Telecaller

Role & Responsibilities

We are looking for a hands-on Camunda Developer with strong experience in workflow orchestration and backend development. The ideal candidate should be able to design, build, and optimize end-to-end business processes using Camunda (preferably Camunda 8) and work closely with engineering and business teams to implement scalable and resilient workflows.

Key Responsibilities:

• Translate business requirements into BPMN workflows using Camunda (preferably Camunda 8)
• Design and implement end-to-end process orchestration across systems
• Build and manage service integrations (REST APIs, event-driven systems)
• Develop and maintain Zeebe workers / microservices (Python)
• Collaborate with stakeholders to refine workflows and handle edge cases
• Implement error handling, retries, and compensation mechanisms
• Analyse and improve workflows for scalability, reliability, and performance
• Ensure data consistency and idempotent process execution
• Work with cross-functional teams including data and analytics for process observability

Ideal Candidate

• Strong Senior Camunda Developer / Workflow Orchestration Engineer Profiles
• Mandatory (Experience 1) – Must have 4+years of hands-on experience in backend development and workflow systems, demonstrable through production-grade work on business process automation or backend service development.
• Mandatory (Experience 2) – Must have strong hands-on experience with Camunda and BPMN 2.0, including designing, building, and deploying end-to-end business process workflows in production.
• Mandatory (Experience 3) – Must have hands-on experience with Zeebe workers and the Camunda 8 stack, built and maintained as part of real orchestration systems.
• Mandatory (Experience 4) – Must have strong production-level coding skills in Python, used for building and maintaining Zeebe workers and microservices.
• Mandatory (Experience 5) – Must have experience designing and working within microservices architecture and distributed systems, with clear understanding of service decomposition, inter-service communication, and distributed system failure modes.
• Mandatory (Experience 6) – Must have hands-on experience building and consuming REST APIs and working with event-driven systems (message brokers, pub/sub, event streams).
• Mandatory (Skills) – Must have strong debugging and problem-solving skills in production workflow environments, with specific examples of resolving complex issues such as stuck processes, race conditions, or data inconsistency bugs.
• Preferred (Experience 1) – Exposure to cloud platforms (AWS / GCP / Azure) and experience with data platforms (e.g., Snowflake).
• Preferred (Experience 2) – Understanding of finance-related workflows (billing, reconciliation, etc.).

We are seeking an experienced Zoho One Implementation Specialist to lead end-to-end implementation, customization, and optimization of Zoho applications—primarily Zoho CRM, Zoho Books, and Zoho Analytics. The ideal candidate will have hands-on expertise in architecting workflows, integrating modules, automating business processes, and delivering scalable solutions tailored to business needs.

You will collaborate with internal teams and clients to understand requirements, translate them into functional solutions, and ensure smooth deployment and adoption across the organization.

Key Responsibilities

Zoho CRM

• Implement, configure, and customize Zoho CRM modules based on business requirements.
• Set up automation workflows, blueprint processes, validation rules, scoring, and assignment rules.
• Customize layouts, fields, views, and dashboards.
• Integrate CRM with external systems via APIs, webhooks, or third-party tools.
• Optimize CRM performance through periodic audits and best-practice recommendations.

Zoho Books

• Configure Zoho Books for seamless finance, invoicing, and accounting operations.
• Set up tax rules, chart of accounts, payment gateways, automation, and templates.
• Integrate Books with CRM and other Zoho/third-party applications.
• Assist with data migration, reconciliation, and adherence to compliance standards.

Zoho Analytics

• Design and build interactive dashboards, visualizations, and reports.
• Create custom KPIs and metrics aligned with business goals.
• Integrate data from CRM, Books, and other Zoho/third-party systems.
• Ensure data accuracy, identify trends, and enable data-driven decision-making.

Zoho One Suite

• Configure and implement relevant applications across the Zoho ecosystem (Desk, Creator, Projects, Inventory, Flow, etc.) depending on requirements.
• Automate cross-functional workflows using Zoho Flow, Deluge scripting, and custom functions.
• Lead migration and deployment activities with minimal downtime.
• Provide post-implementation support and training to ensure user adoption.

Requirements

• 2–4 years of hands-on experience implementing and customizing Zoho One applications.
• Strong proficiency in Zoho CRM, and Analytics (must-have).
• Solid understanding of business processes across sales, finance, operations, and support.
• Experience with Deluge scripting, Zoho APIs, and integrations.
• Expertise in building dashboards, KPIs, and advanced reporting.
• Ability to manage multiple client projects independently.
• Excellent communication, requirement-gathering, documentation, and client-facing skills.

Preferred Qualifications

• Zoho certifications (CRM / Creator / Analytics) preferred.
• Experience with SQL, JavaScript, or data modeling is a plus.
• Understanding of accounting principles (for Zoho Books) is an added advantage.
• Prior experience working with SaaS, consulting, or IT service companies.

Role: Account Executive / Sales Executive (B2B SaaS)

Exp: 7-12 Years

CTC: up to 20 LPA

Location: Gurugram

Desired Skills and Experience:

● 7+ years of sales experience, with a track record of exceeding quotas.

● 3+ years of experience (recent) in B2B SaaS sales.

● Proven expertise in selling tech tools, integrations, and workflow automation solutions to enterprise customers.

● Excellent negotiation, communication, and interpersonal skills.

● Data-driven mindset with strong analytical and problem-solving skills.

● Ability to thrive in a fast-paced, results-oriented environment.

Mandatory Criteria (Can't be neglected during screening) :

• Total Experience: Minimum 7 years, with recent experience in SaaS sales, with a track record of exceeding quotas.
• SaaS Technology Sales Experience: At least 3 years of experience (recent) in a tech-driven B2B SaaS sales role.
• Candidate should have Proven expertise in selling tech tools, integrations, and workflow automation solutions to enterprise customers.
• Educational Qualification: B.Tech (CS/IT) preferred, or B.Tech (any stream) + MBA.
• Startup Experience: Preferred but not mandatory.

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

ROLE AND RESPONSIBILITIES

Should be able to work as an individual contributor and maintain good relationship with stakeholders. Should

be proactive to learn new skills per business requirement. Familiar with extraction of relevant data, cleanse and

transform data into insights that drive business value, through use of data analytics, data visualization and data

modeling techniques.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Technical Bachelor’s Degree.

Non-Technical Degree holders should have 1+ years of relevant experience.

Key responsibilities: 

• 1-2 years experience in React-Native based app development
• 1-3 years experience in Mobile app development (React-Native + iOS)
• Hands on experience in Redux
• Knows how to embed React-Native in a native (iOS/Android) component and vice versa
• Strong hold on JS/ CSS fundamentals
• Development experience of UI (layouts, animations, etc.) 
• Experience of customizing libraries
• Good understanding of Design and Architecture Patterns 
• Strong focus on app performance

Must have:

• Experience in iOS development
• Willingness to learn and work in React Native 

Good to have:

• Experience in unit testing