Chat Support Agent In United State And Canada only.
A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using customer support software and ticketing systems.
- Basic understanding of technical troubleshooting for common issues.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to prioritize tasks.
- Familiarity with company products and services, or the ability to quickly learn and adapt.
- Empathy and patience when dealing with customer inquiries and complaints.
- High level of reliability and punctuality.
- Ability to follow company policies and procedures.
- Prior experience in e-commerce or a related industry is a plus.
- Willingness to participate in ongoing training and development initiatives.
Responsabilities
- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
- Follow up with customers to ensure their issues have been resolved.
- Stay up to date with company products and services.
- Monitor and manage multiple chat conversations simultaneously.
- Analyze customer feedback and report recurring issues to management.
- Provide product recommendations based on customer needs and preferences.
- Adhere to company policies and procedures in resolving customer complaints.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
- Identify opportunities for improving customer experience and share insights with the team.
Shubham Vishwakarma
Full Stack Developer - Averlon
About School of Science and Technology SST
About
SST is a tuition-free Texas public charter school for Pre-K to 12th-grade students that promotes a STEM based education and more.
Candid answers by the company
United State / Canada
Company social profiles
Similar jobs
Job Description (Business Development Executive)
Role- BDE
Experience: 2–4 Years
Employment Type: Full-time
About the Role:
We are seeking a proactive and ambitious Business Development Executive with 2–4
years of experience and proven expertise in LinkedIn Sales Navigator. In this role, you'll
focus on identifying potential clients, building strong relationships, and generating highquality
leads to drive revenue growth.
Key Responsibilities:
● Leverage LinkedIn Sales Navigator to research, identify, and connect with
potential B2B and C2C clients.
● Initiate outreach campaigns using InMails, messages, and strategic networking.
● Qualify leads and schedule meetings for the senior sales or leadership team.
● Understand client needs and position relevant services/solutions effectively.
● Maintain and manage a healthy sales pipeline through consistent follow-ups.
● Collaborate with marketing and sales teams to align lead generation efforts.
● Track interactions and progress using CRM tools (e.g., HubSpot, Zoho,
Salesforce).
● Provide regular reports on lead quality, response rates, and campaign
performance.
Requirements:
● Bachelor’s degree in Business, Marketing, or related field.
● 2–4 years of experience in business development, lead generation, or inside
sales.
● Strong hands-on experience with LinkedIn Sales Navigator.
● Excellent communication, interpersonal, and negotiation skills.
● Goal-oriented, self-motivated, and comfortable working independently.
● Familiarity with CRM platforms and sales tools.
● Experience in B2B sales or IT services/solutions (preferred).
Amazon Web Services (AWS)Job description
We are seeking a highly skilled and experienced Backend Developer to join our team at Infomance. The ideal candidate will have a minimum of 3 years of hands-on experience in developing and managing WordPress websites, deploying sites on AWS, and managing servers through cPanel. This role is critical in ensuring the seamless performance, security, and scalability of our web platform.
Key Responsibilities:
- Develop and maintain the server end of our WordPress website.
- Manage and optimize the AWS server environment to ensure high performance and reliability.
- Deploy and manage WordPress sites on AWS.
- Utilize cPanel for server management, including setting up and configuring domains, email accounts, databases, and other hosting features.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Ensure the security and integrity of the website and server infrastructure.
- Troubleshoot and resolve website and server issues promptly.
- Implement and maintain automated backup and disaster recovery solutions.
- Monitor server performance and optimize for speed and efficiency.
- Stay updated with the latest industry trends and technologies to ensure our platform remains at the cutting edge.
Required Skills:
1.. WordPress Development:
- Proficient in PHP, MySQL, HTML, CSS, and JavaScript.
- Experience in developing custom WordPress themes and plugins.
- Understanding of WordPress core and architecture.
2.. AWS (Amazon Web Services):
- Extensive experience with EC2, S3, RDS, and other relevant AWS services.
- Expertise in deploying and managing WordPress sites on AWS.
- Knowledge of AWS security best practices.
