Sales Executive

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

Job Description:

• This is BPO Night shift job (US Voice process) in Nagercoil.

• This is purely night shift with fix saturday sunday off .

• This is not sales or tele marketing, it is to help the US citizens .

• It is work from office only. with salary range 15000 to 25000 per month along with unlimited incentives based on leads that you generate.(per lead you get Rs 500)

Responsibilities:

• Handle outbound calls to international customers.

• This is US Government project that you will be working on where you get the details of customers and complete the further process.

• Maintain accurate and detailed records of customer interactions and transactions.

• Collaborate with team members to achieve individual and team goals.

• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• Freshers and Experienced both can apply.

• Excellent communication skills / Fluency in English.

• Ensure Timely& Professional Responses to all queries.

• Strong ability to multitask and take fast decisions independently.

• Night shift only.(7.30 PM to 4.30 AM.)

Benefits:

• Competitive salary + incentives.

• After shift Drop facility for females only.

• ESI, PF, and insurance benefits

About Our Client

Our client is a Currency Exchange in India. Built with user experience and security in mind, Our Client provides instant fiat to crypto conversions with zero fees, so that users can have access to a diverse suite of financial products and services that are backed by industry-leading security processes and insurance protection. Our Client aims to be the global gateway to cryptocurrencies. Its proprietary liquidity aggregation model provides its users with access to liquidity from leading global crypto exchanges. Our Client is recognized and awarded for its contribution to the Indian emerging tech space.

Why Our Client?

Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more.


As a Front End Developer - Angular, you do all of the above and more. You make a difference.

What will I do?

• Delivering a complete front end application
  • Ensuring high performance on mobile and desktop
  • Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
  • Coordinating the workflow between the graphic designer, the HTML coder, and yourself
  • Cooperating with the back-end developer in the process of building the RESTful API
  • Communicating with external web services
  • Ensure high-quality graphic standards and brand consistency
  • Stay up-to-date on emerging technologies
  • Write functional requirement documents and guides

What skills should I have?

- Must have 7+ years of experience in frontend development with an internet startup.
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Proficiency with JavaScript and HTML5
- Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Creating custom, general use modules and components which extend the elements and modules of core Angular
- Ability to understand business requirements and translate them into technical requirements

Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

About ANAROCK and myHQ

Founded in 2017 by industry veterans, ANAROCK is India's fastest-growing prop-tech company.

ANAROCK is now launching India's largest aggregation platform for Indian real estate brokers and developers to transform how real-estate transactions happen. By providing real-time inventory and accurate information for thousands of properties, - the platforms aim to assist real-estate brokers in the entire transaction journey and helping them increase productivity.

myHQ (by ANAROCK) is India’s largest flexible workspace platform – present across 20 cities. myHQ is changing the way commercial real-estate works by providing on demand / remote workspace solutions to individuals and enterprises.

About the role

We are looking for experienced, enthusiastic product manager to join our product team. You will be leading development of new prop-tech platforms within the ANAROCK Group – Broker Platform and myHQ. Here at ANAROCK, you’ll take on responsibility of building new products ground up as part of new initiatives charter

If you join us, you’ll be an early team member in helping shape:

• Our company culture & product practices
• People that we hire
• The direction & focus of our products

This is an exciting opportunity if you are looking to grow your career and working at a growth stage product company. You will be given complete autonomy and the right team to hit your metrics.

Key Responsibilities

• Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Translate product strategy into product goals, its road-map and delivers goals in line with product strategy
• Creating elaborate mock-ups and wireframes with industry standard prototyping tools
• Defining success metrics and analysing product performance
• Managing the entire product life cycle from strategic planning to day-to-day operations in the product life-cycle.
• Working closely with the Engineering team to deliver on the agreed timelines and removing internal/external hurdles
• Groom and manage a team of product managers and analysts

Desired Skills/ Experience

• 4+ years of experience in product management
• First principle thinking and a strong execution mentality
• Data driven with strong analytical and quantitative skills - ability to use data and metrics to back up assumptions, recommendations.
• Familiarity with iterative development principles and practices - breaking complex problems into small, achievable slices for early and frequent delivery.
• Experience with usability studies and user research.
• Strong collaboration & effective communication skills.
• Comfortable with analytics tools like Firebase, MixPanel, CleverTap, etc. and knowledge of SQL

Nice to have

• Any previous experience with software development
• Built products from scratch or previous experience at working at a start-up

People & Culture

• Freedom to execute, an open culture with passionate and smart co-workers
• Performance oriented team driven by ownership and open to experimentation

Anarock in the news

• https://inc42.com/buzz/real-estate-consultant-anarock-buys-75-stake-in-flexible-workspace-platform-myhq/">Anarock acquires 75% stake in flexible workspace platform myHQ
• https://www.thehindu.com/business/anarock-acquires-tech-platform-apnacomplex/article33612285.ece">Anarock acquires tech platform ApnaComplex
• https://www.livemint.com/companies/news/anarock-to-launch-ai-led-proptech-tool-to-boost-housing-sales-11626763491487.html">Anarock to launch AI-led proptech tool

Key Team Members

• https://in.linkedin.com/in/sunil-mishra-74610915">Sunil Mishra – CSO, Anarock Group
• https://www.linkedin.com/in/utkarshkawatra/">Utkarsh Kawatra – CEO, myHQ
• https://www.linkedin.com/in/vinayak-agrawal-b2003958/">Vinayak Agarawal – CTO, myHQ

Other Perks / Benefits

• Comprehensive term and health insurance for you and your dependents
• Paid maternity / paternity leave to let you spend valuable time with your loved ones

About the company:

CogniTensor is an analytical software company that brings data to the heart of decision-making. CogniTensor leverages its product, DeepOptics - an integrated platform  to implement 3A (Automation, Analytics and AI) at scale. 

Cognitensor has customers ranging in Finance, Energy, Commodity, Retail & Manufacturing. More details can be found on our website: https://www.cognitensor.com/">https://www.cognitensor.com/

Our strategic investors include Shell and CIIE.CO (IIM-A/Accenture).

Qualification & Experience:

• BE/B.Tech Degree in Computer Programming, Computer Science, or a related field.

• +2 years experience as a Software Developer.

• Hands on experience in developing finance applications is must

Roles & Responsibilities:

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. 

As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. Along with familiar with Agile methodologies and testing skills

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Write technical documentation
• Excellent communication and teamwork skills

Technical Skills:

Must Have

• React JS
• Git / Bitbucket, 
• Express JS, Python, HTML, CSS, Node JS
• CI/CD like CircleCI
• Postgres or any DB knowledge
• Familiarity with AWS  or Azure or both 

Good to Have

• Docker
• Redux
• Android development
• React Native
• Electron
• GraphQL
• Jira

What’s in for you:

• An opportunity to lead a business segment
• Extensive liaising with customers and partners
• A rewarding career progression

Preferred Location:

Delhi NCR