Telecom Compliance at MyOperator - VoiceTree Technologies · Noida, Delhi, Gurugram, Ghaziabad, Faridabad · 1 - 6 years · ₹6.5L - ₹8L / yr · Bootstrapped · Posted 13 Oct 2025
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations
Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
- Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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Job Summary
We are looking for a Senior Compliance Analyst to manage and support cybersecurity compliance, GRC, risk assessments, audits, and client engagements. The candidate will evaluate security controls, identify compliance gaps, review evidence, and provide practical recommendations.
Key Responsibilities
- Conduct Compliance Audits, Gap Assessments, and Risk Assessments.
- Assess controls against ISO 27001, SOC 2, PCI DSS, ISO 27701, ISO 42001, HIPAA, GDPR, DPDP, etc.
- Review policies, procedures, controls, and audit evidence.
- Identify gaps, risks, observations, and recommend remediation.
- Prepare Risk Registers, SoA, Control Matrices, Audit Reports, and Compliance Reports.
- Support clients during certification, surveillance, and external audits.
- Conduct client meetings, interviews, and control walkthroughs.
- Coordinate evidence collection and remediation tracking.
- Develop and review information security policies and procedures.
- Stay updated with cybersecurity standards, regulations, and best practices.
Required Skills
- Strong understanding of Information Security, GRC, Risk & Compliance.
- Good knowledge of ISO 27001:2022 and SOC 2.
- Understanding of cybersecurity controls, IT infrastructure, cloud security, IAM, vulnerability management, and security operations.
- Strong analytical, documentation, communication, and report-writing skills.
- Ability to independently manage client engagements.
Qualifications
- Bachelor's degree in Cybersecurity, IT, Computer Science, or related field.
- 2–6 years of relevant experience in GRC, IT Audit, Cybersecurity Compliance, or Consulting.
- Certifications such as ISO 27001 LA/LI, CISA, CISSP, CRISC, or relevant GRC certifications are preferred.
This role is focused on Cyber Security Risk, Governance, Risk & Compliance (GRC), IT Controls, and Security Audits, with strong emphasis on Backup, Disaster Recovery (DR), and Business Continuity (BCP).
Key responsibilities:
- Perform security control assessments against organizational policies, security standards, and regulatory requirements.
- Identify control gaps, risks, audit findings, and compliance issues, and monitor remediation until closure.
- Assess Backup, Disaster Recovery, and Business Continuity processes and controls.
- Validate backup availability, restoration/recovery procedures, DR readiness, and evidence of periodic DR/BCP testing.
- Conduct control testing and risk assessments and support internal/external security audits.
- Review security policies, procedures, standards, and governance frameworks for compliance.
- Maintain audit evidence, track findings, and coordinate with stakeholders for remediation.
- Support overall security governance, regulatory compliance, and IT risk management activities.
Required Skills
- Cyber Security Risk & Compliance / GRC
- IT Risk & Controls
- Security Control Assessment & Testing
- Security Audits
- Backup & Disaster Recovery
- BCP / DR
- Risk Assessment
- Compliance & Governance
- Security Policies & Standards
- Audit Finding & Remediation Management
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Responsibilities:
- Run daily and weekly compliance audits across our sales-pod SOPs, upholding consistency and quality across every pod
- Review CRM records - call logs, notes, next steps, task completion, and data completeness - to keep pipeline data accurate and decision-ready
- Turn audit findings into signal, surfacing the recurring gaps and bottlenecks that point to where process should be tightened, standardized, or automated
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IT Compliance Manager – Web3 & Digital Assets
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💼 Employment Type: Full-Time
🏢 Department: Technology / Compliance
📊 Experience: 5+ Years
🌐 Industry: FinTech / Web3 / Digital Assets
About the Role
We are looking for an experienced IT Compliance Manager – Web3 & Digital Assets to lead technology compliance, IT governance, risk management, and cybersecurity controls within a regulated FinTech and digital-asset environment.
The ideal candidate will have strong experience in IT GRC, technology risk, cybersecurity governance, Web3/blockchain, digital assets, and regulatory compliance, with UAE regulatory experience being highly preferred.
Key Responsibilities
- Manage IT governance, compliance frameworks, policies, procedures, and technology risk assessments.
- Support compliance with UAE virtual asset and financial-services regulations, including VARA, DFSA, FSRA, and UAE Central Bank requirements, where applicable.
