Chat Support Agent In United State And Canada only.

·        Development and formulation of water-based interior and exterior waterproof decorative paints, ensuring performance, aesthetics, and regulatory compliance.

·        Testing of paint formulations to ensure they meet company quality standards and performance criteria.

·        Work closely with the production team to ensure smooth scale-up of formulations from laboratories to commercial production.

·        Stay up to date with industry trends. Provide recommendations for new product development based on market insights and consumer demand. Conduct competitive analysis to identify potential opportunities for new or improved product offerings.

·        Provide technical support to the sales team regarding product performance, application methods, and troubleshooting. Address and resolve customer query in a timely and professional manner.

·        Maintain accurate records of all product formulations and testing data. Prepare detailed technical reports on new product developments, performance testing, and quality control results.

Knowledge of paint formulations, Testing, pigments, and Emulsion

Complaint handling, root cause analysis and resolutions

Key Skills Expected:

• C# ASP.NET, MVC, Razor Syntax
• .NET Core, WebAPI
• MS SQL, MySQL, PostgreSQL
• HTML / CSS / Bootstrap, JavaScript, jQuery, Angular (at least one resource should know Angular)
• Microsoft Azure / AWS (would be a big advantage)

Role & Responsibilities

• Looking for an enthusiastic .NET Developer with good hands-on project management and client handling experience.
• Excellent development / technical skills on C# / MVC / .NET / WebAPI / SQL
• Good understanding of version controls – github, Gitlab, SVN
• Ready to explore and take up technically challenging tasks
• Ready to dive in to new technology and frameworks
• Knowledge of React Js or Angular would be an advantageous
• Requirement Analysis / Gap Analysis, Understand the client/user perspective
• Excellent Good Communication ability to Express own view and understanding to client/team
• 
  

Company’s perks:

• 5 days working.
• Flexible working hours.
• Modern infrastructure and Friendly environment.
• Paid leaves and other performance bonuses.
• Festivals, birthdays, work anniversary celebrations and company outings

Role & responsibilities

The Telesales & Service Associate of NAVEEN COMPANIES sells IT Services & Products (Website, Digital Marketing, Ecommerce, Mobile App) over phone to clients who are looking for IT Services and Products. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers. 

·       Responsible for making outbound calls and regular follow up on leads assigned.

·       Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

·       Selling IT Services & Products over the phone and achieve the targeted sales numbers & value, set quality parameters

·       Explaining the Services & products features in detail and how to use the packages.

·       Understand the Customer requirements,

·       Address all the issues / grievances of customers and provide the right customer experience.

·       Capture the insights from customer interactions and share it with the internal team.

·       Strictly adhere to the process requirements

Preferred candidate profile

·       Business Knowledge Process Knowledge

·       Product Knowledge

·       Customer Orientation

·       Language skills English / Telugu

·       Telemarketing / Selling Skills

·       Basic computer skills MS Excel, Word

Behavioral

·       Values – Integrity / Honesty / Respect

·       Communication – Oral & Written skills / Listening

·       Executive Presence

·       Business / Telephone Etiquette

·       Influencing Skills

·       Empathy

·       Self-driven / Initiative

·       Ability to manage stress

·       Willingness to learn

Education and Experience

·       Graduate in any stream

·       0-12 months experience in telesales / collections / retention in BFSI / BPO / Telecom / Insurance / Timeshare sectors

Do you have excellent tech knowledge, have worked a little and wish to take your career in a new direction, then this role is for you.

What you need to have:

• Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

• Improve the look and feel of interactive computers and product software
• Create overall concepts for the user experience within a business webpage or product, ensuring all interactions are intuitive and easy for customers
• Analyze customer responses and website data to determine high traffic web pages and why some perform better than others
• Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts
• Build storyboards to conceptualize designs and convey project plans to clients and management
• Account for and track the human-computer interaction (HCI) element of a design
• Create surveys for research through various social media platforms to gather feedback on user's ease of use
• Conduct testing of completed applications, websites and software to Assess user experience