Content Marketer

About Us -

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 

Duties & Responsibilities 

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
• Replenishing retail shelves as per store requirement  
• Managing store visual merchandising and managing customer billing and gift-wrapping 
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
• Maintaining a safe and healthy work environment  
• Following the cleaning and hygiene guidelines set by the store 

Candidate Qualifications & Skill Requirements 

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Job Description

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships, and booking flight tickets.

Job Requirements

Proven 1-year experience in sales, preferably in an international outbound calling/ Sales environment.

Benefits

• Paid Training
• IATA Certificate
• Cab Facility
• Incentives

• Working knowledge of XML, JAVA, REST, SOAP etc
• Basic knowledge of SQL, including the ability to author ad-hoc database queries.
• Is comfortable writing code in Ruby, Python, JavaScript, and Java and enjoys learning new languages and technologies.
• Has experience integrating  APIs (major plus)
• Experienced integrating RESTful APIs into web applications (a plus)
• Is experienced with Github or the likes.
• Should have worked on Payment Gateway Applications.

• Has a technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)
• Technical Product/Software certifications an asset
• Has 3 to 5 years of experience in a similar client-facing role
• Has previous experience in a traditional software engineering or Implementation role.
• Has strong analytical and debugging skills.
• Experienced with Salesforce is a plus
• Solution-driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
• Excels in a collaborative and cross-functional environment.
• Demonstrates professional communication skills on technical and business-related subjects
• Experience working with payment gateways a major plus including ecommerce and Retail Experience with continuous integration and test-driven development methodologies a plus
• Excellent time management, organization, and planning skills are essential
• Flexibility to travel as required to meet with clients
• Ability to comprehend and translate complex technical issues and apply to business solutions
• Demonstrate ability to articulate complex technical terms or processes into business language
• Ability to synthesize technical information and apply to business solutions
• Able to set priorities, influence others, and manage customer and partner expectations
• Demonstrated success in customer and partner relationship management
• You are motivated, think outside of the box, and understand the purpose of process and procedures

• Your role will require you to take on complex tasks and transform them into intuitive accessible and easy-to-use designs.
• From creating user flows and wireframes to building user interface mock-ups and prototypes, we are sure this role will see your best potential.
• At each stage, you will anticipate what our users need, advocate for them and ensure that the final product surprises and delights them.

Roles and Responsibilities:

• Partner with product managers and engineers to oversee the development of a product from problem definition, concept to launch.
• Contribute to high-level strategic decisions with the product and executive teams.
• Design mobile interfaces that are incredibly simple, elegant, and enjoyable for users.
• Work with the design and product team, give and seek feedback in order to continually raise our bar for quality.
• Collaborate directly with engineers at every stage of a product’s creation.
• Ensure product excellence throughout the product development and implementation process.
• Up-to-date with the latest Product Designer trends, techniques, and technologies.
• Deliver detailed design flows and specifications, ensure product excellence throughout the product development and implementation process.

Basic Qualification:

• 3+ years designing excellent digital products for a cross-functional team; ideally with 2+ years focused on Mobile UX/UI
• A track record of advocacy for the customer and applying user research insights to your design
• Solid experience in creating wireframes, storyboards, user flows, process flows, and site maps.

Skills:

• Ideally familiar with most or all of the following: Conceptual design, user research, wireframing, UI prototyping, detailed design, usability testing, and implementation.
• Experience with industry-standard design tools (Figma, Adobe CC, etc...)
• Excellent communication and the ability to convince stakeholders to buy into your Concepts
• An understanding of business that is equal to your understanding of product owner needs

Functional Competencies:

• Strong experience in UI, UX Design.
• Knowledge of User Research and User Interaction.
• Deliver detailed design flows and specifications, ensure product excellence throughout the product development and implementation process.

Swaypay is looking for a detail driven Senior Full Stack Software Engineer with remote startup experience who is comfortable asking “why?”. We want someone who can prioritize well, communicate clearly, and has a track record of delivery and excellent software engineering skills.

You'll work with the team to plan, shape, and build our new product features for both mobile and web. You'll get to use some of the latest technologies in order to build the best product possible.

During your time here, you will get the opportunity to work with most (if not all) of our systems — improving consumer facing products, helping to build the API, improving internal tooling, and simplifying our developer experience.

What you’ll do

• Work closely with other developers, UX designers
• Write and test code to ensure stability while refining as necessary
• Expand existing software and write new software to meet the evolving needs of our key demographics
• Build our mobile and web applications using React Native and React
• Write test cases to ensure product functionality across versions
• Design and implement the overall architecture of the system
• Design, construct, and integrate our API offerings
• Take complete ownership of features/work and deliver end to end

What we’re looking for

• 5+ years of experience building mobile and web applications using modern frameworks
• 2+ years of experience with React Native (mandatory)
• 1+ years of experience with backend technologies such as NodeJS, Golang, or Python
• Understanding of AWS, production deployment, and monitoring tools. K8 / Docker Swarm experience is an added bonus
• Excellent verbal and written communication
• “If it can go wrong – it will go wrong" mindset
• Familiarity with both unit and e2e tests
• Experience with databases (MySQL or other relational database)

You will be a great fit if you

• Are proactive about anticipating needs and solving for them before they become a problem
• Enjoy being part of a highly collaborative environment, including healthy conflict and debate to ensure the best product possible
• Have the ability to be self-directed and be effective working independently, yet feel equally comfortable contributing in a team environment
• Value quality
• Enjoy keeping up with the latest release to ensure our products are state of the art

Benefits

• Competitive pay and equity
• Remote-friendly
• Beautiful office in Jaipur (after COVID restrictions lift)
• India team retreats to places like Goa (after COVID restrictions lift)