3.. Server Management:
- Proficiency with cPanel for server management.
- Experience in setting up and configuring domains, email accounts, and databases using cPanel.
- Ability to optimize server performance and ensure reliability.
4.. Version Control Systems:
- Experience with Git for version control and collaboration.
- Understanding of best practices for code management and deployment.
5.. API Integration:
- Familiarity with RESTful APIs and third-party integrations.
- Ability to implement and manage API connections effectively.
6.. Security:
- Strong understanding of web and server security practices.
- Experience in implementing security measures to protect the website and server infrastructure.
7.. Problem-Solving:
- Excellent troubleshooting skills.
- Ability to diagnose and resolve website and server issues promptly.
8.. Performance Optimization:
- Knowledge of techniques to optimize website speed and efficiency.
- Experience with caching, load balancing, and other performance-enhancing practices.
9.. Backup and Recovery:
- Experience in implementing automated backup solutions.
- Ability to manage disaster recovery processes effectively.
10.. Collaboration and Communication:
- Strong communication skills for working with cross-functional teams.
- Ability to collaborate effectively with front-end developers and other stakeholders.
Preferred Qualifications:
- Experience with full-stack development on WordPress.
- Knowledge of serverless architectures and microservices.
- Experience with other cloud platforms like Google Cloud or Azure.
- Understanding of DevOps practices and CI/CD pipelines.
Job Description:
We are seeking a creative and dynamic individual to join our team as a YouTube Content Creator. As a Content Creator, you will be responsible for producing engaging and high-quality video content for our YouTube channel. This role requires a combination of creativity, technical proficiency, and a deep understanding of online video trends.
Role & Responsibilities:
Content Creation:
- Plan, script, shoot, and edit compelling video content for our YouTube channel.
- Develop innovative and entertaining concepts that resonate with our target audience.
- Stay informed about industry trends and competitor content to ensure our channel remains relevant and competitive.
Video Editing:
- Edit videos to enhance visual appeal, storytelling, and overall quality.
- Incorporate graphics, music, and other elements to elevate the production value of each video.
- Ensure all content meets brand guidelines and quality standards.
Audience Engagement:
- Monitor and respond to audience comments, feedback, and trends.
- Collaborate with the marketing team to develop strategies for audience growth and engagement.
- Create content that encourages viewer interaction and participation.
Collaboration:
- Work closely with cross-functional teams, including marketing, sales, and customer support, to align social media efforts with overall business objectives.
- Collaborate with influencers and partners to enhance content reach and diversity.
Analytics and Optimization:
- Conduct keyword research and implement SEO best practices to enhance video discoverability and reach a broader audience.
- Monitor YouTube algorithm changes and adapt strategies to maximize content visibility.
- Analyze video performance metrics and audience insights.
Preferred Candidate Profile:
- Proven experience as a YouTube Content Creator or similar role.
- Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro).
- Strong understanding of YouTube platform, trends, and best practices.
- Creative mindset with the ability to generate innovative and engaging content ideas.
- Excellent communication and interpersonal skills.
- Ability to meet deadlines and work effectively in a fast-paced environment.
- Familiarity with SEO and keyword optimization for YouTube.
About Company:
TalkCharge is a digital payment and marketing platform. We are facilitating our 2 Million+ users with Online Recharges, Bill payments, GiftCards and a comprehensive listing of Discount Coupons (affiliates) and Deals.
