Product Manager

Job Description for Business Development Executive 

Job Title: Business Development Executive 

Company: Mydbops  

Location: Bangalore

About Us:

Mydbops helps fast-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce.

With 9+ years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance.

Role Overview:

As a Business Development Executive, you will be responsible for generating leads, building client relationships, and supporting the sales team in achieving business goals. If you are a fresh graduate or have less than 2 years of experience and are eager to start your career in sales, we encourage you to apply.

Key Responsibilities:

• Assist in identifying new business opportunities and generating leads.
• Engage with clients through calls, emails, and CRM tools.
• Build and maintain strong customer relationships.
• Collaborate with the sales and marketing team to create proposals and presentations.
• Understand Mydbops' database services and solutions to communicate value to clients.
• Support senior sales staff with day-to-day activities.
• Handle customer queries and follow up with potential clients.
• Learn and apply sales techniques to achieve targets.

Qualifications:

• Basic knowledge of CRM tools and sales processes (training will be provided).
• Ability to work in a team and adapt to fast-paced environments.
• Willingness to learn and grow in the sales field.
• Bachelor's or Master’s degree in Business, Marketing, or a related field.
• 0-2 years of experience is required in the field. 

Skills required:

• Communication Skills - Clear and persuasive speaking and writing. 
• Active Listening – Understanding customer needs by listening carefully. 
• Customer Relationship Management (CRM) – Basic knowledge of CRM tools. 
• Negotiation Skills – Ability to find a win-win in discussions.
•  Problem-Solving – Handling customer objections and concerns effectively. 
• Product Knowledge – Understanding the product/service to explain its value. 
• Time Management – Prioritizing tasks efficiently. 
• Adaptability – Adjusting to customer behaviour and market changes.
•  Teamwork – Collaborating with others in sales and other departments.
•  Basic Analytical Skills – Interpreting data to understand trends and customer 

Why Join Us:

• Opportunity to work in a dynamic and growing industry.
• Learning and development opportunities to enhance your career.
• A collaborative work environment with a supportive team.

Job Details:

• Job Type: Full-time
• Work Days - Monday to Friday 
• General Shift - 9:30 AM to 6:30 PM
• Work Mode - Work from Office

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Role Description

We are looking for a Interior Sales Lead with a strong background in the Interior design industry who brings hands-on experience in client handling, team management, and driving sales closures.The role includes meeting with clients, nduerstanding their interior design and renovation needs, creating tailored proposals, and ensuring seamless collaboration with designers and contractors. Additionally, the role involves contributing to the training and development of the sales team and achieving sales targets.

Job Description:

• Proven experience 4-6yrs of work exp into interior sales
• Idial candidate should be willing to work as an individual contributor
• Strong exposure in Interior sales, client relationship management, and team handling.
• Experience in leading a team and driving performance metrics.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to meet the sales targets with customer satisfaction.

External Skills And Expertise

• Bachelor's Qualification: B-Arch or Bachelors in Interior Design | If any other, then with relevant industry exposure. (MANDETORY)
• 4+ years of relevant work-experience in Interior Sales

JD Code: SHI-LDE-01 

Version#: 1.0 

Date of JD Creation: 27-March-2023 

Position Title: Lead Data Engineer 

Reporting to: Technical Director 

Location: Bangalore Urban, India (on-site) 

SmartHub.ai (www.smarthub.ai) is a fast-growing Startup headquartered in Palo Alto, CA, and with offices in Seattle and Bangalore. We operate at the intersection of AI, IoT & Edge Computing. With strategic investments from leaders in infrastructure & data management, SmartHub.ai is redefining the Edge IoT space. Our “Software Defined Edge” products help enterprises rapidly accelerate their Edge Infrastructure Management & Intelligence. We empower enterprises to leverage their Edge environment to increase revenue, efficiency of operations, manage safety and digital risks by using Edge and AI technologies. 

SmartHub is an equal opportunity employer and will always be committed to nurture a workplace culture that supports, inspires and respects all individuals, encourages employees to bring their best selves to work, laugh and share. We seek builders who hail from a variety of backgrounds, perspectives and skills to join our team.  

Summary 

This role requires the candidate to translate business and product requirements to build, maintain, optimize data systems which can be relational or non-relational in nature. The candidate is expected to tune and analyse the data including from a short and long-term trend analysis and reporting, AI/ML uses cases. 

We are looking for a talented technical professional with at least 8 years of proven experience in owning, architecting, designing, operating and optimising databases that are used for large scale analytics and reports. 

