Chat Support Agent In United State And Canada only.
A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, preferably in a chat support environment.
- Excellent written communication skills, with a focus on grammar and spelling.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Proficiency in using customer support software and ticketing systems.
- Basic understanding of technical troubleshooting for common issues.
- Strong interpersonal skills and ability to work effectively in a team environment.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and ability to prioritize tasks.
- Familiarity with company products and services, or the ability to quickly learn and adapt.
- Empathy and patience when dealing with customer inquiries and complaints.
- High level of reliability and punctuality.
- Ability to follow company policies and procedures.
- Prior experience in e-commerce or a related industry is a plus.
- Willingness to participate in ongoing training and development initiatives.
Responsabilities
- Respond to customer inquiries via chat promptly and professionally.
- Troubleshoot technical issues and provide appropriate solutions.
- Escalate complex or unresolved issues to a higher level of support.
- Guide customers through website navigation and troubleshooting steps.
- Maintain customer interaction logs and update relevant information in the system.
- Communicate product information and updates to customers.
- Assist in processing orders, cancellations, and refunds as needed.
- Collaborate with team members to improve customer support processes.
- Follow up with customers to ensure their issues have been resolved.
- Stay up to date with company products and services.
- Monitor and manage multiple chat conversations simultaneously.
- Analyze customer feedback and report recurring issues to management.
- Provide product recommendations based on customer needs and preferences.
- Adhere to company policies and procedures in resolving customer complaints.
- Participate in regular training sessions to enhance product knowledge and customer service skills.
- Identify opportunities for improving customer experience and share insights with the team.
Shubham Vishwakarma
Full Stack Developer - Averlon
About School of Science and Technology SST
About
SST is a tuition-free Texas public charter school for Pre-K to 12th-grade students that promotes a STEM based education and more.
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United State / Canada
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Role Overview
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations
Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
- Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.
Job Title: Lead Generation Specialists
Location: Ground Floor, MCT House, New Friends Colony, New Delhi – 110025
Salary: Best in the industry
About the Role:
We are looking for a result-driven lead generation specialist to join our team. The role requires strong communication skills in English, basic Excel proficiency, and experience in selling IT products over the phone. You will be responsible for calling prospects, generating leads, and setting up appointments with interested clients.
Key Responsibilities:
Make outbound calls to potential clients (data will be provided)
Explain IT products/solutions clearly and confidently
Set appointments with interested leads for follow-up by the sales team
Focus on companies based in the UAE, with occasional outreach to KSA
Record daily activity and results using basic Excel
Meet lead generation and call volume targets
Requirements:
Strong spoken English communication skills
1–2 years of experience in lead generation (preferably in the IT sector)
Familiarity with IT products is a plus
Basic Excel skills for maintaining reports
High energy and productivity, with the ability to make a large volume of calls daily
Qualification:
Bachelor’s degree preferred
Job Title: Lead US IT Recruiter
Location: Trichy, Tamil Nadu (Onsite)
Company: VDart Inc.
Experience: 5 – 8 Years
Employment Type: Full-Time
About VDart Inc.
VDart Inc. is a global IT staffing and solutions company serving Fortune 500 clients across North America and India. With a strong track record in delivering high-quality tech talent across domains, we’re expanding our India team and are seeking a strategic, result-oriented Lead US IT Recruiter to join our Trichy office.
Key Responsibilities
· Lead and manage the full recruitment cycle for contract, contract-to-hire, and full-time roles in the US market.
· Drive sourcing strategies using Dice, Monster, CareerBuilder, LinkedIn, and internal ATS.
· Manage a team of junior recruiters, provide mentoring, performance feedback, and support.
· Handle client communications and delivery for key VMS/MSP and direct clients.
· Negotiate rates, close candidates, and manage onboarding in coordination with internal stakeholders.
· Maintain and track recruiting metrics (submittals, interviews, closures) and deliver on SLAs.
· Stay current on industry trends, hiring patterns, and talent market intelligence.
Required Skills & Experience
· 5 to 8 years of hands-on experience in US IT Recruitment across various domains.
· Deep knowledge of W2, C2C, and 1099 hiring models.
· Proven experience with VMS portals like Fieldglass, Beeline, IQNavigator, etc.
· Hands-on expertise in sourcing through Dice, Monster, CareerBuilder, and LinkedIn Recruiter.
· Strong interpersonal and negotiation skills with experience in client interaction.
· Previous experience mentoring or leading a team is highly preferred.
· Willingness to work onsite from our Trichy office.
About:
Our mission is to provide our clients with individualized, expert digital marketing solutions that drive ROI. Our team brings with it a rich and diverse background in SEO, Content Marketing, Search Engine Marketing & Social Media Optimization.