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- Review controls related to crypto deposits, withdrawals, transfers, wallet operations, and transaction monitoring.
- Develop and monitor controls aligned with ISO 27001, SOC 2, NIST, PCI DSS, and relevant regulatory requirements.
- Coordinate IT audits, regulatory audits, compliance assessments, evidence collection, and remediation activities.
- Maintain technology risk registers, control assessments, compliance reports, and management dashboards.
- Partner with Engineering, Product, Security, Legal, Risk, AML/KYC, Finance, and Operations teams.
- Embed compliance and technology-risk requirements into product development, system changes, and technology architecture.
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Requirements
- Bachelor's degree in IT, Computer Science, Cybersecurity, Finance, Risk Management, or a related discipline.
- 5+ years of experience in IT Compliance, IT GRC, Technology Risk, Cybersecurity Governance, or a related field.
- Experience in FinTech, banking, payments, cryptocurrency, blockchain, digital assets, or financial services.
- Strong understanding of Web3, blockchain networks, crypto wallets, digital-asset transactions, custody, and smart-contract risks.
- Hands-on experience with IT governance, risk assessments, control testing, audits, and compliance frameworks.
- Strong knowledge of ISO 27001, SOC 2, NIST, PCI DSS, ITGC, or similar frameworks.
- Experience working with auditors, regulators, and cross-functional technology teams.
- Strong analytical, documentation, communication, and stakeholder-management skills.
UAE / Web3 Experience – Preferred
- Experience with VARA, DFSA, FSRA, UAE Central Bank, or other UAE financial regulators.
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- Previous experience in crypto exchanges, digital-asset platforms, blockchain companies, Web3 startups, or FinTech organizations.
- Understanding of AML/KYC, transaction monitoring, custody, wallet security, and digital-asset controls.
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- CRISC
- ISO 27001 Lead Auditor / Lead Implementer
- CAMS
Key Skills
IT GRC | IT Compliance | Technology Risk | Web3 Governance | Blockchain Risk | Digital Asset Compliance | VASP Licensing | UAE Regulatory Compliance | ITGC | Cybersecurity Governance | ISO 27001 | SOC 2 | NIST | PCI DSS | IT Audit | Risk Assessment | Crypto Transaction Monitoring | Stakeholder Management
Job Description – Commodities Operations Analyst
Role: Commodities Operations Analyst – Middle & Back Office (CTRM)
Experience: 3–8 Years
Location: As per requirement
We are looking for a Commodities Operations Analyst with hands-on experience in physical commodities / commodity trading and CTRM/ETRM platforms. The role will manage the end-to-end trade lifecycle, working closely with Trading, Risk, Treasury, Fund Accounting and external counterparties.
Key Responsibilities:
- Manage trade booking, validation, amendments and trade lifecycle activities.
- Perform daily reconciliations and investigate trade, position, cash and quantity breaks.
- Handle trade confirmations, settlements and physical commodity transactions.
- Support daily P&L, MTM, accruals and accounting activities.
- Maintain CTRM reference/static data, including counterparties, instruments, locations and pricing curves.
- Coordinate with Front Office, Risk, Treasury, Fund Accounting, brokers and custodians.
Mandatory Keywords / Skills:
CTRM, ETRM, Commodity Trading, Physical Commodities, Middle Office, Back Office, Trade Operations, Trade Booking, Trade Lifecycle, Reconciliation, Settlement, P&L, MTM, Allegro, ION, RightAngle, Openlink, Endur, TriplePoint
Commodity Exposure: Oil, Gas, Power and/or Metals
Preferred: Hedge Fund / Asset Management / Commodity Trading environment and CTRM implementation, upgrade or migration experience.
Data AnalyticsAbout the Role
Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth.
Responsibilities
- Support business operations using tech tools (Excel, CRM, dashboards)
- Analyze data and generate insights for decision-making
- Assist in automation workflows and process improvements
- Coordinate between tech and business teams
- Help in implementing digital solutions and tools
Skills Required
- Basic knowledge of Excel / Google Sheets
- Good analytical and problem-solving skills
- Understanding of business processes
- Interest in technology and automation
Details
- Duration: 3–6 months
- Mode: Remote
- Certificate + PPO based on performance
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Full Stack Developer - Averlon