Client Management

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Company Name-WINIT

Location- Hyderabad

Position- Project Manager

Experience- 2+ years

Job Summary:

We are looking for a Project Manager with strong expertise in manual testing. The ideal candidate will oversee project execution, ensure quality through testing, and lead a team to deliver projects on time and within budget. This role involves coordinating with cross-functional teams and stakeholders to achieve project objectives, ensuring that software products meet high-quality standards.

Key Responsibilities:

• Plan, execute, and manage projects from initiation to closure, ensuring they are delivered on time, within scope, and budget.
• Develop detailed project plans, including resource allocation, timelines, and budget tracking.
• Collaborate with QA teams to develop, implement, and maintain both manual and automated test scripts.
• Define testing strategies, methodologies, and best practices to ensure high-quality software products.
• Coordinate with developers, business analysts, and stakeholders to understand project requirements and deliverables.
• Conduct risk assessments and develop mitigation plans to address potential project risks.
• Monitor project progress, identify issues or bottlenecks, and provide solutions to keep the project on track.
• Prepare and present project status reports to senior management and stakeholders.
• Manage changes to project scope, schedule, and costs using appropriate project management tools and techniques.
• Mentor and guide team members, fostering a collaborative and high-performance work environment.
• Ensure compliance with industry standards and regulatory requirements in all project activities.

Qualifications:

• Minimum of 2+ years of experience in project management with a focus on software testing.
• Proven track record of managing projects involving manual and automation testing.
• Experience leading cross-functional teams and working in an Agile or Scrum environment.
• Proven experience in project management, with a strong background in software testing (both manual and automation).
• Project Management Professional (PMP) or similar certification is a plus.
• Solid experience with testing tools and frameworks such as Selenium, QTP, JIRA, or equivalent.
• Strong understanding of software development life cycle (SDLC) and quality assurance methodologies.
• Hands-on experience in developing test plans, test cases, and test scripts.
• Experience in using project management tools like Microsoft Project, Asana, or Trello.
• Excellent organizational, analytical, and problem-solving skills.
• Strong leadership and team management abilities.
• Excellent verbal and written communication skills.
• Ability to handle multiple projects and priorities in a fast-paced environment.

 About our company:

We are an mSFA technology company that has evolved from the industry expertise we have gained over 25+ years. With over 600 success stories in mobility, digitization, and consultation, we are today the leaders in mSFA, with over 75+ Enterprises trusting WINIT mSFA across the globe.

Our state-of-the-art support center provides 24x7 support to our customers worldwide. We continuously strive to help organizations improve their efficiency, effectiveness, market cap, brand recognition, distribution and logistics, regulatory and planogram compliance, and many more through our cutting-edge WINIT mSFA application.

We are committed to enabling our customers to be autonomous with our continuous R&D and improvement in WINIT mSFA. Our application provides customers with machine learning capability so that they can innovate, attain sustainable growth, and become more resilient.

At WINIT, we value diversity, personal and professional growth, and celebrate our global team of passionate individuals who are continuously innovating our technology to help companies tackle real-world problems head-on.

Job Title:

AI Native Operations Expert – Director / AVP / VP

Company: EOSGlobe

CTC: ₹24 – ₹36 LPA

Open Positions: 3

Experience: 12 – 18 Years

Joining: Immediate Joiners Preferred

Role Overview

EOSGlobe is transforming into an AI-First organization and is looking for an AI Native Operations Expert to lead this transformation. The role focuses on driving automation, process re-engineering, and AI adoption across BPM operations to improve efficiency, scalability, and business impact.

Key Responsibilities

Lead AI-driven transformation initiatives across BPM operations.

Re-engineer processes using Artificial Intelligence, Machine Learning, and automation tools.

Collaborate with leadership and strategy teams to implement AI-first operational models.

Define and track KPIs, productivity metrics, and financial impact of transformation initiatives.

Partner with internal teams and clients to demonstrate AI-driven efficiency and revenue growth.

Identify opportunities for process automation and digital adoption across operations.

Required Skills

Strong expertise in Artificial Intelligence (AI), Machine Learning (ML), and RPA.

Experience in process transformation and digital automation initiatives.

Deep understanding of BPM operations and service delivery models.

