City Head - Sales

Job Title: AI Engineer

Location: Bengaluru 

Experience: 3 Years 

Working Days: 5 Days

About the Role

We’re reimagining how enterprises interact with documents and workflows—starting with BFSI and healthcare. Our AI-first platforms are transforming credit decisioning, document intelligence, and underwriting at scale. The focus is on Intelligent Document Processing (IDP), GenAI-powered analysis, and human-in-the-loop (HITL) automation to accelerate outcomes across lending, insurance, and compliance workflows.

As an AI Engineer, you’ll be part of a high-caliber engineering team building next-gen AI systems that:

• Power robust APIs and platforms used by underwriters, credit analysts, and financial institutions.
• Build and integrate GenAI agents.
• Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.

Key Responsibilities

• Build and optimize ML/DL models for document understanding, classification, and summarization.
• Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
• Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
• Package and deploy models as REST APIs or microservices in production environments.
• Collaborate with engineering teams to integrate models into existing products and workflows.
• Continuously monitor and retrain models to ensure reliability and performance.
• Stay updated on emerging AI frameworks, architectures, and open-source tools; propose improvements to internal systems.

Required Skills & Experience

• 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and building ML solutions.
• Strong Python proficiency with libraries such as NumPy, Pandas, scikit-learn, PyTorch, or TensorFlow.
• Solid understanding of transformers, embeddings, and NLP pipelines.
• Experience working with LLMs (OpenAI, Claude, Gemini, etc.) and frameworks like LangChain.
• Exposure to OCR, document parsing, and unstructured text analytics.
• Familiarity with model serving, APIs, and microservice architectures (FastAPI, Flask).
• Working knowledge of Docker, cloud environments (AWS/GCP/Azure), and CI/CD pipelines.
• Strong grasp of data preprocessing, evaluation metrics, and model validation workflows.
• Excellent problem-solving ability, structured thinking, and clean, production-ready coding practices.

Location: Bangalore – Hebbal – 5 Days - WFO

Type:  Contract – 6 Months to start with, extendable

Experience Required: 5+ years in Data Analysis, with ERP migration experience

Key Responsibilities:

• Analyze and map data from SAP to JD Edwards structures.
• Define data transformation rules and business logic.
• Assist with data extraction, cleansing, and enrichment.
• Collaborate with technical teams to design and execute ETL processes.
• Perform data validation and reconciliation before and after migration.
• Work closely with business stakeholders to understand master and transactional data requirements.
• Support the creation of reports to validate data accuracy in JDE.
• Document data mapping, cleansing rules, and transformation processes.
• Participate in testing cycles and assist with UAT data validation.

Required Skills and Qualifications:

• Strong experience in SAP ERP data models (FI, MM, SD, etc.).
• Knowledge of JD Edwards EnterpriseOne data structure is a plus.
• Proficiency in Excel, SQL, and data profiling tools.
• Experience in data migration tools like SAP BODS, Talend, or Informatica.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication and collaboration skills.
• ERP migration project experience is essential.

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

Greetings!

Wissen Technology is hiring for Kubernetes Lead/Admin.

Required:

• 7+ years of relevant experience in Kubernetes
• Must have hands on experience on Implementation, CI/CD pipeline, EKS architecture, ArgoCD & Statefulset services.
• Good to have exposure on scripting languages
• Should be open to work from Chennai
• Work mode will be Hybrid

Company profile:

Company Name : Wissen Technology

Group of companies in India : Wissen Technology & Wissen Infotech

Work Location - Bangalore

Website : www.wissen.com

Wissen Thought leadership : https://www.wissen.com/articles/

LinkedIn: https://www.linkedin.com/company/wissen-technology

• Proven at least 2 to 3 years of work experience as a Front-end developer
• Hands-on experience with markup languages
• Experience with JavaScript,Next.Js and Tailwind is a must
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Excellent analytical and multitasking skills
• Engineering Graduates preferred

Senior QA Engineer shall be responsible understanding of the domain and using that understanding to enhance work output in terms of functionality of software applications. This Role needs to assess and diagnose issues during the requirement gathering process; Determine preliminary solutions to identified issues and gaps; Plan test schedules and strategies in accordance with project delivery dates. Must work towards continuously aligning test activities to prioritized requirements stack/product backlogs and JIT (just in time) model storms. Develop & execute test cases in alignment to test strategy

Automation QA

• Have worked on automation using tools like Selenium WebDriver or Appium.
• Experience in testing banking applications – like core banking systems, electronic banking apps, payment services
• Experience working on applications like Finacle, Fiserve DNA will be a plus.
• Testing Experience with good understanding of Software Test Lifecycle including Test Cases Design, Test Data Setup, Defect Management, Test log, Test results, Test Traceability Matrix
• Understand functional requirements and prepare test scenarios and test cases for multiple projects.
• Perform Desktop, Web, API - functional, regression, smoke, exploratory testing & end to end testing.
• Demonstrated experience working within an Agile team and using project management tool like JIRA or similar tools
• Excellent communication to interact with the onshore counterparts, business teams and team members

Role Description:

• You will be part of the data delivery team and will have the opportunity to develop a deep understanding of the domain/function.
• You will design and drive the work plan for the optimization/automation and standardization of the processes incorporating best practices to achieve efficiency gains.
• You will run data engineering pipelines, link raw client data with data model, conduct data assessment, perform data quality checks, and transform data using ETL tools.
• You will perform data transformations, modeling, and validation activities, as well as configure applications to the client context. You will also develop scripts to validate, transform, and load raw data using programming languages such as Python and / or PySpark.
• In this role, you will determine database structural requirements by analyzing client operations, applications, and programming.
• You will develop cross-site relationships to enhance idea generation, and manage stakeholders.
• Lastly, you will collaborate with the team to support ongoing business processes by delivering high-quality end products on-time and perform quality checks wherever required.