Responsibilities 

• Provide technical & architectural leadership for the next generation of product development. 
• Innovate, Research & Evaluate new technologies and tools for a quality output. 
• Architect, Design and Implement ensuring scalability, performance and security. 
• Code and implement new algorithms to solve complex problems. 
• Analyze complex data, develop, optimize and transform large data sets both structured and unstructured. 
• Ability to deploy and administrator the database and continuously tuning for performance especially container orchestration stacks such as Kubernetes  
• Develop analytical models and solutions Mentor Junior members technically in Architecture, Designing and robust Coding. 
• Work in an Agile development environment while continuously evaluating and improvising engineering processes 

Required 

• At least 8 years of experience with significant depth in designing and building scalable distributed database systems for enterprise class products, experience of working in product development companies. 
• Should have been feature/component lead for several complex features involving large datasets. 
• Strong background in relational and non-relational database like Postgres, MongoDB, Hadoop etl. 
• Deep exp database optimization, tuning ertise in SQL, Time Series Databases, Apache Drill, HDFS, Spark are good to have 
• Excellent analytical and problem-solving skill sets. 
• Experience in  for high throughput is highly desirable 
• Exposure to database provisioning in Kubernetes/non-Kubernetes environments, configuration and tuning in a highly available mode. 
• Demonstrated ability to provide technical leadership and mentoring to the team 

Role - Technology Lead

Role Overview 

As a Tech lead, you will take an active role in the definition and evolution of standard practices and  procedures, working closely with the co-founders in building a team. You will be responsible for  defining and developing software for tasks associated with the developing, designing and  debugging of the software applications. The technology lead will be a part of the core leadership  team and will be involved in all crucial decisions. So apart from strong technical skills, leadership is  something we are looking for.  

Responsibilities  

▪ Work Experience between 3 to 5 years in large scale applications with desire to work in fast  paced startups  

▪ Must have led a team of 3 to 10 engineers. Excellent business understanding and  prioritization skills. Fully hands on with coding and up to date with technology trends. 
▪ Focus on code maintainability and performance of application and a demonstrated product  development ability.  

▪ Must be excellent with hiring and should have built a team from scratch or small size 
▪ Provide technical advice and assists in solving programming problems  

▪ Continuously create new and interactive features that would help to improve user  experience and user engagement.  

▪ Assist with troubleshooting of issues as needed 

Tech Stack -

Node Js, Nativescript, Angular, React, React Native, MongoDB, AWS.  

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

What You Will Do:

• Your primary focus will be to implement responsive & high-quality UI and reusable code for CoinSwitch platform, with a particular focus on performance.
• You will help translate requirements and mockups into fully functioning features using frontend technologies.
• You will ensure the technical feasibility of UI/UX designs while maintaining high quality standards.
• You will collaborate timely with designers, product managers and own the front-end layer.
• You will constantly look for optimizing applications to handle high scale.
• You will keep yourself updated with the latest web technologies coming up in the market and suggest ways to implement it in our system.

What You Should Have:

• You should have 5+ years of extensive experience in Javascript.
• You should have 3+ years of experience in ReactNative based Android and IOS apps.
• You have experience writing clean, modular, object- oriented and optimized scripts.
• You are aware of Javascript design patterns and can architect a fairly complex UI.
• You have experience building a product using a mainstream library or framework (ReactNative ecosystem preferred).
• You keep pace with the ever-changing specs of cutting edge front-end technologies.

Good to Have:

• Prior experience working with fin-tech companies

Recko Inc. is looking for a QA engineer to join our kick-ass engineering team. We are looking for smart, dynamic individuals to inspect and report on the quality of products through the entire production cycle.

About Recko:

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko:

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.

About the Role:

What are we looking for:

1. Strong understanding of Software Testing methodologies and Test design with Saas apps
2. 2+ years of experience in Manual  testing on Web using Postman, Jira or similar tools
3. Excellent communication and documentation skills with a strong attention to detail
4. Good understanding of Python / JavaScript and  Linux commands, SQL Databases
5. Good to have: Knowledge of performance and security testing, understanding of Jenkins, Kibana, Git, JMeter and hands-on experience with JUnit, Mocha (JavaScript), Any JavaScript e2e testing framework
6. Ability to interact with folks internally and externally to gather insights and handle multiple activities at once
7. Ability to think strategically and implement with excellence
8. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a test engineer at Recko, you will:

1. Test and prove that the software meets major architectural requirements while ensuring  the quality of the system as a whole 
2. Prove for scalability and performance of a software while running quality controls on components and final products
3. Develop and automate tests for software validation
4. Detect, investigate and troubleshoot bug and production issues
5. Analyze current technologies used within the company and develop steps and processes to improve testing procedures
6. Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
7. Gather product requirements (e.g. functionalities, speed, safety standards), 
8. Develop test plan, test scenarios and test cases and analyze the test results, detect issues and track root causes
9. Document technical issues and solutions as well as prepare file defect reports and report test progress