Relationship Manager

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Job Overview: Paytm Field Sales Executive

As a Paytm Field Sales Executive, you will be responsible for driving the adoption of Paytm’s digital payment solutions, including EDC machines and QR code onboarding, across industries such as Oil and Gas, Dairy, Railways, and Enterprises. This role involves engaging with new customers, generating leads, and promoting Paytm's products to help businesses transition to digital payments. You will work in a dynamic, target-driven environment, offering solutions that simplify transactions for businesses while contributing to Paytm's growth. If you're a self-motivated individual with a passion for sales and technology, this is the role for you.

Key Responsibilities:

• Sales Target Achievement: Drive sales and onboard new customers in assigned regions (Oil & Gas, Dairy, Railways, and Enterprises).
• Customer Onboarding: Manage the onboarding process for customers using QR codes for seamless integration of EDC machines.
• Product Promotion: Promote and explain the features and benefits of EDC machines to potential clients.
• Market Research: Identify new business opportunities by sourcing and acquiring new clients within a 4-5 km radius.
• Lead Generation: Generate leads through personal networking, door-to-door visits, and other sales strategies. (Leads will not be provided by the company.)
• Post-Sales Support: Ensure customer satisfaction by providing post-sales support and service, including resolving issues and offering product recommendations.
• Installation Support: Collaborate with senior team members to install active machines and ensure they remain functional for more than 10 days.
• Documentation and Reporting: Maintain accurate sales records and reporting of all activities, including leads, sales, and installations.

Requirements:

1. Educational Qualification: 12th passed with good sales skills; bachelor's degree is a plus.
2. Skills: Strong sales and communication skills.
3. License: Driving license is optional (preferred but not mandatory).
4. Transportation: Must own a bike for commuting.
5. Documentation: Candidate’s name on Aadhaar Card and PAN card must be identical.
6. CIBIL Score: A CIBIL score of 550 or more. Candidates with 0 and -1 CIBIL score may be considered if they have never taken a loan.

Key Products:

• EDC Machines: Electronic Data Capture devices used for secure payment processing.
• QR Code Onboarding: Simplified customer onboarding using QR codes for easy installation and setup.

Working Conditions:

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Conveyance Allowance:

Oil & Gas: ₹100/day

Dairy: ₹100/day

Railway & Enterprises: ₹800/month

Salary & Incentives:

Base Salary: 80% of sales value (based on successful deals)

Incentive: An additional ₹2000 incentive for each active machine installation that remains operational for more than 10 days.

Benefits:

• Growth Opportunities: This role offers growth potential based on individual performance and sales achievements.
• Incentives & Rewards: Additional incentives for each active machine installation and other performance-based rewards.

Greetings from People First!!!

We are hiring for the position of Automation Tester for one of a US Product based company.

Location: Chennai

Skills: Automation Testing, Postman, Cypress, API Testing.

Roles and Responsibilities:

• Bachelor's Degree or higher in Computer science or related field preferred
• 5+ years of experience writing and executing detailed test cases, test plans and test design documents
• 2+ years of hands-on experience implementing an automation framework of front-end, back-end, and REST API services\applications.
• Experience in leading test automation practices for Agile and DevOps teams across an agile environment.
• Experience and strong understanding of automation tools such as Selenium Web driver, SoapUI, Client UFT, and JMeter.
• Hands-on experience in unit test frameworks like NUnit/ MS Test.
• Experience with tools such as JIRA, Confluence, Test Rails to log bugs and test results.
• Working knowledge and experience of Agile with Scrum methodology.
• Excellent communication skills.
• Ability to explain complex technical issues to both technical and non-technical audiences.
• Team player as well as a self-starter who needs little supervision. Able to use independent judgment to plan, prioritize and organize a diversified workload.
• Demonstrated ability to collaborate and foster a team-oriented, results-driven culture.
• Comfortable working in a fast-paced and dynamic environment.
• 
  

Knowledge, Skills, and Competencies:

• Ability to create test plans from business requirements and technical specifications.

• Strong Knowledge of Selenium WebDriver, JavaScript, Postman, Web Services, and Rest services.

• Demonstration work experience in API Testing using Postman.

• Strong Knowledge of Zephyr Scale in Jira for UI testing.

• Advanced technical QA experience.

• Knowledge of best practices, procedures and software development lifecycle.

