Relationship Manager

Strong AI/ML Engineer Profile

Mandatory (Experience) : Must have 3+ years of experience in software engineering with atleast 1+ years in GenAI application development and production deployment

Mandatory (GenAI Application Development): Must have proven experience building GenAI applications covering RAG pipelines, multi-agent systems, Text2SQL, and fine-tuning

Mandatory (Production GenAI Deployment): Must have expertise deploying production-grade GenAI applications including model evaluation, optimisation, and ownership of full production rollouts

Mandatory (ML & Data Science Tooling): Must have strong hands-on experience with core ML and data science tools including pandas, scikit-learn, and PyTorch

Mandatory (Cloud ML Infrastructure): Must have experience building and deploying production-grade ML workloads on at least one of AWS, Azure, or GCP

Mandatory (Communication): Must have strong English communication skills with the ability to work across time zones and collaborate cross-functionally with product, engineering, and business stakeholders

Mandatory (Note 1) : Role is Hybrid, WFH flexibility as well upto 6 days a month

Mandatory (Note 2) : CTC is inclusive of 10% variable

Mandatory (Note 3): Candidates should be available to join within May 31st or June first week max

About UNIPREP

UNIPREP is a Dubai-headquartered Employability, Career Support & Hiring Platform supporting students, professionals, institutes, and businesses through career growth, hiring support, and employability solutions.

We are expanding our Regional Partner Network across multiple locations to build long-term business growth and student career opportunities together.

Role: Regional Partner

Work Mode: Remote / Flexible

Location: Open to All Regions

Type: Partnership / Business Opportunity

Key Responsibilities

• Promote UNIPREP partnership opportunities in your region
• Connect with institutes, coaching centers, training centers, and business networks
• Generate and manage leads for UNIPREP programs and partnerships
• Coordinate meetings and business discussions with interested organizations
• Support onboarding of institutes and regional business partners
• Build long-term relationships with educational and business communities
• Work closely with the UNIPREP team for sales closures and expansion activities

Who Can Apply?

• Individuals running their own business
• Training center owners
• Coaching institute owners
• Education consultants
• Business development professionals
• Freelancers & entrepreneurs
• Working professionals looking for additional income
• Students with strong networking skills
• Anyone interested in business growth and partnerships

What UNIPREP Provides

• Complete sales closure support
• Marketing & promotional support
• Training & business guidance
• Strong brand and operational support
• Access to high-growth opportunities
• Dedicated coordination support from the UNIPREP team

Why Join UNIPREP?

• Work with a growing global platform
• Opportunity to build regional business presence
• Flexible remote working model
• High revenue growth potential
• Long-term partnership opportunity
• Expand your professional network and business reach

Preferred Skills

• Good communication and networking skills
• Basic business understanding
• Confidence in approaching institutes or businesses
• Passion for growth, partnerships, and business development

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Requirements:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, plans.
• Identify potential issues and collaborate with leadership when needed, to develop contingency
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases.
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
• Updates customer journey playbooks.
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
• Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation
• schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the
• successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions.
• Other duties may be assigned and/or modified as business needs change

Responsibilities:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this job

Role: Human Resource Head

Location: Vikhroli, Mumbai

What will you do with us?

-Be a strategic advisor on all aspects of people management for the organization.

-Develop and foster a work environment that is entrepreneurial, customer focused, and results-oriented.

-Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as the Employer of choice.

-Establish and maintain high levels of employee engagement activities and commitment.

-Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information.

-Design the annual HR budget and ensure optimal utilization of resources to ensure an effective outcome for all HR metrics.

-Responsible for Talent Management strategy including appropriate learning interventions and leadership development.

-Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization.

-Guide and coach, the HR team to deliver efficient, high-quality HR solutions and services concerning - Recruitment, onboarding, Performance Management, Employee Engagement, Organization Development, Training and Development, Rewards and Benefits.

-Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle.

-Build an organization that is fully compliant with all statutory and regulatory requirements.

What are the must-haves?

-Bachelor or Master's degree in Business, Human Resources or a related field required.

-12+ years of experience in Human Resources.

-Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits.

-Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management.

-Experience in coaching and mentoring leadership to the next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important.

-Great team player and ability to work effectively in a matrix organization environment.

-Strong written and oral communication is essential.

Job Description

We are looking for you!

You are a team player, get-it-done person, intellectually curious, customer focused, self-motivated, responsible individual who can work under pressure with a positive attitude. You have the zeal to think differently, understand that career is a journey and make the choices right. You must have experience in creating visually compelling designs that effectively communicate our message and engage our target audience. Ideal candidates would be someone who is creative, proactive, go getter and motivated to look for ways to add value to job accomplishments.

You have excellent verbal and written communication skills with the ability to craft compelling UI creatives, visually compelling designs that effectively communicate our message and engage our target audience. You are self-motivated with a strong work ethic, positive attitude, and demeanor, enthusiastic when embracing new challenges, able to multitask and prioritize (good time management skills), willingness to learn new technology/methodologies, adaptable and flexible when new products are assigned. You prefer to work independently with less or no supervision. You are process oriented, have a methodical approach and demonstrate quality first approach and preferably who have worked in a result-oriented product marketing team(s). 

