Collection team leader

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.

Role & Responsibilities

• Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
• Manage team performance, productivity, quality, collections, and SLA/KPI targets.
• Handle International Voice Collections, customer escalations, and stakeholder management.
• Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
• Drive process improvements, automation, transitions, and operational excellence.
• Collaborate with Finance, Sales, Operations, and other cross-functional teams.
• Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements

• 10+ years overall experience with 4+ years Team Lead/Managerial experience.
• International Voice + Portfolio Handling – Mandatory.
• 2+ years B2C Collections/O2C experience – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication, leadership, analytical, and stakeholder-management skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization is mandatory.
• Knowledge of SAP/Oracle/ERP systems preferred.
• Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Key Responsibilities

• Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
• Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
• Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
• Analyze aging reports, payment patterns, credit limits, and account statements.
• Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
• Maintain accurate account updates, collection notes, approvals, and documentation.
• Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
• Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

• 4+ years overall experience with 2+ years in B2B Collections/O2C.
• International Voice & Portfolio Handling – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication and analytical skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization mandatory.
• Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.

About Aparoksha Financial Services

Aparoksha Financial Services (AFPL) is a regulated NBFC built on a straightforward conviction: institutions that last are built through disciplined execution, sound governance, and people who take genuine ownership of their work. Over the last few years, we have built a meaningful presence in two-wheeler financing across India, backed by dependable operations, growing technology capability, and a culture that values follow-through over noise.

As we continue to grow—we are looking for the next set of accounting professionals who want to build on the foundation that the current team has built, and not simply maintain it.

We are hiring an accounting professional to join our Finance team in Bengaluru. Depending on your current experience, exposure, and demonstrated capability, you could join us as a Senior Executive, Assistant Manager, Manager, or Assistant Vice President – Accounts.

What matters more than the title is the disposition: someone who is comfortable with the fundamentals, willing to be precise where precision matters, and interested in strengthening how the accounting function operates as the organisation scales. You will work closely with the finance leadership team and be entrusted with responsibilities that are genuinely central to the financial integrity of the business — not peripheral to it.

Core Accounting & Reconciliations

•   Manage loan booking in aggregate on the core banking system (CBS), exercise control on their movement to the accounting platform.

•   Carry out disbursement, payment and billing transactions

•   Manage core accounting operations across Accounts Payable (AP) and Accounts Receivable (AR), including invoicing, receipt accounting, and vendor payment processing.

•   Perform bank, ledger, vendor, customer, and inter-company reconciliations with a high degree of accuracy.

•   Maintain accurate books of accounts, vendor and customer master records, and all supporting documentation. Exposure to ERP Next will be an added attraction.

Financial Closing & Reporting

•   Support month-end, quarter-end, and annual financial closing activities, including preparation of journal entries.

•   Prepare MIS, ageing reports, schedules, and management reports, and support financial analysis as required.

•   Monitor outstanding receivables and payables, and drive timely follow-up and resolution of discrepancies.

Compliance & Controls

•   Ensure compliance with GST, TDS, and other applicable statutory requirements.

•   Coordinate with internal and statutory auditors, providing documentation and clarifications as needed.

•   Strengthen internal controls and contribute to process improvements as the function matures.

For More Experienced Candidates (Manager / AVP level)

•   Own specific accounting workstreams end-to-end and take accountability for their accuracy and timeliness.

•   Liaise with banks, vendors, counterparties and lender representatives

•   Mentor and guide junior team members, and help shape processes and systems that will scale with the business.

•   Partner with cross-functional teams — credit, operations, and technology — to ensure accurate and timely financial operations.

What We're Looking For

•   2+ years of relevant experience in Finance & Accounts; candidates with significantly more experience are welcome to apply for the more senior bands of this role.

•   B.Com, M.Com, MBA (Finance), CA Inter, or an equivalent qualification.

•   Experience in an NBFC, bank, or other regulated financial services environment is preferred, though not mandatory.

•   A solid grasp of accounting fundamentals, reconciliations, GST, and TDS.

•   Working proficiency in MS Excel, and familiarity with an ERP or accounting systems other than Tally.

•   A high degree of ownership, integrity, and attention to detail — the kind that shows up in the small things as much as the large ones.

Title: Team Lead

Positions: 1

Experience: 1+ Edtech Team Handling experience

Fixed CTC- Up to 11 LPA

Incentives- Up to 4 LPA

What we are looking for

• Mandatory: Prior team-handling experience in EdTech sales
• Fluency in Bengali is mandatory
•  Strong experience in managing and mentoring sales/admission counsellors
• Excellent communication and interpersonal skills
• Strong understanding of the EdTech sales/admission funnel
• Ability to drive team performance and achieve revenue targets
• Strong coaching, objection-handling and problem-solving skills
• Data-driven approach with good knowledge of sales metrics/KPIs
• Stable career history and strong people-management skills

Roles & Responsibilities

• Lead, manage and motivate a team of Academic/Admission Counsellors.
• Drive daily, weekly and monthly team sales targets.
• Monitor individual and team performance through key sales metrics.
• Conduct regular coaching, feedback and performance reviews.
• Support counsellors in handling difficult leads and objections.
• Track funnel movement, conversions and revenue performance.
• Ensure process adherence and maintain a high-quality sales pipeline.
• Coordinate with internal teams to improve overall business performance.

Apply now to grow your career in a fast-growing EdTech industry.