• Solid understanding of the software development life cycle (SDLC) and associated methodologies.

• Solid understanding of SQL/SQL queries and automated testing, preferred.

• Ability to create test plans from business requirements or technical specifications.

• Strong skills that promote and facilitate the performance of project team members.

• Prioritizes and uses time efficiently; develops realistic action plans

• Highly flexible and able to make quick assessments of needs and priorities.

• Initiative to recognize and resolve problems.

• Familiarity with Automation Testing.

• Excellent communication skills and experience communicating with a variety of staff levels.

• Experience communicating plans and reporting status to both team, executive management and pertinent stakeholders.

• Advanced Skills in MS Office applications including Excel, Word, and Outlook.

• Regular attendance is required.

network automation tools Ansible terraform D wan cloud networking (Aws,AzurE,Gcp)

desinging network security solutions firewalls VPN IPS IDS

Role & Responsibilities :

- Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.

- Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.

- Transform business and design needs into innovative products.

- Drive all projects to completion within deadlines.

- Perform thorough testing to find issues ahead of time.

- Engineering software needs more precise analysis & coding skillset.

- Enhance skillset by working with fortune 500 clients.

- Interacting with internal team.

Qualifications :

- B.E in computer science or related fields.

- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.

- Ability to work at the tactical and strategic levels of IT initiatives.

- Impressive hands-on experience in Java, database(Oracle), OOPS, Java Swing, Javafx

- Self-Motivated, flexible & Innovative.

• Analyzing website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

PHP Developer Requirements:

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

Role: Functions Developer (Embedded c - Algorithm / Driving Functions Development)

Location: Hyderabad

Duration:Fulltime
Job Description:

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc.

Requirement:

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Development experience with safety critical systems
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Experience in modelling and validation of control systems
• Knowledge of SIL, Performance Test, Functional testing
• Embedded software development using C, C++
• Issue management and version control
• Knowledge of ASPICE processes, Static analysis, MISRA checks etc.
• Strong written and verbal communication skills
• Proactive approach for problem solving

Good to have:

• Knowledge of ADAS/AD functions (ACC, TSR, AEB, LCA etc), Data Analysis
• Experienced in managing and authoring of function specification requirements
• Familiarity with AUTOSAR RTE

Nice to have:

• AUTOSAR, Functional Safety (ISO26262) exposure
• Scripting Knowledge - Python, MATLAB
• Working knowledge of automotive protocols like CAN, Ethernet etc.

• You will be responsible for the execution, performance and reporting of the paid social campaigns
• Manage and oversee social media content and define the KPI's
• Measure the success of every social media campaign
• Media planning based on brief parameters and media strategy
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network

Requirements:

• Minimum 4 years of experience as a Social Media Specialist or similar role
• Experience in setting up campaigns on Facebook, Twitter and/or Snapchat Ads Manager
• Bonus if you have experience on DSP platforms
• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research
• Critical thinker and problem-solving skills
• Bachelor's degree in Marketing or relevant field

• Experience required:
•  Experience in Salesforce Implementation and Enhancements life cycle.
•  Designing and implementing Custom Business Process via Apex and Lightning Technology.
•  Strong knowledge/exposure to all major Salesforce products with hands on experience on core platform.
•  Work closely with clients’ operations and product managers on business requirements analysis, design and
• implementation.
•  Knowledge / Experience in Enterprise Solution and Architecture Design.
•  Knowledge / Experience in Design and build - clean, high performing (i.e., user-oriented, fast, efficient,
• extensible, scalable) Salesforce and Salesforce-integrated applications following best practices and using the
• latest technologies.
•  Implementing Lightning Components, Apex Controllers, Visual Force Pages, Visual Force Components, Batch
• Apex, Schedulers and Apex Triggers.
•  Having Experience in integrating salesforce with external application using third party tools via SOAP and
• REST API Integration.
•  Knowledge/Experience in Release Management with multiple phases.
•  Knowledge/ Experience of Production Deployment Best Practices.
•  Analyze and review business, functional, and technical requirements as per the role.
•  Build web and mobile interfaces on the Force.com platform using Visualforce, Apex, and other available
• tools.
•  Keep up to date with the latest plans, developments, and changes in the salesforce platform.
•  Document and develop code according to specifications and standards.
•  Prepare test data and plan and conduct basic unit or module testing.

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
• Good to have experience in Service/Product Support.