Strong leadership and stakeholder management skills.

Analytical mindset with ability to measure financial impact and operational KPIs.

Preferred Qualifications

Experience leading large-scale automation or AI transformation projects.

Exposure to BPM, consulting, or operations leadership roles.

Excellent communication and strategic thinking skills.

Salesforce Developer + CPQ Billing

Exp: 8+ years

Mode: Remote

Employment: Contract

Job Description:

·        Minimum 8+years of Salesforce Development experience (Mandatory).

·        Mandate to have CPQ object development experience.

·        Experience doing major transformation from Classic to Lightning.

·        Strong experience with Lighting Web Component (LWC) programming skills.

·        Good experience with Apex Triggers, Batch Classes and @Future Methods, Controllers Calling REST web services from Apex, generating and parsing JSON in Apex Visualforce Pages and Components Visualforce Remoting Effective Apex unit testing, including web service mocking.

·        Must have experience in the Sales Cloud (Mandatory), Service Cloud.

·        Must have experience in Salesforce integration patterns, including application programming interfaces (API) and bulk data uploads.

·        Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, Git (Code Commit) and DevOps in a Salesforce environment.

·        Require excellent English communication skills.

Job Summary:

We are seeking a detail-oriented Sales Coordinator with a mechanical background to support our sales team in the transmission tower lines sector. The role involves managing client interactions, coordinating project activities, and ensuring smooth execution of sales processes.

Key Responsibilities:

• Client Coordination: Serve as the main contact for clients, handle inquiries, and manage relationships.
• Sales Support: Prepare proposals, quotations, and contracts. Track and follow up on sales leads.
• Project Management: Coordinate with internal teams to ensure project requirements and deadlines are met. Monitor project progress.
• Administrative Duties: Maintain project documentation, generate sales reports, and manage scheduling and travel arrangements.
• Market Research: Conduct market analysis and provide insights to support sales strategies.

Qualifications:

• Education: Bachelor's degree in mechanical engineering or related field.
• Experience: 2-3 years in a sales coordination or related role, preferably in the power transmission industry.

1. Java Lead : 8-12 Years – GGN Location - NP : 60 Days max

• Experience on Full stack development and Microservices Architecture.
• Proven experience implementing distributed applications in a container environment (Docker/Kubernetes) along with considerable experience configuring and administrating Linux (or other Unix-like) systems Software engineering experience designing Enterprise Cloud Applications with Golang will be preferred
• Experience in any Databases like Postgres or any NoSQL DB like MongoDb
• Expertise in defining business architecture, business process definition & modelling, use cases, and requirements definition, and associated best practice processes for defining these artifacts
• Proven proficiency in grasping requirements and building illustrative features with minimal specifications
• Experience working in SAfe agile development environments.

Responsibilities:

• Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
• Incident resolution and supporting production system deployments.
• Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.

• Support and deliver within Continuous Integration/Continuous Delivery pipelines.

• Prioritise workload, providing timely and accurate resolutions.
• Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
• Understand linux. SSH to linux box, look for web logs etc
• Understand web apps to be able to troubleshoot issues

Requirements:

• Good to have programming experience with Python.
• Java and JavaScript development experience would be an added advantage.
• You should not be afraid to do some development as well as Devops.
• Clear written and oral communication is a must.

Job Description

We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.

Skills:

Strong development skills with knowledge on performance testing.

Prior experience of interacting with UK, EU, US clients is preferred

Knowledge on Agile & DevOps methodology

Knowledge on domain such as BFS, Mortgages is added advantage

Tools:

Primary – JMeter

Secondary – BlazeMeter, Any other commercial or open source tool

Experience:

5 to 8 Years (look for skills as opposed to experience)

 Note: Good commutation is mandatory

Roles & Responsibilities

• Assist performance test lead in all planning/co-ordination activities
• Participate in agile ceremonies as required ? Performance workload design
• Performance test scripting
• Test data preparation and data driving test scripts/sanity testing
• Test environment verification
• Test scheduling and communication
• Set-up/arrange for server side monitoring 
• Test execution and defect logging
• Primary results analysis and test reporting
• Capture lessons learnt and implement agreed improvement action items.
• Regular housekeeping of performance test assets