Scrum Master

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Job Title : Content Writer (Web3 / Blockchain / Crypto)

Experience : 3+ Years

Location : Noida

Working Days : Monday to Friday + Saturday WFH

About the Role :

We are looking for a content writer with strong expertise in Web3, Blockchain, and Crypto to create impactful content including whitepapers, blogs, articles, and research reports.

The role requires the ability to simplify complex blockchain concepts, craft compelling narratives, and produce content for both technical and non-technical audiences.

Mandatory Skills :

Whitepaper Writing, Blockchain/Web3/Crypto Expertise, Tokenomics, Technical & Marketing Content Creation

Key Responsibilities :

• Write whitepapers covering vision, technical framework, tokenomics, roadmap, and market analysis.
• Create SEO-friendly blogs, articles, and website content on blockchain, DeFi, NFTs, DAOs, and crypto trends.
• Collaborate with tech and marketing teams to ensure accurate and engaging content.
• Research and stay updated on Web3 and crypto ecosystems.

Why Join Us :

• Work on cutting-edge blockchain projects.
• Exposure to global Web3 markets.
• Competitive salary & growth opportunities.

We are seeking an experienced and dynamic Corporate Sales Professional with strong expertise in new business development and client acquisition within the insurance broking industry. The ideal candidate should have a proven track record in driving corporate sales, building client relationships, and delivering revenue growth.

Key Responsibilities

• Drive new business acquisition by identifying, approaching, and converting potential corporate clients.
• Develop and execute effective sales strategies for corporate insurance solutions.
• Build and maintain long-term relationships with clients, ensuring superior service delivery.
• Collaborate with internal teams to design tailored insurance solutions for corporate clients.
• Meet and exceed monthly/quarterly/annual sales and revenue targets.
• Monitor market trends, competitor activities, and emerging opportunities in the corporate insurance space.
• Prepare and present proposals, negotiations, and closure of deals with CXOs and decision-makers.
• Ensure compliance with regulatory guidelines and company policies.

Key Requirements

• 7+ years of experience in corporate sales within the insurance broking industry.
• If from an insurance company, must have direct sales (corporate clients) exposure.
• Strong network and established relationships with corporate clients.
• Demonstrated success in new business development & client acquisition.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently with a target-driven approach.
• Strong understanding of corporate insurance products and solutions.

What We Offer

• Competitive salary with performance-linked incentives.
• Opportunity to work with a reputed and growing insurance broking firm.
• Exposure to diverse industries and corporate clients.
• Career growth and professional development opportunities.

• Candidate should have strong work experience in JavaScript(ES6+)
• Hands on application development using Node JS, Express JS, MongoDB and Mongoose
• Good understanding of Web Technology, RESTful APIs, JSON structures
• Proficient understanding of code versioning tools, such as Git
• Exposure in AWS Services will be an added advantage

Responsibilities and Duties

• Design, code, test and document software according to the functional requirements.
• Analyze, diagnose and resolve errors related to applications.
• Provide application and user support.

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

• Experience: 7+ years of experience building modern web applications working in the fullstack
• Proficiency in TypeScript and JavaScript with a thorough understanding of React.js or Vue.js and their core principles preferred
• Implementing RESTful APIs using .Net/C# preferred with experience with .Net Core, .Net 5 or 6 a bonus!
• Experience with SQL and relational database design with MS SQL Server experience is added advantage
• Experience with NoSQL/document database technologies
• Experience writing automated unit tests in the full stack environment
• Knowledge of modern authentication and authorization mechanisms
• Familiarity with modern front-end and backend build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience with modern responsive web application design & development Familiarity with Node.js
• Experience with microservice architecture
• Experience using Git version control
• Experience with VS Code, Visual Studio, or other relevant development tools
• Familiarity with Scrum/Agile principles
• Strong communication skills
• Ability to understand business requirements and translate them into technical requirements.
• 
  

Required skill set:

• Candidate must be good in JavaScript and have experience in at least one modern JavaScript framework such as Vue/Angular/React. But must be willing to work in Vue/React.
• Must have experience in .NET Framework. Good to have experience in .NET Core/.NET 5/6/7. But must be willing and capable enough to learn .NET Core.
• Should be able to work independently with minimum supervision.
• Must be good in programming concepts such as OOPS, Unit Tests, Web API, SQL, etc

Mandatory Skill / Experience

1.      Should be very good at designing webpages, landing pages & related pop-ups, banners etc         

2.      Should be very good at designing design brochures, blog images, flyers, wall branding, event related designs, etc.  

3.      Should be able to work with designers in the marketing team, both in-house as well as freelancers, to get the creatives done on time.          

4.      Should be very good at editing HTML and WordPress pages          

5.      Should excel at creating modern and engaging designs for corporate clients.           

6.      Should be able to come up with good options for a concept/theme in addition to the design itself.   

7.      Should be able to created HTML5 ads for digital marketing campaigns      

Basic Requirements:

1.  Any Graduation or 10+2 if he has experience.

2.  Should have knack to design and create a superior designs without much external mentoring.

3.  Written and verbal communication skill. Should be able to write emails and should have conversations skills.

4.  Should have worked in teams plus been an individual contributor.

5.  Should have compulsorily work in IT industry.

6.  Should be able to show relevant examples from past experience."            

• Should have experience in application architecture and design
• Proficiency with developing APIs in Python
• Proficiency with frontend web development (JavaScript, CSS, HTML)
• Should have 2-4 years’ experience in leading the team
• Experience object oriented programming (OOP) concepts using Python
• Experienced with full software development life-cycle, programming, database design and agile methodologies
• Experience in using Design Patterns such as MVC and frameworks such as Django, Flask
• Ability to successfully multi-task and prioritize work.

• Experience with developing applications with Angular (2+)
• Experience with Docker and Kubernetes
• Experience with SQL databases, especially PostgreSQL

• Good Communication Skills
• Behavioural:
• Good Leader
• Adaptable / Flexible

• Candidate will be a part of Product engineering global delivery team working as a Technical Lead, leading a team highly talented engineers.
• Candidate would be required (but not limited) to: 
• Team management, mentoring, prioritization of work
• Work with Architecture group for defining Product Roadmap
• Requirement gathering with stake holder for Product enhancement
• Designing, Developing, and documenting the solution
• Providing support for any application issue like performance, availability
• Contributing to actual development of user stories and features etc.

• Ensuring conformity to corporate security and compliance objectives.
• Identifying and implementing service improvement opportunities.
• Responsible for informing the ‘business impact’ of security within the team
• Promptly report security weakness or incidents to the Practice Managers/Leads