
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances. This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.
Key Responsibilities:
- Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
- Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
- Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
- Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors
- Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
- Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
- SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and backend operations .
- Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
- Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies. Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
- Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations
Experience: 1-3 years minimum in backend operations with mandatory exposure to telecom infrastructure and telecom regulatory compliance.
- Skills: Deep understanding of the TRAI/DoT landscape, strong vendor management, analytical skills, proficiency in MS Office/data reporting tools, and experience with ticketing systems.

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Job Description:
We are looking for a highly skilled Senior Python Django Developer with extensive experience in building and scaling financial or payments-based applications. The ideal candidate has a deep understanding of system design, architecture patterns, and testing best practices, along with a strong grasp of the startup environment.
This role requires a balance of hands-on coding, architectural design, and collaboration across teams to deliver robust and scalable financial products.
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Requirements:
- 6 to 10 years of professional backend development experience with Python and Django.
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Position Overview: We are seeking an experienced Human Resources Specialist to join our dynamic IT services organization. The ideal candidate will have a strong background in HR practices within the technology sector and will be responsible for managing the complete employee lifecycle while supporting our growing team of IT professionals.
Key Responsibilities:
Talent Acquisition & Recruitment
- Develop and execute recruitment strategies for technical and non-technical positions including software developers, system administrators, project managers, and support staff
- Partner with hiring managers to understand technical requirements and create compelling job descriptions
- Source candidates through various channels including job boards, social media, networking events, and referrals
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Employee Relations & Engagement
- Serve as primary point of contact for employee concerns, grievances, and conflict resolution
- Conduct regular employee engagement surveys and implement improvement initiatives
- Facilitate performance management processes including goal setting, reviews, and development planning
- Support managers in addressing performance issues and developing improvement plans
- Organize team building activities and company-wide events to foster positive workplace culture
HR Operations & Compliance
- Maintain accurate employee records and ensure compliance with labor laws and regulations
- Administer benefits programs including health insurance, retirement plans, and professional development allowances
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Learning & Development
- Identify training needs and coordinate technical certification programs for IT staff
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Required Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field
- Minimum 4 years of progressive HR experience, preferably in IT/technology companies
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- Experience with HRIS systems and applicant tracking systems
- Excellent communication and interpersonal skills
- Ability to handle confidential information with discretion
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Preferred Qualifications:
- HR certification (PHR, SHRM-CP, or equivalent)
- Experience recruiting for technical positions (developers, engineers, IT specialists)
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- Familiarity with agile/scrum methodologies and project-based work environments
Technical Skills:
- Proficiency in MS Office Suite and Google Workspace
- Experience with HR software platforms (Workday, BambooHR, or similar)
- Basic understanding of IT terminology and technical roles
- Social media recruiting and professional networking platforms

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• Collaborate with product teams to more accurately define new features
• Collaborate with UX in the building of a design system/component library
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• Good knowledge of highly scalable server-side development
• Basic working knowledge of Unix/Linux
• Excellent problem solving and coding skills in Javascript/Angular
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Job Brief
• JavaScript and angular expertise
• Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx
• You enjoy working with new technologies, and are curious and energetic
• Experience working with REST APIs
• Good understanding about authentication and security
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• Being resourceful and detail-oriented, along with being an outside the box thinker!
• Experience being a great team player, who work collaborative, and brings a positive attitude
- Communicating with customers, making outbound calls to potential customers and following up on leads.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
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- Cross-functional coordination of digital marketing programs.
- Ability to convey the power of the company platform, by defining customer lifecycle journeys and assets to facilitate program execution.
- Engage our customers in a human, meaningful, and value-driven manner. Define and execute customer lifecycle adoption and engagement programs in accordance with digital strategy and execution plan.
- Leverage engagement capabilities to reach thousands of customers based on targeted, segmented approaches.
- Monitor and report on metrics associated with program execution.
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- Bachelor’s degree; advanced degree in a business, marketing or technical field preferred.
- Demonstrate being data-driven: continuously test, measure, and improve programs and tactics.
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- Prior experience as a customer lifecycle marketer, growth product manager/marketer, product marketing manager, or digital customer success manager.
- Excellent communication - verbal and written.
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Must have: Python-Angular(min.6Months) - Django- MySQL
Experience: 4-5Years
Location; Pune(WFH until Covid stabilizes)
Good to have: Kubernetes/Docker, Flask, Restful API



Job Description:
Requirements:
- BS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field with 3+ years experience programming with at least one of the following languages:Java, C++, C#, Python, Go, or Perl;
OR
- MS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field 2+ years experience programming with at least one of the following languages: Java, C++, C#, Python, Go, or Perl.
ALSO
- Minimum 3 years of experience building applications using at least one of the following: web application technologies including: HTML, CSS, or Javascript; OR Databases, for example: Mysql, Mongo, ora similar program; OR a collection of systems connected and communicating via a network connection
- Minimum 1 year of experience mentoring more junior Engineers
- Significant experience with large scale, high-performance systems
Experience Required : 2-3 years of relevant Experience
Education : B.E/B.Tech degree in Information Systems, Computer Science or other related degree
Mandatory Requirement :
Proven work experience in software quality assurance
Strong knowledge of software QA methodologies, tools and processes
Strong knowledge of security, performance and load testing
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Experience in testing Android,ios and web app.
Experience in writing clear, concise and comprehensive test plans and test cases
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Identify, record, document thoroughly and track bugs
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Knowledge of Automation
Experience working in an Agile/Scrum development process
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Willingness to work in a fast-paced and changing environment
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