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Treline Advisory Pvt Ltd
Treline Advisory Pvt Ltd cover picture
Treline Advisory Pvt Ltd logo

Treline Advisory Pvt Ltd

https://treline.in/
Founded :
2023
Type :
Services
Size :
20-100
Stage :
Bootstrapped

About

N/A

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Jobs at Treline Advisory Pvt Ltd

Treline Advisory Pvt Ltd
Bengaluru (Bangalore)
3 - 5 yrs
₹3L - ₹4.5L / yr
Business Process Outsourcing (BPO)
Training and Development
Process Trainer

ob Role:

· Deliver classroom training supported by digital learning for contact center skills (customer service, voice, telecaller) for the advisory supporting banking/finance processes.

· Create strong new joiner experience during training and overall support to drive learner engagement and employee experience, reflected in training yield.

· Design, develop, and conduct assessments for the right candidate selection, transition of trainees across the right training milestones, and transition to go live.

· Support the training batches in pre-process, process,s and on-the-job-training (OJT) phases to drive the achievement and improvement of the metrics such as first-pass assessment (FPA) and on-the-job performance 30 days after training.

· Provide feedback and coaching to the trainees for their improvement in performance and training metrics.

· Prepare timely and accurate training reports for the operations and training function for each batch trained.

· Recommend improvements in training/learning design and curriculums based on inputs such as training success evaluation, learner feedback, and quality scores.

· Provide administrative support (communication to stakeholders, daily reports, etc.) for the successful execution of the training plans.

· Keep abreast of new learning technologies, learn and apply them to improve learning practices.

Read more
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