.
- Development experience required for Continuous improvement program.
- Good problem-solving capabilities in Developed applications.
- Exposure to Angular is an added advantage
Python
Django
Flask
HTML/CSSRequired Skills:
● Expert in Python, with knowledge of at least Django (More web frameworks are a plus)
● Familiarity with some ORM (Object Relational Mapper) libraries
● Able to integrate multiple data sources and databases into one system
● Understanding of the threading limitations of Python, and multi-process architecture
● Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)
● Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 (is a plus)
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● Familiarity with event-driven programming in Python
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● Strong unit test and debugging skills
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● Knowledge of application deployment process and server set up
● Integration of data storage solutions
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● Owning one or more of the web services; adding new features, resolving bugs, and refactoring/ improving code base.
● Design and implementation of low-latency, high-availability, and performant applications
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● Good knowledge of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, & agile development.
● Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users
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● Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions
● Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department
● Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers
● Drive continuous improvement of software quality, CX and maintainability of features
● Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team
.NETC#Company Overview:
At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.
We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.
Roles & Responsibilities :
- Familiar with the software development life cycle (SDLC) from analysis to deployment & coding standards.
- Ability to integrate the developed functionality and/or component into a fully functional system.
- Ensure unit and integration level verification plan are in place
- Actively participate in troubleshooting, debugging and updating current live system.
- Work closely with analysts, designers and other peer developers.
- Preparing technical training documents for onboarding new engineers.
What we're looking for:
- You must have good understanding of Object Oriented Programming
- 5 years or more of professional software development experience with 3 or more years of experience developing .NET/C# web applications using Microsoft Development Products
- You believe in a systematic approach to developing the system through clear documentation (flowcharts, layouts, & etc) of functionality, address every use case through creative solutions.
- You must have defined, designed and built varied components of web-based and/or mobile applications
- Experience using WPF (Windows Presentation Foundation) to build Windows desktop applications is a plus
- Experience using JavaScript frameworks/libraries (Angular, React, JQuery, D3) is a plus
- Experience with SQL Server (relational databases) and no-SQL Databases (Apache Cassandra or similar)
- Strong analytical skills – be a problem solver and be able to develop complex algorithms
- Strong familiarity of software architecture, databases and design patterns
- Exposure or understanding of deploying applications on cloud platforms like Azure/AWS
Work Timings : 3 PM - 12 AM
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• Lead Generation.
• Vehicle Sales.
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• Demonstrate strong product and customer understanding to build customer trust.
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• Any graduate/post graduate
• Excellent communication skills
A decade old, the firm has grown to great heights, beside partnership with the best universities and organizations across the globe. They are backed by a global publishing house, that is more than 200 years old, whose international operations cover the USA, Europe, Asia, Canada, and Australia - known for published works of more than 450 Nobel Laureates in categories across Economics, Chemistry, Peace, Economics, and Physiology among others.
- Developing a long-lasting relationship with assigned client portfolio.
- Creating sales plan for generating revenue, managing the P&L for assigned customers
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- Identifying Opportunities and being responsible for upselling and cross selling to the defined customer base.
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What you need to have:
- 5 - 8 years experience in business development & account management in staffing industry
- Strong interpersonal and Communication skills, both verbal and written and good negotiation skills
- Candidate with prior experience of more than 5 years in Customer Service and Sales preferred.
- Driven to succeed and motivated by a target driven environment.
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- Have been responsible for the end-to-end client relationship.
- Proven track record of meeting and exceeding targets.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres