Chat Support Agent In United State And Canada only.
A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using customer support software and ticketing systems.
- Basic understanding of technical troubleshooting for common issues.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to prioritize tasks.
- Familiarity with company products and services, or the ability to quickly learn and adapt.
- Empathy and patience when dealing with customer inquiries and complaints.
- High level of reliability and punctuality.
- Ability to follow company policies and procedures.
- Prior experience in e-commerce or a related industry is a plus.
- Willingness to participate in ongoing training and development initiatives.
Responsabilities
- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
- Follow up with customers to ensure their issues have been resolved.
- Stay up to date with company products and services.
- Monitor and manage multiple chat conversations simultaneously.
- Analyze customer feedback and report recurring issues to management.
- Provide product recommendations based on customer needs and preferences.
- Adhere to company policies and procedures in resolving customer complaints.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
- Identify opportunities for improving customer experience and share insights with the team.
Shubham Vishwakarma
Full Stack Developer - Averlon
About School of Science and Technology SST
About
SST is a tuition-free Texas public charter school for Pre-K to 12th-grade students that promotes a STEM based education and more.
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United State / Canada
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- Develop and support provisioning/deprovisioning workflows
- Build and manage application integrations using APIs, connectors, and Java
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- Configure access requests, approvals, certifications, and role models
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- Develop REST API integrations using Java
- Troubleshoot identity governance and provisioning issues
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- 4+ years (or as required) in SailPoint Identity Security Cloud / IAM development
- Strong experience in Java / J2EE
- Hands-on with REST APIs, JSON, XML
- Experience with SailPoint connectors and source integrations
- Knowledge of access certifications, RBAC, provisioning
- Experience with SQL and directory services (LDAP/AD)
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Machine Learning (ML)
Amazon Web Services (AWS)Title: Senior Software Engineer – Python (Remote: Africa, India, Portugal)
Experience: 9 to 12 Years
INR : 40 LPA - 50 LPA
Location Requirement: Candidates must be based in Africa, India, or Portugal. Applicants outside these regions will not be considered.
Must-Have Qualifications:
- 8+ years in software development with expertise in Python
- kubernetes is important
- Strong understanding of async frameworks (e.g., asyncio)
- Experience with FastAPI, Flask, or Django for microservices
- Proficiency with Docker and Kubernetes/AWS ECS
- Familiarity with AWS, Azure, or GCP and IaC tools (CDK, Terraform)
- Knowledge of SQL and NoSQL databases (PostgreSQL, Cassandra, DynamoDB)
- Exposure to GenAI tools and LLM APIs (e.g., LangChain)
- CI/CD and DevOps best practices
- Strong communication and mentorship skills
Java
Spring BootJava Developer JD:
- Strong hands-on code development experience in JAVA 14+, Restful Service, Spring Boot, JDBC Template.
- Experience in SQL scripting
- Experienced in developing and deploying web applications using Spring MVC and Spring boot.
- Hands on experience in one of the IDE’s – Eclipse or IntelliJ
- Experience with Tools- Maven, Jenkins
- Experience in entire software development life cycle from analysis, coding, testing, debugging and publishing using GIT
- AWS Services will be an added advantage
- Experience Kafka, K8s and Containerswill be an added advantage
Excellent communication, interpersonal & analytical skills with proven abilities in resolving the complex software issues.
Job Title: IT Head – Fintech Industry
Department: Information Technology
Location: Andheri East
Reports to: COO
Job Type: Full-Time
Job Overview:
The IT Head in a fintech company is responsible for overseeing the entire information technology infrastructure, including the development, implementation, and maintenance of IT systems, networks, and software solutions. The role involves leading the IT team, managing technology projects, ensuring data security, and ensuring the smooth functioning of all technology operations. As the company scales, the IT Head will play a key role in enabling digital innovation, optimizing IT processes, and ensuring compliance with relevant regulations in the fintech sector.