Requirements

What youll do

• Solution Design: Collaborate with clients to understand their business requirements and design comprehensive Informatica MDM solutions tailored to their needs.
• Implementation: Lead the implementation of Informatica MDM solutions, including configuration, customization, and integration with existing systems.
• Data Modeling: Design and implement data models to support MDM initiatives, ensuring data integrity, accuracy, and consistency across systems.
• Data Quality Management: Implement Informatica Data Quality (IDQ) processes and workflows to improve data quality and ensure compliance with organizational standards.
• Integration: Integrate Informatica MDM solutions with other enterprise systems, such as CRM, ERP, and BI platforms, to facilitate seamless data exchange and interoperability.
• Customization: Develop custom components, workflows, and extensions to extend the functionality of Informatica MDM and meet specific business requirements.
• Data Governance: Establish data governance policies, standards, and best practices to govern the use, management, and quality of master data within the organization.
• Documentation: Prepare comprehensive documentation, including solution designs, technical specifications, user guides, and training materials, to support the implementation and maintenance of Informatica MDM solutions.
• Testing and Quality Assurance: Conduct thorough testing and quality assurance activities to ensure the reliability, scalability, and performance of Informatica MDM solutions.
• Training and Support: Provide training and support to end-users, administrators, and stakeholders to ensure successful adoption and utilization of Informatica MDM solutions.

What you’ll bring

• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
• Minimum of 4 years of experience in implementing and configuring Informatica MDM solutions.
• Proficiency in Informatica MDM Hub, Informatica Data Director, Informatica Data Quality (IDQ), and related Informatica tools and technologies.
• Strong understanding of data modelling principles, data integration concepts, and master data management best practices.
• Hands-on experience with data profiling, cleansing, and transformation using Informatica IDQ.
• Experience with data governance frameworks, data stewardship workflows, and data quality metrics.
• Excellent communication skills and the ability to effectively collaborate with cross-functional teams and stakeholders.
• Proven ability to work independently, manage multiple priorities, and deliver high-quality results within tight deadlines.
• Informatica certification(s) in MDM and/or IDQ is a plus.

Benefits

1. Culture:

• Open Door Policy: Encourages open communication and accessibility to management.
• Open Office Floor Plan: Fosters a collaborative and interactive work environment.
• Flexible Working Hours: Allows employees to have flexibility in their work schedules.
• Employee Referral Bonus: Rewards employees for referring qualified candidates.
• Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

• Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
• Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

• GMC and Term Insurance: Offers medical coverage and financial protection.
• Health Insurance: Provides coverage for medical expenses.
• Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

• Company-sponsored family events: Creates opportunities for emplo4. Child Care & Parental Leave Benefits:yees and their families to bond.
• Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
• Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

• Company-sponsored outings: Organizes recreational activities for employees.
• Gratuity: Provides a monetary benefit as a token of appreciation.
• Provident Fund: Helps employees save for retirement.
• Generous PTO: Offers more than the industry standard for paid time off.
• Paid sick days: Allows employees to take paid time off when they are unwell.
• Paid holidays: Gives employees paid time off for designated holidays.
• Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

• L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
• Mentorship Program: Offers guidance and support from experienced professionals.
• Job Training: Provides training to enhance job-related skills.
• Professional Certification Reimbursements: Assists employees in obtaining professional certifications.
• Promote from Within: Encourages internal growth and advancement opportunities.

About company

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Co-founded by Wharton Business School Aluminous, Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

• Best Place to Work 2022 by Great Place to Work
• Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today
• Frost & Sullivan India 2021 Technology Innovation Award for its Compass composable solution architecture
• Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

Desired Candidate Profile

Required skill

• Around 6- 8.5 years of experience and around 4+ years in AI / Machine learning space
• Extensive experience in designing large scale machine learning solution for the ML use case,  large scale deployments and establishing continues automated improvement / retraining framework.
• Strong experience in Python and Java is required.
• Hands on experience on Scikit-learn, Pandas, NLTK
• Experience in Handling of Timeseries data and associated techniques like Prophet, LSTM
• Experience in Regression, Clustering, classification algorithms
• Extensive experience in buildings traditional Machine Learning SVM, XGBoost, Decision tree and Deep Neural Network models like RNN, Feedforward is required.
• Experience in AutoML like TPOT or other
• Must have strong hands on experience in Deep learning frameworks like Keras, TensorFlow or PyTorch 
• Knowledge of Capsule Network or reinforcement learning, SageMaker is a desirable skill
• Understanding of Financial domain is desirable skill

 Responsibilities 

• Design and implementation of solutions for ML Use cases
• Productionize System and Maintain those
• Lead and implement data acquisition process for ML work
• Learn new methods and model quickly and utilize those in solving use cases