React Native
Javascript
GitHub
Job Description
- Build pixel-perfect, buttery smooth UIs
- Leverage native APIs for deep integrations
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Maintain code and write automated tests to ensure the product is of the highest quality
Requirements
- 2+ years of relevant industry experience in React Native
- A deep understanding of JavaScript
- Familiarity with video recording, playback, and uploading libraries
- Experience with Native Android app deployment
- Familiarity with modern front-end build pipelines and tools
- Familiarity with RESTful APIs
- Familiarity with code versioning tools (such as Git)
Java
Spring BootRequired Skills:
- 3+ years of experience with development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands-on experience with Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem-solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Javascript
Django
Python
MongoDB
AngularJS (1.x)- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements :
- Expert in Python with at least one Python web framework (such as Flask, Django etc)
- Hands-on experience on building and leveraging third party Restful APIs
- Strong knowledge in algorithms and data structures
- Experience in any one of the python libraries such as Pandas, Scikit, Numpy, BeautifulSoup, and Scrapy
- Hands-on experience in Linux platform is a must
- Understanding of design principles behind a scalable application
- Knowledge in relational and NoSQL databases
- Exposure to Big Data and Real-time analytics is a plus
- Knowledge of Machine learning or Natural language processing in Python is a plus
- Experience using a public cloud such as Amazon AWS
Designation: Asst. PR Manager / Manager
Department: Public Relations Team
Location: Bangalore / Mumbai / Kolkata / Delhi
Qualification: Masters in Public Relations, Journalism, Communications or a related field.
Experience: 3+ years of relevant experience in PR (Public Relations) and Communication.
Responsibilities:
- Proven track record in designing and executing successful public relation campaigns
- Experience with India’s technology, business and startup media landscape
- Experience in managing media relations (online, broadcast and print)
- Experience in acting as a company spokesperson, comfortable and skilled in both broadcast and print media interviews.
- Solid experience with social media including blogs, Facebook, Twitter etc.
- Experience in Event planning
- Ability to work well in a startup environment
- Strong Logical, Analytical Skills and data-driven thinking.
- Excellent interpersonal and communication skills (verbal and written)
Salary: Upto 10LPA (Negotiable)
IMMEDIATE JOINING PREFERRED!
Roles and Responsibilities:
- Assembling raw footage and transferring or uploading it to a computer.
- Following a script, screenplay or outline.
- Inputting sound to enhance footage, which may include selecting music and writing voice-overs.
- Inputting graphics to enhance footage.
- Digitally splicing film and video and synchronizing them into one rough cut file.
- Improving and correcting lighting, coloring and faulty footage.
- Working closely with directors to present a final product that matches the vision.
Skills and qualifications:
- Bachelor’s degree required.
- Training in multimedia and communications.
- Proficiency in editing software programs.
- General understanding of computers and digital equipment and knowledge of new and cutting-edge technology.
- Ability to take and follow directions, while also having a creative eye for improvement.
- 2-3 years of experience in Video editing.
Job: Full time
Salary: 5-6 LPA
Location: Mumbai
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Designing and executing the learning calendar
- Working with external vendors for learning and engagement activities
- Identifying appropriate facilitators for various interventions
- Building strong connects with internal stakeholders for enhanced buy-in on programs
- Co-creating relevant content with internal teams
- Collating relevant feedback from various trainings
- Independently managing and coordinating for learning events/boot camps
Desired Candidate Profile
What you need to have:- Graduate/Postgraduate with 2-4 years of relevant L&D experience in a diverse and multicultural work environment
- Strong interpersonal, communication (written and verbal) and problem-solving skills
- Excellent stakeholder management
- Ability to work as an integral member of a diverse team
- Strong organization skills
- Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
- Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
Google AnalyticsJob Description and skill requirements
Digital Marketing Manager
(This role will come with Sales Targets and commensurate rewards)
Role
- Plan and execute digital marketing campaigns across different digital marketing platforms
- Understanding of SEO/SEM, Marketing database, email and display campaigns
- Design, build and maintain Social Media presence
- Thorough monitoring of all social media ,digital spends and optimizing the budgets
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Brainstorm new and creative growth strategies
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Experience in setting up and optimizing Google AdWords campaigns
Skill Requirements:
- Self-Starter and a go getter!
- Proven experience in the Ecommerce space – Minimum of 2 years of experience in a similar role
- Understanding of digital marketing landscape, concepts and best practices.
- Knowledge of one of the web analytics tools (e.g. Google Analytics, Net Insight or Web Trends etc.)
- Analytical mindset and critical thinking.
- Excellent communication and interpersonal skills.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon