Financial Analyst

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

About Intugine :

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep. 

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies. 

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few. 

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO. 

To know more, visit the website: https://www.intugine.com 

Role :

We are looking for an experienced Key Account Manager who is an outside the box thinker with proven experience, developing creative solutions. You are a people person, with remarkable communication skills and will be working with our existing clients, building and maintaining long term relations with new accounts. Our right fit would be a fast learner who can learn our products inside-out quickly and someone who will be instrumental in the company’s growth.

Key Responsibilities :

• Be the primary point of contact, establish and maintain long term relations with the clients. 
• Prepare long-term and short-term goals and account objectives for the team
• Estimate and establish cost parameters, budgets, campaigns, and potential ROI
• Supervise account management and strategies
• Communicate with major clients on a regular basis, handle complaints and suggest solutions with innovative ideas to meet client needs in a timely and effective manner. 
• Propose pricing models based on customer’s needs and product usage. 
• Prepare proposals and detailed costing prior to negotiation with clients. 
• Act as the liaison between clients and internal teams for the constant development of new products. 
• Set up presentations with CXO’s to discuss technical solutions. 
• Identify gaps in the overall Business and take new initiatives to bridge those gaps.

What you’ll need :

• 2-3 years of client-facing, revenue management and quota carrying experience. 
• Bachelors/Masters Degree from a Tier-1 Institute. 
• Excellent communication and presentation skills and ability to maintain relations with senior executives from the client’s side. 
• Ability to understand and the hunger to learn more about technology-based products. 
• A knack to understand technology-based products and explain it in simple terms. 
• Should be analytical, adept at solving critical problems, and handling & prioritizing multiple tasks.
• Prior experience in a company based in the logistics industry would be preferred

Perks at Intugine:

Looking for more reasons to join the Intugine rocketship? We’ll give you 13!

• Comprehensive Health Cover - For you 
• Personal Development Budget- Upskill yourself, we’ve got the bill
• Flexible Working Hours - Set your own work hours
• Open door policy - No to cubicles. Yes to the Open door policy. 
• Generous Parental Leave - Cause work comes second sometimes
• Documented Equal Pay Policy - Since we’re in 2025!
• Education Assistance - Let us help you soar to new heights
• Work Autonomy - Enjoy complete ownership over your work 
• Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc.
• Company Outings - Unwind with teammates. Work can wait.
• Paid time off - Because your well-being is our priority

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are a flat organization where opportunities are provide based on talent and we always encourage new ideas of employees through collaboration and creativity.

We are seeking for smart-driven JAVA Programmer’s to join us. The candidate will work with the global product development team and subject matter experts. An ideal candidate must possess excellent business skills with outstanding Analytical & logical skills, professionalism, Intelligent and should have the zeal to learn.

Desirable Skills & Expertise:

• Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.
• Possesses intellectual humility; smart-driven, creative and able to learn things from slipups, willing to raise others up.
• Excellent Logical & Analytical skills with integrated professionalism at all levels.
• Strong Knowledge in Java, Frame-works like Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server.
• Good knowledge in web technologies like HTML, Java Script, XML and CSS.
• Candidates must be team players, have a thirst for knowledge, the energy to work in a fast-paced environment and a desire to grow in an entrepreneurial company.

Key Responsibilities:

• The role is responsible for designing, coding and deploying of high-performance applications.
• Excellent interpersonal, Communication and effective organizational skills with solid technical skills.
• Should be able to communicate effectively with both technical and non-technical personnel.
• Excellent trouble shootings & problem-solving skills.
• Practical Knowledge with SDLC from requirement analysis through testing and deployment is a plus.
• Devising possible solutions to anticipated problems.
• Develop and maintain strong product knowledge.
• Guide the clients through various stages of the project and transition to support organization.
• Review existing business processes and participate in the Process Improvement Program.

Role & responsibilities

• Should handle US Healthcare Physician Billing / Ambulance Billing Accounts Receivable.
• To work closely with the team leader.
• Ensure that the deliverables to the client adhere to the quality standards.
• Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
• Calling the insurance carrier & Document the actions taken in claims billing summary notes.
• To review emails for any updates
• Identify issues and escalate the same to the immediate supervisor
• Update Production logs.
• Strict adherence to the company policies and procedures.

Preferred candidate profile

• Min of 1+ year experience in US Medical Billing
• Should have strong knowledge in Healthcare concept.
• Should have good Verbal and Written communication skills.
• Excellent Knowledge on Denial management.
• Excellent Knowledge on Physician Billing / Ambulance Billing.
• Spot offer for the selected candidates.
• Should be proficient in calling the insurance companies.
• Meet the productivity targets of clients within the stipulated time.
• Ensure accurate and timely follow up on pending claims wherein required

Perks and benefits

• 5 Days Working
• Free two way cabs available
• Health Insurance
• Medical Insurance

ob Description:

Position: Telesales Executive

🌟 Join the Fastest Growing Startup! 🚀

YOLOFARMS.IN is a recently funded startup providing stunning villas for rent, perfect for celebrations, shoots, and stays. 🏰

Requirements:

✅ Minimum 3 years of experience in telesales, preferably in a startup environment.

✅ Proven track record of achieving high conversion rates (20%+) from provided leads.

✅ Ability to handle 40 leads per day and achieve a daily sales target of 80k.

✅ Availability from 2 PM to 11 PM.

💰 Competitive Salary and Incentives! 💸

🔹 Base salary: 35k

🔹 Lucrative incentive structure: 7.5% (1.8 lacs monthly)

🔍 Selection Process:

1️⃣ Initial resume filtration.

2️⃣ Telephonic interviews.

3️⃣ Video call interviews.

4️⃣ Task-based assessment.

5️⃣ Final one-on-one interview for formalities.

🌟 Desired Skills:

✨ Excellent communication and convincing abilities.

✨ Strong customer support skills.

✨ Hospitality, politeness, and humility.

✨ Logical thinking and problem-solving abilities.

🌍 Preferred Background:

✨ Previous experience in hospitality, tours & travels, edtech, MLM, event, real estate, packages, and luxury lifestyle industries.

✨ Candidates should show commitment and no frequent job switching.

📆 Responsibilities:

1️⃣ Handle inbound leads and calls.

2️⃣ Book sales and provide after-sales support.

3️⃣ Ensure end-to-end customer satisfaction.

📍 Location: Surat (Relocation required)

Don't miss out on this incredible opportunity! Apply now and be a part of our growing success story! 🌱

Simultaneously develop app and target for both Android and iOS using third party SDKs and APIs

Required – React Native, Firebase Integration, Third Party SDK integrations