Education and/or Work Experience Requirements:
-
Bachelor’s degree in English, Journalism, Public Relations or related communications field. MBA in marketing a plus. Excellent verbal and written communication skills
-
6+ years of work experience.
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Ability to create an immaculate copy which stands apart from the crowd.
-
An outside box thinker.
Essential Duties and Responsibilities:
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Will be responsible for generating the words, slogans and Scripts that accompany advertising visuals.
-
Brainstorming Visual and copy ideas with other members of the creative team.
-
Interpreting briefs & Developing creative strategies that are forward-thinking and in-line with current
media trends.
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Demonstrate a clear understanding of campaign objectives and devise strategies to achieve them
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Monitoring effectiveness of advertising campaigns
-
Familiarizing with clients' products and services, their competitors' activities, and the target audience.
-
Writing clear, persuasive, and original copy
-
Using digital media innovations to strengthen concepts
-
Amending, revising, or redeveloping ads or campaigns in response to the feedback from clients
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Overseeing campaigns through the production stage to completion
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Manage multiple projects, with the ability to switch from one to the other seamlessly
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Leading creative presentations, production companies, photographer, typographers, designers.
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Keeping up to date with popular cultures and trends
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Meet deadlines and help team in the same, and stay within budget constraints
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Push clients towards fresh, exciting ideas
1. Recruitment (External & Internal):
Understanding client requirements via conversation / JD / meeting.
Sourcing candidates through job sites / social media / referrals / contacts.
Qualifying candidates.
Getting candidates shortlisted by clients.
Arranging interviews with clients and getting subsequent feedbacks.
Handling doubts/queries of clients and candidates.
Salary negotiations.
Hand holding candidates for resignation/joining.
Coordinating the above with client and candidate.
Invoicing & payment.
Hand holding the candidate for the replacement period.
Reporting in detail to management on daily basis.
Details :
Exp - 3+ Yrs
CTC - Best in industry
Location - Chennai (Guindy)
1. Building and maintaining business relationships with clients for future needs.
2. Develop overall strategic action plans to ensure achievement of revenue targets.
3. Manage existing relationships to achieve 100% retention along with cross sell.
4 .Ensure 100% adherence to policies processes systems.
5 .Responsible to create brand awareness in the respective markets.
6. Have to drive a sustained growth rate and increase profits in market
Skills Required :
1 .Excellent communication skills.
2. Strong interpersonal skills and Quick Learner.
3 .Ability to understand client's needs and present solutions.
4 .Understanding of market and product.
5 .Must be strong in client acquisition.
- CA or MBA qualification
- Minimum 8 years post-qualification Experience in Finance (preferably in NBFC for few years)
- Ability to understand the intricacies of Finance, Ind-AS, Tax and Regulations
- Able to work with CEO and Senior management
- Manage the finance & accounts team, to deliver high-performance
Key Skills:
- Communication: Clarity, Articulation and English
- Conceptual & Critical thinking
- Positive Attitude and Positive Energy
- Self-starter, self-motivated and aspirational
- Attention to Detail
- Outcome orientation & Execution skills handling multiple priorities
- Financial analysis & financial concepts
- Good understanding of Finance operation process and Month end close reporting
Other Good To Have Skill:
- Domain skills on Banking, NBFC, etc
- Understanding of Risk Management
What Will You Be Doing?
- Closely work with CEO and provide finance support to achieve business goals
- Responsible for the Finance Team of NFS (as a Head of Finance) – set aspiring goals, continuously connect & provide feedback to bring out the best from the team
- Insightful BU reporting (Internal) to highlight the deviation from plan & scope for improvement
- Timely and reliable submission of Statutory reporting and drive 100% compliance
- Create value through cost savings champion and tax optimization
- Present financial performance and other matters, to CEO and Board
- Timely audit of accounts (as per companies act), RBI and Taxation
- Responsible for managing Internal Audit and continuously monitor controls & efficiency
- Responsible to manage banking relationship for the operational banking
- Drive systems & process improvements and ensure robust internal controls
Responsible for Investor Management
Responsible for Strategic Planning and building KPI’s for Business
Budgeting & forecasting
Responsible for P&L delivery across verticals
MIS preparation and reporting to Board of Directors/ Investors
Setting up Accounting Processes and Building ancillary systems for billing, transaction reconciliation etc
Oversee day to day accounting & compliances
Financial Planning, Reporting and supporting senior management
Competition Benchmarking
Tax Planning and optimisation
Building Cost effective systems for Optimisation, Problem solving across verticals
Driving Cost Management Projects (Cross Functional and otherwise)
Driving revenue & profitability
Due diligence of compliance & accounting policies
Internal audits
Working capital and wealth management
Payroll processing
Python
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Full Stack Developer - Averlon