QA Lead Automation Engineer

• Build reports/dashboards in accordance to the user requirement and test/deliver as per the project plan.
• Provide estimates and contribute to defining timelines and project plans
• Support requirements gathering of the end-to-end solution development for SAP BW/4/HANA report development.
• Provide business expertise and best practice advise for Analysis for Office (AFO) tool
• Provide subject matter advice in the development of BW/4HANA Deliverables.​
• Assist project team with draft of functional specifications for Standard SAP BW/4HANA data models and views.​
• Support technical configurations, and build of the application, source management, change management and/or technical delivery components.​
• Work with project management to document and communicate risks and issues.  
• Read data from multiple data sources and transform, enrich, and aggregate data for an efficient presentation in an enterprise environment
• Work with onshore, offshore and 3rd party development teams to ensure coding, testing, debugging, and implementation activities are completed as required
• Ensure alignment to Sun Life SDLC and internal standards and compliance
• Transition projects and enhancements to Operations
• Support our operational team as needed with problem analysis, resolution, escalation, and reporting
• Collaborate closely with our internal teams (e.g. data architects, designers, business to business, business intelligence/reporting, server management, etc.) to deliver solutions for business needs.

Job Description:

• Strong Coding skills in C#, .NET with Windows for 4 to 8 years is mandatory
• Experience in OOPS, Design Patterns, UML Modelling is a must
• Experience working in Agile/Scrum environment is needed
• Basic Knowledge of SAFe, its Jargons minimally in theory
• Ability to build Ramp up Plans and Bring Teams up to Speed

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

We are looking for an Integration Engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations.

You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients and providing ongoing help to them to resolve any issues. Eventually you should be able to automate common issues and development of solutions.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to help customers and shape future product design, we can’t wait to hear from you!

Responsibilities

• Understand and explain APIs to clients.
• Help clients integrate OneFin APIs.
• Research and identify solutions to issues during integration.
• Escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Become a product expert for clients.
• Configure OneFin system for customized usage by clients.
• Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides etc.
• Automate solution of common issues using Python.
• Help live clients resolve issues and coordinate with the development team for issue resolution.

Requirements

• BS/B.Tech. in Computer Science, Engineering, or equivalent.
• Strong verbal and written communication skills.
• Experience in writing code in Python.
• Understanding of web based systems.
• Proficient in understanding and writing JSON.
• Experience in SQL databases.
• Experience working with REST APIs.

• Excellent analytical skills, passion for pinning down technical issues, and solving problems.
• Enjoys a fast-paced startup environment.

We seek to identify top React JS talent to join us to grow with our dev team. As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.

Required Skills:
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
Experience working on web technologies (HTML/CSS)
Good experience in React.js and its core principles
Prior experience with popular React.js workflows (such as Flux or Redux)

Please refer your friends or colleagues who might be suitable for this position.