Content Creator

• Experience: Minimum 3 years
• Key Skills:
• Experience with Check Point policy creation, updating, and management.
• Ability to analyze logs and troubleshoot issues.
• Expertise in health checks and system optimization.
• Responsibilities:
• Define and push Check Point firewall policies.
• Perform regular health checks and log reviews.
• Ensure compliance with security best practices.
• Location: Bangalore
• Shift: General

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Job Title: UI Graphic Designer

Experience Required: Minimum 3+ Years

Location: Remote

Employment Type: Full-Time

Website: https://coincrowd.com/

Domain : Finance, Blockchain, Crypto

Job Description:

We are seeking a talented and experienced UI and Graphic Designer to join our creative team. The ideal candidate will have a strong background in designing intuitive and visually appealing user interfaces, with hands-on experience in Figma. You must be highly creative, innovative, and possess a keen aesthetic sense to deliver exceptional design solutions.

Key Responsibilities:

Design and deliver high-quality UI designs for web and mobile applications.

Create wireframes, prototypes, and mockups to effectively communicate design ideas.

Collaborate with product managers, developers, and stakeholders to ensure design alignment with business objectives.

Create intuitive and appealing creatives and posts for social handles.

Must have the good sense of design principles, colour theory.

Stay updated on design trends, tools, and best practices.

Translate complex concepts into user-friendly interfaces and visually compelling designs.

Requirements:

A minimum of 5 years of professional experience in UI and graphic design.

Expertise in Figma and other design tools (Adobe Creative Suite, Sketch, etc., is a plus).

Strong understanding of user-centered design, and responsive design.

Exceptional creativity and innovation with a proven ability to produce aesthetic designs.

Excellent communication and collaboration skills.

A portfolio showcasing a range of design projects, including web and mobile UI/UX work.

Knowledge of front-end development principles (HTML/CSS) is a bonus.

What We Offer :

In recognition of your valuable contributions, you will receive an equity-based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

• 0-2 years of experience or training received as a Software Tester for web and mobile applications or similar roles.
• Strong knowledge of Test case preparation and Covering Test Scenarios.
• Excellent written and verbal communication skills.
• Strong analytical and documentation skills to present findings to team members.
• Analyze client requirements for validity and feasibility
• Good logical and analytical thinking
• Execute all levels of testing - Software Tester - Manual testing
• Detect and track defects and inconsistencies
• Experience with Restful API services
• Strong Knowledge in using the JIRA tool.

• Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
• Familiarity with Python-related technologies and frameworks like Django or Pyramid.
• Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
• Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
• Familiarity with task queue frameworks like Celery or Pika is a plus.
• Source code management and Implementation of security best practices.
• Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
• Good understanding & implementation experience using 12-factor App principles
• Awareness of Cloud Security concepts
• Awareness of Information Security concepts and Best Practices

Skills & Qualifications:

1. At least 4+ years of user interface design experience, designing visual language systems  for digital products and services 
2. Exceptional graphic design skills 
3. Strong and flexible skills in Visual design and Interaction design 
4. A passion for creating products that resonate on an emotional level 
5. Knowledge of user interface design processes and methodology, particularly as applied  to web-based applications 
6. Exceptional design talents with a stylistic breadth that demonstrates sensitivity to the  diverse subject matter—from product interaction to software tools and applications to  the web 
7. Self-motivation, excellent communication, an open mind, the ability to thrive in  multidisciplinary teams, and the skills to balance great design with short deadlines 
8. A love of collaboration and learning 
9. A fearless and positive attitude 
10. Successfully communicate conceptual ideas, detailed design, and design rationale, both  verbally and visually.  
11. Designing pixel-perfect interfaces with high attention to detail.   
12. Bachelor's degree in graphics design, interaction design, fine arts, communication  design or a related design discipline 
13. Can be a self-made designer with a proven track record 
14. Proficiency with design and prototyping tools such as Photoshop, Illustrator, Sketch, and InVision 
15. Experience in designing motion graphics will be helpful  
16. A good understanding of information architecture, interaction design, usability analysis,  and user-centered design. 

Perks:

1. Learning: As a fast paced startup, you get to learn fast. 
2. Team: Get to work with an awesome team of Engineers, Data Scientists and Product Managers. 
3. Mission: Get to see the impact of your work in helping millions of users get access to healthcare 
4. Workplace - easy access & comfortable office, near heart of Bangalore @Diamond District, Indira Nagar [https://www.youtube.com/watch?v=k5stK6y6atY" target="_blank">https://www.youtube.com/watch?v=k5stK6y6atY ] 
5. Ownership - Individually responsible for the complete work.