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MyOperator - VoiceTree Technologies's logo

Telecom Compliance

Vijay Muthu's profile picture
Posted by Vijay Muthu
1 - 6 yrs
₹6.5L - ₹8L / yr
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
Skills
Telecom
Compliance
Telecom Regulations Compliance
TRAI
Vendor Management
Data Center Infrastructure

About MyOperator 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount. 


Role Overview

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.


Key Responsibilities: 

  • Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
  • Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. 
  • Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards. 
  • Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
  • Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
  • Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
  • SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
  • Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
  • Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
  • Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations


Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.


  • Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About MyOperator - VoiceTree Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:


- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility


MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.


MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.


In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)


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Ranjith Selvaraj
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Vijay Muthu
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Devdutta Sahu

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Shubham Vishwakarma

Full Stack Developer - Averlon
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