Key Responsibilities:
1. IT Strategy and Leadership
- Develop and execute the company’s IT strategy to align with the organization’s overall business goals and objectives, ensuring the integration of new technologies and systems.
- Lead, mentor, and manage a team of IT professionals, setting clear goals, priorities, and performance expectations.
- Stay up-to-date with industry trends and emerging technologies, providing guidance and recommending innovations to improve efficiency and security.
- Oversee the design, implementation, and maintenance of IT systems that support fintech products, customer experience, and business operations.
2. IT Infrastructure Management
- Oversee the management and optimization of the company’s IT infrastructure, including servers, networks, databases, and cloud services.
- Ensure the scalability and reliability of IT systems to support the company’s growth and increasing demand for digital services.
- Manage system updates, hardware procurement, and vendor relationships to ensure that infrastructure is cost-effective, secure, and high-performing.
3. Cybersecurity and Data Protection
- Lead efforts to ensure the company’s IT infrastructure is secure, implementing robust cybersecurity measures to protect sensitive customer data, financial transactions, and intellectual property.
- Develop and enforce data protection policies and procedures to ensure compliance with data privacy regulations (e.g., GDPR, CCPA, RBI, etc.).
- Conduct regular security audits and vulnerability assessments, working with the security team to address potential risks proactively.
4. Software Development and Integration
- Oversee the development and deployment of software applications and tools that support fintech operations, including payment gateways, loan management systems, and customer engagement platforms.
- Collaborate with product teams to identify technological needs, integrate new features, and optimize existing products for improved performance and user experience.
- Ensure the seamless integration of third-party platforms, APIs, and fintech partners into the company’s core systems.
5. IT Operations and Support
- Ensure the efficient day-to-day operation of IT services, including helpdesk support, system maintenance, and troubleshooting.
- Establish service level agreements (SLAs) for IT services, ensuring that internal teams and customers receive timely support and issue resolution.
- Manage incident response, ensuring quick resolution of system failures, security breaches, or service interruptions.
6. Budgeting and Cost Control
- Manage the IT department’s budget, ensuring cost-effective spending on technology, software, hardware, and IT services.
- Analyze and recommend investments in new technologies and infrastructure that can improve business performance while optimizing costs.
- Ensure the efficient use of IT resources and the appropriate allocation of budget to support business priorities.
7. Compliance and Regulatory Requirements
- Ensure IT practices comply with relevant industry regulations and standards, such as financial services regulations, data privacy laws, and cybersecurity guidelines.
- Work with legal and compliance teams to ensure that all systems and data handling procedures meet industry-specific regulatory requirements (e.g., PCI DSS, ISO 27001).
- Provide input and guidance on IT-related regulatory audits and assessments, ensuring the organization is always in compliance.
8. Innovation and Digital Transformation
- Drive innovation by identifying opportunities for digital transformation within the organization, using technology to streamline operations and enhance the customer experience.
- Collaborate with other departments (marketing, customer service, product development) to introduce new fintech products and services powered by cutting-edge technology.
- Oversee the implementation of AI, machine learning, and other advanced technologies to enhance business performance, operational efficiency, and customer satisfaction.
9. Vendor and Stakeholder Management
- Manage relationships with external technology vendors, service providers, and consultants to ensure the company gets the best value for its investments.
- Negotiate contracts, terms of service, and service level agreements (SLAs) with vendors and technology partners.
- Ensure strong communication with business stakeholders, understanding their IT needs and delivering technology solutions that align with company objectives.
Qualifications and Skills:
Education:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s degree or relevant certifications like ITIL, PMP, or CISSP are a plus).
Experience:
- 8-12 years of experience in IT management, with at least 4 years in a leadership role, preferably within the fintech, banking, or technology industry.
- Strong understanding of IT infrastructure, cloud computing, database management, and cybersecurity best practices.
- Proven experience in managing IT teams and large-scale IT projects, especially in fast-paced, growth-driven environments.
- Knowledge of fintech products and services, including digital payments, blockchain, and online lending platforms.
Skills:
- Expertise in IT infrastructure management, cloud services (AWS, Azure, Google Cloud), and enterprise software.
- Strong understanding of cybersecurity protocols, data protection laws, and IT governance frameworks.
- Experience with software development and integration, particularly for fintech platforms.
- Strong project management and budgeting skills, with a track record of delivering IT projects on time and within budget.
- Excellent communication and leadership skills, with the ability to manage cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
jQuery
Javascript- 3+yrs of experience working on a JavaScript/jQuery
- Strong working knowledge of HTML, CSS will ensure that you can create those pixel-perfect pages with ease.
- Being able to understand design REST APIs is critical to ensure any reasonably complex functionality on the front-end.
- Experience working with build tools such as Gulp/Webpack
- Experience with TailwindCSS/Bootstrap/SCSS
Nice to Have Skills
- Understanding of NPM workspaces
- Understanding of Internationalisation
- You have worked on EmberJs/ReactJs
Angular (2+)
Go Programming (Golang)
Ruby on Rails (ROR)
RubyPythonJavaYOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results. As a Software Development Engineer at Coredge, you will help develop our next-generation cloud nativecoresolution along with the product and the open-source community to build the Coredge.io vision
What you will do?
- Contribute to the architecture, design and implementation of major components for OrchestrationandDay2operations management solution
- Document software design and implementation
- Innovate – stay on top of new technologies
- Recommend and maintain technical design methodologies, processes, and standards
- Identify and resolve key technical and customer issues
What you will need?
A strong sense of ownership, urgency, and drive. As an integral part of the development team, you will needthefollowing skills to succeed.
- Strong programming skill in golang
- Strong understanding and experience working with grpc
- Experience working with mongodb, redis and etcd
- Experience delivering and consuming cloud native solutions
- Experience writing Helm Charts and Kubernetes operator is a plus
- Excellent Understanding of Operating System concepts and exposure working with networking constructssuchas sockets, database management, multithreaded applications
- Solid understanding of computer architecture such as multi-core CPU scheduling, virtual memory, andcaching
- Knowledge and experience with network and technologies is a plus (e.g. SSL/TLS, TCP/IP, HTTP, X509, PKI etc)
- Experience with container technologies like Docker, Docker-compose and Kubernetes
- Experience with cloud technologies, AWS, Azure, VMware vSphere is a plus
- Experience working with development tools and process including Git, CI/CD.
- Bachelor's degree in Computer Science and 5+ years of related experience: or equivalent experience
- Outstanding interpersonal, verbal, and written communication skills - seriously we want people whocancodebut also be on a team
- Deep understanding of technology and passionate about what you do
- Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real time constraints.
What's In It for You?
- You will get a chance to work on cloud-native and hyper-scale products
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
- You will get the experience of solving real time problems, eventually you become a problemsolver.
Benefits & Perks:
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meetups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process:
- Candidates for this position can expect the hiring process as follows (subject to successful clearing of everyround)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve coding exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
- As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us…
Coredge.io provides equal employment opportunities to all employees and applicants for employment andprohibitsdiscrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disabilitystatus, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by applicable central, state or local laws.
Flutter
NodeJS (Node.js)
Job Description:
- Individual Contributor role reporting to Business Development Manager.
- Minimum 1 year of experience from B2B Presales/ Sales/ Business Development/ Customer Service with upselling involved.
- Communication should be above average in both Oral and written with emphasis on vocabulary.
- Should be from international focused companies/teams. Domestic also can be considered if communication is excellent.
Involving Business Development activities for US market
- B2B sales experience (US Market)
- Build and maintain strong client relationships
- Lead Generation
- Cold calling
- Outbound sales experience
- Hard core sale
- Pre- sales / Online Marketing/ Email Marketing
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon